Greet customers warmly and create a welcoming, upbeat environment. Scoop and serve ice cream, sundaes, floats, and other treats with care and consistency. Offer product recommendations and answer customer questions about flavors, ingredients, and allergens. Handle transactions accurately using the POS system. Maintain cleanliness of the store, including counters, equipment, and dining areas. Restock supplies, cups, cones, and merchandise as needed. Follow all food safety and hygiene procedures. Work collaboratively with team members and communicate effectively during shifts. Uphold Amadora’s standards of quality, service, and presentation.
Job Description: As a Guest Service Associate at Amadora Ice Cream, you will play a key role in delivering an exceptional customer experience. We are looking for individuals who are enthusiastic about customer service, love working in fast-paced environments, and have prior experience in the Quick Service Restaurant (QSR) industry. Your primary responsibilities will include taking customer orders, serving ice cream, ensuring store cleanliness, and maintaining a friendly, welcoming atmosphere in our stores. Key Responsibilities: Greet customers with a warm and friendly attitude. Take customer orders, manage payments, and serve ice cream with efficiency and attention to detail. Maintain the cleanliness and organization of the store, including sanitizing work areas and equipment. Handle customer queries and provide information on flavors, products, and store promotions. Ensure that the store is always well-stocked with products and supplies. Support your team in maintaining high standards of customer service and operational efficiency. Please share your resumes to aadityaa@amadora.in or you can call on +91 9994681138.
Job Title: SHIFT MANAGER Location: Bengaluru Company: Amadora Gourmet Ice Cream www.amadora.in About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru, 4 stores in Chennai, we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings. Outlets – Bengaluru (6no’s) Chennai (4no’s) Bengaluru Locations – HSR Layout, JP Nagar, UB City, ECO World, Phoenix City, Forum Rex Walk. Current Take Home Salary - Expected Take Home Salary - When can you join us – Which Outlet do you prefer to work – How much kilometer distance from your home to your preferred outlet – Reason for Leaving the Last job – Video Call Interview Date & Time - How to Apply: If you are passionate about customer service and ready to be part of a growing brand, we would love to hear from you. Please send your resume and a short cover letter detailing your experience to jobs@amadora.in and WhatsApp number – 999 4681 138 with following details Role – SHIFT MANAGER The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service. Job Description: 1. Team Leadership: · Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff. · Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals. 2. Customer Service: · Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly. · Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience. 3. Shift Operations: · Open or close the store as scheduled, following established opening and closing procedures. · Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours. 4. Quality Control: · Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes. · Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed. 5. Food Safety and Hygiene: · Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients. · Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment. 6. Cash Handling: · Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers. · Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds. 7. Training and Development: · Train new employees on company policies, procedures, and operational standards. · Provide ongoing coaching to enhance staff performance, including cross-training for different roles. 8. Problem Solving: · Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions. · Escalate any complex problems to higher management as needed. 9. Sales and Upselling. · Encourage suggestive selling techniques to increase average transaction values. · Monitor sales performance, analyze trends, and implement strategies to drive revenue growth. 10. Reporting: · Maintain accurate records of daily sales, customer feedback, and employee performance. · Generate shift reports for management review, highlighting notable achievements and areas for improvement. Qualifications: · High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous. · Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment. · Strong customer service orientation and interpersonal skills. · Knowledge of food safety regulations and best practices. · Ability to lead and motivate a team, fostering a positive work environment. · Proficiency in cash handling and point-of-sale systems. · Detail-oriented with excellent organizational and multitasking abilities. · Effective problem-solving skills and the ability to remain composed under pressure. · Flexibility to work varied shifts, including weekends and holidays. · Basic computer skills for reporting and communication purposes. Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company. Benefits: · Competitive salary with performance-based incentives. · Opportunities for career growth and advancement. · A chance to be a part of Amadora's nationwide expansion journey. · Statutory benefits like PF, Esi, Bonus, Gratuity. Employment Type: Full Time
Maintain and update stock records for raw materials, packaging, and finished goods across factory, warehouse, and stores. Coordinate inventory movements between central factory and stores. Conduct daily physical stock checks and reconcile with software. Raise timely reorder alerts when inventory is low. Assist in monthly internal audits and resolve inventory discrepancies. Ensure proper hygiene and adherence to FIFO/LIFO practices in cold storage and dry zones. Use inventory management software and generate relevant reports. Qualifications & Experience: Around 2+ years’ experience in inventory or warehouse roles. Proficiency with Excel or Google Sheets and inventory tools. Background in food industry/QSR or retail is an advantage. Strong attention to detail, punctuality, and accountability in fast‑paced environments.
Job Title: SHIFT MANAGER Location: Bengaluru Company: Amadora Gourmet Ice Cream www.amadora.in About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru, 4 stores in Chennai, we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings. Outlets – Bengaluru (6no’s) Chennai (4no’s) Bengaluru Locations – HSR Layout, JP Nagar, UB City, ECO World, Phoenix City, Forum Rex Walk. Current Take Home Salary - Expected Take Home Salary - When can you join us – Which Outlet do you prefer to work – How much kilometer distance from your home to your preferred outlet – Reason for Leaving the Last job – Video Call Interview Date & Time - How to Apply: If you are passionate about customer service and ready to be part of a growing brand, we would love to hear from you. Please send your resume and a short cover letter detailing your experience to jobs@amadora.in and WhatsApp number – 999 4681 138 with following details Role – SHIFT MANAGER The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service. Job Description: 1. Team Leadership: · Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff. · Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals. 2. Customer Service: · Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly. · Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience. 3. Shift Operations: · Open or close the store as scheduled, following established opening and closing procedures. · Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours. 4. Quality Control: · Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes. · Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed. 5. Food Safety and Hygiene: · Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients. · Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment. 6. Cash Handling: · Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers. · Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds. 7. Training and Development: · Train new employees on company policies, procedures, and operational standards. · Provide ongoing coaching to enhance staff performance, including cross-training for different roles. 8. Problem Solving: · Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions. · Escalate any complex problems to higher management as needed. 9. Sales and Upselling. · Encourage suggestive selling techniques to increase average transaction values. · Monitor sales performance, analyze trends, and implement strategies to drive revenue growth. 10. Reporting: · Maintain accurate records of daily sales, customer feedback, and employee performance. · Generate shift reports for management review, highlighting notable achievements and areas for improvement. Qualifications: · High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous. · Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment. · Strong customer service orientation and interpersonal skills. · Knowledge of food safety regulations and best practices. · Ability to lead and motivate a team, fostering a positive work environment. · Proficiency in cash handling and point-of-sale systems. · Detail-oriented with excellent organizational and multitasking abilities. · Effective problem-solving skills and the ability to remain composed under pressure. · Flexibility to work varied shifts, including weekends and holidays. · Basic computer skills for reporting and communication purposes. Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company. Benefits: · Competitive salary with performance-based incentives. · Opportunities for career growth and advancement. · A chance to be a part of Amadora's nationwide expansion journey. · Statutory benefits like PF, Esi, Bonus, Gratuity. Employment Type: Full Time
The Senior Associate supports daily store operations, leads by example in customer service, and may supervise junior team members. This role is ideal for someone with prior experience who can take more responsibility and assist with team coordination. Key Responsibilities: Deliver excellent customer service and assist in handling guest concerns Prepare and serve menu items efficiently and with consistency Train and guide new associates in store processes Monitor cleanliness, product quality, and service standards Support the Store Manager in inventory management and restocking Take responsibility for shift operations in the manager’s absence Ensure compliance with health, safety, and hygiene standards Help in opening/closing procedures and daily reporting Requirements: 2 years of experience in a café, QSR, or food retail environment Strong communication and interpersonal skills Leadership mindset with the ability to guide others Basic knowledge of POS systems and shift handling Dependable, positive, and customer-focused
The Senior Associate supports daily store operations, leads by example in customer service, and may supervise junior team members. This role is ideal for someone with prior experience who can take more responsibility and assist with team coordination. Key Responsibilities: Deliver excellent customer service and assist in handling guest concerns Prepare and serve menu items efficiently and with consistency Train and guide new associates in store processes Monitor cleanliness, product quality, and service standards Support the Store Manager in inventory management and restocking Take responsibility for shift operations in the manager’s absence Ensure compliance with health, safety, and hygiene standards Help in opening/closing procedures and daily reporting Requirements: 2 years of experience in a café, QSR, or food retail environment Strong communication and interpersonal skills Leadership mindset with the ability to guide others Basic knowledge of POS systems and shift handling Dependable, positive, and customer-focused
Job Title: SHIFT MANAGER Location: Bengaluru Company: Amadora Gourmet Ice Cream www.amadora.in About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru, 4 stores in Chennai, we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings. Outlets – Bengaluru (6no’s) Chennai (4no’s) Bengaluru Locations – HSR Layout, JP Nagar, UB City, ECO World, Forum Rex Walk. Current Take Home Salary - Expected Take Home Salary - When can you join us – Which Outlet do you prefer to work – How much kilometer distance from your home to your preferred outlet – Reason for Leaving the Last job – Video Call Interview Date & Time - How to Apply: If you are passionate about customer service and ready to be part of a growing brand, we would love to hear from you. Please send your resume and a short cover letter detailing your experience to jobs@amadora.in and WhatsApp number – 999 4681 138 with following details Role – SHIFT MANAGER The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service. Job Description: 1. Team Leadership: · Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff. · Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals. 2. Customer Service: · Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly. · Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience. 3. Shift Operations: · Open or close the store as scheduled, following established opening and closing procedures. · Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours. 4. Quality Control: · Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes. · Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed. 5. Food Safety and Hygiene: · Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients. · Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment. 6. Cash Handling: · Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers. · Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds. 7. Training and Development: · Train new employees on company policies, procedures, and operational standards. · Provide ongoing coaching to enhance staff performance, including cross-training for different roles. 8. Problem Solving: · Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions. · Escalate any complex problems to higher management as needed. 9. Sales and Upselling. · Encourage suggestive selling techniques to increase average transaction values. · Monitor sales performance, analyze trends, and implement strategies to drive revenue growth. 10. Reporting: · Maintain accurate records of daily sales, customer feedback, and employee performance. · Generate shift reports for management review, highlighting notable achievements and areas for improvement. Qualifications: · High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous. · Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment. · Strong customer service orientation and interpersonal skills. · Knowledge of food safety regulations and best practices. · Ability to lead and motivate a team, fostering a positive work environment. · Proficiency in cash handling and point-of-sale systems. · Detail-oriented with excellent organizational and multitasking abilities. · Effective problem-solving skills and the ability to remain composed under pressure. · Flexibility to work varied shifts, including weekends and holidays. · Basic computer skills for reporting and communication purposes. Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company. Benefits: · Competitive salary with performance-based incentives. · Opportunities for career growth and advancement. · A chance to be a part of Amadora's nationwide expansion journey. · Statutory benefits like PF, Esi, Bonus, Gratuity. Employment Type: Full Time
The Senior Associate supports daily store operations, leads by example in customer service, and may supervise junior team members. This role is ideal for someone with prior experience who can take more responsibility and assist with team coordination. Key Responsibilities: Deliver excellent customer service and assist in handling guest concerns Prepare and serve menu items efficiently and with consistency Train and guide new associates in store processes Monitor cleanliness, product quality, and service standards Support the Store Manager in inventory management and restocking Take responsibility for shift operations in the manager’s absence Ensure compliance with health, safety, and hygiene standards Help in opening/closing procedures and daily reporting Requirements: 2 years of experience in a café, QSR, or food retail environment Strong communication and interpersonal skills Leadership mindset with the ability to guide others Basic knowledge of POS systems and shift handling Dependable, positive, and customer-focused
Job Description: As a Guest Service Associate at Amadora Ice Cream, you will play a key role in delivering an exceptional customer experience. We are looking for individuals who are enthusiastic about customer service, love working in fast-paced environments, and have prior experience in the Quick Service Restaurant (QSR) industry. Your primary responsibilities will include taking customer orders, serving ice cream, ensuring store cleanliness, and maintaining a friendly, welcoming atmosphere in our stores. Key Responsibilities: Greet customers with a warm and friendly attitude. Take customer orders, manage payments, and serve ice cream with efficiency and attention to detail. Maintain the cleanliness and organization of the store, including sanitizing work areas and equipment. Handle customer queries and provide information on flavors, products, and store promotions. Ensure that the store is always well-stocked with products and supplies. Support your team in maintaining high standards of customer service and operational efficiency. Please share your resumes to jobs@amadora.in or you can call on +91 9994681138.
Job Title: SHIFT MANAGER Location: Chennai Company: Amadora Gourmet Ice Cream www.amadora.in About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru, 4 stores in Chennai, we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings. Outlets – Bengaluru (6no’s) Chennai (4no’s) Chennai Locations - ECR, KNK Road, ECR and Velachery Role – SHIFT MANAGER The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service. Job Description: 1. Team Leadership: · Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff. · Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals. 2. Customer Service: · Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly. · Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience. 3. Shift Operations: · Open or close the store as scheduled, following established opening and closing procedures. · Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours. 4. Quality Control: · Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes. · Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed. 5. Food Safety and Hygiene: · Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients. · Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment. 6. Cash Handling: · Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers. · Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds. 7. Training and Development: · Train new employees on company policies, procedures, and operational standards. · Provide ongoing coaching to enhance staff performance, including cross-training for different roles. 8. Problem Solving: · Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions. · Escalate any complex problems to higher management as needed. 9. Sales and Upselling. · Encourage suggestive selling techniques to increase average transaction values. · Monitor sales performance, analyze trends, and implement strategies to drive revenue growth. 10. Reporting: · Maintain accurate records of daily sales, customer feedback, and employee performance. · Generate shift reports for management review, highlighting notable achievements and areas for improvement. Qualifications: · High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous. · Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment. · Strong customer service orientation and interpersonal skills. · Knowledge of food safety regulations and best practices. · Ability to lead and motivate a team, fostering a positive work environment. · Proficiency in cash handling and point-of-sale systems. · Detail-oriented with excellent organizational and multitasking abilities. · Effective problem-solving skills and the ability to remain composed under pressure. · Flexibility to work varied shifts, including weekends and holidays. · Basic computer skills for reporting and communication purposes. Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company. Benefits: · Competitive salary with performance-based incentives. · Opportunities for career growth and advancement. · A chance to be a part of Amadora's nationwide expansion journey. · Statutory benefits like PF, Esi, Bonus, Gratuity. Employment Type: Full Time
Role Overview: The Senior Trainer will be responsible for end-to-end training delivery for store associates, shift managers, and multi-store managers. This includes content creation, training execution, and capability building across multiple cities. The role demands strong communication, a hands-on approach, and a passion for developing people in the fast-paced QSR environment. Key Responsibilities: Develop and deliver training programs for front-line and management staff across multiple stores. Create engaging training content (manuals, videos, SOP guides, assessments). Ensure consistency in training delivery across cities. Conduct onboarding programs for new hires. Train employees on customer service, operational SOPs, hygiene, and upselling. Evaluate training effectiveness and track employee performance improvements. Partner with operations leadership to identify skill gaps and address them through targeted training modules. Requirements Mandatory: Minimum 5 years of training experience in the QSR industry. Excellent spoken and written English communication skills. Proven ability to create training content (documents, presentations, digital material). Experience conducting multi-city training sessions. Strong interpersonal and presentation skills. Ability to motivate, coach, and build confidence in team members at all levels. What We Offer Opportunity to shape the training culture of a growing QSR brand. A dynamic, high-growth work environment. Competitive salary and benefits.
Role Overview: The Multi Store Manager will be responsible for managing multiple outlets, ensuring compliance with operational standards, driving sales performance, and leading store teams to success. This role demands a hands-on leader who thrives in a fast-paced QSR environment. Key Responsibilities: Oversee day-to-day operations across multiple stores. Conduct regular store visits and audits to ensure SOP compliance. Train, coach, and mentor store managers and associates. Track and drive sales performance, upselling, and customer engagement. Ensure inventory accuracy and proper stock handling at all stores. Manage deployment of staff, especially during weekends and peak hours. Identify gaps in performance and implement corrective action plans. Coordinate with central operations, supply chain, and HR teams. Report weekly performance updates and store metrics to senior management. Requirements: 5+ years of experience in multi-store management in QSR, retail, or hospitality. Strong leadership and people management skills. Experience in conducting store audits and operational compliance. Ability to drive sales targets and motivate teams. Excellent communication skills in English (local language is a plus). Willingness to travel frequently across cities for store supervision. What We Offer: Opportunity to be part of a fast-growing artisanal ice cream brand. Dynamic and entrepreneurial work culture. Competitive salary and performance-linked incentives.