Infrastructure Automation Engineer - ServiceNow

Infrastructure Automation Engineer

Key Responsibilities

• ServiceNow Development & Automation:

  Create and configure

  ServiceNow

  catalog items, workflows, Business Rules,

  UI

  Policies, and

  REST APIs

  . You will develop system integrations and process automation, creating and maintaining data integrations between

  ServiceNow

  and other systems.

• Collaboration & Agile Practices:

  You will participate in design reviews and collaborate with product owners, stakeholders, and other developers to understand, estimate, and implement solutions. This role requires you to work effectively within an

  Agile

  environment (

  SAFe, Scrum, and Kanban

  ).

• Code & Quality:

  Design, code, debug, document, deploy, and maintain solutions in an efficient manner. You will also participate in problem analysis and code reviews, ensuring the quality of all developed solutions.

• Support & Maintenance:

  Work directly with users to resolve support issues and monitor the health, performance, and usage of developed solutions. You will remain current on new technology and apply innovation to improve functionality.

Qualifications

• A Master's degree with 1-3 years of experience, a Bachelor's degree with 3-5 years of experience, or a Diploma with 7-9 years of experience in computer science, IT, or a related field.
• 6+ years of hands-on experience with

  ServiceNow

  administration and development in two or more products (

  ITSM, ITBM, ITOM, GRC, HRSD

  , or Security Operations).

• ServiceNow

  development experience using

  JavaScript, AngularJS, AJAX, HTML, CSS

  , and

  Bootstrap

  .
• Strong scripting skills in

  Python, Bash

  , or other programming languages.
• Experience with workflow automation and integration development using

  REST, SOAP

  , or

  MID

  servers.

• ServiceNow Certified System Administrator

  and

  Certified Application Developer

  certifications are preferred.

Soft Skills

• Problem-Solving:

  Strong analytical and problem-solving skills, with the ability to debug and troubleshoot effectively.

• Collaboration:

  Effective communication and collaboration with cross-functional teams, including product owners, stakeholders, and global teams.

• Adaptability:

  The ability to work in a fast-paced environment and remain current on new technologies.