ServiceNow Trainer

About the Role:

We are seeking a dynamic and knowledgeable ServiceNow Trainer to conduct a comprehensive 2.5-month training program for fresh graduates. The trainer will be responsible for delivering hands-on, structured sessions aligned with the curriculum provided, ensuring trainees gain strong foundational knowledge and practical expertise in ServiceNow modules and scripting.

Key Responsibilities:

• Deliver interactive sessions as per the provided curriculum, covering both theory and hands-on exercises.
• Teach foundational concepts like ServiceNow Navigation, Forms, Tables, Modules, UI Policies, Scripting, and more.
• Provide live demonstrations and support exercises like schema maps, update sets, catalog items, and workflows.
• Ensure participants understand ITIL processes within the context of ServiceNow.
• Conduct regular assessments and provide feedback for improvement.
• Guide learners on best practices, debugging methods, and real-time scenarios.
• Support presentation skill-building and knowledge-sharing activities.
• Be available for follow-up sessions, Q&A support, and doubt-clearing sessions.

Required Skills & Experience:

• Proven experience as a ServiceNow Trainer or ServiceNow Consultant with training delivery experience.
• Deep understanding of the following modules and concepts:
• ServiceNow Navigation and ITIL Foundation
• Incident, Change, Problem, and Knowledge Management
• Tables, Forms, Lists, Data Foundation
• Client-side and Server-side Scripting (GlideRecord, Business Rules, Script Includes)
• Service Catalog, Record Producers, Flow Designer, and SLAs
• Reports, Dashboards, UI Policies, ACLs, Security, and Import/Export Sets
• Strong command over JavaScript in the context of ServiceNow.
• Familiarity with Service Portal and CMDB.
• Excellent communication, teaching, and interpersonal skills.
• Experience in handling batch presentations, assessments, and real-world problem scenarios.

Preferred Qualifications:

• ServiceNow Certified (CSA, CAD, CIS – any specialization is a plus)
• Prior experience in training fresh graduates or entry-level professionals
• Experience with real-world project implementations

Job Type: Contractual / Temporary
Contract length: 28 days

Pay: ₹2,500.00 - ₹3,500.00 per day

Schedule:

• Day shift

Experience:

• Training & development: 3 years (Required)

Language:

• English (Required)

Location:

• Greater Noida, Uttar Pradesh (Required)

Work Location: In person