Infrastructure Automation Engineer - ServiceNow

What you will do

In this vital role you will be responsible for developing innovative self-service solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform.

As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project collaborators, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions.

The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams.

This role sits within the Digital, Technology and Innovation Infrastructure Automation product team and is tasked with delivering solutions that will integrate and facilitate the automation of various processes and enterprise systems. Please note, this is an onsite role based in Hyderabad.

Key Responsibilities:

• Deliver outstanding self-service and automation experiences for our global workforce
• Create ServiceNow catalog items, workflows, and cross-platform API integrations
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
• Create and maintain data integrations between ServiceNow and other systems
• Develop system integrations and process automation
• Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives
• Collaborate with product owners, collaborators, testers and other developers to understand, estimate, prioritize and implement solutions
• Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner
• Participate in problem analysis, code review, and system design
• Remain current on new technology and apply innovation to improve functionality
• Collaborate closely with collaborators and team members to configure, improve and maintain current applications
• Work directly with users to resolve support issues within product team responsibilities
• Monitor health, performance and usage of developed solutions

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree and 1 to 3 years of experience in computer science, IT, or related field OR
• Bachelors degree and 3 to 5 years of experience in computer science, IT, or related field OR
• Diploma and 7 to 9 years of experience in computer science, IT, or related field

Required Skills & Qualifications:

• 6+ years of deep hands-on experience with ServiceNow administration and development in two or more products: ITSM, ITBM, ITOM, GRC, HRSD, or Security Operations
• ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap;
• Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform
• Experience creating and managing Scoped Applications
• Workflow automation and integration development using REST, SOAP, or MID servers
• Scripting skills in Python, Bash, or other programming languages
• Working in an Agile (SAFe, Scrum, and Kanban) environment

Preferred Qualifications:

Good-to-Have Skills:

• Experience with other configuration management tools (e.g., Puppet, Chef).
• Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.)
• Experience with Terraform & CloudFormation for AWS infrastructure automation
• Knowledge of AWS Lambda and event-driven architectures.
• Exposure to multi-cloud environments (Azure, GCP)
• Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)

Professional Certifications (preferred):

• Service Now Certified System Administrator
• Service Now Certified Application Developer
• Service Now Certified Technical Architect

Soft Skills:

• Strong analytical and problem-solving skills.
• Ability to work effectively with global, virtual teams
• Effective communication and collaboration with cross-functional teams.
• Ability to work in a fast-paced environment.

Shift Information: This position is required to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.