ServiceNow Trainer

Job Description

About the Role: We are seeking a dynamic and knowledgeable ServiceNow Trainer to conduct a comprehensive 2.5-month training program for fresh graduates. The trainer will be responsible for delivering hands-on, structured sessions aligned with the curriculum provided, ensuring trainees gain strong foundational knowledge and practical expertise in ServiceNow modules and scripting. Key Responsibilities: Deliver interactive sessions as per the provided curriculum, covering both theory and hands-on exercises. Teach foundational concepts like ServiceNow Navigation, Forms, Tables, Modules, UI Policies, Scripting, and more. Provide live demonstrations and support exercises like schema maps, update sets, catalog items, and workflows. Ensure participants understand ITIL processes within the context of ServiceNow. Conduct regular assessments and provide feedback for improvement. Guide learners on best practices, debugging methods, and real-time scenarios. Support presentation skill-building and knowledge-sharing activities. Be available for follow-up sessions, Q&A support, and doubt-clearing sessions. Required Skills & Experience: Proven experience as a ServiceNow Trainer or ServiceNow Consultant with training delivery experience. Deep understanding of the following modules and concepts: ServiceNow Navigation and ITIL Foundation Incident, Change, Problem, and Knowledge Management Tables, Forms, Lists, Data Foundation Client-side and Server-side Scripting (GlideRecord, Business Rules, Script Includes) Service Catalog, Record Producers, Flow Designer, and SLAs Reports, Dashboards, UI Policies, ACLs, Security, and Import/Export Sets Strong command over JavaScript in the context of ServiceNow. Familiarity with Service Portal and CMDB. Excellent communication, teaching, and interpersonal skills. Experience in handling batch presentations, assessments, and real-world problem scenarios. Preferred Qualifications: ServiceNow Certified (CSA, CAD, CIS – any specialization is a plus) Prior experience in training fresh graduates or entry-level professionals Experience with real-world project implementations Job Type: Contractual / Temporary Contract length: 28 days Pay: ₹2,500.00 - ₹3,500.00 per day Schedule: Day shift Experience: Training & development: 3 years (Required) Language: English (Required) Location: Greater Noida, Uttar Pradesh (Required) Work Location: In person