locationsHyderabad, India posted onPosted 4 Days Ago job requisition idR-462180 About this role: Wells Fargo is seeking a Senior Software Engineer within the Application and Cloud Transformation (ACT) Engineering team. In this role, you will: Design, implement cloud infrastructure and cloud service solutions in a Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance and security Design, develop, and implement highly available, multi-region solutions within Microsoft Azure Analyze existing operational standards, processes, and/or governance to identify and implement improvements Design and Implement Azure Landing Zones: Architect and develop robust Azure landing zones tailored for enterprise-wide use, ensuring scalability, security, and compliance. Enhance and Refine Infrastructure: Continuously improve the architecture and infrastructure of Azure landing zones, optimizing performance, cost, and efficiency. Collaborate with LOBs: Work closely with various lines of business (LOBs) and CIOs to understand their requirements and ensure the landing zones meet their needs. Provisioning and Automation: Utilize Terraform to automate the provisioning and management of Azure resources, ensuring consistent and repeatable deployments. Governance and Security: Implement and manage IAM, including RBAC roles, custom RBAC roles, and security artifacts like service principal names (SPNs) and key vaults, to ensure secure and compliant access to Azure resources. A very sound understanding on Azure hierarchy around Subscriptions and Management Groups Organize and manage Azure subscriptions and management groups to streamline resource management and ensure adherence to organizational policies. Networking Understanding: Have a good understanding and working knowledge on complex networking setups within Azure, including virtual networks, subnets, firewalls, and other network security groups. Develop infrastructure as code (IaC) leveraging cloud native tooling such as Terraform to ensure automated and consistent platform deployments Ensure all infrastructure components meet proper performance and capacity standards Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of Microsoft Azure experience involving design, deployment, configuration and optimization Experience in the design and operation of medium to large scale enterprise infrastructure. Proficiency in Azure Infrastructure: Deep understanding of Azure infrastructure components, including storage, networking, and IAM. Experience with Azure Landing Zones: Extensive experience in designing, deploying, and managing Azure landing zones, with a focus on enterprise environments. Terraform Expertise: Strong proficiency in Terraform for infrastructure as code (IaC), with a proven track record of automating Azure resource provisioning. Security and Governance Knowledge: In-depth knowledge of Azure security practices, including the creation and management of RBAC roles, custom RBAC roles, service principal names (SPNs), and key vaults. Management Groups and Subscriptions: Experience in organizing and managing Azure subscriptions and management groups for effective resource governance. Networking Skills: Working knowledge and expertise in Azure networking components, such as virtual networks, subnets, firewalls, and network security groups. Architectural and Analytical Skills: Ability to re-architect and optimize existing infrastructures, providing efficient and scalable solutions that align with business objectives. Experience in IaC development with Terraform, Azure CLI, Experience in scripting with Shell or Python Proficient with GIT to perform source code management Experience with Terraform Enterprise (TFE) Experience with Jira and ServiceNow Competence in a wide range of IT skills including networking, information security and CI/CD tooling Enthusiastic learner with the ability to teach and mentor teammates and cross functional partners Excellent communication skills, both written and verbal, with a keen attention to detail

About this role: Wells Fargo is seeking a Software Engineering Manager In this role, you will: Manage, coach, and develop a team of individual contributor engineering roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture; for example, cloud readiness, application modernization and data strategy Function as the technical representative for the product during cross-team collaborative efforts and planning Identify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards Act as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement culture Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed Interpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise risk Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices Interact directly with third party vendors and technology service providers Manage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the team Hire, mentor and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Additional Required Qualifications: Software Engineering experience on JAVA, Microservices, Python and/or Web Technologies demonstrated through development work experience. 4+ years of work experience in integration of apps created using the above tech stack with other third party products like ServiceNow. 4+ years of Leadership experience Desired Qualifications: Experience on tech stack of Java, Microservices, Python for more than 12 years is a Must Job Expectations: Lead and Manager Functional Delivery on Legacy apps of Enterprise Business Resiliency function Well Verse with GEN-AI and applicability in the domain of EBR.

Servicenow Engineer 7 to 8+ years Location Mumbai, Bangalore, Chennai, Pune (Hybrid) Must Required Skills: • Integrations Essential • IRM Desirable • Scoped Application Desirable • APM / Enterprise Architecture – Desirable • Experienced working in an Agile environment Detailed JD:- Experience level – 7-8 yrs. Relevant Experience - 5+ ServiceNow Development • Hands on experience on Client and Server-Side scripting, Service Portal configurations and all types of Business Rules. • ServiceNow development experience with hands on experience on IRM. • Design, build and test ServiceNow enhancement stories. • Provide software coding and customization including, screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development. • Good understanding of platform and core tables. • Efficiency in writing and debugging code • Create and maintain ATF Sincerely, Sonia TS

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Job description: Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation Mandatory Skills: ServiceNow - SaaS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Overview Prodapt Solutions is looking for a Business Analyst with telecom domain experience. *Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX stacks. *Should have solid understanding on different Service Fulfilment journey metrics. *Should have solid understanding of different BSS and OSS applications that support Lead to Cash journey. *Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. Responsibilities *Following OSS/BSS applications knowledge is mandatory - CRM, Product Catalog, Order Orchestration, Inventory management (Service inventory/Physical inventory), Provisioning & Activation system, Element Management System, Engineering workflow management. *Following Network OSS applications knowledge is desirable - Network Monitoring System, Test & Diagnostics application, Network performance management (monitoring, collecting data, reporting), Incident and Change management system. *Good knowledge on different CRM/BPM systems is mandatory. Knowledge on SalesForce, SNOW is desirable. *Should be able to evaluate internal functions, systems, business strategies and IT processes to find improvements that support Telco service provider’s future CRM strategies and goals. *Ability to use telecom, IT and enterprise architecture best practice methodologies, processes, functions, and data maps. *Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture *Accountable for ensuring project delivery of multi-domain BSS/OSS solutions. Ability to define and articulate complex architectures to non-technical stakeholders. *Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s. *Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria. *Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams. *Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed. *Knowledge on P/S/R catalog and specifications is desirable. Ability to work with stakeholders to create and define problem statements and root cause analysis Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous Validation of the documentation with stakeholders Capture and report back essential information from meetings Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge Use of collaboration and presentation tools like Mural Minimum Educational LevelBachelor Degree Min Experience (Years):5 Max Experience (Years):12

Overview Prodapt is looking for a Solution Designer / Business Analyst, who is a highly specialized professional who possesses in-depth knowledge and expertise in designing, implementing, managing, and troubleshooting networks. Need Solution designer, Business Analyst with telecom domain experience. Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX. Should have solid understanding on different Service Fulfilment journey metrics. Should have solid understanding of different OSS applications that support Lead to Cash journey. Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. Exposure to deriving insights using data, identify improvements in the journey/processes, propose solutions on the identified improvement areas and provide consulting service to the telecom service providers is desirable. Responsibilities *Following Network OSS applications knowledge is mandatory - Inventory management (Service inventory/Physical inventory), Provisioning & Activation Syetem, Element Management System, Network performance management (monitoring, collecting data, reporting), Order orchestration. Knowledge on Network Monitoring System, Test & Diagnostics application, Incident and Change management system is desirable. ServiceNow TNI module is mandatory (Telecom Network Inventory). Knowledge on Telecom Access/Backhaul network, different network topologies, different network nodes for 5G Mobile service or VPN services or Non-Terrestrial Network or Cloud PBX is mandatory. Knowledge on CRM/BPM systems is optional. Knowledge on Salesforce, ServiceNow is optional. Ability to use telecoms, IT and enterprise architecture best practice methodologies, processes, functions, and data maps. Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture gathering for creating OSS service and solution design; Accountable for ensuring project delivery of multi-domain OSS solutions. Ability to define and articulate complex architectures to non-technical stakeholders. Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s. Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria. Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams. Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed. Functional DomainsAdvanced knowledge in atleast one listed belowNetwork Service LCM, Network Orchestration/MANO, Telemetry/RCA 5G, AI/ML, OTT domain knowledge is a plus. Ensure the delivery of the solutions conforms to contractual outcomes and timescales. Support the Programme and Project Manager in project planning, risk and issue management and the budgeting process. Experience in working in Service Fulfilment related proposals. Performed the role of team lead (leading a team of atleast 4 members) is desirable. Ability to work with stakeholders to create and define problem statements and root cause analysis. Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous. Validation of the documentation with stakeholders. Capture and report back essential information from meetings. Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge. Use of collaboration and presentation tools like Mural. Minimum Educational LevelBachelor Degree. Min Experience (Years):8 Max Experience (Years):18

Overview 2 roles - Presales solution engineers Responsibilities known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution evaluation throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. You will be responsible for developing innovative demonstrations and proof of concepts to prove the value of Salesforce solutions within the context of our customers needs. You will have a proven track record of building innovative multi-product solutions that co-exist with our customers existing environments. Being able to translate our customers business goals into a working demonstrable vision will be a key skill. Your Responsibilities To develop and present innovative customer solutions to key decision makers to address their business issues and needs whilst showing business value Coordinate and own the entire solution cycle through close collaboration with other Salesforce product teams. Industry experience, incorporating and developing a point of view based on Salesforce’s (or similar) solutions. To fully understand and clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives. Develop new go to market propositions that reflect changing market demands. Such as how AI can benefit our industries. Display initiative, and self-motivation while delivering high-quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Personality Attributes/Experience Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). This role is within our Automotive sector to help to lead UK OEM and Retailer organisations to implement Digital Transformation strategies and deliver more success to their customers. An understanding of these industries is essential. Awareness of industry trends, challenges, and common business solutions in use for both Auto OEMs and retailers. Track record of solution engineering, consultancy, or delivery for an enterprise software solution organisation that works within the Auto industry. We are open to a variety of backgrounds for the role. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in multifaceted, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting likes to concentrate on a particular topic and solve puzzles. Good at explaining ideas and finding ways to keep people’s attention. Willing and able to travel as needed. hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sal es and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new technology and training end-users for smooth transitions. Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Job Summary Role : Sr. Tester Good communication and collaboration skills. Demonstrated experience in developing Python scripts for testing using IDEs such as PyCharm or IDLE Responsibilities At least 3+ years experience in front-end (UI) and back-end automation (APIs) Ability to work as part of a Scrum team Demonstrated ability to use JSON Experience in testing frameworks like Pytest Selenium Experience with automation testing of UI features using Selenium Webdriver Good knowledge and experience in version control tools like git Experience in automating tests in CI/CD Experience in RESTful API testing using Postman or Katalon or JMeter Proficient in SQL queries and hands-on exposure to various databases Experience in Project Management tools like Jira Rally ServiceNow Knowledge/Exposure to AWS tools like: Lambdas DynamoDB Step Functions S3 Show more Show less

Position Summary To lead building high-performing, scalable, enterprise-grade applications with implementation of business rules. Job Responsibilities Lead a team of 2-4 development members. Design scalable and flexible business rules frameworks for the team to work on. Design and develop new and enhanced functionality in the Strategic Decision Making modules Explore and select existing business rules frameworks and software tools that can be leveraged for providing the solution Design the implementations for such frameworks or similar engine(s) and integrate them with existing Force.com platform based applications Hands on design and development of technical artifacts Create HLD and assist the team in creating LLDs. Guide the team to perform optimally by scheduled code reviews and feedbacks. Education BE/B.Tech Master of Computer Application Work Experience Total12yrs. And Minimum of 6 years of relevant experience in leading a team of technical team membersToal 15yrs. And Minimum of 9 years of relevant experience in leading a team of technical team members Behavioural Competencies Teamwork & Leadership Motivation to Learn and Grow Ownership Cultural Fit Talent Management Technical Competencies Problem Solving Lifescience Knowledge Communication Project Management Attention to P&L Impact Business development Capability Building / Thought Leadership Scale of revenues managed / delivered Scale of Resources Managed

Job Summary We are seeking a Systems Engineer with 0 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Capture - Business Analyst Power Automate RPA ServiceNow Orchestration and Python. This hybrid role requires a proactive individual who can contribute to our projects during day shifts. No travel is required. Responsibilities Develop and maintain system documentation to ensure accurate and up-to-date information is available. Collaborate with cross-functional teams to gather and analyze business requirements. Implement and manage automation workflows using Power Automate RPA to streamline processes. Utilize ServiceNow Orchestration to integrate and automate IT service management tasks. Write and maintain Python scripts to support various automation and integration tasks. Monitor system performance and troubleshoot issues to ensure optimal functionality. Provide technical support and guidance to team members and stakeholders. Participate in system testing and validation to ensure solutions meet business needs. Assist in the development and implementation of system upgrades and enhancements. Ensure compliance with company policies and industry standards in all system-related activities. Contribute to continuous improvement initiatives to enhance system efficiency and effectiveness. Communicate effectively with team members and stakeholders to ensure project success. Stay updated with the latest industry trends and technologies to bring innovative solutions to the team. Qualifications Possess strong analytical and problem-solving skills to address complex system issues. Demonstrate proficiency in using Power Automate RPA for process automation. Have experience with ServiceNow Orchestration for IT service management integration. Show expertise in Python scripting for automation and integration tasks. Exhibit excellent communication skills to collaborate with cross-functional teams. Display a proactive approach to learning and adapting to new technologies. Hold a relevant degree in Computer Science Information Technology or a related field. Certifications Required Certified Systems Engineer Power Automate RPA Certification ServiceNow Certified Implementation Specialist Show more Show less

Job Description- Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team.• Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement• Keeping requestors informed on progress made.• Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualification- BCom, BE, BCA Looking for early OR immediately joiners If interested, please share your updated CV on kiran.meghani@wns.com

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. We are seeking a highly skilled and experienced Staff IT Engineer to lead Business Systems Analysts & Quality Systems Analysts along with taking on responsibilities of a Staff Business Systems Analyst to be a part of our Digital Experience team within the commercial organization. The ideal candidate will possess strong leadership abilities, Functional & appropriate technical expertise, and a keen understanding of the regulatory landscape. This role reports into the Global Information Services (GIS) team and works closely with digital marketing, technical development, and cross-functional commercial platform teams such as SAP & SFDC to deliver solutions. As a Staff Business Systems Analyst, you enable the delivery of eCommerce technology solutions, executing on operational plans as well as designing and implementing technology enhancements with a keen focus on customer experience. This position demands an individual with strong technical and communication skills who can contribute in a team environment and present well prepared, stakeholder-focused written communication. Day to day work involves collaborating with onsite Solution design team, Product owners, Subject Matter Experts (SMEs), project stakeholders and scrum team of developers, SQA and business analysts. You own the delivery of business requirements from elicitation, requirements definition, risk assessment, test planning, functional test verification to implementation. You possess a strong foundational knowledge of digital technologies, enterprise architecture and can lead requirements elicitation, solution evaluation and stakeholder engagement. You are recognized by colleagues as someone who can get things done and enable leadership to make strong, data driven and strategic decisions. Qualifications Education: Bachelor's degree in computer science, management information systems or information science, or a related field. Advanced degree preferred. Experience: At least 10+ years proven track record as a business systems analyst or business analyst with solid experience in requirements elicitation process through interviews, brainstorming, focus group, and prototyping; expertise in writing software requirements, process modeling, and data mapping Technical Skills: Proficiency with various software applications, including but not limited to: MS Office, MS Visio, Confluence, Jira, ValGenesis, Splunk, ServiceNow. Experience working in an Agile environment is preferred. Experience with eCommerce applications, SalesForce, SAP ECC, SAP HANA, B2B marketplaces is a plus. Proficiency in writing database queries and experience with reporting packages, databases (SQL Server, postgreSQL). Technical expertise in eCommerce platform implementation, business to business connections and integrations Leadership: Proven track record of leading teams, managing projects, and driving strategic initiatives. Communication: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels. Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering practical solutions. Regulatory Knowledge: Familiarity with industry regulations and standards related to clinical, quality, medical, and regulatory affairs. Time Zone Flexibility: Ability to work overlap with US-based time zones to facilitate effective communication and collaboration with global teams. Responsibilities Manage the Business Systems and Quality Systems Analysts Day to day tasks and report daily statuses. Leads and documents business and functional requirements definition sessions with business and technical stakeholders to better understand functional, data, user interface and non-functional requirements Facilitate and document As-Is/To-Be process flows, identify risk, assumptions and dependencies of business processes Manage stakeholder engagement by maintaining active and consistent communication regarding feature enhancements, requirements confirmation and approval decisions Apply business analysis methodologies, information systems and operational control concepts in broad technology settings Use effective communication and presentation skills to communicate concepts, gain buy-in, facilitate conflict resolution and recommended solutions Demonstrate strong knowledge of technology developments within domain and industry Collaborate across functional, organizational, and regional boundaries Organize activities and manage time efficiently to adhere to commitments and changing priorities with minimal supervision from the manager. Support business and technical teams by troubleshooting and resolving development and production defects Work with team members to identify process or system improvements Lead by example and help coach and mentor your peers and junior systems analyst on the team We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship. Show more Show less

- 3 - 4 years of experience in technical support roles. - Proficiency in understanding the support ticketing lifecycle and tools such as JIRA and ServiceNow. - Basic understanding of SQL for querying logs and databases. - Knowledge of backend server logging, including API and error codes. - Experience with monitoring tools such as SignalFX, Splunk, and Kibana. - Good understanding of different error codes and HTTP response codes. - Strong knowledge of server and client logs, with the ability to analyze and interpret logs effectively. Responsibilities : - Collaborate with the team to understand current issues impacting operations and drive them to resolution. - Validate and escalate issues using internal logging systems and tools. - Work with server and client logs to understand and troubleshoot issues. - Analyze logs to identify root causes of problems and develop effective solutions. - Manage support tickets through JIRA and ServiceNow, ensuring accurate and timely updates. - Communicate with reporters to gather necessary information and clarify ticket details. - Investigate and identify the root cause of issues when information is incomplete or unclear. - Use backend server logs and error codes to determine the impact of issues and develop strategies for resolution. - Utilize monitoring tools such as SignalFX, Splunk, and Kibana to track system performance and identify potential issues. - Generate reports and provide insights on recurring issues or trends affecting system performance

Cloud Operation Engineer (Rotational Shift as per roster) The Cloud Operation Engineering business function is responsible for ensuring that Basware continues to provide its customers with industry-leading SaaS solutions to simplify operations and spend smarter. You will be responsible for the execution of incident management process while ensuring system availability and performance. In this role, you will lead troubleshooting efforts, perform investigations into complex operational issues, and contribute to the continuous improvement of processes. This role requires sound knowledge of cloud environments, computer networking, system administration, and security practices. Key Responsibilities: Incident Management Good understanding of ServiceNow ITSM tool for the processing of catalogued service requests in our SaaS offerings. Problem Management: Take ownership of cloud incident response, including troubleshooting, root-cause analysis, and resolution of complex issues impacting service availability. Collaborate with cross-functional teams to drive resolution of service outages. Cloud Technology: Ensure high availability and scalability of cloud-based services by implementing best practices for monitoring, performance tuning, and incident response. Networking: Lead troubleshooting of complex networking issues affecting cloud performance. System Administration: Perform administration of Linux and Windows Server environments in cloud platforms. Database: Proficiency in SQL and Oracle for implementing database change requests. SFTP and Secure Transfers: Lead the troubleshooting of SFTP issue, ensuring secure and seamless file transfer processes. SSO and Authentication: Oversee the implementation and maintenance of Single Sign-On (SSO) systems, ensuring secure and efficient user access management across cloud environments. Monitoring and Optimization: Utilize Splunk and Dynatrace monitoring tools to ensure optimal performance, availability, and security of cloud systems. Proactively identify opportunities for performance improvements and cost optimization. , Bachelor's/Master’s degree in a Technology field with at least 3 years of experience in Cloud Operations supporting production environments and IT management. Experience in handling production servers, Problem and Incident Management. Experience in troubleshooting platform and infrastructure issues. Experience in driving investigations in time-critical situations such as production service outages. Proven analytical and investigative skills. Self-sufficient, with a pro-active attitude and ability to prioritize and manage workload effectively. Expertise in networking (IP subnetting, routing, VPNs, DNS) in cloud environments. Proficiency in Linux and Windows Server administration and troubleshooting. Strong experience in SQL. Proficiency with SFTP, ensuring secure and reliable file transfers. Experience with cloud-native monitoring and logging tools (Splunk, Dynatrace, etc.). Experience working with and coordinating cross functional teams operating across different regions and time zones. Proficient English language skills. Technical competencies: Incident Management tools – ServiceNow Project Management tools – Jira Documentation tools – Confluence Cloud Platform – Good understanding of Amazon Web Services Operating systems – Windows Server, Linux/Unix Database –MySQL, SQL and Oracle Experience with cloud monitoring tools like Splunk or Dynatrace. Extensive experience with ADFS and SSO implementation Soft Skills: Good leadership abilities with the capacity to manage multiple priorities and guide junior engineers. Excellent communication and collaboration skills, with the ability to work with cross-functional teams and external stakeholders. Proactive, self-motivated attitude with a focus on continuous learning and improvement. Show more Show less

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Title Security Analyst Role and Responsibilities The security Analyst is a member of the CISO Regulatory & Compliance Team and will assist in ensuring the associated business units / accounts comply with applicable Conduent and NIS 2 security standards, regulations, and policies.The Security analyst will be professional, independent, impartial, and fair in all interactions. The security resource is accountable for procedures and processes that ensure the integrity, confidentiality, and availability of assigned Business units\u2019 information, applications, and infrastructure. Resource will perform routine risk assessments, security audits, and vulnerability scans to identify, evaluate, document, and remediate organization risk, control gaps and vulnerabilities. This position will be responsible for developing security reports, security recommendations, and security policies and procedures that are meaningful, defensible, and actionable for a variety of audiences as pertained to assigned business units. Perform log collection, correlation, reviews, archival, retention, and monitoring of automated alerts for items such as, and not limited to IPS/IDS alerts; change detection (FIM) alerts application firewall alerts; malware alerts rogue wireless network alerts security system health alerts; exploit attempt alerts Participate and be an integral component of audit, compliance, and regulatory functions, including and not limited to audits of system security to ensure compliance with Corporate security framework NIS 2, NIST 800-53, ISO 27001/2, PCI-DSS emerging country, state, and Federal privacy laws Primary POC in a vulnerability management program of the account that includes external and internal vulnerability scans of applications and systems external and internal penetration tests of applications and systems documentation and remediation of identified vulnerabilities and exploits routinely monitoring various communication avenues for security vulnerabilities and security patches taking a risk-based approach comparing those security vulnerabilities and security patches across the operating environments making recommendations to various IT teams on the mitigation process for those identified security vulnerabilities Coordinate with business units, operations, and technology teams for incident response, remediation, and improvement Acts as the initial point of contact to facilitate the handling of security audits and client requests Supports the creation of business continuity/disaster recovery plans, to include conducting disaster recovery tests, publishing test results, and making changes necessary to address deficiencies Maintain documentation that supports the annual Security compliance attestation as it is relevant to the assigned Business units Qualifications and Education CIPP, CRISC, CISA, CISSP, CISM, ISO or any security/IT audit certification is a plus. Minimum of Five (3 to 5) Years of experience in IT Security compliance, or Security Auditing is required. Knowledge and understanding of security controls across all security domains, such as access management, encryption, vulnerability management, authentication, authorization, network security, physical security, etc. Ability to identify security risks in application, system, and network architecture, data flow, and processes or procedures Ability to assess the organizational impact of identified security risks and recommend solutions or mitigating controls. Knowledge of security technologies, devices, and countermeasures, as well as the threats they are designed to counter. Experience with developing security reports, recommendations, policies, and procedures that are meaningful, defensible, and actionable for a variety of audiences. Familiarity with more than one framework (NIST 800-series, ISO 27000-series, PCI DSS and ISO, HIPAA, HITRUST, FISMA, FedRAMP other common security control frameworks). Experience in PowerPoint, Word, Excel; experience with Visio and MS Project. Communication skills (interpersonal, verbal, presentation written, email). Experience to write report segments and to participate in presentations. Familiarity with security, workflow, and collaboration tools such Nessus Tenable, Splunk, SharePoint and ServiceNow (Snow) is a plus Positive attitude, team player, self-starter; takes initiative, ability to work independently and effectively with all levels of staff and management both internally and externally Preferred Skills Creating and Maintaining NIST 800-53-rev5 based SSP and POAM Familiarity with more than one framework (NIST 800-series, ISO 27000-series, PCI DSS and ISO, HIPAA, HITRUST, FISMA, FedRAMP other common security control frameworks).

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here. About The Job The Service Management Office is looking for an experienced IT Service Management Analyst to assist with our Service Management processes with a focus on Configuration Management using ServiceNow ITOM. You will perform the day-to-day delivery of Configuration Management services to the organization, taking general direction from the ITOM Manager, and specific direction from the Configuration Management Process Owner. This includes the ongoing definition and improvement of service management policies, processes, procedures and their supporting tools. You will also work closely with cross-functional teams to maintain and improve the health of the CMDB, supporting the organization's IT service management goals as well as encouraging the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Specific responsibilities include but are not limited to: Performing operational activities as defined by Configuration Management policies and procedures, ensuring alignment with industry best practices and organizational goals Working to fulfill Configuration Management Service Requests as assigned Engaging with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes Providing guidance and training to cross-functional teams on CMDB processes, procedures, and best practices Collaborating with IT and non-IT stakeholders, ServiceNow Product Owners, Architects, Developers, and Process Owners to improve IT service management processes and enhance customer experience and efficiencies Running and delivering reports as required Collecting and reporting metrics as required Identifying service improvement opportunities Required Qualifications Education and Experience: Bachelor’s degree in Computer Science or related field plus seven years’ experience in IT. An equivalent combination of education, training, and experience may replace these requirements. Technical: Strong knowledge of ServiceNow CMDB and ITOM and how the health of the CMDB impacts ITOM and ITSM processes Experienced in Agile and Scrum, including writing and updating sprint stories General familiarity with IT on-premise and cloud architectures: Linux & Windows Servers, Virtual Instances, Databases, Firewalls, Routers, AWS, Azure, etc Skills: Outstanding attention to detail Excellent analytical and problem-solving skills Strong communication, collaboration and troubleshooting skills Demonstrated ability to plan, organize and deliver deliverables Good understanding of ITIL processes and best practices Ability to manage multiple priorities and shift focus as urgent issues arise Ability to work in a strong team environment as well as independently. You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Qualifications: 3 plus years of hands-on experience with ServiceNow ITOM and ITSM with a focus on the CMDB ITIL Foundation Certification SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS Show more Show less

Job Description Role : ServiceNow ITSM Developer Required Technical Skill Set : ServiceNow, ITSM Modules, Java/Javascript Desired Experience Range : 4 - 8 Years Location of Requirement : Kolkata, India. Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency : Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Must be ServiceNow Certified Systems Administrator Should possess knowledge in Agile/Scrum methodology Basic knowledge with ITIL/industry standards Knowledge of software development lifecycle (SDLC) Behavioral competency Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratevily Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good-to-Have ServiceNow Implementation Specialist certification ITIL V3/V4 foundation certification Java developer certification Responsibility of / Expectations from the Role Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for development Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria Responsible for the code quality of assigned tasks Perform Unit Testing and do documentation as required Provide support to the users during the User Acceptance Testing Provide any required training to the users on the user stories Show more Show less