Project Description: This is a high-visibility opportunity for experienced Functional Business Analysts to work on transformation programs in the Corporate & Institutional Banking (C&IB) domain. The project is centered around enhancing client onboarding processes, strengthening credit and risk evaluation systems, and improving compliance with regulatory requirements, including AML and KYC. The initiative operates in a dynamic Agile environment and involves cross-functional collaboration between business, risk, operations, and technology teams. Responsibilities: • Work closely with business stakeholders to understand, document, and prioritize requirements. • Conduct detailed analysis of current-state processes for client onboarding, credit scoring, lending workflows, and compliance. • Define and document user stories, functional specifications, process flows, and data mappings. • Support the product owner with backlog refinement, sprint planning, and prioritization. • Facilitate workshops and walkthroughs with subject matter experts. • Ensure alignment between business requirements and technical deliverables. • Assist with UAT planning, test case development, and defect triaging. • Maintain strong communication with project managers, developers, testers, and stakeholders throughout the SDLC. Mandatory Skills: • 5+ years of experience as a Functional Business Analyst in the banking or financial services domain. • Proven domain expertise in the following: o C&IB Client Onboarding o Credit and Risk Scoring o Lending Processes o AML (Anti-Money Laundering) o KYC • Strong verbal and written communication skills in English. • Ability to create structured and well-documented artefacts (resumes will be reviewed for documentation quality). • Experience working in Agile delivery models (Scrum, SAFe). • Familiarity with tools like JIRA, Confluence, and MS Office Suite. Nice-to-Have Skills: - Exposure to regulatory change or transformation programs. - Knowledge of GRC platforms or tools (e.g., Archer, ServiceNow GRC). - Prior experience in data analysis or data mapping activities. - Familiarity with integration patterns between front-office and back-office systems. - Awareness of global banking regulations and compliance frameworks. Languages: English: C2 Proficient Show more Show less

Job Title Senior Consultant- Supply Chain Skill Profile Signavio About the Role As a Senior Consultant with expertise in Signavio and an understanding of Supply Chain Management(SCM), you will support clients in their business transformation efforts by leveraging process optimization capabilities. You will work with cross-functional teams to analyze, model and improve Supply chain processes using Signavio’s platform. You’re expected to have a balance of technical know-how, business acumen, and excellent client facing skills. Responsibilities Lead the implementation of Signavio Process Manager for clients in various industries, with a focus on Supply Chain Management Work with clients to understand and analyse their existing processes, and then to develop, and deliver creative solutions with excellence as an individual and in team Assure strong client relationship, project quality, commercial success, and knowledge capture to help client solve their most complex business and technology challenges in the supply chain domain Help our clients respond to and adopt market, regulatory, process, and culture changes triggered by emerging digital technologies Develop specialized knowledge of a particular field or skill by purposeful learning Train juniors and client on best practices in process design and optimization with SCM scope Support consulting partners/horizontal consulting leads in research and development of thought strategic initiatives, service lines, and service offerings & RFP response that meet/align with market needs and trends Basic Qualifications MBA from a top tier Business School Relevant work experience of minimum 8 years Proficiency in using Signavio Process Manager to create, analyze, and optimize business processes Basic understanding of Supply Chain Management concepts, including Demand Planning, logistics, procurement and inventory management Familiarity with ERP systems, such as SAP, Oracle or ServiceNow and their integration with Signavio Excellent analytical skills, with ability to interpret complex data and translate it into actionable business insights Experience in dealing / managing international clients Ability to work independently as well as collaboratively in teams Fluency in English with strong social, communication, and presentation skills in client-facing situations. Preferred Capabilities In depth experience with advanced features of Signavio Process Manager and its extending functionalities through API integrations Industry specific SCM knowledge in Life Sciences, Manufacturing & Logistics, Retail & Consumer Goods Prior experience at a Tier-1 management consulting firm, or leading supply chain solution provider Leadership Development and Succession Effectiveness Belcan leader and associate retention Increasing new hire satisfaction scores Number of alumni engaged and participating in the program. Inclusion metrics of alumni applicants in India

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products. The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritising technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships. Key Accountabilities and Responsibilities{​{:} }Deliver Flexera solutions, integrating with surrounding technologies to meet customers' business outcomes. Ensure timely achievement of customer success through best practice onboarding and adoption strategies. Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs. Support delivery team management in setting customer expectations and maintaining ongoing communication. Act as a subject matter expert, supporting internal and external stakeholders as needed. Assist in technical knowledge transfers and share best practice advice. Support delivery of specialist value training and contribute to content development processes. Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers. Required Experience, Qualifications, and Professional Skills{​{: }}Product Skills{​{ :}}Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product se ts.Flexera FNMS Upgra desFlexera One ITVSnow SLM Upgra desSnow At las CCO SAPEngineer ingSnow4Engineer ingProductivity Optimi zerApp Bro kerRisk Moni torDigital & Tech Skills{​ {:}}Base knowledge of the following{ ​{:}}Computer/Hardware Netwo rkingData Science & Anal yticsDelivering Cloud Computing Ser vicesUsing Customer Relationship Management Software (e.g., SFDC, Gains ight)Using Collaboration and productivity sof twareAPI programming (e.g., Powershell or equivalent) Gra ph QLKnowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC)Domain expertise in Core SAM Technol ogiesDomain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost)Data {expand on Data capabilities} Relationship D B etcSecurity – working knowledge of applying SSL Certific ates,Networking – working knowledge of “conc epts”Business Skills {​{:}}Resource Management and Oper ationsCoordination and Time Mana gementProject Mana gementIndustry Kno wledgeSupporting Sales Communication and Marketing of Products and Se rvicesCustomer Expe rienceInnovation & Creativit y{​{:}}Building capability & experience f or{​{:}}Problem SolvingAnalytical ThinkingCreative ThinkingCritical ThinkingSystems Thinking (Process Impr ovement)Langua ges{​{:}}Business English (as a minimum, other languages as determined by the loca l market)Working with Pe ople{​{:}}Active listening, communication, and informatio n exchangeService O rientationFollowing instructions and proceduresAssisting and supporting co-workersSocial Influe nceEmpathyPersuasion and N egotiationLiaising and NetworkingBuil ding TrustQualifications/Certifica tions{​{:}}Relevant demonstrable work experienceRelevant University degree or equivalent for th e role[PP2]Relevant Scripting Language (e.g., Powershell ) – DesiredITIL/FinOps/CSAM qualificatio n – DesiredExpe rience{​{:}}Appropriate customer experience in a te chnical roleBehavioural & Attitudina l Focus{​{:}}Analytical{​{:}} Comfortable working with complex data sets and delivering outcomes through structu red thinking. Attention to Detail{​{:}} Ensures high standards of quality and accuracy in a ll activities. Customer/Relationship Management{​{:}} Focuses on stakeholder perspectives, manages expectations, and supports cu stomer success. Influencing{​{:}} Bridges teams, customers, and partners to achieve outs tanding results. Organization & Process{​{:}} Manages multiple tasks effectively, ensuring balance d prioritization. Business Acumen{​{:}} Understands Flexear's vision and mission, actively seeking ways to align activities with broade r commercial aims. Focus Switching{​{:}} Manages multiple tasks within areas of specialty with out overcommitting. Problem Solving{​{:}} Uses abstract and critical thinking to tackle complex issues and adapt to trouble shooting challenges. Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailin g careers@flexera.com. Show more Show less

Role Description Role Proficiency: Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities Outcomes Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Code Outputs Expected: Code as per design Follow coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure Define and govern configuration management plan Ensure compliance from the team Test Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project Manage delivery of modules and/or manage user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort estimation for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface With Customer Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications Take relevant domain/technology certification Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware’s. Strong analytical and problem-solving abilities Knowledge Examples Appropriate software programs / modules Functional and technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved Additional Comments Require a Sr. .NET developer with good communication skills and having Experience in the range of 5 to 9 yrs. Preferred Technical Qualifications for .NET Developer: ------------------------------------------------------- Experience in designing, developing, implementing, and maintaining applications using .NET, C#, and .NET Core: Designing, building, and deploying Angular applications. Proficient in SQL and Oracle databases, with demonstrated experience in writing and optimizing complex queries to enhance database performance. Experienced in building and maintaining RESTful APIs, developing and integrating Web APIs with front-end systems, and utilizing Swagger for API documentation. Extensive experience in creating and managing CI/CD pipelines using Bitbucket, Harness, and other automation tools to streamline and automate deployments. Tracking and resolving bugs, issues, and new features. Familiar with JSON and integrating web services. Integration of Web Services with external systems and ensuring seamless communication. Preferred Soft Skills: ----------------------- Strong verbal and written communication skills. Ability to present complex technical concepts to non-technical stakeholders. Coachable and adaptable, with a willingness to learn new technologies and practices. Self-motivated and proactive in troubleshooting and resolving issues. Ability to work independently and collaboratively in a fast-paced environment. Strong problem-solving skills, with a focus on efficient and scalable solutions. Nice-to-Have: ---------------- Experience with WPF for desktop application development. Knowledge of performance tuning for large-scale applications. Managing tasks and project progress through Jira and ServiceNow. Familiarity with Microservices Architecture. Knowledge of OAuth, JWT, and other security protocols for API authentication. Familiarity with cloud platforms like Azure or AWS for application deployment. Experience with Unit Testing and Test-Driven Development (TDD). Knowledge of Clean Architecture principles for maintainable codebases. Mandatory skills: ----------------- .Net Framework, ASP .NET, C# .Net, MVC Framework, WPF, Web API, Web Services, .Net core, Worker service, Multithreading, Design patterns , XUnit. Knowledge on WCF, Windows service, Web Service UI Framework: Angular, Blazor, DevOps: Jenkings, Harness (Good to have), Knowledge of DevOps process. Database, SQL, Stored Procedure. Good to have - Angular, Blazor, AWS Cloud skills. Source Control: SVN/ GIT/Bit Bucket. Knowledge of Jira and Confluence. The candidate should possess: 1. Have strong understanding of Object Oriented Programming. 2. Good understanding of Design Pattern, Design Principle 3. Should have good understanding and experience of multi-threading 4. Solid development experience in .Net Framework, ASP .NET, C# .Net, MVC Framework, WPF, Web API, Web Services, .Net core, Worker service, Multithreading, Design patterns , XUnit. 3. Optional: Knowledge of AWS : SQS ,SNS , Lambda. 4. Nice to have : SQL Kata, Harness, Jenkins , Code Build 5. Strong troubleshooting, programming, analytical and Logical skills is a must. 6. Strong understanding: of SQL, Stored Procedure, Joins, Complex queries and troubleshooting 7. Good experience of using source control systems.: GIT, Bitbucket, etc. 8. Understandiong of MicroService based architecture is an added advantage. 9. A natural communicator who can explain technical concepts in clear, plain English (both written and verbal) 10. Should be able to explain the technical architecture of his project, data flow with reasoning: as to how it was designed, what approach were used and why Tech Stack Preference: - 11. Should do Code Review and follow Best Coding Practices. 12. Willing to work for US clients in overlap timings 3 hrs. 13. Attention to detail in work and ability to identify ambiguities in specifications. 14. Able to effectively communicate ideas and concepts within the team, across teams, and throughout the organization, even with non-technical audiences, in both written and verbal forms. 15. Eagerness to work in a cross functional team to help build end-to-end features. 16. Significant backend experience designing, building and maintaining enterprise web applications and APIs. Skills Net Core,Web Api,Design Patterns,Web Services Show more Show less

We are looking for a skilled ServiceNow Senior Developer with a minimum of 5 years of hands-on experience in designing, building, and customizing ServiceNow applications and workflows. The candidate will actively support the delivery of PH0-5-related workflows and contribute to enhancing the ServiceNow platform across modules. Key Responsibilities •Develop and implement PH0-5 Workflows using Flow Designer, including: o Building dynamic and configurable project task flows o Supporting Acceptance and Phase-based workflows o Performing PTS Data updates using data sources and transform maps • Implement and manage Access Control Lists (ACLs) for secure role-based access at field and table levels. • Assist in customizing and extending the Project Portfolio Management (PPM) module to meet business requirements. • Develop additional form layouts, list views, and process automation scripts. • Build and maintain custom workflows for: o Change and Escalation Management o Document Workflow Management o Automated email notifications, access configurations, and report generation • Support bulk data uploads and template management features. • Collaborate with architects, testers, and end-users to deliver high-quality features and fixes. • Troubleshoot and debug issues across workflows and configurations. Core Competencies Required • 5+ years of hands-on experience as a ServiceNow developer • Solid experience with Flow Designer, PPM customizations, and Transform Maps • Familiarity with ACLs, UI Policies, Business Rules, and Client Scripts • Proficiency in JavaScript and ServiceNow scripting methods • Good understanding of ITSM and workflow design principles • ServiceNow Certified System Administrator (required) • Strong communication, teamwork, and problem-solving skills Show more Show less

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate workshops and meetings to elicit requirements and define service management processes (Incident, Problem, Change, Request, CMDB, etc.). Support the design and configuration of ITSM tools such as ServiceNow, BMC Remedy, or Cherwell. Drive continuous improvement initiatives and identify automation opportunities within ITSM processes. Develop process flow diagrams, user stories, and other documentation to support development and testing. Act as a liaison between business users and technical teams throughout the project lifecycle. Ensure ITSM processes align with ITIL standards and business goals. Support UAT and training activities; assist in change management planning. Track and report on project milestones, risks, and performance metrics related to ITSM implementation. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a Business Analyst with a focus on ITSM. Strong understanding of ITIL frameworks and ITSM tools (ServiceNow, BMC Remedy, etc.). Experience with requirements gathering, process documentation, and workflow modeling. Familiarity with technical environments, integrations, and data mapping. Excellent communication and stakeholder management skills. Proficiency in tools like JIRA, Confluence, Visio, or similar. ITIL v3 or v4 certification is highly desirable.

Summary Position Summary IT Asset Management (Analyst) The focus of IT asset management is 3C ‐ Controls, Compliance and Customer service. If you are detail oriented, enjoy challenges in finding ways to simplify processes to bring efficiency without compromising on 3Cs, are ready to learn and apply your understanding to be better, thrive in operations and enjoy collaborating across functions to get the job done, you are the candidate we are looking for to be part of US India IT Asset Management team. Work you’ll do! As Analyst in IT Asset management your responsibilities include: Hands on experience of Asset Management tools and techniques, inventory, asset accountability & asset security Conducting physical counts of Inventory; reconciling with data storage system Timely data entry into tracking systems in coordination with all stakeholders At all times maintain adherence to IT security and asset management policies and procedures To be well versed with ServiceNow ticketing tool Basic knowledge inIT Asset procurement IT Asset tracking and disposal Managing stock to efficient utilization Timely data entry into tracking systems in coordination with all stakeholders Escalate in case of management inputs/intervention required Controls inventory levels by conducting physical counts; reconciling with data storage system The team The IT Asset Management team is part of internal Information Technology team in Deloitte. This team is responsible for provisioning of all the hardware and software requirements for Deloitte professionals which enables them to be productive and deliver their responsibilities. This team is spread across all seven office locations of US India, namely, Hyderabad, Mumbai, Bengaluru, Gurgaon, Pune, Kolkata and Chennai. This team is responsible of establishment, implementation, review and management of Asset tracking controls. Qualifications Required: BE/BTech IT or Mechanical or other engineering streams or MBA with Finance or Operations Management from Tier 2 or Tier 3 institutions; ITIL Foundation Certified 0-3 years' experience in areas of IT asset lifecycle management Additional Diploma in asset/inventory/supply chain managements Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300915 Show more Show less

Hello, Greetings from ZettaMine!! 📌 Job Title: Storage Administrator – L1 / L2 / L3 Location: Hyderabad / Navi Mumbai Employment Type: Full-Time – Direct Payroll Joining: Immediate Joiners Preferred 🔹 L1 Storage Administrator – JD Experience: 0–2 Years Role Type: Entry-Level / Monitoring & Basic Support Key Responsibilities: Monitor SAN/NAS environments and raise alerts as needed. Perform basic troubleshooting and escalate unresolved issues to L2/L3 teams. Assist with daily health checks of storage devices and backup systems. Log incidents and service requests in ticketing systems (e.g., ServiceNow). Provide support in executing standard operational procedures. Skills: Basic understanding of storage systems (NetApp, Dell EMC, HPE). Familiarity with ITSM tools and ticketing workflows. Good communication and willingness to learn. Flexible with 24/7 rotational shifts. 🔹 L2 Storage Administrator – JD Experience: 2–5 Years Role Type: Mid-Level / Hands-on Operations & Troubleshooting Key Responsibilities: Perform storage provisioning, zoning, masking, and replication tasks. Manage backup and restore operations using tools like Veritas, Commvault, or NetBackup. Conduct performance tuning and space management. Troubleshoot moderately complex storage-related issues. Work with L1 team to guide and resolve tickets, and escalate to L3 when needed. Create and maintain storage documentation. Skills: Hands-on experience with SAN/NAS storage (NetApp, EMC, IBM, HPE). Good understanding of Fibre Channel, iSCSI, RAID, LUN management. Experience with backup software and snapshot technologies. Basic scripting (PowerShell, Shell, etc.) is a plus. Strong understanding of ITIL practices. 🔹 L3 Storage Administrator – JD Experience: 5+ Years Role Type: Expert / Design, Escalation & Strategy Key Responsibilities: Design and implement enterprise-grade storage solutions. Perform root cause analysis on complex incidents and provide permanent fixes. Lead capacity planning and performance optimization efforts. Work with cross-functional teams to support business continuity (DR/BCP). Oversee firmware updates, storage migrations, and automation initiatives. Mentor L1/L2 teams and develop knowledge base articles. Skills: Deep expertise in multiple storage platforms (e.g., Dell EMC VMAX/Unity, NetApp ONTAP, IBM, Hitachi). Experience in automation (Python, PowerShell) and orchestration tools. Knowledge of storage integration with virtualization platforms (VMware, Hyper-V). Strong project management and documentation skills. Excellent troubleshooting and client interaction skills Interested candidates can reach on md.afreen@zettamine.com Thanks & Regards Afreen Show more Show less

Project Description: As a Senior Workday Recruiting Analyst, you'll be a key player in configuring and optimizing the Workday recruiting module. Your primary focus will be providing essential support to stakeholders across the Workday platform, addressing various modules beyond just recruiting. Responsibilities: • Resolve ServiceNow (SNOW) tickets related to recruiting issues, system enhancements, and process improvements, ensuring proper documentation, prioritization, and timely resolution. • Manage employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, handling errors, and providing post-load validation and support. • Act as a Subject Matter Expert (SME) for Workday recruiting, providing training to Talent Acquisition (TA) team members, managers, and other stakeholders on effective use of the recruiting module. • Lead and implement testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. • Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. • Mentor and guide junior colleagues in configuration and testing processes. Mandatory Skills: • Bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent work experience. • Minimum of 5 to 7 years of Workday experience, with expertise in Workday Recruiting. • Proficiency in other Workday modules such as HCM, Compensation, Benefits, Talent, and Absence. • Workday Certified in Recruitment. • Strong problem-solving skills and the ability to troubleshoot Workday technical issues independently. • Excellent verbal and written communication, with demonstrated escalation and conflict resolution skills. • Ability to work independently under general direction. Nice-to-Have Skills: • Experience with ServiceNow (SNOW) ticket resolution. • Familiarity with Enterprise Interface Builder (EIB) for mass data loads. • Experience in mentoring junior colleagues. Languages: English: B2 Upper Intermediate Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About Digital Technology : We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. Summary : The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Sr. Business Systems Analyst at ServiceNow you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience. While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset. What You Get To Do In This Role Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality) Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management Help personalize and humanize the customer experience while at the same time accomplishing future business scalability Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey. Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery. Foster effective communication and collaboration among team members. Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape Customer Feedback and Iteration: Gather and analyze stakeholder feedback to identify opportunities for product improvement. Iterate on product features and enhancements to address stakeholders needs and pain points. Participate in User Acceptance testing and recommend improvements. Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences 2+ years of Ariba Admin experience Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences Assesses complex issues from multiple angles in order to get the complete picture, evaluates the potential consequences and implications of different options, identifies the underlying issues and root causes of problems, and incorporates new information and concepts when solving problems. Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions; ability to tackle problems proactively and autonomously Experience business process optimization and scalability with CX platforms / solutions Ability to tell our digital transformation story to our top customers world-wide Ability to determine the best investments for the future Experience analyzing business situations and working within a group environment to provide efficient software solutions Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions. Experience completing multiple, complex technical projects Enjoyment working in a collaborative environment FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Responsibilities (Functional) You will provide functional design and configuration solutions to support Experian's global business processes You will support the effort to build and update Experian's global business processes You will deliver changes in the following Oracle modules –Accounts ReceivablesAdvance CollectionsReceivablesService ContractsAdvanced PricingInventoryAccounts Payable (AP)General Ledger (GL) Prepare configuration guides (BR100), requirements (RD50), functional design (MD50), conversions (CV40), test scripts and training manuals Conduct impact analysis of a change e.g. patches, scripts, data fixes and change requests Identify and suggest technical and functional process improvements Generation of test plans for patches/break fixes/change requests to ensure their comprehensiveness and relevance. Responsibilities (Technical) Deliver technical RICEW components that follows Experian custom build standards, deliver to user expectations and perform within expected benchmark levels and Experian global processes Prepare technical design (MD70), Conversion (CV60), deployment (MD120) documents, and unit test scripts Responsible for deployment and release of technical changes, in all environments (DEV to PRODUCTION) Communicate well with peers within, and across tracks, to develop a full understanding of what is being build, and in sharing common RICEW objects Support PRODUCTION issues, in aiding R&D, and sharing of knowledge to improve our service levels Perform code review for CRs delivered by technical team members Responsibilities (Process) Operate in a global DevOps environment, working to deliver Change Requests (CR) and resolution of PRODUCTION incidents concurrently Follow either traditional waterfall methodology, or agile methodologies (i.e. scrum, Kanban) to deliver CR/ Projects depending on business requirements Provide Peer approval for UAT and PRODUCTION deployment for CRs delivered by the delivery team Follow global processes for incident triage and resolution (i.e. follow-the-sun model) Provide positive input to regular team meetings, to enhance both the quality of the application, and improve knowledge and expertise within the team Required Knowledge Degree preferably in Computer Science/ Software Engineering or MIS Oracle Applications R12 development experience Experience with Financials –General Ledger, Assets, Cash Management, AGIS and CEA modules Hands-on experience in Oracle Application Framework – OAF (i.e. Ability to create, extend, deploy OA framework pages, and ability to personalize Core and OAF pages) Oracle Forms, Reports and BI Publisher tool experience Configure WebADI Oracle Workflow design and development experience Oracle Approvals Management (AME) Oracle Alerts Well-versed in Oracle AOL functionalities Unix Shell scripting experience Experience using version control and code promotion tools (BitBucket, Jenkins) Experience of using incident and change tracking software (ServiceNow) At least 10 years of IT development experience on large Oracle ERP implementations or Support environments Qualifications Qualifications Computer Science/Software Engineering Degree Oracle Applications R12 devlopment experience Experience with Financials –General Ledger, Assets, Cash Management, AGIS and CEA modules Oracle Forms, Reports and BI Publisher tool experience Hands-on experience in Oracle Application Framework – OAF (i.e. Ability to create, extend, deploy OA framework pages, and ability to personalize Core and OAF pages) Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits Experian care for employee's work life balance, health, safety and wellbeing. To support this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. This is a hybrid remote/in-office role and reporting to your manager. This is individual contributor (Non-Managerial) role Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Show more Show less

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritising technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships. Key Accountabilities and Responsibilities: Deliver Flexera solutions, integrating with surrounding technologies to meet customers' business outcomes. Ensure timely achievement of customer success through best practice onboarding and adoption strategies. Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs. Support delivery team management in setting customer expectations and maintaining ongoing communication. Act as a subject matter expert, supporting internal and external stakeholders as needed. Assist in technical knowledge transfers and share best practice advice. Support delivery of specialist value training and contribute to content development processes. Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers. Required Experience, Qualifications, and Professional Skills: Product Skills: Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets. Flexera FNMS Upgrades Flexera One ITV Snow SLM Upgrades Snow Atlas CCO SAP Engineering Snow4Engineering Productivity Optimizer App Broker Risk Monitor Digital & Tech Skills: Base knowledge of the following: Computer/Hardware Networking Data Science & Analytics Delivering Cloud Computing Services Using Customer Relationship Management Software (e.g., SFDC, Gainsight) Using Collaboration and productivity software API programming (e.g., Powershell or equivalent) Graph QL Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC) Domain expertise in Core SAM Technologies Domain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost) Data {expand on Data capabilities} Relationship DB etc Security – working knowledge of applying SSL Certificates, Networking – working knowledge of “concepts” Business Skills: Resource Management and Operations Coordination and Time Management Project Management Industry Knowledge Supporting Sales Communication and Marketing of Products and Services Customer Experience Innovation & Creativity: Building capability & experience for: Problem Solving Analytical Thinking Creative Thinking Critical Thinking Systems Thinking (Process Improvement) Languages: Business English (as a minimum, other languages as determined by the local market) Working with People: Active listening, communication, and information exchange Service Orientation Following instructions and procedures Assisting and supporting co-workers Social Influence Empathy Persuasion and Negotiation Liaising and Networking Building Trust Qualifications/Certifications: Relevant demonstrable work experience Relevant University degree or equivalent for the role[PP2] Relevant Scripting Language (e.g., Powershell) – Desired ITIL/FinOps/CSAM qualification – Desired Experience: Appropriate customer experience in a technical role Behavioural & Attitudinal Focus: Analytical: Comfortable working with complex data sets and delivering outcomes through structured thinking. Attention to Detail: Ensures high standards of quality and accuracy in all activities. Customer/Relationship Management: Focuses on stakeholder perspectives, manages expectations, and supports customer success. Influencing: Bridges teams, customers, and partners to achieve outstanding results. Organization & Process: Manages multiple tasks effectively, ensuring balanced prioritization. Business Acumen: Understands Flexear's vision and mission, actively seeking ways to align activities with broader commercial aims. Focus Switching: Manages multiple tasks within areas of specialty without overcommitting. Problem Solving: Uses abstract and critical thinking to tackle complex issues and adapt to troubleshooting challenges. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com. Show more Show less

Job Description Are you a fast learner who's fascinated by technology? Would you enjoy working on high use and highly critical global platform infrastructures? Join our global function team! Our team is responsible for administration and enhancement of systems that run services on virtual/physical infrastructures. As leading team, we work to increase productivity and security while decreasing cost, downtime, and repetitive tasks. We increase productivity of all employees while minimising downtime. Partner with the best Akamai's Infrastructure Services team is looking for exchange Systems Administrator. Who is responsible for operational support of MS Exchange Email and Windows Server Infrastructure. And delivering IT Support Services effectively and efficiently . As a Systems Administrator Senior Windows, you will be responsible for: Handling incident, problem, and change management through ServiceNow, including performing root cause analysis Managing Windows servers, monitoring alerts, and automating tasks using PowerShell/WMI Ensuring service level and operational level agreement adherence and maintaining audit compliance (SOX, PCI, SOC2, IRAP, ISO) Collaborating with engineering teams for implementing projects and transitioning services Demonstrating good troubleshooting and automation skills Working flexibly in 24/5 rotational shifts, including weekend on-call support Do What You Love To be successful in this role you will: Have a Bachelor's degree in Computer Science/Engineering Have 10-12 years of experience in IT infrastructure management and service delivery, with 7+ years in ITIL-based service delivery Have 9+ years of hands-on experience managing Windows Server infrastructure, including builds, migrations, and support for 2022/2019 versions Have expertise in Active Directory, Azure Entra ID, DNS, DHCP, Group Policy, WSUS, and Quest Change Auditor. Have good skills in VMWare virtualization and scripting using PowerShell, WMI, or Python Have knowledge of ServiceNow CMDB & Discovery, SailPoint, CyberArk, MIR3, and Google Drive. Have good communication skills and experience supporting multi-site datacenter infrastructures Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you Benefits At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About Us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Show more Show less

Role & responsibilities Graduate or Post graduate in Coputers and Engineering Streams Hands on Experience on Service Now tool and building custom applications and Integrations with third party tools Experience on Javascript, Client and Server side scripting – Business rules, Script Includes, UI Actions, UI Policies, Data Policies – all scripted aspects of Service Now system. Experience on UI interfaces within Service Now – Service Portal, CMS, Native – UI pages, UI Macros, CSS, HTML, Angular JS. Experience in Angular JS with Service Portal, data flow between front/back end. Excellent Development, debugging and problem-solving skills Excellent communications, Business Analysis, presentation, listening and negotiation skills Strong customer service mindset Ability to multi-task and work with management to prioritize tasks. Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Demonstrate strong sense of responsibility. Ability to work under minimal supervision Preferred candidate profile

Description And Requirements CareerArc Code CA-PS Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you! BMC is looking for a Senior QA Engineer to join a QE team working on complex and distributed software, developing test plans, executing tests, developing automation & assuring product quality. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Define and execute comprehensive test strategies for service management platforms and observability pipelines. Develop, maintain, and optimize automated tests covering incident, problem, change management workflows, and observability data (metrics, logs, traces, events). Collaborate with product, engineering, and SRE teams to embed quality throughout service delivery and monitoring processes. Validate the accuracy, completeness, and reliability of telemetry data and alerts used in observability. Drive continuous integration of quality checks into CI/CD pipelines for rapid feedback and deployment confidence. Investigate production incidents using observability tools and testing outputs to support root cause analysis. Mentor and guide junior engineers on quality best practices for service management and observability domains. Generate detailed quality metrics and reports to inform leadership and drive continuous improvement. To ensure you’re set up for success, you will bring the following skillset & experience: 5+ years of experience in quality engineering or software testing with a focus on service management and observability. Strong programming and scripting skills (Java, Python, JavaScript, or similar). Hands-on experience with service management tools such as BMC Helix, ServiceNow, Jira Service Management. Proficient in observability platforms and frameworks (Prometheus, Grafana, ELK Stack, OpenTelemetry, Jaeger). Solid understanding of CI/CD processes and tools (Jenkins, GitHub Actions, Azure DevOps). Experience with cloud environments (AWS, Azure, GCP) and container technologies (Docker, Kubernetes). Whilst these are nice to have, our team can help you develop in the following skills: Experience in Site Reliability Engineering (SRE) practices. Knowledge of security and performance testing methodologies. QA certifications such as ISTQB or equivalent. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,790,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 2,092,500 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 2,790,000 Max salary 3,487,500 Show more Show less

Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. BMC is looking for an innovative customer champion to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: You can embrace, live, and breathe our BMC values every day! You have 3-5 years of hands-on IT experience, with a minimum of 3 years in a technical support role for software products. You have strong troubleshooting expertise across Unix/Linux operating systems, with basic knowledge of Windows, application/production servers, and networking concepts. You bring experience in supporting BMC Discovery/ADDM (10.x, 11.x, 12.x), including integration with CMDB and/or ServiceNow. You have hands-on experience with TPL programming and application modeling. You are skilled in shell scripting and comfortable working with global enterprise customers. You have excellent communication and analytical skills with a customer-centric mindset. You are flexible with work hours and open to working in rotational shifts, including periodic weekend work if required. You hold a full-time bachelor’s degree in Engineering (BE/B.Tech), Computer Applications (BCA/MCA), or Science (B.Sc). Whilst these are nice to have, our team can help you develop in the following skills: Certifications in Linux/Unix and/or ITIL Foundation Experience in PL/SQL, database log analysis, and system activity reporting Familiarity with Windows administration including Active Directory and Domain Controllers Exposure to cloud technologies, Docker, Kubernetes Knowledge of virtualization platforms (VM Hypervisors, VM Admin, Hyper-V, LDOM) Understanding of PowerShell and Kerberos Authentication BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,167,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 875,250 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 1,167,000 Max salary 1,458,750 Show more Show less

Hybrid Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices , containers , and API-first architecture , BMC Helix enables organizations to intelligently automate and scale their IT environments. The platform supports deployment across public cloud , private cloud , hybrid , and on-premise environments—offering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive , autonomous service and operations management . From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost. Join the Digital Solution Engineering team at BMC Helix as an Associate Solution Engineer , where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1–3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value. You’ll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differenciators) and 50% business (industry alignment, use cases, problem-solving). Here is how, through this exciting role, you will contribute to BMC's and your own success: Key Responsibilities Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations. Participate in customer discovery sessions to understand technical requirements and business goals. Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration. Help design and configure proof-of-value. Communicate technical concepts—like containerized microservices, multi-cloud/on-prem deployments, and platform integrations—in a clear, business-relevant way. Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs. Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation. To ensure you’re set up for success, you will bring the following skillset and experience: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 0–3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders. Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support. Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes). Passion for technology and a strong desire to understand enterprise IT challenges. Team-oriented, adaptable, and eager to learn in a fast-paced environment. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar. Basic scripting or API knowledge (e.g., Python, JavaScript, REST). Familiarity with ITIL, DevOps principles, or service management concepts. Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus. CA-DNP BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 885,000 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 1,180,000 Max salary 1,475,000 Show more Show less

Position Title HR Reporting Analyst Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 1.30 pm to 10.30 pm Role Reports to HR Reporting & Data Governance Lead Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. Job Overview Function Overview Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services. For more details about General Mills please visit this Link Purpose of the role General Mills is seeking a highly skilled Reporting Analyst to design, develop, and maintain complex reports and dashboards that drive data-informed decision-making across the organization. This crucial role requires expertise in Workday reporting, familiarity with using Prism data sources, and adherence to reporting governance standards. The successful candidate will leverage their deep understanding of Workday and other HR systems to create valuable reporting solutions for HR and business users, ensuring data accuracy, consistency, and accessibility. Strong analytical, visualization, and governance skills are essential, along with the ability to mentor and guide junior team members. Key Accountabilities Data Analysis & Reporting: Design, develop, and maintain complex reports, dashboards, and data visualizations (including calculated fields, prism data sources, and discovery boards) within Workday and other systems. Translate complex business needs into technical specifications for reporting solutions, collaborating with cross-functional teams to gather requirements and ensure timely, accurate delivery. Proactively identify and implement improvements to reporting processes and data visualization techniques, focusing on efficiency and effectiveness. Ensure data quality and integrity through rigorous testing, validation, and implementation of appropriate controls. Deeply understand data and business processes to ensure accurate data interpretation and reporting. Develop and deliver dashboards and infographics to reduce reliance on ad-hoc requests, providing consultative support and evaluating user requests for feasibility and scalability. Serve as the HR workforce data expert, guiding data consumers and driving standard interpretation and use of workforce data, effectively communicating data nuances. Reporting Governance Maintain a comprehensive reporting governance framework, encompassing standards for data definitions, report design, and data quality. Conduct regular audits of reporting processes to ensure compliance, identify areas for improvement, and collaborate with IT and stakeholders to maintain data integrity across all systems. Develop and deliver training on reporting governance to relevant stakeholders. Maintain a comprehensive inventory of all reports and dashboards, documenting their purpose, data sources, and owners. Mentorship & Collaboration Mentor and guide junior reporting analysts, providing training and support in technical skills and reporting governance. Provide high level training to the business as needed. Participate in the development and implementation of new reporting systems and technologies. Troubleshoot and resolve reporting issues efficiently. Stay current with the latest trends and technologies in data analytics and reporting. Minimum Qualifications Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Minimum years of related experience required: 4 Years Preferred Qualifications Preferred Degree Requirements: Masters Preferred Major Area of Study: Statistics / BE / IT Preferred years of related experience: 5-7 Years Technical Skills Specific Job Experience or Skills Needed Proficiency in Workday reporting (Report Writer, Dashboards, Discovery Boards and Prism), advanced Excel skills (formulas, pivot tables, macros), ServiceNow, and PowerPoint. Experience gathering requirements and delivering reporting solutions to stakeholders. Familiarity with Workday security frameworks to ensure data access compliance. Analytical Skills Problem-Solving: Ability to identify and solve complex problems using data-driven approaches. Critical Thinking: Ability to analyze data objectively and draw accurate conclusions. Business & Communication Skills Business Acumen: Understanding of business processes and key performance indicators (KPIs). Communication (Written & Verbal): Ability to communicate complex information clearly and concisely to both technical and non-technical audiences. Presentation Skills: Ability to present data findings effectively to stakeholders. Collaboration: Ability to work effectively with cross-functional teams. Competencies/Behaviors Required For Job Communication - Ability to effectively communicate ideas (via written & verbal communication) with stakeholders from different functions within the organization. Engages in cross functional collaboration to identify innovative solutions and optimization. Problem Solving / Analytical skills – Ability to understand the business requirement and convert into solution development needs. Incumbent should have experience in working on large data sets. Can identify issues and provide ideas/solutions for resolution. Creative Thinking/Leads change – Ability and confidence to identify and recommend creative solutions. Identifies both opportunities and needs for change. Adapts quickly and responds effectively to change. Identifies issues or problems and provides a respective solution. Explores and shares innovative best practices with other. Ability to deliver outstanding results – Completes tasks, activities and projects in a timely and effective manner. Communicates progress on projects with others to ensure overall alignment. Provides ideas and input to help the team achieve greater results. Will lead projects and assume personal initiative and accountability for results, performance and behaviors. Builds foundational skills and expertise in key systems and tools critical for success on the job (i.e. Excel, Workday, Prism, Service Now, Tableau) Company Overview We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next. Show more Show less

The Associate HR Knowledge Management plays a key role in the creation, maintenance, and dissemination of HR-related knowledge content. This position supports the development and continuous improvement of HR knowledge bases, policies, SOPs, and communication materials, ensuring that accurate and up-to-date information is readily accessible on the MyHR portal to employees, HR teams, and business partners. This role involves collaboration with knowledge owner groups and content owners to maintain and improve the quality of knowledge resources according to established guidelines. Key Responsibilities: Assist in developing and maintaining HR knowledge content across our internal knowledge platform, ServiceNow. Collaborate with HR subject matter experts (SMEs/knowledge owners) to ensure content accuracy, completeness and relevancy Review and update content on a regular basis to reflect organizational and regulatory changes. Work with HR operations and digital teams to improve the usability and searchability of HR knowledge. Monitor employee feedback and usage metrics to identify gaps or areas for enhancement in knowledge content. Ensure consistent tone, format, and branding across all HR knowledge materials. Test new technical functionalities related to the knowledge management system to ensure they work as intended and provide feedback for improvements. Participate in knowledge audits and content lifecycle management initiatives Co-develop training materials for new user groups to ensure they understand how to effectively use the knowledge management system and adhere to guidelines Qualifications: Strong attention to detail and accuracy and a structured approach to managing information 13 years of experience in HR, knowledge management, content development, or related field (internships may be considered). Excellent collaboration and written and verbal communication skills. Ability to follow guidelines and maintain consistency. Proficiency in using knowledge management systems and tools, preferably ServiceNow Ability to test and evaluate new technical functionalities. Ability to collaborate cross-functionally and manage multiple priorities.

Hungry, Humble, Honest, with Heart. The Opportunity This person will drive the definition and transformation of tools and processes for applications related to Procurement. This person’s primary responsibility will be to improve the Procurement team’s velocity and flexibility for making changes as well as increase the overall quality of the systems used by Procurement including Coupa, ServiceNow and others. This role involves working closely with stakeholders and other business teams to understand the needs, identify opportunities for improvement, and develop solutions that align with business objectives. About The Team At Nutanix, the Procurement team is a close-knit group that thrives on collaboration and innovation. Comprising a manager and four full-time employees—two located in India and two in the US, along with a part-time contractor—the team works seamlessly across geographical boundaries. This diverse team dynamic fosters an environment where varied perspectives can flourish, driving better decision-making and strategic sourcing. You will report to the Director of Procurement, who leads while encouraging a culture of open communication and teamwork. In terms of work setup, this role primarily supports remote work, allowing flexibility in your work-life balance. Your Role Collaborate with stakeholders to gather and document business requirements. Create detailed functional specifications and system design documents. Develop and implement business systems and processes to enhance efficiency Analyze applications such as Coupa and recommend improvements from user experience’ perspective Own all requirement documents that include process flows, functional specs, use cases, user stories etc. Work with IT and development teams to ensure successful implementation of solutions. Communicate effectively to senior management regarding risks/benefits of solution options Manage business team adoption of these tools and processes through readiness planning, documentation, training, and support Conduct system testing and validation to ensure requirements are met. Provide training and support to end-users on new systems and processes. Monitor system performance and make recommendations for enhancements. Manage reporting and dashboards Stay up to date with industry trends and best practices in business systems analysis. Leverage expertise in Coupa, ServiceNow and other tools to optimize system functionality and integration. What You Will Bring Bachelor's degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Systems Analyst or similar role. Proficiency in business analysis tools and methodologies. Expertise working with Coupa and other applications like ServiceNow, Flexera. Strong business analysis and problem-solving skills Ability to quickly understand business complexities, deep dive new business domains, clearly articulate and document business requirements to implementation team which includes and not limited to business use cases, business processes and user stories. Ability to drive business solutions using structured analysis with data points to support business decisions and to influence cross-functional teams Demonstrated success in business process improvement, change management, and adoption of the tools and processes across organizations using influence skills. Strong interpersonal and communication skills to develop relationships with multiple stakeholders across organizations and establish your sphere of influence Demonstrated ability to complete multiple tasks in parallel under pressure self-motivated and thrive in an ambiguous work environment Ability to work independently and as part of a team. Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs. Show more Show less

Key Responsibilities: Plan, execute, and manage the end-to-end lifecycle of projects, ensuring scope, schedule, and quality objectives are met. Collaborate with stakeholders, developers, and business analysts to define project scope and deliverables. Track project progress using JIRA , maintaining accurate timelines, task allocations, and updates. Use Confluence for documentation, meeting notes, and knowledge sharing. Interface with ServiceNow for incident tracking, change requests, and service management support will be added advantage Identify risks, create mitigation plans, and manage project-related issues to resolution. Provide regular status updates and reports to senior management and stakeholders. Promote best practices in project management methodologies and tools. Maintain awareness of security concepts , ensuring that project deliverables align with organizational security standards and compliance requirements. Required Skills & Qualifications: 5+ years of experience in project management roles, preferably in IT or software development environments. Strong working knowledge of JIRA and Confluence . Familiarity with ServiceNow and its core functionalities. General awareness of information security principles and compliance practices. Excellent communication, organizational, and stakeholder management skills. Ability to manage multiple projects simultaneously in a fast-paced environment. PMP, Prince2, or Agile/Scrum certification is a plus. Nice to Have: Experience working with distributed or global teams. Background in IT infrastructure, DevOps, or cybersecurity environments. Experience with Agile, Scrum, or hybrid project methodologies. Show more Show less

About the Role: We are looking for a seasoned L2 Technical Support Specialist to join the CargoMate team at Hapag-Lloyd. CargoMate is our innovative port call optimization solution, providing real-time cargo operation insights directly from container vessels. As part of the L2 Support team, you will be the key liaison between ship crew members and technical teams, helping ensure the smooth functioning of mobile and web applications onboard. Key Responsibilities: Respond to support messages and resolve issues raised by ship crew teams in a timely manner Utilize Mobile Device Management (MDM) tools to roll out policies, push updates, and manage devices remotely Handle SIM card provisioning and manage connectivity through global network providers; be aware of potential connectivity challenges at sea Communicate effectively with crew members to diagnose and resolve application issues onboard Identify and troubleshoot local network challenges or outages due to lack of partner coverage Troubleshoot hardware peripherals such as OTG cables, USB drives, and charging problems Collaborate with stakeholders and technical teams to ensure issue resolution and knowledge sharing Maintain and update Standard Operating Procedures (SOPs) for recurring issues Track and document known issues with service providers across geographies Perform root cause analysis using device logs, crew feedback, and error reports Prepare concise issue summaries for L3 escalations with supporting evidence Maintain accurate and timely updates in ticketing systems, including logs, user feedback, and issue resolution status Provide regular updates to internal teams and escalate unresolved issues as needed Required Skills: Ability to support application installation, updates, and configuration management on mobile devices (Android/iOS) Proficiency in MDM platforms such as Hexnode MDM, Microsoft Intune etc. Understanding of network configurations, particularly TCP/IP, Wi-Fi, VPN, APN Knowledge on operating systems like Windows, Linux and their scripts Knowledge of using remote support tools like TeamViewer, AnyDesk etc. Working knowledge of bug tracking tools like ServiceNow, Jira, Freshdesk, Zendesk Experience reproducing issues in emulated or physical test environments Troubleshooting issues based on server error logs Ability to synthesize data from multiple sources (logs, user feedback, error messages) to identify root causes Nice to Have: Previous experience in the maritime or logistics sector Crew Management systems Knowledge of BAPLIE Show more Show less

🚀 We're Hiring: ServiceNow Platform Architect (Remote | 6+ Years Experience) Immediate joiners Are you a passionate ServiceNow expert with deep experience across ITSM, ITAM, and ITOM ? Join our growing team as a Platform Architect and help us design and deliver scalable, enterprise-grade solutions that drive digital transformation. 🔹 Role : ServiceNow Platform Architect 🔹 Experience : 6+ Years 🔹 Specialization : ITSM, ITAM, ITOM 🔹 Location : Remote Responsibilities: Lead end-to-end architectural design and implementation on the ServiceNow platform. Translate business needs into robust, scalable solutions using ServiceNow best practices. Collaborate with cross-functional teams to drive ServiceNow roadmap and strategy. Mentor junior developers and provide technical oversight. Requirements: 6+ years of hands-on experience with ServiceNow Strong expertise in ITSM, ITAM, ITOM modules Proven track record of platform architecture and complex integrations ServiceNow Certified (Architect, CIS-ITSM/ITOM/ITAM preferred) 🎯 If you're ready to architect what's next in enterprise IT, let's connect! 📩 Apply now or DM / manisha.s@pmd-nowsolutions.com #ServiceNow #PlatformArchitect #ITSM #ITOM #ITAM #RemoteJobs #NowHiring #TechJobs #ServiceNowCareers #DigitalTransformation #CloudSolutions #ITArchitecture #WorkFromHome #RemoteWork #ServiceNowExperts Show more Show less

Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system. Log and categorize support tickets in the ITSM system. Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc. Provide timely communication and escalate unresolved tickets as needed. Resolve escalated technical issues requiring advanced troubleshooting. Support configuration, deployment, and testing of Linux-based applications and services. Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving: o OS and application errors o Network configurations o File permissions, domain policies, and Active Directory o Coordinate with other IT teams on infrastructure or security-related matters. o Create and maintain technical documentation for recurring issues and solutions. PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup). Maintain a script repository and ensure scripts follow security and compliance best practices. Contribute to process automation and system efficiency improvements. Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration. Maintain hardware/software inventory records. Monitor alerts, system health, and ticket queues to ensure timely resolution. Update and expand the internal knowledge base with how-to guides and fixes. Assist in endpoint security compliance (e.g., antivirus, patching). Experience 5+ years of hands-on experience in IT support roles. Proven experience in troubleshooting Windows / Linux-based environments. Exposure to service desk tools like 365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk. Experience working in SLA-driven environments and customer support teams. Show more Show less

Details: Job Description Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. Should have excellent written and verbal communication Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) Good troubleshooting skills on Windows/Linux OS Basic understanding on Networking and Network devices. Excellent understanding of Infrastructure/Application/Job monitoring Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Datadog/Nagios etc.) Administration of monitoring tools would be good to have skill Responsibilities: Provide L1+ support for team deliverables. Configuration, allocation, and management of centralized storage systems and other deployed storage solutions Help develop or engineer new solutions related to data storage and access Help setup of new storage technologies - tapeless, cloud storage etc. Be able to take care of most of P2/P3/P4 tasks and document the RCCA. Interacting with client over calls and provide details and reasoning of the deliverables. Troubleshooting experience and ability to fulfill L2 support Good knowledge on multiple Backup and Storage Systems like: Knowledge of Commvault, Rubrik, Veeam, r etc EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. Experience with monitoring and performance tuning of various storage systems Experience with capacity planning and storage allocation forecasting Experience in storage Operations management, backup systems, SAN, NAS, DR Working knowledge of systems from major data storage vendors and cloud services Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking Basic Scripting Good knowledge in Windows and Unix OS Working Knowledge of VMware/Hyper-V. Job Requirements Responsibilities: Provide L1+ support for team deliverables. Configuration, allocation, and management of centralized storage systems and other deployed storage solutions Help develop or engineer new solutions related to data storage and access Help setup of new storage technologies - tapeless, cloud storage etc. Be able to take care of most of P2/P3/P4 tasks and document the RCCA. Interacting with client over calls and provide details and reasoning of the deliverables. Troubleshooting experience and ability to fulfill L2 support Good knowledge on multiple Backup and Storage Systems like: Knowledge of Commvault, Rubrik, Veeam, r etc EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. Experience with monitoring and performance tuning of various storage systems Experience with capacity planning and storage allocation forecasting Experience in storage Operations management, backup systems, SAN, NAS, DR Working knowledge of systems from major data storage vendors and cloud services Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking Basic Scripting Good knowledge in Windows and Unix OS Working Knowledge of VMware/Hyper-V. Show more Show less