12904 Servicenow Jobs - Page 45

Job Title : Presales Lead Location : Baner, Pune (Work from Office) Experience : 2 to 5 years Job Type : Full-time About The Role Are you passionate about crafting solutions that win deals? We're looking for a dynamic Presales Lead who can bridge the gap between client needs and technical solutions, combining technical know-how with business acumen. You'll work closely with our sales and delivery teams to shape impactful proposals and drive successful client engagements. Key Responsibilities Collaborate with sales teams to understand client requirements and tailor solution presentations accordingly. Translate business challenges into technical solutions using ITSM platforms such as ServiceNow, BMC, Ivanti, Freshworks, or similar. Participate in presales activities including solutioning, presentations, proposal creation, and client workshops. Support technical assessments, scoping discussions, and effort estimations for ITSM solutions. Conduct product demonstrations, Proof of Concepts (POCs), and respond to RFPs/RFIs. Work with cross-functional teams to ensure smooth transition from presales to project execution. Key Requirements Hands-on experience in ServiceNow (implementation, upgrade, or migration projects). Exposure to ITSM platforms such as BMC, Ivanti, or Freshworks is a strong advantage. Strong understanding of ITSM domain and enterprise service management. Excellent communication, stakeholder management, and presentation skills. Ability to articulate complex solutions to both technical and non-technical stakeholders. Proven track record of contributing to successful presales engagements. (ref:hirist.tech)

As a highly skilled and experienced ServiceNow Solution Architect, you will be a key member of our dynamic team, responsible for designing and implementing innovative ServiceNow solutions that align with our organization's objectives. Your role will involve collaborating closely with various teams to ensure the successful delivery of cutting-edge solutions that enhance our operational efficiency and user experience. Your responsibilities will include leading the design and development of complex ServiceNow solutions, staying up to date with the latest platform features, analyzing requirements, designing technical architectures, managing integrations, providing hands-on technical leadership, and effectively communicating with stakeholders. Additionally, you will be responsible for creating and maintaining detailed technical documentation, providing training and support to end-users and support teams, and identifying opportunities for process optimization and continuous improvement. To qualify for this role, you should have a Bachelor's degree in computer science or a related field, with a Master's degree being a plus. You must have at least 8 years of proven experience as a ServiceNow Solution Architect, along with ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications. Additional certifications such as CIS for product lines and ServiceNow Certified Technical Architect are advantageous. You should have a strong understanding of IT Service Management (ITSM) and ITIL best practices, proficiency in ServiceNow scripting and configuration, experience with integration technologies, excellent problem-solving skills, strong communication and interpersonal skills, and project management skills. It is also important to stay updated on industry trends and emerging technologies in ServiceNow and IT service management. Additionally, having the ability to build and train a team, a passion for learning and scaling yourself in trending technical areas, and a willingness to take on challenges to learn new technologies are considered good-to-have skills for this role.,

As a ServiceNow Developer at our growing organization in Navi Mumbai, you will play a crucial role in our Information Technology team. Your primary responsibility will be to develop, configure, and maintain solutions within the ServiceNow platform to address our business needs. Your contributions will involve analyzing business requirements, designing solutions, and offering support to ensure optimal utilization of the platform. Your key responsibilities will include: ServiceNow Development: - Designing, developing, and implementing solutions within the ServiceNow platform. - Customizing ServiceNow applications to align with business requirements. - Developing and managing integrations with other systems and applications. - Writing clean, efficient, and maintainable code following best practices. Systems Analysis: - Collaborating with business users to grasp their needs and challenges. - Working with stakeholders to collect and analyze business requirements. - Translating business needs into technical specifications and solution designs. - Identifying opportunities for process improvement and workflow streamlining using ServiceNow. - Conducting impact analysis and risk assessment for proposed changes. Platform Support: - Providing ongoing support and maintenance for the ServiceNow platform. - Troubleshooting issues, investigating root causes, and implementing solutions. - Monitoring platform performance to ensure high availability and reliability. - Collaborating with cross-functional teams to address technical issues and implement enhancements. Qualifications: - Bachelor's degree or higher in Computer Science. - Preferred experience in JavaScript, REST APIs, C#, ServiceNow, git, Azure DevOps. - Proven experience as a ServiceNow Developer or Systems Analyst. - Strong proficiency in ServiceNow platform development, including Scripting, Workflows, UI Policies, and Integrations. - Experience with ServiceNow modules such as Incident Management, Change Management, and CMDB. - Solid understanding of ITIL processes and best practices. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills to engage with stakeholders at all levels. - Ability to work both independently and collaboratively in a fast-paced environment. - ServiceNow certification(s) preferred. If you are passionate about harnessing technology to drive business value and are eager to make a difference, we invite you to apply for this rewarding opportunity to join our team as a ServiceNow Developer. Medpace is a leading clinical contract research organization (CRO) offering Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to expedite the global development of safe and effective medical therapeutics through a scientific and disciplined approach. With headquarters in Cincinnati, Ohio, and a global presence across 40+ countries, we employ over 5,000 professionals. Join our team at Medpace and experience: - A flexible work environment. - Competitive compensation and benefits package. - Structured career paths with growth opportunities. - Company-sponsored employee appreciation events. - Employee health and wellness initiatives. As a Medpace team member, you will have the chance to positively impact the lives of patients and families worldwide. Your work today will contribute to improving the lives of individuals battling various illnesses and diseases in the future. If you are excited about the prospect of joining our dynamic team and contributing to our mission, we look forward to reviewing your qualifications and potentially contacting you with further details.,

You are an experienced Oracle Hyperion EPM Infrastructure Administrator responsible for managing the day-to-day operations, end-user support, and project initiatives across the organization's EPM platform. Your role involves collaborating with functional teams to address complex business issues and design scalable system solutions. Your key responsibilities include analyzing and resolving functional and operational issues reported by customers within the Oracle EPM/Hyperion environment, managing operations and end-user support of the Hyperion EPM 11x platform, troubleshooting integration and data issues, coordinating operational handover with global support teams, monitoring tasks and procedures, working with technical infrastructure teams, participating in system testing, data validations, and stress testing, as well as creating technical documentation. Mandatory qualifications for this role include hands-on experience with Oracle Hyperion suite of products, knowledge of Hyperion/EPM versions, experience with installation, upgrade, and migration of Hyperion applications, strong understanding of Windows Server, Active Directory, network technologies, Oracle database, and WebLogic application server. Excellent communication skills and the ability to work effectively in a customer-oriented environment are essential. Good-to-have qualifications include knowledge of ServiceNow, OAC-Essbase, Essbase 19c and 21c, DRM, EPMA to DRM migration, experience with cloud EPM solutions, knowledge of Ansible, Terraform, and Linux platform. Self-assessment questions to consider include your experience with Oracle Hyperion suite of products, application of this knowledge in previous roles, experience in migrating on-premise Hyperion applications to Oracle Cloud Infrastructure (OCI), and staying updated on new technologies and trends in Enterprise Performance Management. This position is categorized at Career Level - IC4. Oracle is a world leader in cloud solutions, committed to innovation and inclusivity. The organization offers global opportunities, competitive benefits, flexible medical, life insurance, retirement options, and supports community involvement through volunteer programs. Accessibility assistance or accommodation for disabilities can be requested by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,

The ideal candidate should have ample experience in ServiceNow Development within the ITSM domain. You will be responsible for building service requests based on customer requirements, including requests, request items, and tasks using workflows. This involves managing data flows from customers to support teams providing the service. Additionally, you will be tasked with loading, manipulating, and maintaining data between ServiceNow and other systems. It is crucial to possess a thorough understanding of ITIL/ITSM processes. In this role, you will be expected to have hands-on experience in designing, developing, and deploying solutions on the ServiceNow platform. Collaboration is key, as you will work closely with stakeholders and other IT resources to accurately define business requirements for new technology implementations. Key Skills: - SERVICENOW - SCRIPTING - INTEGRATION - ITSM - CSM Industry Type: IT/ Computers - Software Functional Area: IT-Software Employment Type: Full Time, Permanent Role Category: Information Technology If you meet these qualifications and are ready to take on the challenge, we encourage you to apply for this exciting opportunity. Job Code: GO/JC/21444/2025 Recruiter Name: Kathiravan,

As a Technical Leader in the Cloud Engineering and Operations Team, your primary responsibility will be to guide the design, architecture, and implementation of customer-related projects. These projects will encompass areas such as Automation, DevSecOps Practices, End-to-End Observability, and Engineering Toolsets, which may include Atlassian, ServiceNow, and more. Your role will involve closely understanding customer needs and collaborating with delivery teams and engineering teams to ensure successful customer implementations. Your key responsibilities will include providing technical leadership by directing projects in alignment with customer requirements and organizational goals. You will serve as the technical point of contact for customers, translating their requirements into delivery plans and ensuring continuous engagement throughout the process. Collaboration with customer delivery teams and engineering teams will be essential to design and implement solutions within the agreed timelines. Advocating for and implementing automation platforms and strategies, as well as DevSecOps practices with a focus on multitenancy, will be crucial aspects of your role. You will also be responsible for establishing end-to-end observability practices to monitor system performance, enabling timely actions for all alerts. Additionally, you will utilize and integrate engineering toolsets like Atlassian and ServiceNow as needed. As an advocate for change management, you will address change requests from customers and prioritize them accordingly. Documentation and governance will also be a key part of your responsibilities, including preparing High-Level Designs (HLD), Low-Level Designs (LLD), and ensuring that governance, processes, and procedures are documented and updated regularly. If you are looking for a challenging role where you can drive technical innovation and customer success, this position offers the opportunity to lead projects, collaborate with diverse teams, and contribute to the continuous improvement of engineering practices and customer satisfaction.,

As a Configuration Management Specialist, you will be responsible for the end-to-end lifecycle management of Configuration Management. Your primary tasks will include developing and maintaining the CMDB framework, ensuring accurate population with relevant CI data, defining and enforcing data governance policies, monitoring performance, and collaborating with stakeholders to fix discovery errors. You will work on maintaining accurate CI identification, classification, and relationship mapping within the CMDB. Your role will involve overseeing the population of the CMDB with data from various sources, including discovery tools, change management processes, and manual updates. It will be essential to define and implement data governance policies to ensure data integrity and consistency. Additionally, you will be responsible for generating regular and ad-hoc reports and dashboards to provide insights into configuration and service data. Analyzing CMDB and CSDM data to identify trends, anomalies, and optimization opportunities will also be part of your role. Collaboration with stakeholders to define and track KPIs related to configuration and service management is also required. Documentation and training are crucial aspects of this role. You will document CMDB and CSDM processes, procedures, and guidelines for reference and training purposes. Conducting training sessions and workshops for IT staff and end-users on CMDB and CSDM concepts, usage, and best practices will also be a part of your responsibilities. To excel in this role, you should have familiarity with IT asset management, configuration management, and discovery tools. Strong analytical and problem-solving skills are essential, along with excellent communication and collaboration abilities. Proficiency in MS Excel is required to perform reporting and analytics tasks effectively. If you are looking for a challenging role where you can utilize your skills in configuration management, documentation, training, and analytics, this position offers an opportunity to contribute significantly to the organization's IT operations.,

As a Servicenow ITSM/ITOM Lead consultant at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will be an essential part of our team, responsible for designing and implementing scalable and secure solutions using ServiceNow. Your expertise in IT Service Management (ITSM) and IT Operations Management (ITOM) will play a crucial role in aligning the ServiceNow platform with business objectives to ensure performance and reliability. Your key responsibilities will include designing and implementing ITSM and ITOM solutions, translating business requirements into technical designs, developing roadmaps for platform expansion, and ensuring integration and alignment between ITSM and ITOM processes. You will also be responsible for defining governance processes, development standards, and technical best practices for the platform, as well as integrating ServiceNow with third-party systems and automating workflows. Collaboration with business stakeholders, process owners, and technical teams will be essential to align platform capabilities with business needs. You will provide technical leadership and guidance to ServiceNow developers and administrators, stay up-to-date with ServiceNow's latest releases and features, and drive innovation by exploring new modules and solutions. To be successful in this role, you should have at least 8 years of experience with ServiceNow, including 4 years in an architect role. Strong hands-on expertise in ITSM and ITOM modules, proficiency in scripting languages, and experience with integration and automation tools are required. Additionally, you should have excellent communication and presentation skills, strong analytical and problem-solving abilities, and the ability to manage multiple priorities and deliver results under pressure. Preferred qualifications include certifications such as Certified ServiceNow System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM and/or ITOM, familiarity with Agile/Scrum methodologies, and cloud infrastructure knowledge. Join NTT DATA, a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in more than 50 countries, we offer services including business and technology consulting, data and artificial intelligence, industry solutions, and digital and AI infrastructure. Be part of our mission to help organizations and society move confidently into the digital future. Visit us at us.nttdata.com.,

NTT DATA is seeking a ServiceNow - Platform Solution Consultant to join the team in Hyderabad, Telangana (IN-TG), India. As a Senior ServiceNow Platform Solutions Consultant, you will collaborate with clients to serve as a trusted advisor and define their ServiceNow transformation by gathering requirements aligned with best practices. Your role will involve working closely with IT business leaders and process owners to optimize business process operations and lead client and internal meetings to enhance consulting, collaboration, and communication skills. Responsibilities include determining strategies for increased solutions adoption, leading functional discovery workshops, defining industry-specific business process solutions, and developing expertise across multiple practices within the ServiceNow platform. The primary skillset required is in ITSM with secondary expertise in HRSD and experience in integration between modules. Key Responsibilities: - Collaborate with clients to enhance solutions adoption and organizational readiness - Lead functional discovery and process workshops using NTT methodology - Define business process solutions and advise on ServiceNow implementation projects - Develop expertise in multiple practices within the ServiceNow platform - Primary skillset in ITSM with secondary skillset in HRSD and integration experience Basic Qualifications: - 4+ years of hands-on ServiceNow experience - 3+ years of experience leading business process design workshops - 4+ years of ITSM experience - 4+ years of HRSD experience - 4+ years of integration experience Preferred Qualifications: - ITIL Foundations certification About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA offers diverse expertise in over 50 countries. As a Global Top Employer, NTT DATA has a robust partner ecosystem and provides services in consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. NTT DATA is dedicated to leading digital and AI infrastructure advancements and is part of the NTT Group, investing over $3.6 billion annually in R&D to support organizations in confidently moving into the digital future. Visit us at us.nttdata.com.,

You should have over 15 years of experience in Project Delivery, Client Engagement, or Analytics Delivery Management. Your background should include strong experience in Analytics/Consulting/IT Services, particularly in handling complex project execution & governance. You should possess client-facing skills with exposure to US/Global clients and have experience in handling client escalations & governance reviews. It is important that you are familiar with tools & methodologies such as DS & DE at a scale of 7/10, QA frameworks, risk tracking, BI dashboards (Tableau/Power BI), JIRA, ServiceNow, or similar. Your leadership abilities should enable you to manage multiple project teams, mentor Delivery Managers, and drive process improvement. You should also have experience in managing team sizes of 50+ and handling a portfolio of $4-5mn or more.,

The role you will be taking on involves managing the delivery of a project, focusing on operations and delivery governance to ensure the optimal supply chain of talent for customer satisfaction and cost efficiency. With a minimum of 12+ years of experience, you will be responsible for executing projects successfully within scope, on time, and within budget. Specifically, you should have at least 8+ years of experience in overseeing large-scale Digital projects, with a minimum of 4 years leading ServiceNow programs and hands-on experience in architecting ServiceNow solutions. Your expertise in end-to-end SDLC and setting up ServiceNow infrastructure will be crucial for this role. You will be expected to lead teams of 15+ resources, demonstrating management skills in ServiceNow to foster a strong team culture and technical competency. Your innovative and transformative mindset will play a key role in identifying opportunities to enhance BPM processes and optimize them using the ServiceNow platform. Excellent client-facing and internal communication skills, along with solid organizational and multitasking abilities, will be essential for this position. Your responsibilities will include focusing on operational excellence and automation, driving value through pareto analysis for incident management, deploying hyper-automation initiatives, and engaging with the tools team to introduce new automation tools. You will also be involved in fostering innovation within the team, driving knowledge management and sharing, and developing the talent pipeline by forecasting demand and ensuring the right talent supply chain. Additionally, you will be responsible for team management, including resourcing, talent management, performance management, and employee satisfaction and engagement initiatives. Your performance will be evaluated based on various delivery management metrics such as client satisfaction, operational efficiency, financials, capability building, and team management. To excel in this role, you must demonstrate competencies in client centricity, passion for results, execution excellence, collaborative working, and effective communication. Mandatory skills include application maintenance & monitoring (BASE Core) with 8-10 years of experience. This role offers the opportunity to be part of a modern Wipro that is focused on digital transformation and reinvention, empowering you to design your own career evolution and contribute to the organization's purpose-driven culture.,

As an Integration Developer at Intercontinental Exchange, Inc. (ICE), you will have the opportunity to work with cutting-edge technology to address business challenges in the financial sector. Join our collaborative Enterprise Information Management team to contribute to the delivery of solutions across various business organizations. You will play a key role in the Integration team, supporting cross-system application and data integrations, alongside a group of experts in data, ETL, and Integrations. In this role, your technical proficiency, proactive attitude, professionalism, and effective communication skills will be essential. As an Integration Developer, you will help drive the strategy for tools and development without directly managing reports. Your responsibilities will include building, maintaining, and supporting applications within a global software platform and other corporate systems, tools, and scripts. Working closely with internal teams, you will translate business and functional requirements into technical solutions for process automation and application development. Effective communication with non-technical internal stakeholders to understand business needs and propose solutions will be a key aspect of your role. You will be responsible for managing projects throughout the development lifecycle, from specification gathering to deployment, while adhering to proper SDLC procedures. Additionally, you will contribute to knowledge sharing and best practices adoption within the team and enhance your technical skills through continuous learning initiatives. To succeed in this role, you should ideally hold a BS degree in Computer Science, Electrical Engineering, or a related field and possess 2-3 years of experience as an integration developer using applications like Talend or MuleSoft. Familiarity with building multi-threaded applications, distributed systems like Kafka and Rabbit MQ, and REST-based services is desirable. Proficiency in RDBMS concepts, SQL, design patterns, and object-oriented design concepts is expected. Experience with deployment automation tools such as Jenkins, Artifactory, and Maven will be beneficial. Strong written and verbal communication skills, multitasking abilities, and the capacity to work independently on multiple projects are essential for this role. Preferred qualifications include familiarity with Linux, Bash, SSH, as well as experience with applications like Salesforce, ServiceNow, ORMB, and other financial applications. Knowledge of the financial industry is considered advantageous for this position.,

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise ensures smooth operations by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. Your dedication to restoring services promptly contributes to our clients" satisfaction. Your day involves managing work queues, addressing incidents within SLAs, and updating tickets with actions taken. By identifying and resolving issues before escalation, you maintain service quality. Collaboration with teams and clients for second-level support is crucial for efficient problem resolution. Executing changes meticulously, mitigating risks, and documenting processes are key responsibilities. Auditing tickets for quality, suggesting improvements, and identifying tasks for automation enhance efficiency. Additionally, handling client escalations professionally and assisting in disaster recovery functions when required are part of your role. Operating in a diverse and inclusive environment, you optimize efforts by collaborating with automation teams and supporting L1 Engineers. Contributing to projects, ensuring approved changes, and maintaining a positive outlook under pressure are integral to your success. To excel in this role, moderate-level experience in managed services, familiarity with ticketing tools like ServiceNow, knowledge of ITIL processes, and the ability to work with vendors are required. Proficiency in planning activities, flexibility in adapting to changing circumstances, effective communication skills, and a client-centric approach are essential. A Bachelor's degree in IT/Computing or equivalent work experience is preferred. NTT DATA, a global innovator of business and technology services, serves Fortune Global 100 companies. Committed to innovation and transformation, we invest in R&D to navigate the digital future confidently. With experts in 50+ countries and a diverse partner ecosystem, our services span consulting, data, AI, industry solutions, and infrastructure management. As an Equal Opportunity Employer, we prioritize diversity and inclusion in driving long-term client success.,

As a Desktop Support Team Lead at DBSI Bangalore, you will be responsible for leading and managing a team of 5 desktop support technicians. Your primary duties will include providing hands-on support for desktops, laptops, mobile devices, and peripherals, ensuring prompt and high-quality support for VIP users while maintaining discretion and professionalism. You will be responsible for administering and troubleshooting Windows, MacOS, and Linux systems, as well as monitoring and managing daily operations to ensure key performance indicators (KPIs) are met. Collaboration with cross-functional IT teams for escalations and project implementations will be essential, along with maintaining hardware/software inventory and coordinating procurement activities. Additionally, you will conduct training and development sessions for team members, support audits, compliance checks, and disaster recovery planning. It will also be part of your role to prepare and present regular performance and incident reports to management. To be successful in this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 6-7 years of experience in desktop support, including at least 2 years in a leadership role. You must have proven experience in supporting VIP users with a high level of confidentiality and responsiveness, as well as strong technical knowledge of Windows, MacOS, and Linux environments. Familiarity with Active Directory, SCCM, and ITSM platforms such as ServiceNow is required. Excellent communication, interpersonal, and problem-solving skills are essential, and possession of an ITIL certification or equivalent would be preferred. Preferred attributes for this role include a strong customer service orientation, stakeholder management skills, the ability to lead by example, and foster a collaborative team environment. High attention to detail and organizational skills will also be beneficial. This is a full-time position with the opportunity to contribute to the success of the desktop support team at DBSI Bangalore.,

NTT DATA is looking for an ITIL/ITSM Processes Advisor to join their team in Noida, Uttar Pradesh, India. As an IT Service Manager, you will be responsible for leading the ITIL Service Management capability for Service Design, Introduction, and Transition. You will champion ITIL control processes for Problem, Change, Release, and Configuration Management to ensure successful outcomes that align with corporate and operational objectives, while also ensuring effective IT governance and controls. Your role will involve delivering and managing the service delivery improvement plan, managing risks and issues, and supporting changes through effective communication and coordination at all levels of the organization. Additionally, you may need to deputize for the Head of Service Delivery when required. To be successful in this position, you should have a minimum of 8 years of Service Management experience and a strong background in leading an ITIL Service Management capability. You should have experience in implementing end-to-end ITIL Service Management framework and possess in-depth knowledge of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management. Excellent communication skills, a collaborative approach, the ability to make tough decisions, and strong negotiation and relationship management skills are essential for this role. You should also have a passion for continuous service improvement and delivering results. Key Responsibilities: - Rollout and manage end-to-end ITIL Service Management best practices - Lead Service Reviews with business stakeholders and key suppliers - Create & manage the service delivery service improvement plan - Design and support Problem Management processes - Ensure Service Management processes are efficient and effective - Design and deliver disaster recovery processes - Manage ITIL Service Management toolset for continuous improvements - Ensure effective CAB and Release Management processes - Adhere to Company Risk Management policy and procedures Formal Education: - Degree Level education or relevant industry experience - ITIL Service Management V3 Expert certification is essential About NTT DATA: NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA offers diverse expertise in over 50 countries. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application, infrastructure, and connectivity management. NTT DATA is a leading provider of digital and AI infrastructure and a part of NTT Group, investing in R&D to support organizations in moving confidently into the digital future. Visit them at us.nttdata.com.,

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service - TPRaaS – Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our TPRaaS team. It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls / client interactions by providing delivery updates. Perform Quality Checks on work products before delivering it to the end clients. Follow policies and procedures that support the successful implementation of TPRM operating models. Facilitate process walkthrough discussions to document end-to-end business processes and functional requirements. Assess the application of legal and regulatory requirements to clients TPRM practices. Lead/Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Assist in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects. Build and nurture positive working relationships with clients to achieve exceptional client service. Contribute to Identifying opportunities to improve engagement profitability. Assist leadership in driving business development initiatives and account management. Participate in building strong internal relationships within GMS Services and with other services across the organization. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have 4 to 8 years of demonstrated experience with Risk Management across the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting) and an understanding of the associated organizational infrastructure (e.g., relevant internal controls, business processes, governance structures). Strong understanding of the TPRM framework, Risk Management, Information Security practices. Demonstrate a good understanding of the Contract Risk Review management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc.). Demonstrated knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc. Good knowledge of privacy regulations such as GDPR, CCPA, etc. Good knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc. Good knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good knowledge of OS (Windows / Linux) security, Database security, IT infrastructure (switches, routers, firewalls, IDS, IPS, etc.), Security architecture design, and review. Good familiarity with OWASP, and Secure SDLC standards/frameworks, anti-virus solutions (e.g., Symantec, McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster recovery, and business continuity management, cryptography. Good to have prior Big-4 experience. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Project Management skills. Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. Actively tracks and communicates engagement performance and planning to EY engagement management, ensuring project milestones remain on track and are completed timely. Actively mentors and trains team members on Third-Party Risk Management processes, governance, and frameworks. Works cross-functionally with team members to support and drive a collaborative team environment. Creates and design effective presentations as a means for communicating project and deliverable progress to clients. Performs sophisticated data analyses to understand client s business and identify risk Executes advanced services and supervise staff in delivering essential services. Understands client s business environment and basic risk management approaches Actively participates in decision making with engagement management and seek to understand the broader impact of current decisions. Actively contributes to improving operational efficiency on projects & internal initiatives. What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service - TPRaaS – Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our TPRaaS team. It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls / client interactions by providing delivery updates. Perform Quality Checks on work products before delivering it to the end clients. Follow policies and procedures that support the successful implementation of TPRM operating models. Facilitate process walkthrough discussions to document end-to-end business processes and functional requirements. Assess the application of legal and regulatory requirements to clients TPRM practices. Lead/Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Assist in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects. Build and nurture positive working relationships with clients to achieve exceptional client service. Contribute to Identifying opportunities to improve engagement profitability. Assist leadership in driving business development initiatives and account management. Participate in building strong internal relationships within GMS Services and with other services across the organization. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have 4 to 8 years of demonstrated experience with Risk Management across the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting) and an understanding of the associated organizational infrastructure (e.g., relevant internal controls, business processes, governance structures). Strong understanding of the TPRM framework, Risk Management, Information Security practices. Demonstrate a good understanding of the Contract Risk Review management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc.). Demonstrated knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc. Good knowledge of privacy regulations such as GDPR, CCPA, etc. Good knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc. Good knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good knowledge of OS (Windows / Linux) security, Database security, IT infrastructure (switches, routers, firewalls, IDS, IPS, etc.), Security architecture design, and review. Good familiarity with OWASP, and Secure SDLC standards/frameworks, anti-virus solutions (e.g., Symantec, McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster recovery, and business continuity management, cryptography. Good to have prior Big-4 experience. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Project Management skills. Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. Actively tracks and communicates engagement performance and planning to EY engagement management, ensuring project milestones remain on track and are completed timely. Actively mentors and trains team members on Third-Party Risk Management processes, governance, and frameworks. Works cross-functionally with team members to support and drive a collaborative team environment. Creates and design effective presentations as a means for communicating project and deliverable progress to clients. Performs sophisticated data analyses to understand client s business and identify risk Executes advanced services and supervise staff in delivering essential services. Understands client s business environment and basic risk management approaches Actively participates in decision making with engagement management and seek to understand the broader impact of current decisions. Actively contributes to improving operational efficiency on projects & internal initiatives. What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things Job Title: Principal Software Engineer Location: Bangalore-Manyata Tech Park Business & Team: Chief Technology Office (CTO) - IT Service Management & Operations. Impact & Contribution: The Service Management Modernisation Program (SMM) is a pivotal transformation to achieve the target state DevSecOps vision. This newly formed squad will start working together at with a new Product Owner who can balance effort and complexity across a list of improvements you will be involved with engineers in Business units to creatively solve their problems and pan points. Roles & Responsibilities: Role Model, lead and champion strategic practice development across the enterprise. Utilise expertise in core business and technical strategies across platforms to deliver best business outcomes. Design and implement simple solutions to complex problems, including retiring and removing obsolete systems and code. Lead strategic programs of work. Identify, gain support for, and ensure execution of strategic direction. Take ownership of key assets and platforms, setting their roadmaps and technical direction. Provide expert consultancy across the enterprise. Provide strategic and technical ownership of a product or realm. Drive business unit critical initiatives and owns technical solution end to end. Develop and implement domain specific technology roadmap. Provide SME expertise in internal online discussions around software engineering, delivery and technology (for example blog posts and knowledge base articles). Lead and direct multiple teams on complex troubleshooting activity. Essential Tech Skills: 16+ Years of experience in relevant filed. Demonstrated experience with building complex solution design and implementation at enterprise level. Expert level knowledge in AWS architecture and data structures Extensive knowledge and experience in application development and design and mentoring others. Working Agile Strong AWS knowledge and data structures Should include ServiceNow experience Full cycle developer who enjoys the challenge and satisfaction of writing elegant and efficient code in an Agile environment practicing daily Scrum ceremonies Experience with Go, JavaScript (React/Node), TypeScript, Python, ReactJS, SQL, AWS, RESTful APIs Passion for continually improving the processes for CBA engineers and knowledge of micro services architecture and RESTful APIs Familiarity with tools such as Jira, Confluence and ServiceNow and Container technology, Docker and Kubernetes/EKS Source control and CI/CD tooling such as GitHub, GitHub Actions, and Artifactory, Monitoring tools such as Prometheus, Qualys, Graphana and Splunk Full SDLC and modern software engineering practices such as Trunk development, Unit Testing, Pact Testing, Pen testing and TDD Education Qualification: Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 22/08/2025

Job Description You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you. As a Software Engineer II at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Design and develop custom applications and integrations on the ServiceNow platform. Collaborate with business analysts to analyze requirements. Configure ServiceNow workflows, forms, and fields. Implement business rules, client scripts, UI policies, and UI actions. Perform system testing, debugging, and troubleshooting to ensure optimal performance. Stay updated with the latest ServiceNow features and best practices. Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 2+ years applied experience Hands on experience as a senior ServiceNow Developer Strong proficiency in JavaScript, HTML, CSS, and other web technologies. In-depth knowledge of ServiceNow platform architecture and atleast 2 modules. Experience with ServiceNow integrations using REST/SOAP APIs. ServiceNow Certified Implementation Specialist Overall knowledge of the Software Development Life Cycle Preferred Qualifications, Capabilities, And Skills Familiarity with modern front-end technologies Exposure to cloud technologies ABOUT US

Job Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commercial and Investment Bank's Post Trade Tech Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required Qualifications, Capabilities, And Skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Minimum 8 years of experience doing application development and/or production support in finance domain. Technically hands-on working with Linux, scripting (Shell, Python and/or Perl) and database systems (Sybase/Oracle SQL/PLSQL). Technical exposure to following tools for application support - Geneos, ServiceNow, Autosys, Splunk, Control M Working knowledge in one or more general purpose programming languages Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals. Ability to guide junior team members and drive meetings with key stakeholders Preferred Qualifications, Capabilities, And Skills Java programming experience in any modern language would be a great plus. Exposure to supporting applications on AWS Cloud and Hadoop would be would be a great advantage and a differentiator. Interest in learning other coding languages and skills as needed. Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment.\ Ability to automate and build tools for improved productivity, or eagerness to learn it.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas. If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further. Location: Morbi Job Description Ticket Management Log all IT service requests/incidents raised by users through phone, email, or in-person. Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability. Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent). Follow up with the concerned engineer for updates and resolution timelines. Provide regular status updates to end-users and ensure ticket closure confirmation. 2 Escalation Handling Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix. Track the ticket lifecycle to ensure SLA adherence. 3 Asset Management Maintain and update the IT Asset Register regularly. Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.). Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team. 4 Reporting & Documentation Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc. Maintain proper documentation of asset movements, handover forms, incident reports, etc. 5 Communication & Coordination Act as a central communication point for all IT-related queries and complaints. Communicate with vendors (if required) for updates on external support tickets. Maintain professional and courteous behaviors while interacting with users at all levels. Skills:- IT asset management, ticket management, Escalation management, Help desk management and ServiceNow

Job Title: Technical Consultants with Incident Management in Banking Domain About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Role Description Job Title: Technical Consultants with Incident Management in Banking Domain Location: Sarjapur, Bengaluru 3 days WFO (Tues, Wed, Thurs) Shift Time: 24*6 Rotational Shifts Overview Job Title: Technology Command Center Analyst Department: Information Technology Location: Bangalore, India Reports To: Command Center Manager Job Summary: The Technology Command Center Analyst plays a critical role in monitoring, managing, and supporting the organization’s IT infrastructure and services. Operating in a 24x7x365 environment, the group ensures rapid incident response and proactive performance optimization. This role acts as a first line of defense to detect, triage, and escalate critical incidents while providing visibility into IT health across the enterprise. A Command Center Analyst is responsible for monitoring and managing various systems related to incidents and events. This role involves surveillance, incident response, and communication to ensure the timely resolution of issues and proper management of planned/unplanned events. Key Responsibilities Real-Time Monitoring: Monitor enterprise infrastructure, applications, and services using monitoring tools (e.g., App Dynamics, Open Telemetry, ServiceNow, Splunk, Zabbix, etc.). Incident Management: Detect and respond to system alerts, outages, and degradations. Log incidents, perform initial diagnostics, and escalate to appropriate teams per SLAs. Event Correlation & Analysis: Analyze system and application events to identify trends and potential threats. Correlate data across multiple platforms for root cause identification. Communication Hub: Act as a central communication point for all major incidents. Facilitate incident bridges and provide updates to stakeholders. Collaborate with other regional counterparts on technical and functional initiatives. Runbooks & SOPs: Follow and improve documented standard operating procedures and escalation paths. Assist in maintaining knowledge base documentation. Automation & Tooling Support: Collaborate with IT teams to implement automation for monitoring, alerting, and incident remediation. Qualifications and Skills Bachelor’s degree in Computer Science, Information Technology, Business, Communications, or equivalent experience. experience in a crisis management, command center, NOC, SOC, or IT operations role. Experience with enterprise monitoring tools and ticketing systems. Strong analytical and problem-solving skills. Ability to build strong relationships with both technical and non-technical team members. Excellent written and verbal communication abilities. Situational awareness and meticulous attention to detail. Ability to work in high-pressure environments and support 24x7 operations, including nights/weekends/holidays and on-call schedule if required. Knowledge of Capital Markets / Investment Banking industries. Preferred: Certifications such as ITIL, CompTIA Network+, or relevant cloud certifications (AWS, Azure). Experience with basic scripting or automation tools (e.g., PowerShell, Python). Familiarity with incident and change management frameworks. If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Summary We are seeking an experienced Infra Dev Specialist with 8 to 10 years of experience to join our team. The ideal candidate will have extensive knowledge and hands-on experience with various ServiceNow modules including Secops ITAM Integration GRC HRSD ITSM and ITOM. This role is hybrid and requires no travel. The candidate will play a crucial role in enhancing our ServiceNow capabilities and ensuring seamless integration across various modules. Responsibilities Lead the development and implementation of ServiceNow solutions across multiple modules. Oversee the integration of ServiceNow with other enterprise systems to ensure seamless data flow. Provide expertise in ServiceNow Secops to enhance security operations and incident response. Manage the ServiceNow ITAM module to optimize asset management and tracking. Implement and maintain ServiceNow GRC to ensure compliance and risk management. Develop and support ServiceNow HRSD to streamline HR processes and improve employee experience. Utilize ServiceNow ITSM to enhance IT service management and improve service delivery. Implement ServiceNow ITOM to optimize IT operations and infrastructure management. Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions. Conduct regular system audits and performance tuning to ensure optimal performance. Provide training and support to end-users to maximize the utilization of ServiceNow capabilities. Stay updated with the latest ServiceNow features and best practices to continuously improve the platform. Contribute to the companys purpose by ensuring efficient and secure IT operations positively impacting society. Qualifications Must have extensive experience with ServiceNow Secops ITAM Integration GRC HRSD ITSM and ITOM. Should possess strong analytical and problem-solving skills to address complex technical challenges. Must have excellent communication and collaboration skills to work effectively with cross-functional teams. Should be detail-oriented with a focus on delivering high-quality solutions. Must have the ability to manage multiple projects and priorities in a fast-paced environment. Should have a proactive approach to learning and staying updated with the latest industry trends. Must have a bachelors degree in Computer Science Information Technology or a related field.

Job Title: Technical Consultants with Incident Management in Banking Domain About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Role Description Job Title: Technical Consultants with Incident Management in Banking Domain Location: Sarjapur, Bengaluru 3 days WFO (Tues, Wed, Thurs) Shift Time: 24*6 Rotational Shifts Overview Job Title: Technology Command Center Analyst Department: Information Technology Location: Bangalore, India Reports To: Command Center Manager Job Summary: The Technology Command Center Analyst plays a critical role in monitoring, managing, and supporting the organization’s IT infrastructure and services. Operating in a 24x7x365 environment, the group ensures rapid incident response and proactive performance optimization. This role acts as a first line of defense to detect, triage, and escalate critical incidents while providing visibility into IT health across the enterprise. A Command Center Analyst is responsible for monitoring and managing various systems related to incidents and events. This role involves surveillance, incident response, and communication to ensure the timely resolution of issues and proper management of planned/unplanned events. Key Responsibilities Real-Time Monitoring: Monitor enterprise infrastructure, applications, and services using monitoring tools (e.g., App Dynamics, Open Telemetry, ServiceNow, Splunk, Zabbix, etc.). Incident Management: Detect and respond to system alerts, outages, and degradations. Log incidents, perform initial diagnostics, and escalate to appropriate teams per SLAs. Event Correlation & Analysis: Analyze system and application events to identify trends and potential threats. Correlate data across multiple platforms for root cause identification. Communication Hub: Act as a central communication point for all major incidents. Facilitate incident bridges and provide updates to stakeholders. Collaborate with other regional counterparts on technical and functional initiatives. Runbooks & SOPs: Follow and improve documented standard operating procedures and escalation paths. Assist in maintaining knowledge base documentation. Automation & Tooling Support: Collaborate with IT teams to implement automation for monitoring, alerting, and incident remediation. Qualifications and Skills Bachelor’s degree in Computer Science, Information Technology, Business, Communications, or equivalent experience. experience in a crisis management, command center, NOC, SOC, or IT operations role. Experience with enterprise monitoring tools and ticketing systems. Strong analytical and problem-solving skills. Ability to build strong relationships with both technical and non-technical team members. Excellent written and verbal communication abilities. Situational awareness and meticulous attention to detail. Ability to work in high-pressure environments and support 24x7 operations, including nights/weekends/holidays and on-call schedule if required. Knowledge of Capital Markets / Investment Banking industries. Preferred: Certifications such as ITIL, CompTIA Network+, or relevant cloud certifications (AWS, Azure). Experience with basic scripting or automation tools (e.g., PowerShell, Python). Familiarity with incident and change management frameworks. If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Skillset: Service now development Experience : 10 - 15 years Location: Bangalore About Team Enterprise Business Services is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, Associate Digital Experience. Our team caters to several businesses across Walmart that leverage Service Now for HR case management, associate relations, People system integrations and other related product engineering capabilities. Walmart's philosophy of Everyday Low Prices is not an easy one to achieve. Being cost-effective is critical because it allows us to optimize all processes and verticals while striving for excellence. Our team is a big part of making this possible. Walmart’s Enterprise Business Services (EBS) is a powerhouse of several exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Each time an associate turns on their laptop, a customer makes a purchase, a new supplier is onboarded, the company closes the books, physical and legal risk is avoided, and when we pay our associates consistently and accurately, that is EBS. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. What you will do You will work with the multiple teams and guide them on technical aspects, set quality standards and participate in design discussion and drive technical decisions Architecture & Design Reviews across teams Code Reviews across teams Engage with Product Management and Business to drive the agenda, set your priorities and deliver awesome products. Drive design, development, implementation and documentation Build, test and deploy cutting edge solutions at scale, impacting associates of Walmart worldwide. Interact with Walmart engineering teams across geographies to leverage expertise and contribute to the tech community. Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives. What you will bring B.Tech. / B.E. / M.Tech. / M.S. in Computer Science 10+ years of experience in design and development of highly -scalable applications and platform development in p roduct based companies or R&D divisions using ServiceNow HR Service Delivery and Management. Strong computer science fundamentals: data structures, algorithms, design patterns Strong proficiency in JavaScript, XML, CSS, HTML, Angular JS, jelly scripting, JSON, SOAP & REST Web Services and thorough understanding of its core principles Hands-on experience working on ServiceNow HRSM Module – Creating Service Catalogs, Record Producers, Portal, Workflows and Orchestration Should have an understanding of ServiceNow development, including creation of Client Scripts, UI Policies, Business Rules, Script Includes, ACLs, Roles etc. Uni and bidirectional integration using SOAP and REST messages/web services and Mid Servers. Experience on ServiceNow recent features like Agent Workspace, Integration Hub, Manager’s Hub, Advanced Work Assignment would be helpful. Experience around ServiceNow Performance Analytics, Virtual agent, AI/ML to improve user’s experience would be appreciated. Understanding accessibility and security compliance User authentication and authorization between multiple systems, servers, and environments and especially on SSO process Demonstrated ownership for development and design of a few modules/features in a product. Hands on development skills to prototype technical solutions. Ability to adapt to change quickly, willingness to learn new and emerging technologies Good communication and interpersonal skills Awareness of Agile (Scrum) methodologies by using tools like JIRA. Ability to work independently as well as a team player. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.