13008 Servicenow Jobs - Page 47

What You’ll Do Senior Analyst - Marketing Automation position supports multiple MarTech platforms across EATON. This role understands how Marketing Automation platforms works, entire web development along with strategic and enterprise level oriented thinking. This role is responsible for designing, building and implementing technical solutions that meet business- needs and align with a company's strategic objectives. Key role in: Analyzing requirements & translate into technical solutions Implement and manage web tracking solutions using tools like Google Tag Manager, Adobe Analytics, or similar. Stong knowledge of HTML, CSS and Javascript/JQuery. Deep understanding of web technologies Ensure seamless integrtion of systems and software Strong knowledge of APIs, databases and security frameworks Leverage Salesforce Customer Data Platforms (CDPs) to unify customer profiles and enable personalized marketing Deep understanding of integrating marketing automation platforms to 3rd party systems Ensure all marketing activities comply with global data privacy regulations (e.g., GDPR, CCPA) Use ServiceNow for managing IT service requests, incident tracking, and change management related to marketing systems. Work in Agile teams, participating in sprint planning, retrospectives, and daily stand-ups. Excellent communication and problem solving skills Ability to work with technical and non-technical stakeholders. Develop web page solutions. Design, build and test templates using HTML/CSS to ensure compatibility across devices and various clients (outlook, gmail). Provide actionable insights ti improve future campaigns. Assess business requirements and translate them into technical solutions. Design and document system architectures, including data flow, integrations, and application frameworks. Evaluate and select appropriate technology stacks and platforms. Collaborate with development teams to ensure solutions are properly implemented. Understand and utilize API (REST/BULK) to integrate with third part tools and platforms. Provide guidance on best practices, architecture standards, and technology strategies. Oversee the integration of new systems and applications with existing infrastructure. Ensure solutions are scalable, secure, and aligned with enterprise architecture principles. Qualifications Bachelors Degree 5-8 years’ experience Skills Possess an excellent understanding of marketing automation platforms and current technologies Good communication skills- both written and verbal.

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills & Competencies: Must have: Bachelor’s degree in Computer Science, Information Technology, or a related field. Must have: 3–6 years of relevant experience, including working in 24x7 operations and incident management. Must have: Familiarity with cloud platforms such as AWS, Azure, or GCP. Must have: Strong understanding of DevOps principles and practices. Must have: ITIL V3 certification/training with a solid understanding of the Incident Management process. Good to have: Certifications in relevant areas, such as Azure, AWS, or ITIL. Good to have: Hands-on experience with tools such as BigFix (OS patching), Qualys (vulnerability scanning), and ticketing systems (e.g., ServiceNow, BMC Remedy). Good to have: Experience in ITSM, ESM, Service Desk, Data Center Operations, or Disaster Recovery. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Responsibilities: Global Support Operations (24x7): Serve as the first point of contact for incoming support requests and incidents via phone, email, or web submission. Provide exceptional customer service and document all work requests in ServiceNow. Perform routine health checks, preventive maintenance tasks, and User Access Management (via AD Security Groups). Monitor, troubleshoot, and restore application access issues. Incident Management: Acknowledge, categorize, assign, and resolve tickets per SLA guidelines. Monitor cloud-based applications and provide first-level support for PaaS/SaaS environments. Manage major incidents by coordinating cross-functional teams and raising alarms for Sev 1 and Sev 2 incidents. Implement lessons learned to improve processes and participate in Change and Problem Management workflows. OS Patch Management: Identify, build, test, and deploy OS patching baselines for production environments. Collaborate with application and business owners to schedule patch deployments and remediate vulnerabilities. Conduct vulnerability scans using IP-based tools and create reports for service delivery reviews. About The Team SRE is looking for a skilled and dedicated Associate DevOps Engineer to join our team. The successful candidate will play an integral role in maintaining and enhancing the operational efficiency of our cloud infrastructure. Key responsibilities include Operations Management, Incident Management, Cloud Server Patching, and active participation in DevOps practices. This role requires 24x7 support, including rotational shifts. Weekend and public holiday coverage may also be necessary to meet business requirements. We are seeking a motivated individual with a proactive approach to problem-solving and a commitment to delivering excellence in a dynamic environment. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.

The Senior Director of Cloud Operations is responsible for the operational integrity, performance, and reliability of enterprise cloud environments. This role leads a global, data-driven operations team with a strong emphasis on incident management, service continuity, and continuous improvement. This role reports directly to the Vice President of Cloud. What your impact will look like here: Cloud Infrastructure Operations Oversee the daily operations of cloud platforms (AWS, Azure, GCP), ensuring high availability and performance across global regions. Lead the development and execution of operational runbooks, SOPs, and escalation paths. Incident Management & Response Own the end-to-end incident management lifecycle: detection, triage, escalation, resolution, and post-incident review. Lead a global incident response team with 24/7 coverage, ensuring seamless handoffs across time zones. Implement real-time monitoring, alerting, and automated remediation to reduce MTTD and MTTR. Use data analytics to identify incident trends, recurring issues, and systemic risks. Conduct blameless postmortems and ensure corrective actions are prioritized and tracked to closure. Data-Driven Operational Leadership Build and lead a global team of cloud engineers, SREs, and operations analysts using a metrics-first approach. Define and track operational KPIs (e.g., uptime, incident frequency, resolution time, change success rate) to drive accountability and performance. Leverage dashboards and analytics platforms (e.g., Datadog, Grafana, Splunk, ServiceNow) to provide real-time visibility into system health and team performance. Use data to inform staffing models, on-call rotations, and workload balancing across regions. Foster a culture of continuous improvement through data-backed retrospectives and operational reviews. Operational Governance Define and enforce SLAs, SLOs, and operational KPIs. Ensure compliance with security, regulatory, and audit requirements. Manage change control, configuration management, and release processes to minimize operational risk. Cost & Vendor Management Monitor and optimize cloud spend through cost governance and usage analysis. Manage vendor relationships, contracts, and service-level agreements. Collaboration & Communication Partner with engineering, security, and business teams to align operations with product and service goals. Provide regular reporting and updates to executive leadership on operational health, risks, and incident trends. Education Bachelor’s or master’s degree in computer science, Information Systems, or related field. Experience 10+ years in IT operations, with 5+ years in cloud infrastructure and operations leadership. Proven experience leading global teams and managing high-severity incidents in large-scale environments. Skills Deep expertise in cloud operations, incident response, and service reliability. Strong knowledge of ITIL, SRE, and DevOps practices. Proficiency in operational analytics and observability tools. Excellent leadership, communication, and cross-functional collaboration skills. Strong presentation skills, including experience presenting to large global audiences. Certifications (Preferred) AWS Certified DevOps Engineer – Professional Azure Administrator Associate ITIL Foundation or Practitioner The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The developer will be responsible for day-to-day tasks related to back-end web development, software development, programming, and object-oriented programming. Qualifications a. Develop and implement solutions for ServiceNow and should have strong experience into Javascript. b. Move configuration and development changes from Dev to Test to Prod using SN update sets. c. Develop small standalone SN tools and dashboards to support ITSM and Project Management workflows. d. Create and configure workflows based on the business requirements and best practices. e. Perform integration between ServiceNow and other customer business systems. create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros, etc. g. Has experience in the development and delivery of training for end-users. h. Has experience in deploying and validating ServiceNow patches/updates and new versions of the platform.

Job Description Job Summary: The Configuration Manager - CMDB & ITSM Platform Integrations is responsible for designing, implementing, and maintaining the Configuration Management Database (CMDB) and ensuring seamless integration with ITSM platforms and related systems. This role focuses on managing configuration items (CIs), ensuring data accuracy, and supporting IT service delivery by enabling effective integrations between the CMDB and ITSM tools (e.g., Fresh works, ServiceNow, etc.). The Configuration Manager will collaborate with cross-functional IT teams to align configuration management processes with ITIL best practices and organizational goals. Key Responsibilities: CMDB Management : Design, develop, and maintain the CMDB to accurately track and manage configuration items (CIs) such as hardware, software, networks, and services. Ensure data integrity, consistency, and accuracy within the CMDB through regular audits, updates, and reconciliation processes. Define and document CI attributes, relationships, and dependencies to support IT service management processes. Create relationship mapping for Critical Cis Application tech stack mapping Monitor and report on CMDB health, identifying and resolving discrepancies or gaps. Integrate multiple sources of data to enrich CI information Work on vulnerability management tools like Qualys, Tenable for loading of vulnerabilities and map it with CIs ITSM Platform Integrations: Integrate the CMDB with ITSM platforms (e.g., Fresh works, ServiceNow, BMC Remedy, Jira) and other IT tools to enable seamless data flow and process automation. Collaborate with development and IT teams to design and implement APIs, webhooks, and other integration methods for real-time data synchronization. Ensure integrations support key ITSM processes, including incident management, problem management, change management, and asset management. Troubleshoot and resolve integration issues, ensuring minimal disruption to IT services. Process & Policy Development: Develop and enforce configuration management policies, procedures, and standards in alignment with ITIL best practices. Establish and maintain processes for CI identification, control, status accounting, and verification/audit. Collaborate with stakeholders to define service asset and configuration management (SACM) strategies. Collaboration & Support: Work closely with IT operations, service desk, application development, and security teams to ensure CMDB data supports operational and strategic objectives. Provide training and guidance to IT staff on CMDB usage, processes, and best practices. Support change management by providing accurate CI data to assess the impact of changes. Reporting & Continuous Improvement: Generate and analyze CMDB reports and dashboards to provide insights into IT infrastructure and service performance. Identify opportunities to improve CMDB accuracy, integration efficiency, and ITSM process effectiveness. Stay updated on emerging ITSM tools, integration technologies, and configuration management trends. Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience: 8-10 years of experience in configuration management, CMDB administration, and ITSM platform integrations. Hands-on experience with ITSM tools such as Fresh works, ServiceNow, BMC Remedy, Jira, or similar platforms. Proven track record of managing CMDBs and implementing integrations in an ITIL-based environment. Certifications (Preferred): ITIL Foundation or higher (e.g., ITIL v3/v4 Expert). ServiceNow Certified System Administrator or equivalent certification. Skills: Strong understanding of CMDB concepts, CI relationships, and ITIL processes (e.g., SACM, change management). Proficiency in integration technologies (e.g., APIs, REST, SOAP, webhooks). Excellent problem-solving and analytical skills to troubleshoot data and integration issues. Familiarity with IT infrastructure components (servers, networks, cloud services, etc.). Strong communication and collaboration skills to work with cross-functional teams. Ability to manage multiple priorities in a fast-paced environment. Technical Skills: Knowledge of CMDB tools and ITSM platforms (e.g., Fresh works, ServiceNow, BMC Atrium, Cherwell). Experience with scripting languages (e.g., Python, PowerShell, JavaScript) for automation and integration. Understanding of database structures and querying (e.g., SQL). Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) for automated discovery About Kidde Global Solutions: Kidde Global Solutions is a U.S.-based multinational leader in fire and life safety, delivering cutting-edge solutions across commercial, industrial, and residential sectors. Backed by Lone Star Funds and headquartered in Florida, Kidde operates globally with a strong presence in Latin America, Asia, and Europe. With a legacy of trusted brands like Kidde®, Edwards®, GST™, Aritech™, Badger™, and Gloria®, the company offers a full suite of advanced fire detection, suppression, and alarm systems. From high-performance fire extinguishers and fluorine-free foams to integrated fire alarm and control panels, Kidde is the partner of choice for critical industries including oil & gas, healthcare, data centers, and infrastructure.

Job Title: ServiceNow GRC Developer Experience: 7+ Years Location: Onsite Job Description: We are looking for an experienced ServiceNow GRC Developer with 7+ years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong capabilities in GRC module implementation, particularly across Risk Management, Compliance, Audit Management, and Vendor Risk Management (VRM). The role also involves workspace development, portal customization, and integration with third-party systems. A blend of technical proficiency and business understanding is essential to align GRC solutions with organizational and regulatory goals. Key Responsibilities: 🔹 ServiceNow GRC/IRM Implementation: Design and configure GRC modules including Policy & Compliance, Risk Management, Vendor Risk Management, and Audit Management Customize workflows, forms, dashboards, and reports to meet business objectives 🔹 Workspace & Portal Development: Build and enhance IRM Workspaces and ServiceNow Portals Develop custom catalog forms and widgets for GRC use cases 🔹 Scripting & Customization: Develop and maintain client/server-side scripts (Business Rules, Script Includes, UI Policies, etc.) Ensure high performance and scalability of customizations 🔹 Integration: Integrate with external systems via REST/SOAP APIs and MID Servers Manage and troubleshoot integration-related issues 🔹 System Administration & Support: Perform system upgrades, maintenance, and user support Work closely with stakeholders to improve platform usability and adoption Required Skills: Hands-on experience with ServiceNow GRC/IRM modules – Risk, Compliance, Audit, and VRM Proficiency in Workspace and Portal development

Why Ananttam Based in Pune, we are a young and dynamic company exclusively focused on ServiceNow consulting and implementation . In just one year, we’ve partnered with global names like Infosys , Capgemini, Zensar, and Ramisun , delivering impactful solutions for clients across India and the US . What makes us different? Our leadership. Shekhar Potnis – Was early employee of Infosys and headed Pune DC. Started multiple companies in US Healthcare, Fintech and Recruitment space. Girish Gadage – Ex- Senior Director of Professional Services at ServiceNow with 20+ years in IT Services. Ishwar Dali – Serial tech entrepreneur with startups in e-commerce and agritech, driven by a passion for building high-impact tech ventures. Kaviraj Gunjal – A strong pillar in building ServiceNow delivery excellence. Our team is small but mighty—specializing in ITSM, ITOM, GRC, HRSD, and Integrations —and backed by a robust partner network to scale capabilities whenever needed. If you want to work closely with industry veterans, grow faster than you ever imagined, and build solutions that make a real impact , Ananttam is where you belong. JD- ITOM developer More than 5+ years of development, configuration, and integration experience in building solution on ServiceNow platform. Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management. Good knowledge of ServiceNow CMDB and CSDM data model. Understands Discovery scheduling and potential network impacts Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items Understanding of the Identification and Reconciliation engine Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts Good knowledge of ServiceNow CMDB CSDM data model. Maintain instance integrity & security based on ServiceNow best practices Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line. Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping Collaborate with internal business stakeholders to write/estimate stories. Oversee developers work, and own overall quality and delivery of development. Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required. Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges. Capable of executing hands-on development for stories that cannot be delegated. Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage) Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking, and database administration Working knowledge of configuration management tools, methods, and processes. Basic knowledge and awareness of various other modules like ITSM, Monitoring tools. Expert level proficiency in ITOM /CMDB product line Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping. Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping Knowledge on identification, classification rule in CMDB Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies Required Hands on experience with ServiceNow ITOM implementations and ServiceNow Service Mapping

We are looking for a skilled and certified Senior Power Platform Engineer to lead the design, development, and deployment of business-critical applications using Microsoft Power Platform technologies. The ideal candidate will have a strong background in SharePoint (Online & On-Prem), Power Apps, Power Automate, Azure, modern web development frameworks and a broad range of Microsoft technologies. This is a strategic role requiring both deep technical expertise and excellent communication skills to collaborate with non-technical stakeholders and deliver enterprise solutions that drive business value. Key Responsibilities Provide leadership, oversight and guidance on Power Platform (Power Apps, Power Automate, Power BI) based scalable application design and development, serving as an expert on technical capabilities of the Power Platform. Provide vision; define system, data and application architecture, problem anticipation and problem-solving ability across the landscape comprising different backends such as Dataverse, SharePoint, SQL or other databases and integrations with other systems using Azure Data Factory, Data Flows, Power Automate, Power BI, Data Gateways, Logic Apps, Azure Functions & REST API’s. Develop solution architecture framework to support new and existing Power Platform based solutions for core business functions, ensuring alignment with other products as well as the overall IT enterprise. Develop POC’s to demonstrate the business value of Power Platform Design and implement complex business solutions using SharePoint Online and On-Premise environments. Migrate and modernize legacy SharePoint platforms to SharePoint Online. Integrate third-party systems such as ServiceNow, Tableau, SAP, and Azure services into Power Platform solutions. Create custom connectors, automate business workflows, and implement role-based security. Meeting with business stakeholders to gather requirements and deliver technical design documents. Conduct unit testing, coordinate with QA teams, and support user acceptance testing (UAT). Mentor junior developers/engineers and contribute to solution design reviews and code quality standards. Use PowerShell and DevOps pipelines for deployment automation and configuration. Documentation process and management Required Skills & Technologies Languages & Frameworks: Web APIs (SOAP/REST) Tooling (GIT/JIRA/Azure DevOps) Technologies: Microsoft Power Platform (Power Apps, Power Automate, Power BI) SharePoint (Online/2016/2013/2010/MOSS) Awareness of Azure products. (Functions, logic apps, blobs...etc.) Tools: PowerShell, SharePoint Designer, Nintex Forms/Workflows, Visual Studio Certifications (Required/Preferred) Microsoft MS-900, MS-600, PL-900 AWS Cloud Practitioner Essentials Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. 7+ years of hands-on experience in Microsoft-based development environments. Experience in a team leader or team manager type role through projects and other work planning experiences. Excellent verbal and written communication.You must have the ability to speak to stakeholders (often non-technical) and explain and show concepts in a way that's easy to understand. Being able to acutely describe your development processes and document them. Proven expertise in implementing enterprise-level Power Platform and SharePoint solutions. Proficiency in Power Apps development, including Canvas Apps, Model-Driven Apps, and Power Automate. Experience with SQL, relational databases, and data integration. Strong problem-solving and analytical abilities. Familiarity with custom connectors and APIs for integrating external data sources into Power Apps. Knowledge of best practices for app performance optimization and security within the Power Apps platform. Experience writing and maintaining documentation, KBs, SOPs. Preferred Attributes Relevant certifications (such as Microsoft Certified: Power Apps Developer Associate or Power Platform Developer Associate). Background in integrating Power Apps with other Microsoft services (e.g., SharePoint, Dynamics 365). Experience with Azure services and cloud-based solutions. Familiarity with JavaScript or other programming languages for advanced customizations. Knowledge of user experience (UX) design principles to enhance application usability Proven ability to manage stakeholders and deliver in Agile environments. Recognition or awards for delivering complex IT solutions (a plus).

Job Title: Customer Support Associate – International BPO (Voice/Non-Voice) Location: Bangalore / Mumbai Experience: 0–2 Years (Freshers Welcome) Shift: Rotational Shifts (including Night Shifts) Employment Type: Full-Time Job Summary: We are seeking enthusiastic and customer-focused individuals to join our International BPO team as Customer Support Associates (Voice/Non-Voice). In this role, you will be the first point of contact for customers and candidates, providing timely and effective support through inbound calls, emails, and chats. Freshers with excellent communication skills and a willingness to learn are encouraged to apply. Key Responsibilities: Handle inbound customer interactions via calls, emails, and chat with professionalism and accuracy. Assist candidates through various stages of the recruitment process including new applications and rehire queries. Guide users through self-service tools and provide navigation support. Perform security verifications in compliance with company policies and GDPR regulations. Make outbound calls as required by company and client communication protocols. Ensure high levels of call and data quality while achieving set productivity targets. Maintain process documentation including DTPs, knowledgebase articles, and internal SharePoint. Resolve issues at first contact to minimize escalations and enhance customer satisfaction. Adhere to organizational policies including code of conduct, attendance, and escalation guidelines. Collaborate effectively with team members and supervisors to foster a positive work environment. Required Skills & Knowledge: Proficiency in Microsoft Office, web browsers, and ticketing systems (ServiceNow preferred). Strong technical aptitude and the ability to quickly grasp new systems and processes. Excellent communication skills (verbal and written) with a customer-first mindset. Preferred Experience: Previous experience in international BPO or customer support roles is a plus. Freshers with strong communication skills and learning agility are welcome to apply. Key Personal Attributes: Flexible and open to working in rotational and night shifts. Positive attitude with strong interpersonal and teamwork skills. Ability to work under pressure and meet deadlines. Highly disciplined, punctual, and detail-oriented. Customer-focused, with a commitment to service excellence. Professional conduct with high integrity. Quick learner with a passion for delivering quality support.

Job description: Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT2.AutomationProcess optimization, reduction in process/ steps, reduction in no. of tickets raised3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter ͏ Mandatory Skills: ServiceNow - IT Service Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Amazon Connect Developer 100% Remote Short Term Contract Role Budget: 40KPM Required Skills: Hands-on experience with Amazon Connect setup and administration Proficiency in AWS services (Lambda, Lex, S3, CloudWatch, DynamoDB) Experience with contact flow design, queue management, and call analytics Knowledge of JavaScript, Node.js, or Python Experience with Salesforce, ServiceNow, or other CRM integration is a plus

We're Hiring: ServiceNow Developer/Architect | 10+ Years Experience Job Title: Senior ServiceNow Developer / Architect Experience Required: 10+ Years Location: Remote Employment Type: Contract We're looking for a seasoned ServiceNow Developer/Architect with 10+ years of experience and a proven track record of 3–4 end-to-end implementations across multiple modules. HRSD experience is mandatory, along with strong hands-on skills in ITSM, ITAM, ITOM, or SPM. You should have deep expertise in JavaScript, HTML, CSS, and ServiceNow scripting, with a solid understanding of Incident and Change Management, integrations, and custom app development. If you have strong leadership and analytical skills and hold certifications like CAD or CIS, we’d love to connect with you! 📩 DM me or share your profile at princy.ignitiveit@gmail.com

About The Opportunity Dharmakit Networks is a leading provider in the network infrastructure solutions sector, we specialize in managed services and next-generation connectivity for enterprise clients. Our on-site Technical Support team ensures optimal performance, reliability, and security of critical network environments across India. Role & Responsibilities Provide hands-on, on-site support for troubleshooting and resolving complex network incidents (LAN, WAN, routing, switching). Diagnose hardware issues on routers, switches, firewalls, and related devices; perform repairs, replacements, and configurations as needed. Use packet capture tools (Wireshark, tcpdump) to analyze traffic patterns and identify root causes of network latency or packet loss. Manage tickets end-to-end via ServiceNow or JIRA: triage incoming incidents, escalate to engineering teams, and communicate status to stakeholders. Execute routine network audits, firmware upgrades, patch management, and preventive maintenance tasks on critical infrastructure. Document resolutions, create knowledge-base articles, and deliver technical training to on-site staff and end users. Proper Operation knowledge is the must. Skills & Qualifications Must-Have Freshers should have knwoledge about the on-site network support in enterprise or data-center environments and have proper proeffcient in communication. Strong grasp of TCP/IP, DNS, DHCP, HTTP/S and network security fundamentals. Proficiency with packet analysis tools like Wireshark or tcpdump. Hands-on experience configuring and troubleshooting routers, switches, and firewalls. Familiarity with incident management platforms (ServiceNow, JIRA) and ITIL processes. Excellent verbal and written communication skills for customer-facing scenarios. Problem Solver Preferred Freshers should have knowledge about network monitoring platforms (SolarWinds, Nagios, PRTG) and SNMP and operating systems. Advance Linux/Unix command-line skills for server diagnostics. Benefits & Culture Highlights Competitive salary with performance-based incentives and on-site allowances. Structured career development programs and technical certification support. Collaborative, hands-on culture emphasizing ownership, continuous learning, and innovation. Skills: dhcp,enterprise,it-support,tcp/ip,wireshark,routers,communication,routing,servicenow,tcpdump,unix,linux,dns,operating systems,incident management,network security,security,http/s,it support,switching,infrastructure,jira,it infrastructure

About The Opportunity Dharmakit Networks is a leading provider in the network infrastructure solutions sector, we specialize in managed services and next-generation connectivity for enterprise clients. Our on-site Technical Support team ensures optimal performance, reliability, and security of critical network environments across India. Role & Responsibilities Provide hands-on, on-site support for troubleshooting and resolving complex network incidents (LAN, WAN, routing, switching). Diagnose hardware issues on routers, switches, firewalls, and related devices; perform repairs, replacements, and configurations as needed. Use packet capture tools (Wireshark, tcpdump) to analyze traffic patterns and identify root causes of network latency or packet loss. Manage tickets end-to-end via ServiceNow or JIRA: triage incoming incidents, escalate to engineering teams, and communicate status to stakeholders. Execute routine network audits, firmware upgrades, patch management, and preventive maintenance tasks on critical infrastructure. Document resolutions, create knowledge-base articles, and deliver technical training to on-site staff and end users. Proper Operation knowledge is the must. Skills & Qualifications Must-Have Freshers should have knwoledge about the on-site network support in enterprise or data-center environments and have proper proeffcient in communication. Strong grasp of TCP/IP, DNS, DHCP, HTTP/S and network security fundamentals. Proficiency with packet analysis tools like Wireshark or tcpdump. Hands-on experience configuring and troubleshooting routers, switches, and firewalls. Familiarity with incident management platforms (ServiceNow, JIRA) and ITIL processes. Excellent verbal and written communication skills for customer-facing scenarios. Problem Solver Preferred Freshers should have knowledge about network monitoring platforms (SolarWinds, Nagios, PRTG) and SNMP and operating systems. Advance Linux/Unix command-line skills for server diagnostics. Benefits & Culture Highlights Competitive salary with performance-based incentives and on-site allowances. Structured career development programs and technical certification support. Collaborative, hands-on culture emphasizing ownership, continuous learning, and innovation. Skills: dhcp,enterprise,it-support,tcp/ip,wireshark,routers,communication,routing,servicenow,tcpdump,unix,linux,dns,operating systems,incident management,network security,security,http/s,it support,switching,infrastructure,jira,it infrastructure

About The Opportunity Dharmakit Networks is a leading provider in the network infrastructure solutions sector, we specialize in managed services and next-generation connectivity for enterprise clients. Our on-site Technical Support team ensures optimal performance, reliability, and security of critical network environments across India. Role & Responsibilities Provide hands-on, on-site support for troubleshooting and resolving complex network incidents (LAN, WAN, routing, switching). Diagnose hardware issues on routers, switches, firewalls, and related devices; perform repairs, replacements, and configurations as needed. Use packet capture tools (Wireshark, tcpdump) to analyze traffic patterns and identify root causes of network latency or packet loss. Manage tickets end-to-end via ServiceNow or JIRA: triage incoming incidents, escalate to engineering teams, and communicate status to stakeholders. Execute routine network audits, firmware upgrades, patch management, and preventive maintenance tasks on critical infrastructure. Document resolutions, create knowledge-base articles, and deliver technical training to on-site staff and end users. Proper Operation knowledge is the must. Skills & Qualifications Must-Have Freshers should have knwoledge about the on-site network support in enterprise or data-center environments and have proper proeffcient in communication. Strong grasp of TCP/IP, DNS, DHCP, HTTP/S and network security fundamentals. Proficiency with packet analysis tools like Wireshark or tcpdump. Hands-on experience configuring and troubleshooting routers, switches, and firewalls. Familiarity with incident management platforms (ServiceNow, JIRA) and ITIL processes. Excellent verbal and written communication skills for customer-facing scenarios. Problem Solver Preferred Freshers should have knowledge about network monitoring platforms (SolarWinds, Nagios, PRTG) and SNMP and operating systems. Advance Linux/Unix command-line skills for server diagnostics. Benefits & Culture Highlights Competitive salary with performance-based incentives and on-site allowances. Structured career development programs and technical certification support. Collaborative, hands-on culture emphasizing ownership, continuous learning, and innovation. Skills: dhcp,enterprise,it-support,tcp/ip,wireshark,routers,communication,routing,servicenow,tcpdump,unix,linux,dns,operating systems,incident management,network security,security,http/s,it support,switching,infrastructure,jira,it infrastructure

KovNow which is a part of KOV Technologies, is hiring a ServiceNow ITOM, CMDB Developer to join an exciting remote project with a leading global client. If you're experienced in CMDB, Discovery, and Service Mapping , this role is for you! Job Title: ServiceNow ITOM, CMDB Developer Experience Required: 5–8 Years Location: Remote Full Contract- 6 Month -1 year Immediate Requirement IST Timings Key Responsibilities: Design, implement, and maintain the end-to-end ServiceNow CMDB to ensure data accuracy, completeness, and compliance. Define and enforce CI class structures, relationships, and data models. Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population. Troubleshoot discovery issues and improve coverage and accuracy. Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools. Monitor and improve CMDB health using dashboards and reports. Collaborate with stakeholders to define CMDB governance policies and procedures. Ensure alignment with ITIL and Configuration Management best practices. Work closely with Incident, Problem, Change, and Asset Management teams. Provide technical leadership and mentoring to junior team members. Develop and maintain CMDB reports, dashboards, and documentation. Present CMDB health and compliance metrics to leadership. Candidate should also have experience in other ITOM modules such as Event Management, and Cloud Insights. Required Skills & Qualifications: 5–8 years of hands-on experience with ServiceNow ITOM, specifically CMDB, Discovery, and Service Mapping. Good to have experience in event management and Cloud insight. Strong understanding of IT infrastructure (servers, networks, applications, cloud). Proficiency in scripting (JavaScript, Glide), data modeling, and integrations. Experience with MID Servers, APIs, and integration tools. Familiarity with ITIL v3/v4 framework and Configuration Management processes. Excellent problem-solving, communication, and stakeholder management skills. ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.

Position: Senior Systems Administrator Location: Vadodara (Onsite) Shift: 2 PM to 11 PM / 3 PM to 12 PM JOB RESPONSIBILITIES: The position responsibilities will include, but not limited to: Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments, ensuring adherence to industry best practices and company standards. Administer and address user support tickets in alignment with ITIL principles, ensuring timely resolutions and maintaining superior levels of user satisfaction. Configure, deploy, and maintain Active Directory services, such as Domain Controllers, User/Group Management, and Group Policy Administration. Administer and maintain a hybrid Active Directory environment ensuring timely synchronizations between On-Premises and Cloud Infrastructure. Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint, Teams, and other tenant services. Collaborate closely with the IT Security team to implement security best practices and controls, ensuring the confidentiality, integrity, and availability of our Infrastructure. Administer and maintain regular backups and disaster recovery strategies for all Infrastructure services ensuring business continuity. Maintain detailed documentation of Infrastructure services, such as Asset Inventory and Software/Hardware design and implementation. Generate regular reports on server performance, security and compliance metrics, and other relevant reporting metrics as required. Proactively identify and mitigate potential risks and issues early in the process, developing effective mitigation strategies. Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to changing business needs and market conditions. Work independently and take ownership of assigned tasks while also being a strong team player. Collaborate with cross-functional teams, including Development and Operations, to ensure that infrastructure practices align with application requirements and operational needs. Stay up to date with emerging trends, technologies, and methodologies in system administration and drive their adoption within the team as appropriate. Establish and maintain strong communication channels and processes to ensure seamless collaboration with the US-based IT team, despite time zone differences. Continuously monitor and optimize the performance, capacity, and availability of infrastructure components, ensuring that systems meet or exceed service level agreements (SLAs). Identify opportunities for automation and implement solutions to streamline system administration tasks, reduce manual effort, and improve overall efficiency. Communicate complex technical concepts and solutions effectively to both technical and non-technical stakeholders, ensuring clear understanding and alignment across the organization. Ensure that all system administration activities adhere to IT governance frameworks, industry standards, and relevant compliance requirements, such as HIPAA. Proactively identify areas for improvement in the organization's infrastructure and propose solutions to enhance performance, security, and scalability. KNOWLEDGE, SKILLS AND ABILITIES: Required Skills/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. 5+ years of experience in system administration, with a focus on Windows Server environments. MCSE or equivalent certification. Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure and AWS. Proficiency in hybrid Active Directory environments. Proficiency in scripting languages (e.g., PowerShell, Bash) Excellent verbal, written, and interpersonal skills with a proven ability to communicate at various levels within the organization and with external parties. Ability and confidence to take calculated risks in uncertain or ambiguous situations. Excellent organizational skills and demonstrated ability to manage multiple competing priorities and assignments. Passion for delivering business value and willingness to perform other assigned tasks. Ability to deliver regular quick updates, system solutions, and communicate issues to management Preferred Skills/Experience: AZ-104T00-A: Microsoft Azure Administrator Certification Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03 Experience successfully working with remote or distributed teams, particularly in a global context. Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk. Experience in the legal services or healthcare industry is a plus.

Job Title: Senior IT Security Auditor Location: Mumbai, Maharashtra Experience: Minimum 3+ years Department: Cybersecurity & IT Risk Employment Type: Full-time Job Summary: We are seeking a highly motivated Senior IT Security Auditor with proven expertise in ISO 27001, NIST (CSF/SP 800-53), and TISAX frameworks. The ideal candidate will lead and execute IT security audits, manage compliance assessments, and contribute to certification initiatives across enterprise systems, especially in regulated and automotive environments. Key Responsibilities: Lead internal and external audits in line with: ISO 27001:2022 NIST CSF / SP 800-53 TISAX Assessment Controls Conduct gap assessments, identify risks, and support remediation planning for enterprise IT infrastructure. Collaborate with technical and business stakeholders for evidence gathering, audit trail validation, and closure of non-conformities. Support TISAX readiness programs and third-party assessments, particularly for clients in the automotive industry. Maintain and enhance the Information Security Management System (ISMS) . Generate clear and actionable audit reports, dashboards, and executive summaries for internal teams and external clients. Keep abreast of evolving security standards, industry regulations, and compliance trends. Qualifications & Skills: Minimum 4 years of hands-on experience in IT security audits focusing on ISO 27001, NIST frameworks, and TISAX. In-depth knowledge of IT risk management, control frameworks, and audit practices. Proficiency with GRC platforms (e.g., RSA Archer, ServiceNow GRC, MetricStream). Strong analytical skills with attention to detail and a structured approach to audit execution. Exceptional communication and reporting skills, with the ability to interact confidently with all levels of stakeholders. Preferred Certifications: ISO 27001 Lead Auditor (LA) CISA (Certified Information Systems Auditor) TISAX Practitioner CRISC / CISSP (optional but advantageous)

Innovate is the brand face of INCORES Strategic Services LLP — short for Innovate Consultancy Resources . Ours is a multi-domain talent solutions partner offering HR, Technology, Staffing and Digital Marketing Services. We collaborate with leading consulting and implementation partners to deliver top-quality talent to major enterprises and organizations across India. We're a multidisciplinary consultancy delivering creative, digital, and strategic solutions to help businesses innovate, grow, and lead. We are actively assisting one of our esteemed clients in identifying a highly skilled and motivated Software Engineer who has the ability to act as a mentor & provide solutions to the Dev team as well as perform hands on development (including advanced scripting) . The aspirant must have experience in developing ServiceNow Customer Service Management (CSM) skills, and has experience as a developer outside of ServiceNow . Jos Description Minimum 5 years of hands-on ServiceNow development experience Advanced scripting skills in JavaScript and GlideScript Experience mentoring junior developers and conducting code reviews Strong problem-solving and solution design capabilities Proven ability to lead technical discussions and provide architectural guidance Familiarity with ServiceNow’s Integration Hub and Flow Designer Experience supporting Customer Service organizations. Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and customizes the CSM knowledge base(s) Creates access control rules Knowledge of ServiceNow applications and interrelationships Experience with implementing ServiceNow processes and functions Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3). Integration experience with CRM and ERP systems Web Services integration experience Certified System Administrator [CSA] and ServiceNow Certified Implementation Specialist in CSM. Other must have skills: Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent interpersonal skills to work with the project team members collaboratively Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) ITIL V3/V4 foundation certification ServiceNow Certified Application developer [CAD] certification, ServiceNow Customer Service Management (CSM)

Job description: Job Description Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ͏ Objectives of this role: - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. ͏ Â Roles and Responsibilities: - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. ͏ Required skills and qualifications: - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. ͏ Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Oracle Fusion Finance TechnoFunctional . Experience: >10 YEARS . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in ServiceNow, you'll have the opportunity to collaborate on these projects. How To Get Started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you'll help shape the future of AI while ensuring technology benefits everyone. Requirements You have a Master's degree or Bachelor's Degree in Business Administration You have at least 3 years of professional experience working with ServiceNow Your level of English is advanced (C1) or above You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge Benefits Why this freelance opportunity might be a great fit for you? Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise

Job Title: ServiceNow Administrator Location – Remote Position Overview We are seeking a skilled ServiceNow Administrator to join our IT team. The successful candidate will be responsible for managing, configuring, and maintaining the ServiceNow platform to support business processes and deliver operational efficiency. This role requires technical expertise, a strong understanding of ServiceNow functionality, and the ability to collaborate with stakeholders to ensure the platform meets organizational needs. Key Responsibilities Administer and maintain the ServiceNow platform, including user management, access controls, and system configurations. Configure and customize ServiceNow modules such as ITSM, ITOM, Service Catalog, and Asset Management to align with business requirements. Perform platform upgrades, patch management, and cloning activities, ensuring minimal disruption and compatibility with existing configurations. Monitor system performance, troubleshoot issues, and implement optimizations to ensure platform stability and reliability. Manage ServiceNow integrations with external systems using REST, SOAP, or MID Server, ensuring seamless data flow. Collaborate with Business Analysts, developers, and stakeholders to support requirements gathering and solution implementation. Develop and maintain platform documentation, including configuration details, standard operating procedures, and user guides. Implement and enforce ServiceNow best practices, security policies, and governance standards. Support end-user training and provide technical assistance to resolve platform-related issues. Stay updated on ServiceNow releases, features, and certifications to recommend enhancements and maintain platform currency. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 2+ years of experience as a ServiceNow Administrator or in a similar role. Strong knowledge of ServiceNow platform administration, including ITSM, ITOM, or HR modules. Experience with ServiceNow configuration, including workflows, business rules, and UI policies. Familiarity with ITIL processes and Agile methodologies. Proficiency in ServiceNow integrations (e.g., REST, SOAP, or MID Server). Excellent problem-solving skills and attention to detail. ServiceNow Certified System Administrator certification required; additional certifications (e.g., Certified Implementation Specialist) are a plus. Strong communication skills to interact with technical and non-technical stakeholders. Preferred Skills Experience with ServiceNow scripting (JavaScript, Glide API) for minor customizations. Knowledge of ServiceNow Performance Analytics or Flow Designer. Familiarity with database management and SQL for data queries in ServiceNow. Ability to manage multiple priorities in a fast-paced environment.

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in ServiceNow, you'll have the opportunity to collaborate on these projects. How To Get Started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you'll help shape the future of AI while ensuring technology benefits everyone. Requirements You have a Master's degree or Bachelor's Degree in Business Administration You have at least 3 years of professional experience working with ServiceNow Your level of English is advanced (C1) or above You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge Benefits Why this freelance opportunity might be a great fit for you? Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise

BCM Developer Looking for a BCM Developer with more than 5 years of experience to work on an advanced platform leveraging various modules, complex integrations, and AI. - Experience in Business Impact Analysis, Business Continuity Management, Crisis Event Management, Exercises - Good hands-on experience in Business Impact Analysis/Planning/Exercise, BIA templates, BIA lifecycles, Loss scenarios - Configuration Knowledge of various workspaces : Impact Analysis, Plan, Crisis Events, Exercise - Good knowledge of Flow Designer, Spokes, Actions - Good knowledge of integrations - Good knowledge of broader IRM applications and dependencies - Should be comfortable with complex scripting following best practices to produce scalable and maintainable codes - Should have experience working with ServiceNow Agile (Stories, Scrum Tasks) and maintain technical documentation. - Possess strong communication skill to ingest requirements and discuss technical solutions

Summary Of Role Equifax Workforce Solutions is seeking a highly skilled and experienced Subject Matter Expert (SME) specializing in Human Capital Management (HCM) systems and their integration capabilities. This pivotal role will support our development teams in designing, building, and optimizing integrations with a diverse range of HCM platforms. The ideal candidate will possess deep functional and technical knowledge of various HCM systems, understand their integration options (APIs, file-based, etc.), and be adept at guiding solution design. This individual will act as a key resource for setting up HCM environments for development and testing, troubleshooting integration issues, and ensuring our solutions align with HCM best practices. Experience or familiarity with Agile product development methodologies is essential for success in this role. Key Responsibilities: HCM System Expertise & Consultation: Act as the primary internal expert on the functional and technical aspects of various leading HCM systems (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud, UKG, etc.). Provide guidance to development teams on HCM system setup, configuration, navigation, and administrative functionalities relevant to integration. Advise on optimal integration strategies (e.g., API utilization, web services, etc) based on specific HCM platform capabilities and project requirements. Research and stay current with new HCM features, API versions, integration technologies, and industry best practices. Be vigilant for changes in partner HCMs that will impact existing integrations and advise on what changes are coming Integration Design & Solutioning: Collaborate with product managers, architects, and developers to design robust, scalable, and maintainable integration solutions between Equifax products and third-party HCM systems. Assist in defining data mapping, transformation rules, and error handling mechanisms for integrations. Analyze and interpret HCM data models, security protocols, and API documentation to inform integration design. Help identify potential integration challenges and propose effective solutions. Development Team Support & Enablement: Assist development and QA teams in setting up and configuring HCM sandbox/test environments for integration development and testing. Provide hands-on support for understanding HCM system behavior, data structures, and process flows. Help troubleshoot and resolve issues encountered during the development and testing of HCM integrations. Develop and maintain internal documentation, knowledge bases, and training materials related to HCM systems and integration patterns. Agile Product Development Collaboration: Participate actively in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives, backlog grooming) representing HCM system expertise. Collaborate with Product Owners to refine user stories and acceptance criteria related to HCM integrations. Provide estimates for tasks related to HCM system setup, research, and integration solutioning. Vendor & Platform Liaison (as needed): Occasionally interact with HCM vendor support or partnership teams to clarify technical details or resolve complex integration issues. Evaluate new HCM platforms or integration technologies for potential business opportunities. Write and modify documentation to guide users on configuration of an integration within a specific HCM platform What Experience You Need Bachelor's degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field, or equivalent practical experience. Minimum 5-7 years of hands-on experience working directly with multiple major HCM platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud, UKG, etc.) in a technical, functional, or integration-focused role. In-depth understanding of HCM modules such as Core HR, Payroll, Benefits, Talent Management, Time & Attendance, and Recruiting. Proven experience with HCM integration technologies and protocols, including REST/SOAP APIs, Web Services, SFTP, and various data formats (JSON, XML, CSV). Strong understanding of data security and privacy considerations relevant to HCM data. Excellent analytical and problem-solving skills with the ability to troubleshoot complex integration issues. Strong communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Demonstrable experience or strong familiarity with Agile development methodologies and practices. Ability to work independently and manage multiple priorities in a fast-paced environment. What Could Set You Apart Specific certifications in one or more major HCM platforms. Experience building or supporting integrations for a SaaS product company. Familiarity with integration platforms as a service (iPaaS) solutions (e.g., MuleSoft, Boomi, Workato). Knowledge of authentication and authorization mechanisms commonly used in HCM integrations (e.g., OAuth 2.0, SAML). Experience with data mapping and transformation tools or languages. Understanding of single sign on solutions. Experience working directly with partners and clients with respect to HCM integrations Previous experience working within the Equifax Workforce Solutions ecosystem or with its products. Knowledge of the following HCMs is preferred: Workday Oracle SAP Success Factors 2.0 PageUp UKG Pro ServiceNow BambooHR Jobvite ICIMS