About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Title: Senior ServiceNow Developer Exp: 8-15yrs Location: Should be local to Bhilai, Chhattisgarh. As a Senior ServiceNow Developer, you'll be at the forefront of our ServiceNow initiatives. This includes: Designing, developing, and implementing robust ServiceNow solutions across various modules like ITSM, ITOM, HRSD, CSM, and custom applications, always keeping best practices in mind. Leading and mentoring our junior and mid-level ServiceNow developers in Bhilai. You'll provide invaluable guidance, conduct code reviews, and offer technical support to truly elevate their skills and get them interview-ready. Conducting training sessions and workshops for the Bhilai team, covering everything from specific ServiceNow modules to development methodologies and troubleshooting techniques. Collaborating closely with stakeholders to grasp business needs and translate them into effective ServiceNow solutions. Integrating ServiceNow with other platforms using various methods (REST, SOAP, Integrations Hub, you name it!). Creating and maintaining comprehensive technical documentation for all your ServiceNow implementations. Participating in the full software development lifecycle from gathering requirements to design, development, testing, deployment, and post-implementation support. Troubleshooting and resolving complex technical issues within ServiceNow instances, applications, and integrations. Staying ahead of the curve with the latest ServiceNow features and trends to continuously recommend improvements. Contributing to the ongoing refinement of our development processes and standards. We're looking for someone with a strong blend of technical prowess and a passion for mentorship. Here’s what we need: A Bachelor's degree in Computer Science, IT, or a related field. ServiceNow Certified Application Developer (CAD) certification is non-negotiable. ServiceNow Certified System Administrator (CSA) certification is highly preferred. A minimum of 5+ years of hands-on experience as a ServiceNow Developer. Proven experience developing and implementing solutions across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps). Strong command of JavaScript, HTML, CSS, AngularJS, and GlideScript. Extensive experience with ServiceNow development best practices, including scripting, workflow configuration, UI policies, client scripts, business rules, ACLs, and transform maps. Demonstrated experience with ServiceNow integrations (REST API, SOAP, JDBC, etc.). Excellent understanding of the ServiceNow platform architecture and data model. Solid grasp of ITIL principles and their application within ServiceNow. Exceptional problem-solving and analytical skills. Strong communication, interpersonal, and presentation skills. The ability to work independently and as part of a team, with a genuine commitment to mentoring and sharing your knowledge.

Summary Position Summary Senior Consultant – Global Trade Services Do you want to help Deloitte Tax support global clients with their Global Trade solution? Do you enjoy working in a fast-changing global environment with evolving business models? If you answered "Yes" to these questions, join the International Tax group. We are a recognized leader in solving complex business problems for clients. We stand out because we act on our insights. Our multi-disciplinary skills help us address CXO issues from many angles. Deloitte Tax Services India Private Limited (USI Tax) started in June 2004. Since then, all Deloitte Tax LLP (Deloitte Tax) U.S. service lines have received support from USI Tax. USI Tax offers opportunities to learn U.S. taxation. U.S. taxation is a popular career choice. Deloitte Tax leads clients through tax transformation in the marketplace. Deloitte offers a broad range of fully integrated tax services. Deloitte adds greater impact by combining technology and tax technical resources. This approach helps uncover insights. It helps clients navigate a complex global environment. Work You'll Do Our team specializes in technology-enabled methods and best practices for global trade programs. These programs address international and local requirements. We also embed international trade controls into daily business operations. As a developer specializing in ABAP for SAP HANA, you will analyze, design, install, and deploy SAP solutions to meet business goals. Your role involves aligning S/4HANA technologies and associated tools and frameworks with the overall business strategy. You will collaborate with onshore teams or with clients to ensure project alignment and success. Part of your duties includes reviewing code written by other programmers to ensure quality and adherence to standards. You will engage in requirement gathering to understand and document business needs. Addressing and fixing bugs will be a critical part of your responsibilities to maintain system integrity. You will conduct testing to ensure the solutions meet the required specifications and perform as expected. Documenting and implementing software systems will be essential to ensure proper usage and maintenance of the solutions developed. Align S/4HANA technologies and related tools with the business strategy. Gather and document requirements to understand business needs. Conduct thorough testing to verify that solutions meet specifications and perform correctly. The Team The GTA practice includes operations specialists, Global Trade Management technology specialists, customs brokers, auditors, and trade management professionals. These professionals help importers and exporters achieve worldwide compliance. They help clients find efficiencies and advantages in their global supply chain. You will be based in India and support Deloitte Tax. You will help serve clients with international operations and support their global trade compliance requirements. Required Qualifications At least 5 years of working experience in implementing/supporting SAP GTS projects. Basic knowledge of SAP GTS functionalities of compliance, customs, trade preference, and Intrastat reporting. Adequate experience in integration of cross-functional modules like SD, MM, TM, WM, and third-party tools. University degree (bachelor's or above) in engineering/STEM, information management, information systems, computer science, or business (international relations, finance). Work experience with JIRA, ServiceNow, or HP ALM. Work location: Mumbai, Hyderabad, Gurugram, Bengaluru, Chennai, and Pune. Shift timing: 11am 8pm IST. Preferred Qualifications Must have the ability to work independently and give guidance/mentorship to junior team members. Must be organized and results oriented with strong verbal and written communication skills. Effective critical thinking skills with an initiative-taking approach to identify and resolve issues. Ability to thrive in managing many simultaneous projects with accurate maintenance of documentation on support procedures, incident reports, etc. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300443 Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support And Development Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal Identify and address any impediments that may hinder the team's progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics And Reporting Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demo's UAT's Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: ServiceNow is seeking a seasoned product management leader to drive the end-to-end lifecycle of Generative AI Platform capabilities, with a strong focus on data infrastructure, AI readiness, and trusted AI delivery. This leader will closely partner with engineering, platform and horizontal product teams, and go-to-market functions to deliver AI-native platform features that power next-gen applications across multiple use cases. The ideal candidate is deeply passionate about Gen AI platforms, understands the critical role of data in building and scaling AI products, and thrives in fast-paced, ambiguous environments. Own the product strategy and roadmap for Gen AI platform services, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, and output validation. Partner with engineering and design to build robust, scalable platform components that address the unique challenges of Gen AI deployment in the enterprise. Drive requirements and integration strategies for data governance, vector databases, LLM evaluation tooling, and observability throughout the AI lifecycle. Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of Gen AI across the product portfolio. Influence horizontal and vertical product teams to adopt common Gen AI and data standards, ensuring reuse, scalability, and trust. Collaborate with Outbound partners to deliver ecosystem-aligned, data-powered solutions to market. Analyze competitive Gen AI platform trends and identify whitespace opportunities to differentiate ServiceNow. Engage deeply with customers to drive platform adoption, gather feedback, and continuously iterate on the roadmap based on evolving enterprise needs. Prototype and test new AI capabilities with cross-functional teams, translating early learnings into product direction. Champion customer-centric thinking across the organization and be the voice of AI platform users, including developers, data scientists, and enterprise architects. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience in building or managing Gen AI platform capabilities, including data pipelines, model orchestration, LLM tuning, and evaluation frameworks, with a strong track record as an individual contributor. 10+ years of enterprise software product management experience, with at least 5 in SaaS; AI/ML or data platform experience strongly preferred. Familiarity with ServiceNow's platform and application portfolio is a strong plus. Thought leadership in Generative AI trends, AI safety and ethics, and enterprise AI adoption patterns. Comfortable navigating complexity and ambiguity, with a bias for action and continuous learning. Excellent communicator who can tailor messages to technical and business audiences alike, from LLM practitioners to C-suite stakeholders. Analytical thinker with strong data literacy; able to connect technical metrics with product strategy and user outcomes. Proven collaborator with experience driving consensus and execution across engineering, design, sales, and customer success teams. Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision. Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities; proven ability to scale offerings over time. Lead, manage a high-performing team of product managers, leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results. Strong understanding of the role of data in AI development—labeling, quality, governance, and how it impacts model performance and business outcomes. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions. The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders. Key Responsibilities Scrum Facilitation: Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices. Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles. Team Support And Development Serve as a mentor and coach to Scrum Masters, Product Owners, and team members. Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes. Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development. Impediment Removal Identify and address any impediments that may hinder the team's progress. Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution. Escalate issues when necessary to ensure timely resolution. Stakeholder Collaboration Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables. Facilitate effective communication between the development team and stakeholders. Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized. Process Improvement Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable. Metrics And Reporting Track and analyze key performance metrics to assess team performance and identify areas for improvement. Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders. Utilize data-driven insights to recommend and implement process improvements. Agile Advocacy Promote Agile principles and practices across the organization. Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies. Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization. Ceremonies/Events Daily Stand-up Backlog Refinement (Grooming) Sprint Planning Sprint Retrospectives Demo's UAT's Tools Jira / Jira Align Smartsheet Confluence MS Office 365 (Word, Excel, PowerPoint, Teams) OneNote WebEx Miro Qualifications 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity. Experience working in large-scale organizations with global, multi-geographic team structures. Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally. Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels. Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes. Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP). PI Planning (Quarterly Planning) experience required. Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required. Familiarity with pharma-specific projects and product delivery lifecycles. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Lead a dynamic team of ServiceNow Training Sales Associates Directly support the global sales team across the end-to-end training sales cycle for our customers and partners. Interface with serviceNow Customers. Review requests for Order Forms for accuracy and completeness Develop detailed project plans and manage multiple cross-functional projects simultaneously. Communicate effectively across multiple internal teams to include sales, sales operations, expert services, partners and customer success. Evangelise Servicenow university externally & with internal stakeholders Qualifications To be successful in this role you have: 5 plus years in a leadership role (preferably, sales and consulting with enterprise-level customers. Or something similar Located in Hyderabad, India (office) Able to read/write English Proficient in Outlook, Word, and Excel Experience with a CRM system Has been in a role supporting Sales Reps and Sales Territories Strong listening, analytic and organizational skills Ability to prioritize to meet business needs Effective communicator, both written and verbal Team Player with a positive attitude, ready to work in a fast-paced environment JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. What makes this a one of kind opportunity? We have more than 12,000 technology colleagues serving the IT needs of our clients across the globe and our own Fortune 4 IT needs. At Optum, you’ll be encouraged to combine your passion and technical expertise to help us shape the health care system for years to come. You’ll help change the way our businesses and consumers engage with technology across a wide platform of health services and delivery systems by setting team goals, forecasting resource needs, and guiding solutions developed to solve business and operational challenges. If you’re out to make a difference, apply today. Medicare & Retirement (M&R) | Community and State | Individual and Family Plan - Technology Operations needs an experienced Senior Site Reliability Engineer (SRE) acting as a bridge between software engineering and IT operations. The primary goal of this role is to maintain software applications/Infrastructure that are reliable, scalable, resilient and to improve performance and operational efficiency along with ensuring all business-critical products having implemented right tools and executed exercise to validate system availability, latency, performance, efficiency, monitoring, incident priority, and capacity planning. This role will enable Government Programs (M&R, C&S and IFP) Technology Operations to meet our business segment’s needs as an IT partner and advocate. Primary Responsibilities Defining and setting up best industry alert and monitoring practices across line of business and design/architect efficient monitoring dashboards on Splunk/Dynatrace /Grafana common for all applications/products across line of business Participating in 5-9 program and other peak season readiness initiatives and collaboration with application teams evaluating applications from resiliency, availability, and reliability perspective Act as a gatekeeper for changes rolling into production Embrace continuous learning of engineering practices to ensure industry best practices and technology adoption, including DevOps, Cloud and Agile thinking Tech debt reduction/Tech transformation including opensource/inner source adoption, Cloud adoption, HCP assessment and adoption Improve processes/runbooks and lead automation efforts of any manual items around support cutting down manual toil Participate in on-call rotation Improve operational tooling, frameworks, perform chaos engineering activities Respond to platform emergencies, alerts, and escalations from Customer Support Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate degree 10+ years of overall experience in IT industry across entire SDLC 5+ years of experience in integrating monitoring and alerting into cloud software solutions 3+ years of coding experience with one or more of the follow languages Java, C#, C/C++, Go, Python, Perl, PowerShell or JavaScript with a willingness and ability to learn new ones 3+ years of experience in Splunk / Dynatrace / DataDog/Grafana/ Telemetry or similar for monitoring tools 2+ years of experience building and programmatically consuming REST APIs Proven work experience as a Site Reliability Engineer or similar role Experience with programmatic interaction with a relational database SQL Server/MySQL/PostgreSQL Experience planning and supporting 99.999% availability against critical applications in production Experience with any database Experience in operations support for any application ServiceNow experience Knowledge of any scripting or programming language Solid understanding of engineering fundamentals: unit testing, performance testing, code reviews, telemetry, agile and DevOps Solid understanding of: continuous integration / continuous delivery tools, serverless architecture, containerization, public / private cloud, application observability and/or messaging / stream architecture Proven ability to communicate effectively to both technical and non-technical, globally distributed audiences Proven technical writing skills (creating flow diagrams, end user documentation, etc.) At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #Nic Show more Show less

Note: Please share 6+ years of experience and relevant 5+, less than 5+ not consider. Share your updated resume Notice period: Immediate to 15 days 2 rounds of interview Mail: saikumar@coventine.com Roles and Responsibilities Design, develop, and maintain ITSM solutions on the ServiceNow platform to meet business requirements. Collaborate with stakeholders to gather requirements and implement changes using Agile methodologies. Implement CMDB, ITAM, HRSd modules to improve asset management and service delivery processes. Troubleshoot issues related to workflows, approval hierarchies, and other configuration settings within ServiceNow. Provide technical guidance on best practices for ITSM implementation. Desired Candidate Profile 6-8 years of experience in developing ITSM solutions on ServiceNow platform. Strong understanding of ITIL v3/4 framework and its application in an ITSM environment. Experience with implementing CMDB, ITAM, HRSd modules in ServiceNow. Proficiency in scripting languages such as JavaScript or HTML for customizations.

Responsibilities: * Manage environmental compliance & reporting * Develop sustainable solutions using Python & Java * Ensure data security through SCM tools * Collaborate with cross-functional teams on CI/CD automation Health insurance Annual bonus

Key Responsibilities: Develop and maintain documentation for ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management. Create standard operating procedures (SOPs), user manuals, FAQs, knowledge base articles, and training materials. Collaborate with process owners, SMEs, and technical teams to gather information and ensure documentation accuracy. Ensure content aligns with ITIL best practices and is accessible to both technical and non-technical audiences. Regularly review and update documents to reflect changes in policies, procedures, or technologies. Maintain document control and version management. Assist with internal audits and compliance documentation. Support the configuration and content of knowledge management systems such as ServiceNow, BMC Helix, or Freshservice. Required Skills and Qualifications: Proven experience as a Technical Writer in an ITSM or IT Operations environment. Strong understanding of ITIL/ITSM concepts and frameworks. Experience with documentation tools such as Confluence, SharePoint, MS Word, or MadCap Flare. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management. Excellent written and verbal communication skills. Strong attention to detail and the ability to simplify complex technical content. Ability to work independently and collaboratively in a fast-paced environment.

Work cross functionally with an agile team including Product, UX/Design, Engineers and QA to execute mission critical projects. Assist in bug life cycle management - defect tracking, defect reporting, defect analysis and verification. Create detailed, comprehensive, and well-structured Test Plan, Test Scenarios and Test Cases based on the given requirements and utilize Jira to manage all phases of software testing process. Review business and technical design documentation to identify gaps in analysis and critical areas for testing. Provide testing support for the Mobile applications (Web, Windows and Database) by defining testing strategies, perform test planning and executing unit, system, integration and regression tests. Experience with mobile device trouble shooting (Android and iOS) Ensure all issues received via email, phone or internal sources are responded to via email, phone or desktop support Create, update and maintain standard operating procedures (SOPs) and knowledge base materials. Conduct manual testing as needed to verify application functionality and user experience. Experience with ServiceNow, Jira and Azure a plus, (Athena, Data Dog is plus) Technical Proficiency: understanding of the product or service, including common troubleshooting techniques and QA methodologies. Analytical Skills: Ability to identify, analyze, and resolve issues effectively and efficiently. Attention to Detail: High level of accuracy in testing, documenting issues, and following procedures. Communication Skills: Clear and concise communication, both written and verbal, for reporting issues and collaborating with team members. Customer Service Orientation: Experience in providing excellent support and resolving customer queries or problems with patience and professionalism. Adaptability: Ability to quickly learn new tools, technologies, and processes and adapt to changing priorities or requirements. Problem-Solving Abilities: Strong skills in troubleshooting and diagnosing problems, both technical and procedural. Documentation Skills: Experience in documenting issues, test cases, and results clearly and comprehensively. Show more Show less

Work cross functionally with an agile team including Product, UX/Design, Engineers and QA to execute mission critical projects. Assist in bug life cycle management - defect tracking, defect reporting, defect analysis and verification. Create detailed, comprehensive, and well-structured Test Plan, Test Scenarios and Test Cases based on the given requirements and utilize Jira to manage all phases of software testing process. Review business and technical design documentation to identify gaps in analysis and critical areas for testing. Provide testing support for the Mobile applications (Web, Windows and Database) by defining testing strategies, perform test planning and executing unit, system, integration and regression tests. Experience with mobile device trouble shooting (Android and iOS) Ensure all issues received via email, phone or internal sources are responded to via email, phone or desktop support Create, update and maintain standard operating procedures (SOPs) and knowledge base materials. Conduct manual testing as needed to verify application functionality and user experience. Experience with ServiceNow, Jira and Azure a plus, (Athena, Data Dog is plus) Technical Proficiency: understanding of the product or service, including common troubleshooting techniques and QA methodologies. Analytical Skills: Ability to identify, analyze, and resolve issues effectively and efficiently. Attention to Detail: High level of accuracy in testing, documenting issues, and following procedures. Communication Skills: Clear and concise communication, both written and verbal, for reporting issues and collaborating with team members. Customer Service Orientation: Experience in providing excellent support and resolving customer queries or problems with patience and professionalism. Adaptability: Ability to quickly learn new tools, technologies, and processes and adapt to changing priorities or requirements. Problem-Solving Abilities: Strong skills in troubleshooting and diagnosing problems, both technical and procedural. Documentation Skills: Experience in documenting issues, test cases, and results clearly and comprehensively. Show more Show less

Job Family Development Operations (India) Travel Required Up to 10% Clearance Required None Guidehouse India Private Limited is seeking a Senior Cloud Infrastructure Engineer to be part of its Platform Engineering team. The ideal candidate will have experience with infrastructure automation tools such as Terraform, Docker, Kubernetes, GitHub, and CI/CD tooling. This role requires someone comfortable writing code who can help set standards and best practices to guide cloud automation efforts across the company while building and maintaining infrastructure in a complex environment. This position will be part of the central Solution Engineering and Architecture Services (SEAS) group in the office of the CTO and will require working with users across Business segments, IT, and SEAS. The Senior DevOps Engineer will mentor team members. As such, the ideal candidate must have experience clearly explaining solutions to complex problems and a demonstrated ability to lead and impart knowledge effectively to junior team members. What You Will Do Work with tech leads and product managers to plan and implement complex cloud infrastructure while mentoring junior team members. Look for enhancements and innovative solutions to improve existing IT Infrastructure, procedures, or processes. Build standard Infrastructure-as-Code cloud service blueprints to support self service, on demand provisioning of tooling for the business Commit changes into git repositories, open Pull Requests, and review others’ code Build automations in CI/CD tools like GitHub Actions Administer various flavors of Linux containers running in Kubernetes and other container services in public cloud (Azure & AWS) environments. What You Will Need 5+ years of relevant industry experience. 3+ years of experience in a DevOps or Cloud Infrastructure Engineering (or similar) role Strong knowledge of Terraform and other Infrastructure-as-Code and/or automation tools (e.g., Ansible, Chef, Puppet, GitHub Actions). Have a solid background in agile methodologies and DevOps practices. Knowledge of containerization through Docker, Kubernetes, Ansible, etc. Experience in creating CI/CD pipelines to deploy into multiple environments, Knowledge of Cloud services like AWS and Azure. Working knowledge of ServiceNow, JIRA, and GitHub. Strong knowledge of infrastructure Experience working in public cloud (specifically Azure or AWS) Ability to research, plan, organize, lead, and implement new processes or technologies. Proficiency in scripting and programming languages (e.g., Python, Bash). What Would Be Nice To Have Experience configuring Helm charts, writing Terraform, administrating Azure and/or AWS, working in Docker Experience maintaining Big Data or analytics platforms Experience with agile management tools like Jira, GitHub Projects, or Azure DevOps Ability to clearly articulate pros and cons of various technologies and platforms and architectural options, as well as being able to document use cases, solutions and recommendations. Cloud certifications (e.g. Azure AZ900 or AWS CCP) preferred System Administrator level experience with Linux What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Show more Show less

Company Description We’re Hiring – ServiceNow IRM/GRC Experts (Architects, Lead Developers, Developers, Business Analysts) Location : Pune - Hybrid / India or REMOTE - USA. Joining : Within 30 Days Interview Rounds : 2 (Telephonic) Are you a ServiceNow IRM/GRC Consultant looking for your next big opportunity? Do you bring domain knowledge from Financial Services, Healthcare, Telecom, or Pharma and are passionate about making risk and compliance smarter, faster, and automated? We are expanding our elite ServiceNow IRM/GRC Team and looking for experienced and committed professionals for multiple roles: Open Positions ServiceNow IRM/GRC Architect [1 position] ServiceNow IRM/GRC Lead Developer [2 positions] ServiceNow IRM/GRC Developers [4 positions] ServiceNow IRM/GRC Business Analysts [2 positions] NOTE: Candidate must have worked at-least in one full IRMGRC project [ end to end ] Job Description REDE Consulting seeks highly qualified professionals for critical roles in ServiceNow IRM/GRC implementation. The successful candidates will be responsible for executing complex projects with significant impact on organizational risk management and regulatory compliance. Key Responsibilities: Implement and manage ServiceNow IRM/GRC modules with a focus on Risk Management, Policy & Compliance, Audit Management, and Continuous Monitoring. Develop and maintain comprehensive workflows, profiles, indicators, scoring models, and dashboards to ensure robust risk and compliance frameworks. Demonstrate in-depth knowledge of regulatory frameworks such as SOX, HIPAA, ISO 27001, NIST, and DORA, applying this expertise to client solutions. For Architect/Lead roles: Design end-to-end solutions, communicate effectively with stakeholders, and provide mentorship to team members. For Business Analyst roles: Analyze complex GRC use cases and translate business requirements into actionable technical stories. Contribute domain expertise in Banking, Healthcare, Telecom, or Life Sciences to enhance project outcomes and client satisfaction. Maintain strict adherence to project timelines and quality standards, ensuring deliverables meet or exceed client expectations. Stay current with evolving regulatory landscapes and ServiceNow platform updates to provide cutting-edge solutions. Qualifications Professional Opportunity Contribute to a high-impact team delivering advanced risk and compliance automation solutions on the ServiceNow platform. Engage with global clients across regulated industries, addressing critical business needs. Assume a pivotal role in leading, innovating, and influencing digital risk transformation initiatives. Benefit from a flexible remote-first work environment, competitive compensation package, and professional development opportunities. Application Process Qualified candidates seeking a challenging career in the IRM/GRC/SecOps domain are encouraged to apply. This position offers significant opportunities for professional growth, leadership development, and meaningful impact in the field of risk management and compliance. To apply, please submit a comprehensive resume detailing your relevant experience and qualifications to: {EMAIL : hr (at) rede-consulting.com } For additional information about our organization and services, please visit: { www (dot) rede-consulting.com } Additional Information Location: Pune, India Why Join REDE? Join a fast-growing ServiceNow-focused firm with a strong presence in the USA, EU, and India. Work on high-impact projects with Fortune 500 companies. Be part of a Center of Excellence (CoE) for ServiceNow IRMGRC, ITAM and ITOM Competitive salary and performance-based incentives. Flexible work hours and a remote-friendly culture. Apply now: Send your updated resume to hr at rede-consulting.com At REDE Consulting, we don’t just build solutions — we build careers. Come be a part of something elite. Freshers with flare for sales and good in communication are welcome to explore opportunities with us. Show more Show less

Position Overview Manage and support SAP Finance processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Asset Accounting (AA), and Controlling (CO) in a global enterprise environment. Key Responsibilities : Incident Management Troubleshoot and resolve issues related to SAP Finance modules within defined SLAs. Process Optimization Analyze current finance processes and recommend enhancements for efficiency. System Enhancements Collaborate with business and technical teams to design and implement new functionalities and enhancements. SAP S/4HANA Integration Lead and support SAP S/4HANA implementations and system integrations, ensuring seamless financial processes. Stakeholder Engagement Work closely with key business stakeholders to gather requirements, deliver solutions, and provide ongoing support. Configuration & Customization Configure SAP Finance modules based on business needs and customize reports as required. Data Integrity & Compliance Ensure accurate financial data, and maintain compliance with internal policies and external regulations. Cross-functional Collaboration Partner with IT, finance, and other departments to support end-to-end finance operations. Qualifications : 8+ years of experience in SAP Finance Service Delivery. Proficiency in SAP modules (AP, AR, GL, AA, CO) and SAP S/4HANA experience. Strong problem-solving, communication, and project management skills.

Req ID: 326919 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Routing and Switching - Network Engineering Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Must have great experience on Routing & Switching, Wireless (Cisco & Aruba) Vendors supported - Cisco, Aruba Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Working knowledge of Networking products from Cisco, Aruba Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 8+ years of experience on managing LAN & WAN & Wireless Infrastructures Vendor experience to include - Cisco, Aruba Adaptive, communication, presentation, and leadership skills Strict adherence to defined policies, processes and procedures Responsible for NW services improvement and operational task improvement Responsible to carry out the troubleshooting on Networks and Appliances Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports. Management of Network & appliances Ensure earlier resolution to the issues to meet SLA Ensure hardening & patching of devices meet compliance standardsFollowing up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes Work on the Service request and Incidents Scope and device relation with load analysis About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - IT Service Management.

Role & responsibilities : Hiring for Service desk role hyderbad excellent com skills with 2-7yrs of work experince in service desk role Preferred candidate profile : Service desk ITIL or ITSM role excllent com skills and looking for immedaite joiners call HR 8977919224 or mail your Cv @ angelina.anthony@teamlease.com

This role is designed around a lead position within the team that will help in shaping the processes, tools, and capabilities and take the SaaS SRE team to world class quality and capability! This SRE lead position will be a key role in the ongoing success of the SaaS business and protecting customer Annual Recurring Revenue by assuring service reliability and instilling absolute confidence in service quality and security. You have: 12+ years of operations, support, SRE, DevOps or related experience, Strong communication skills, including ability to create presentations or dashboards. Experience or familiarity with public cloud native services and components (AWS, GCP, Azure) Experience or familiarity with DevOps technologies (examplesGitHUB, Terraform/Terragrunt, etc) Experience or familiarity with Kubernetes and related technologies (docker, helm, k8s API) Experience or familiarity with Datadog Monitoring tool and ticketing systems like SF.com, ServiceNow, Jira including process and even API integrations Experience with documentation management using Confluence, SharePoint and MS Teams It would be nice if you also had: Experience in Auto-recovery DevOps for continuous service improvement (Backup & Restore strategy). Experience in L2/L3/L3 Application support integration with BU and Product teams Recover, restore, and build self-recovery capability for cloud-native services and components (AWS, GCP and Azure) Ensure Service Assurance for SaaS applications (use cases) deployed across all public cloud hyperscaler providers that CNS SaaS will have. L1/L2 Site Reliability Engineering Operations (event & incident management, change management and execution, security and privacy compliance remediation and mitigation) Provide technical and operational leadership over Agile DevOps practices including documentation, iteration, planning, scheduling, coordinating and executing Help devise and execute strategies for accomplishing service assurance improvements using creative and cost-effective means and methods Encourage and foster SRE contribution and input/participation in continuous service improvements both technical and procedural Collaborate with team members and peers/partner organizations to determine and define best practices that bring benefits to SRE Operations and the SaaS organization Work with Product Managers and R&D teams of SaaS applications (use cases) to determine and support service-level agreements (SLAs), service-level indicators (SLIs) and service-level objectives (SLOs)

The Identity and Access Management (IAM) team provides services for Nokia's workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities. We are seeking an experienced IDM specialist to support Nokia Identity Management services in a second-tier support role. You Have: Bachelor's degree in computer science with 3+ years of hands-on experience with Identity management systems and 1+ years of hands-on experience using NetIQ IDM suite Basic understanding and hands-on experience with NetIQ Identity Manager Engine, Drivers, Remote Loader, iManager, User App, Workflows, Policies, Drivers (User app, AD, Role and Resource, etc.) Experience with Identity life cycle, groups, and role management Working knowledge of Active Directory, eDirectory (LDAP) and O365 tools Understanding of networking, firewalls, PKI, and TLS Experience with Unix/Linux operating system commands, utilities, and scripting, SQL. It would be nice if you also had: ITIL foundation certificate Problem-solving skills Experience with scripting (PowerShell, JavaScript, Python, etc.) Knowledge on cloud services, such as GCP and Azure Solve incidents and service requests Solve technical problems with the IDM services Perform recurrent maintenance tasks on all IDM components Monitor the current environment and take proactive actions to maintain the service Interface with tier 1 (via ServiceNow), IDM T3, and Service Delivery Management.

Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your Role Have experience on a varied range of projects ranging from Product Development & Management, Business Analysis, process mapping & improvement, agile transformation, advisory/consulting, and digital automation. Act as a link between the business and the development team to ensure that the requirements are met and help the larger IT team (cross-functional/cross-skilled) to deliver a solution that works for the client Elicit requirements from various stakeholders & translate business requirements into functionality and assess various solution options risks, feasibility, opportunities, and business impacts. Own end-to-end documentation of requirements including version control and required signoff from stakeholder groups Create acceptance criteria and validate solutions meet business needs through client demos, UAT, and scope changes, to the final solution Interact with vendors, designers, and developers to understand limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled Has experience in process consulting/improvement/standardization by identifying inefficiencies, optimizing improvements, and inculcating industry process best practices. The candidate should have strong skills in mapping current processes (AS IS) and developing future processes (TO BE) using process classification frameworks such as APQC, SCOR, BPMN etc Has experience of responding to RFPs by translating client objectives and requirements into winning solution concept or has developed accelerators (templates, tools, and resources) Create service offerings along with global colleagues and define key deliverables for Go to Market. Your Profile 3 to 7 years of Experience in Digital Transformation /Business Analysis /Product Development /Process Consulting / Business Consulting. Masters degree in business administration from a reputed institute BA/PO Experience in at least one domain Consumer Retail, CPG, E-commerce, SCM, logistics Good experience in working in SDLC and AGILE program management methods Process modelling/mapping/standardization experience using standard industry frameworks and tools. At least two Relevant certifications e.g. CSM/CSPO/SAFe PO/ECBA/ CCBA/CBAP Strong interpersonal skills supported by excellent communication skills (written and verbal) Strong JIRA/Confluence/MS Visio, ServiceNow & MS Office skills, particularly PowerPoint, Excel, and Word Ability to steer programs/initiatives/projects with senior leadership, Participation in RFP curation and submission, Experience in GTM strategy and business development activities What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Primary Skills Key Roles & Responsibilities: Build and update various kinds of pricing models for new opportunities, scope extension and renewals of existing contracts. Develop P&L and cash flow statements for deals by incorporating the appropriate accounting, legal and other relevant inputs. Support Commercial Leads in developing winning pricing strategy, selecting optimal pricing mechanism, and constructing client business case models. Liaise, mobilize, and manage key stakeholders such as sales, solutions, transition, finance, legal, delivery during proposals to obtain necessary information and solution agreement. Support Commercial Leads to obtain necessary and timely approvals to meet corporate guidelines and stringent timelines. Take ownership of the financial numbers and ensure commercial approach and pricing strategy are in tandem with sales pitch, solution and client ask. Experience in BPO / IT services pricing. Experience in managing pricing processes that involve cross-functional partners. Experience in developing financial models using multiple data sources. Experience in performing competitive analysis to understand market positioning. Experience in developing PowerPoint presentations to present business cases to a senior management audience. Experience in working with various levels of an organization including leadership, peers, and junior team members Short Description Qualifications: 6+ years of experience in a similar Finance/Pricing roles MBA in Finance, M.Com, B.Com / BBM, CA, CFA. Skills: Strong organizational skills, attention to detail, and ability to effectively manage projects supporting multiple business partners. Strong inter-personal and communication skills including enthusiasm, entrepreneurial spirit, resilience, and a collaborative mindset. Excellent analytical skills Advanced MS Excel spreadsheet skills Ability to work independently, take the initiative and have a high level of ownership. Ability to work under pressure with tight deadlines.

69 years of experience in IT Service Management (ITSM), with a strong focus on incident and problem management. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Strong analytical and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work in a high-pressure, 24x7 support environment (if applicable). Primary Skills Incident Management: Lead the end-to-end incident management process, ensuring timely resolution and communication. Coordinate with technical teams to restore normal service operations as quickly as possible. Problem Management: Identify and analyze root causes of recurring incidents. Drive the creation and implementation of permanent solutions to prevent incident recurrence. Secondary Skills Experience in managing major incidents and crisis communication. Familiarity with DevOps or Agile environments. Exposure to automation and AI/ML in ITSM processes.

46 years of experience in IT Service Management (ITSM), with a strong focus on incident and problem management. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Strong analytical and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work in a high-pressure, 24x7 support environment (if applicable) Primary Skills Incident Management: Lead the end-to-end incident management process, ensuring timely resolution and communication. Coordinate with technical teams to restore normal service operations as quickly as possible. Problem Management: Identify and analyze root causes of recurring incidents. Drive the creation and implementation of permanent solutions to prevent incident recurrence. Secondary Skills Experience in managing major incidents and crisis communication. Familiarity with DevOps or Agile environments. Exposure to automation and AI/ML in ITSM processes.