ServiceNow Testing

ServiceNow Test Automation Engineer / QA Engineer (ServiceNow Modules)

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About the Role

ServiceNow Test Automation Engineer / QA Engineer

This role requires strong analytical skills, technical testing capabilities, experience with ServiceNow automation frameworks (ATF or third-party tools), and the ability to work in Agile delivery teams.

Key Responsibilities

1. ServiceNow Functional & System Testing

• Perform functional, regression, system, integration, and UAT testing for various

  ServiceNow modules

  including:
• ITSM (Incident, Change, Problem, Catalog, CMDB)
• HRSD
• CSM
• ITAM / ITOM
• GRC / SecOps / IRM
• Custom ServiceNow applications
• Validate workflows, UI policies, business rules, catalogs, roles & ACLs, integrations, and platform configurations.
• Understand user stories, acceptance criteria, process flows, and translate them into test scenarios and test cases.

2. ServiceNow Test Automation

• Design, develop, and maintain

  automated test scripts

  using:

• ServiceNow Automated Test Framework (ATF)

• OR third-party frameworks such as

  Playwright, Selenium, Cypress, Provar, or Tricentis

  (depending on environment).
• Build reusable and scalable automation frameworks for UI, API, and end-to-end testing within the ServiceNow ecosystem.
• Ensure automation is aligned with platform architecture, CI/CD pipelines, and upgrade-safe development.

3. QA Strategy, Planning & Execution

• Design and document

  test strategies, plans, test cases, and test scripts

  .
• Execute manual and automated tests, document results, and log defects in line with defined QA processes.
• Work with developers & ServiceNow admins to validate defect fixes and regression test impacted areas.
• Conduct impact analysis for new releases, upgrades, and enhancements.

4. ServiceNow Release Upgrades & Patch Testing

• Assist in testing

  ServiceNow upgrades

  (Rome → San Diego → Tokyo → Vancouver, etc.) including ATF execution and defect remediation.
• Validate update sets, integrations, business rules, UI policies, and custom widgets during upgrade cycles.

5. CI/CD & Test Execution Pipelines

• Integrate automated test scripts into CI/CD pipelines using:
• Jenkins
• GitHub Actions
• Azure DevOps
• GitLab CI
• Schedule automated runs, monitor stability, and maintain healthy test execution pipelines.

6. Defect Management & Quality Reporting

• Document defects with steps, logs, screenshots, and expected results.
• Participate in defect triage and collaborate with developers, architects, and product owners.
• Track and report testing progress, coverage, and quality metrics.

7. Collaboration & Documentation

• Work closely with Business Analysts, Developers, Admins, QA, and Product Owners.
• Participate in Agile ceremonies: grooming, planning, standups, demos, and retrospectives.
• Create and maintain QA documentation including test scripts, automation guides, and release notes.

Required Skills & Qualifications

Technical Skills

• Strong experience testing

  ServiceNow modules

  (ITSM required; HRSD/CSM/SecOps/GRC/IRM preferred).
• Hands-on experience with

  ServiceNow Automated Test Framework (ATF)

  or

  third-party automation tools

  integrated with ServiceNow.
• Good understanding of ServiceNow configuration elements:
• Business Rules
• UI Policies / Client Scripts
• Workflows / Flow Designer
• Catalog Items & Record Producers
• ACL and Role-based access
• Integrations (REST/SOAP)
• Ability to automate UI and API tests using:
• JavaScript / TypeScript
• Playwright / Selenium / Cypress (as applicable)
• REST API testing tools (Postman, Newman)

QA Methodologies

• Strong understanding of SDLC, STLC, Agile/Scrum testing processes.
• Experience designing test plans, test cases, traceability matrices, and acceptance criteria.
• Hands-on with:
• Functional testing
• System & Regression testing
• API testing
• Integration testing
• End-to-end workflow validation
• Test management tools experience:
• JIRA, Zephyr, Xray, Azure DevOps, TestRail, ALM, etc.

Soft Skills

• Excellent analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Ability to work with global teams across time zones.
• Quality-first mindset and attention to detail.

Preferred / Good to Have Skills

• Experience with Playwright for test automation.
• Exposure to ServiceNow development/scripting (bonus).
• Experience with ATF test suite optimization and data-driven automation.
• Knowledge of CMDB, Discovery, or Service Mapping testing.
• ISTQB or similar QA certification.
• Understanding of DevOps pipelines and automated deployment processes.