Synchrony Financial

Job Description: Role Title : Project Manager – Risk (L9) Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership role Organizational Overview: Synchrony's Risk Team is a dynamic and innovative team dedicated to providing oversight as 2nd Line of Defense. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars plays a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenge. This role is aligned to the Risk India team, requiring cross-functional effectiveness, and contribute to Enterprise, Compliance, Credit, Operational and Supervisory Affairs Risk pillar. Position Overview: We are looking for a proactive and resourceful Mid-Level Project Manager to partner with the Risk India Leader and manage key projects that enhance operational efficiency and stakeholder engagement. This role involves driving initiatives such as Learning & Development programs, senior leadership visits, offsite events, and process digitization efforts. The ideal candidate will have prior experience working as a Business Analyst or Project Manager in process digitization and be skilled in data visualization and presentation tools. Role Summary: We are looking for a proactive and resourceful Mid-Level Project Manager to partner with the Risk India Leader and manage key projects that enhance operational efficiency and stakeholder engagement. This role involves driving initiatives such as Learning & Development programs, senior leadership visits, offsite events, and process digitization efforts. The ideal candidate will have prior experience working as a Business Analyst or Project Manager in process digitization and be skilled in data visualization and presentation tools. Key Responsibilities: Manage and deliver various projects supporting the Risk strategy, including Learning & Development initiatives, offsite events, and coordination of senior leadership visits. Collaborate effectively with senior leaders and cross-functional teams to ensure alignment, clear communication, and timely project delivery. Develop and maintain polished PowerPoint presentations that summarize project status, insights, and recommendations for senior stakeholders. Create and update Tableau dashboards/reports to provide visual data insights supporting Risk function decision-making. Assist with process digitization projects: gathering requirements, tracking progress, and supporting implementation alongside Business Analysts and technical teams. Act as a dependable liaison between the Risk India Leader and other departments to facilitate smooth project execution and stakeholder engagement. Maintain comprehensive project documentation and generate regular updates and status reports. Identify potential risks and issues related to project delivery and work with leadership to develop mitigation plans. Required Skills/Knowledge: Bachelor's degree in business, Finance, Information Technology, or related discipline with 3-5 years of experience managing projects, preferably within financial services or risk management environments and 5-7 years of experience in lieu of a degree Experience supporting or leading process digitization and automation projects, preferably with exposure to business analysis and requirements gathering Proven ability to work with senior leadership teams and manage multiple priorities concurrently. Advanced Microsoft PowerPoint skills for creating polished presentations and storytelling for executive audiences. Good working knowledge of Tableau or similar data visualization tools. Strong organizational, communication, and stakeholder management skills. Ability to handle confidential information with discretion. Familiarity with Agile or SAFe frameworks and project management tools (e.g., JIRA) to drive iterative delivery and collaboration. Experience coordinating Learning & Development programs and event management is an advantage. Desired Skills/Knowledge: Certification or experience as a SAFe Product Owner/Product Manager or equivalent Agile certification. Experience coordinating or managing Learning & Development initiatives and organizing senior leadership events or offsites. Knowledge of low-code/no-code platforms (e.g., Microsoft Power Platform) to support or lead process automation efforts. Strong analytical and problem-solving skills, with experience in root cause analysis or risk assessment Experience working in a highly regulated environment with compliance and audit focus. Ability to handle confidential information with discretion and maintain high ethical standards. Strong interpersonal skills with a track record of driving change and fostering a culture of innovation and collaboration. Eligibility Criteria: Bachelor's degree in business, Finance, Information Technology, Risk Management, or a related discipline with 3-5 years of experience managing projects, preferably within financial services or risk management environments and 5-7 years of experience in lieu of a degree. Advanced degrees or relevant certifications (e.g., PMP, SAFe, CBAP) will be preferred Minimum 3 to 5 years of progressive project management experience, preferably within financial services, risk management, or a regulated environment. Demonstrated experience working as a Business Analyst or in process digitization/automation projects is strongly preferred. Proven track record of managing complex projects with multiple stakeholders and cross-functional teams. Work Timings : This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ Employees can apply Grade/Level: 09 Job Family Group: Risk Management Job Family Group: Risk Management

Job Description: Role Title: AVP, Principal Front-End Engineer(L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be. Role Summary/Purpose: Billions of transactions—and you’ll touch all of them if you join our IT team as a Principal Front-End Engineer. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of new features and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Communicator: You act as a translator between business stakeholders and your engineering team, ensuring no miscommunications Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. You are the right candidate if you… Have passion: Love tinkering with new software, hardware, work in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customer’s needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Key Responsibilities: Lead development teams through all phases of the Agile development life cycle Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps. Coach & mentor junior talent Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Provide 24x7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Required Skills/Knowledge: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on TypeScript/JavaScript (React JS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Proficiency in TypeScript, JavaScript, React, Redux, CSS, RTL and Cypress Experience leading frontend engineering teams Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Desired Skills/Knowledge : Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Eligibility Criteria: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on TypeScript/JavaScript (React JS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Proficiency in TypeScript, JavaScript, React, Redux, CSS, RTL and Cypress Experience leading frontend engineering teams Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday. Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group: Information Technology

Job Description: Role Title : Senior Analyst, Model Risk Management (L08) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchrony's Risk Team is a dynamic and innovative team dedicated to provide oversight as 2nd Line of Defense. As a member of this Team, you'll play a pivotal role for high quality model validation and to ensure modeling techniques and results are consistent with the respective strategic uses, models performing as intended, and complying with related MRM policies, standards, procedures as well as regulations. This role requires expertise in supporting model validation initiatives related to quantitative analytic modeling with the Synchrony Model Governance and Validation team. If you are passionate about Model validation and Modelling techniques then Synchrony’s Risk team is the place to be. Role Summary/Purpose: Support model validation initiatives related to statistical, Machine Learning (ML) and documentation with the Synchrony Model Risk Management team. This is an individual contributor role. Key Responsibilities: Validate the soundness, accuracy and performance of statistical and ML models. Perform all required tests (e.g. – model performance, sensitivity analysis, back-testing etc.) and timely identify/highlight issues. Perform proper documentation within expected timeframes for effectively highlighting the findings for further review/investigation and facilitate informed discussions on key analytics. Conduct in-depth analysis of large data sets and support the review and maintenance process of relevant models and model validation documentation. Communicate technical information verbally and in writing to both technical and business team effectively. Support in additional book of work or special projects as in when required. Required Skills/Knowledge: Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 6 months to 2 years of hands-on relevant experience, or in lieu of a degree 2 to 4 years of relevant work experience. 6 months to 2 years of hands-on modeling experience in models , such as credit, fraud, marketing, etc. 6 months to 2 years of experience (either as part of educational curriculum or previous work experience) with statistical tools like SAS, Python, SQL, etc. Desired Skills/Knowledge: 0-2 years of proven experience in Model Risk Management or model development in the financial services industry including both analytic/modeling/quantitative experience and governance or other credit/financial discipline. Ability to apply analytical skills to solve problems creatively. Sharp focus on accuracy with extreme attention to detail and able to make recommendations as opportunities arise. Be self-motivated, act promptly and effectively when assigned tasks. Excellent written and oral communication and presentation skills. Eligibility Criteria: Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 6 months to 2 years of hands-on relevant experience, or in lieu of a degree 2 to 4 years of relevant work experience. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/level: 08 Job Family Group: Credit

Job Description: Role Title: Manager, Analytics – Customer Insights (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/ Purpose: Manager, Analytics – Customer Insights (Individual Contributor) will be part of Decision Management – SYF Growth in India Analytics Hub (IAH), rolling up to Synchrony India. The candidate will be responsible to deliver high-visibility and high-impact projects, working in close collaboration with IAH and US Analytics teams to help solve key business problems with solutions that are powered by data and analytics. This role will require to access customer behavior and identify opportunities to improve customer contact experience. This will involve customer behavioral analytics, development and maintenance of ongoing reports, ad hoc data retrieval, and analysis of business processes related to enhancing operational performance. Key Responsibilities: Work in Agile sprints and active participation in analytics projects assigned from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable Work with cross functional groups to combine Operations data with other data sources and complete a full root-cause-analysis, analyze operations experience, including but not limited to, customer experience, key contact drivers and servicing performance while adhering to all analytics standards Work hands-on to derive insights from data and/or automate critical processes using analytical techniques, tools, software and provide actionable recommendations to enable effective decision making and reduce cycle time, as appropriate Deliver projects, adhering to expected timelines, accuracy & compliance with meticulous project management and mentor and support new team members on analytical, technical and functional subject matters Contribute to internal initiatives, perform other duties and/or special projects, as assigned Required Skills/Knowledge: Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience. Minimum 4+ years of relevant work experience in lieu of specified degree. Minimum 2+ years hands-on experience in SQL/SAS/Python or any other programming language experience with an ability to leverage advanced algorithms for building solutions, insight generation and process automation Strong written/oral communication skills Good understanding of USA credit business market Able to work remotely, with minimal direction Able to present findings to all levels of management Strong Team Player in cross-functional environment Ability to generate innovative ideas and work on them which would have significant business impact Advanced working knowledge in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills Desired Skills/Knowledge: 2+ years of analytics experience in Financial Services and Banking domain Ability to effectively manage tasks and projects with competing priorities Think strategically and ability to identify business opportunities Demonstrated ability to manage complexity and multiple initiatives, ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines Ability to synthesize/analyze diverse information, develop and recommend strategies Eligibility Criteria: Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience. Minimum 4+ years of relevant work experience in lieu of specified degree. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday. Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L04+ Employees can apply. Grade/Level: 09 Job Family Group: Data Analytics

Job Description: Role Title: Senior IAM Controls Analyst (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The IAM Control Governance and Compliance team provides oversight and compliance to IAM standards through monitoring, controls, and gap remediation. The Senior IAM Controls Analyst will be a key subject matter expert to drive development and implementation of the IAM controls strategy, ensuring appropriate checks/controls are implemented as related to IAM standards and processes, and assisting in the opening and closing of identified non-compliance remediation activities. Role Summary/Purpose: The Senior IAM Controls Analyst is responsible for supporting the IAM Control Lead in the development and implementation of the IAM controls strategy and ensuring appropriate checks/controls are implemented as related to IAM standards and processes. This will involve creating, defining and implementing control monitoring strategies; promoting continuous improvement; and ensure adherence to regulatory compliance laws. The ideal candidate will be highly motivated and have a passion for technology, customers, excellence, risk identification and results. The candidate must be comfortable engaging with all levels of the organization with strong communication and business influence skills. Key Responsibilities : Assist in the development and refinement of IAM standards, procedures, and job aids. Monitor, assess, and enforce IAM controls in alignment with corporate security policies and regulatory standards. Conduct periodic reviews of IAM controls and exceptions to ensure ongoing compliance and identify opportunities for process improvements. Review, analyze, and process policy exceptions related to IAM, ensuring they are justified, documented, and approved according to defined protocols. Driving exception performance metrics/measurements. Present metrics and results to IAM Management team. Analyze and summarize concerns/gaps and shares plans for remediation Responsible for process automation; Identification and implementation of automation opportunities within the IAM controls program. Responsible for Audit and Regulatory evidence documentation and the organization of document repository. Participate in projects and initiatives in support of regulatory, audit and governance. Candidate will be working with tools such as Jira, eGRC, Keylight, ServiceNow and SharePoint Required Skills/Knowledge : Bachelor’s degree and a minimum of 2 years of either Technology or Information Security experience, OR in lieu of a degree, 4+ years of either Technology or Information Security experience. Minimum 1-3 years working in risk management, controls assurance, or internal audit Understanding of Identity Access Management fundamental concepts Basic understanding of how to interpret and execute Policies, Standards and Procedures, IT Controls, and Risk Management Basic understanding of Control Documentation and Regulatory evidence collection The ability to understand technology changes and ask probing questions regarding preparedness, change testing, risk, and impact factors Must have proven analytical and problem-solving skills Excel expertise including advanced skills (v-lookup, pivot tables, and macro/formula development) Must be detailed oriented Strong oral and written communication skills Strong strategic thinking skills Experience with working with remote teams For internal candidates minimum 18 months in SYF and 12 months in the current role Not on active formal corrective or above Desired Skills/Knowledge : Certification such as CISA, CISM, CISSP, or equivalent. Basic knowledge of Jira, eGRC, Keylight, and CMDB, ServiceNow and SharePoint. Knowledge of industry frameworks (such as: COBIT, NIST, PCI) Coding/scripting skills preferred Strong negotiating skills Ability to work in a matrix organization Creative problem-solver/solution finder Ability to influence all levels Strong organizational skills Ability to handle and prioritize multiple priorities Eligibility Criteria: Bachelor’s degree and a minimum of 2 years of either Technology or Information Security experience, OR in lieu of a degree, 4+ years of either Technology or Information Security experience. Work Timings : (This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday. Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L04+ Employees can apply. Grade/Level: 09 Job Family Group: Information Technology

Job Description: Role Title: AVP, Campaign Operations (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market. Role Summary/Purpose: As AVP, Campaign Operations, you will play a pivotal role within Synchrony Financials’ Growth Marketing team, driving the evolution of campaign operations to deliver highly personalized, data-driven consumer journeys. Leveraging advanced automation and emerging Gen/Agentic AI technologies, you will optimize campaign execution, enhance decision-making processes, and embed a consumer-first mindset across marketing operations. Acting as a transformation leader, you will collaborate cross-functionally to maximize ROI, drive innovation, and strengthen Synchrony’s competitive presence in the market. Key Responsibilities: Campaign Process Discovery: Analyze current campaign workflows to identify gaps and opportunities for AI-driven automation and transformation. Lead quality assurance efforts to ensure robust and compliant processes before implementation. Lead Campaign Transformation: Drive the design and rollout of digitally enabled consumer-first campaigns powered by generative and agentic AI. Embed QA best practices to maintain data integrity, compliance, and seamless execution. Scalable Frameworks: Develop reusable templates, playbooks, and frameworks incorporating AI for targeted segmentation and journey orchestration. Integrate QA protocols to ensure scalability, consistency, and reduced operational risk. Tool Exploration & AI Capability Adoption: Guide the team in researching and piloting emerging AI tools to enhance campaign operations. Lead hackathons and innovation forums to generate creative AI use cases while promoting quality standards. Thought Leadership & Stakeholder Engagement: Lead discussions with Responsible AI Working Group and transformation teams to evaluate AI opportunities within campaign operations. Advocate for alignment with ethical, governance, and QA frameworks. Innovation and Best Practices: Champion the adoption of modern AI techniques and agile marketing practices to continuously transform campaign operations. Embed rigorous QA processes within innovation cycles to guarantee reliable results. Team Enablement: Mentor and upskill the team on AI capabilities, consumer journey design, platform usage, and quality assurance. Encourage participation in hackathons and collaborative challenges to foster learning and innovation. Required Skills/Knowledge: Bachelor's Degree with 4+ years of IT experience or, in lieu of a degree, minimum of 6+ years of Marketing experience in financial domain 4+ years of experience in digital marketing, campaign operations with good knowledge of AI tools – preferably within financial services. At least 1 year of experience in campaign operations, digital marketing – preferably within financial services. Experience with platforms like Microsoft Bot Framework, or Rasa for integrating conversational AI into marketing engagement. Good knowledge of AI tools with experience 3 years Proficiency in AI and automation tools including AWS Bedrock, GitHub Copilot, GPT models, and workflow automation platforms like n8n. Basic proficiency in Python, JavaScript, or similar languages to customize AI tools, develop automation scripts, or partner effectively with technical teams. Awareness of ML lifecycle concepts, model evaluation, and monitoring, enabling better collaboration with analytics or data science teams. Strong data analytics skills using SAS, SQL, Excel, Tableau, or similar tools. Deep understanding and application of Gen AI and agentic AI capabilities for content generation, campaign orchestration, automation, and predictive analytics. Desired Skills/Knowledge: Hands-on experience with marketing automation platforms (e.g., Marketo, Eloqua, Salesforce Marketing Cloud) Knowledge of Customer Data Platforms (eg:- Blueconic, Adobe experience Platform, Salesforce, SAS CI 360) Experience driving change and implementing new frameworks or technologies within complex marketing ecosystems. Strong project management and analytical skills with a focus on measurable business impact Creative thinker with the ability to reimagine existing processes Eligibility Criteria: Bachelor's Degree with 4+ years of IT experience or, in lieu of a degree, minimum of 6+ years of Marketing experience in financial domain Work Timings: 2 PM to 11 PM IST For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group: Marketing

Job Description: Role Title: AVP, Customer data Platforms analyst (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market. Role Summary/Purpose: The AVP, Customer Data Platform Analyst will be instrumental in supporting the Customer Data Platform activities including data identification & ingestion, platform integrations, data quality, data collection, segmentation, and implementing controls & monitoring. This role will work cross-functionally to understand data requirements, source applicable data and establish platform integrations and connections across Synchrony and with external partners and providers. In addition, this role will support the vision, strategy and planning of the Customer Data Platform as well as the broader Marketing Technology stack. Key Responsibilities: Ensure the day-to-day operation and health of the customer data platform in support of the broader marketing technology stack Assist in the technical design and configuration of the platform’s data architecture and identity resolution logic Assist in identifying and integrating of 1st, 2nd, & 3rd party data sources supporting marketing use cases and strategic initiatives Ability to research a variety of data sources and develop flexible approaches for integrating with existing data model(s) Support developing and researching the needed technical ETL requirements for data assets across supporting internal, partner, and/or supplier platforms Support the development and implementation of ETL processes within the CDP to include data prep, cleansing, and hygiene Supports the tactical implementation of data collection listeners Support the planning, building, and distribution of audience segments for use across multi-channel marketing initiatives Provide technical feedback and recommendations regarding potential complimentary technologies contemplated within the MarTech stack Required Skills/Knowledge: Bachelor’s Degree with focus in Computer Science, Marketing Technology, Information Technology, Engineering and/or Data Analytics with 7+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience or, in lieu of degree, 9+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience. Minimum 2+ years of experience working directly with Customer Data Platforms (CDP) Minimum 3+ years data integration development experience 5+ years of experience with SQL, Python, R, or SAS Minimum 5+ years of experience working in Information Technology or Digital Marketing Desired Skills/Knowledge: Demonstrated knowledge and expertise managing complex enterprise Customer Data Platforms Strong proficiency with API/Webhook integrations, JavaScript tags and working with tag management platforms Experience designing and implementing complex data models Experience working with multi-platform ETL processes and managing & troubleshooting data collection protocols Experience with data management and data governance practices, including data quality, cleansing, and metadata management Working knowledge of SnowFlake, Kafka, Splunk and/or similar types of platforms Having experience in working in Gen AI and agentic AI applications example: langgraph, n8n, AWS, co-pilot studio Technical knowledge and understanding of digital advertising delivery and media tagging Experience with custom identity resolution and online/offline profile merging Experience in Agile methodologies and processes Strategic and creative thinker always focusing on innovation solutions Proven experience synthesizing insights from structured analyses to inform business decisions and communicating with stakeholders in an effective manner. Deep knowledge of industry trends relating to customer data platforms, audience development and digital marketing strategies Broad experience working with internal cross-functional partners (i.e., IT, Enterprise Operations) to ensure alignment of priorities and requirements. Experience with consumer financial services organizations, preferably with exposure to credit card marketing or retail marketing, consumer protection, privacy and related laws and policies. Understanding of governmental privacy regulations on the collection and use of customer data (such as GDPR and CPRA) and its overall impact[s] to marketing strategies. Eligibility Criteria: Bachelor’s Degree with focus in Computer Science, Marketing Technology, Information Technology, Engineering and/or Data Analytics with 7+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience or, in lieu of degree, 9+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience. Minimum 2+ years of experience working directly with Customer Data Platforms (CDP) Minimum 3+ years data integration development experience 5+ years of experience with SQL, Python, R, or SAS Minimum 5+ years of experience working in Information Technology or Digital Marketing Work Timings : 2 PM to 11 PM IST For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday. Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group: Marketing

Job Description: Role Title: Manager - Advanced Insights & Analytics (L09) Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The role is part of Collections & Recovery Analytics, supporting Collections, Recovery, and Servicing solutions . The team is focused on improving Collections, Recovery and Servicing Solutions performance, by building BI solutions to support Operations Leaders. This includes key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution. Role Summary/Purpose: Design and develop business intelligence products using Tableau and perform detailed analysis on Collections & Recovery performance, Customer Service, Customer Solutions, and Fraud, using SQL/SAS and Python, so that leaders can make better & impactful decisions. A successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative.Analytics projects will include, but shall not necessarily be limited to: Identifying and analyzing drivers of Servicing performance Leveraging advanced analytical techniques to build unique solutions that improve agent experience or improve business outcome Leveraging time series techniques to understand historical performance and predict future outcome. Developing and testing hypotheses using A/B tests and what-if scenarios This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility. Key Responsibilities: Champion Customers: Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions Relate and Inspire: Collaborate with process owners across different teams in Servicing on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences Elevate Every Day : Execute projects under aggressive deadlines with limited guidance and direction from management. Act as Owners: Prepare and deliver presentations summarizing findings and recommendations; demonstrate an ability to communicate the same in technical and layman terms. Support loss/cost and sizing estimations to enable prioritization and demonstrate business benefit. Provide thought leadership, strategic and analytic support to the group through the utilization of data mining skills and business knowledge. Conduct ad-hoc analyses and reporting as needed. Develop process controls and produce documentation, as needed. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's degree in STEM related fields, such as Engineering, Computer Science, Data Science, or Math with minimum 2-5 years of experience between performing analytics; OR in lieu of a degree, 4-7 years of experience between performing analytics. 2+ years of experience with BI applications; decision support systems, query and reporting, online analytical processing, statistical analysis, forecasting, data mining, and data visualization. 2+ years of experience with tools, facilities, and techniques for managing and administering data. 2+ years of experience with any analytical tool (e.g., SAS, Python, R, MATLAB, PyTorch, TensorFlow + Keras, AWS SageMaker, etc.). 2+ years of SQL/SAS experience. 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint, and Visio). Desired Characteristics: Capable and influential in delivering compelling advanced analytics solutions; capable of being proactive around the same and not just reactive. Ability to propose alternative data options; recommend, drive, and implement the most efficient solutions. 2+ years of experience in Data Science. Experience working with large volumes of data from multiple data sources, primarily Oracle and SQL Server; experience with PySpark or Spark to query data from Hadoop or Data Lake Excellent communication and collaboration skills; must be able to work with and communicate across many functional organizations. Ability to work collaboratively as well as independently. Knowledge of Financial Services Industry. Ability to think out-of-the-box and drive positive change and improvement. Eligibility Criteria: Bachelor's degree in STEM related fields, such as Engineering, Computer Science, Data Science, or Math with minimum 2-5 years of experience between performing analytics; OR in lieu of a degree, 4-7 years of experience between performing analytics. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. Level 7+ employees can apply Grade/Level: 09 Job Family Group: Data Analytics

Job Description: Role Title: VP Analytics - Sam's Club (L12) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities for all to take up leadership roles Organizational Overview: Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose: VP, Sam’s Club Analytics role is a part of India Analytics Hub (IAH). The role involves leading an analytics team and developing analytic capabilities and solutions in partnership with US Analytics teams across marketing planning, measurement and optimization, customer analytics, targeting & segmentation, forecasting, etc. areas to identify growth opportunities , optimize business strategies and derive actionable insights across customer journey. Key Responsibilities: Provide leadership and hands-on analytic support to the Sam’s Club Card Program as and when required Co-own development of analytic agenda and roadmap with US counterpart and deliver on portfolio goals Be a hands on leader and willing to roll up sleeves to lead projects , perform data analysis Spearhead analytics delivery for new product launches, value propositions, customer acquisitions, lifecycle marketing and customer experience initiatives Lead strategic/complex analytics projects from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations Create test and learn culture through ongoing assessment of marketing programs/campaigns Together with US analytics teams, foster strong partnership and engagement with both the internal Synchrony business and client teams Partner with portfolio teams to build business cases and plans to drive marketing and customer strategy, incl. targeting, testing designing, opportunities and cost/benefit analysis to review with client and business teams Lead and inspire a team of professionals, providing mentorship, guidance, engagement, career pathing and development opportunities Formulate strategy and action plan to recruit, retain and develop analytic talent Partner with Analytics CoE teams to drive best practices and centralized analytic capabilities across clients Drive internal initiatives, perform other duties and/or special projects, as assigned Required Skills/Knowledge: Minimum 10 years of experience in building analytics to drive strategy with positive outcomes and measuring impact Minimum 6 years of experience in managing people, developing talent, providing & receiving constructive feedback Minimum 8 years of hands-on SQL and SAS programming experience with an ability to leverage advanced algorithms and be efficient in handling complex/large data sets Good working knowledge of statistical tests, distributions, regression, maximum likelihood estimators, etc. Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills Ability to build and lead large teams, articulate a clear vision and deliver measurable results Ability to work in matrix organization, make and enable data driven decisions Demonstrated ability to manage complexity/ambiguity and multiple initiatives Desired Skills/Knowledge: Strong verbal and written communication skills; ability to engage effectively with a broad range of audiences including senior business leaders, other senior analytics leaders, and highly technical talent Proven hands-on experience utilizing SAS and SQL; Experience with open-source tools such as R and Python a plus; Experience with Tableau a plus Ability to influence business strategies and decisions based on analytic insight Ability to foster partnership and/or influence senior corporate decision makers Experience with modeling/forecasting, and strong understanding of targeting and segmentation Experience with data visualization tools such as Tableau Ability to ideate, design and lead development of analytic capabilities and solutions Good understanding of credit card industry financial P&L drivers and key sensitivities Eligibility Criteria: Minimum 10 years of experience in building analytics to drive strategy with positive outcomes and measuring impact Minimum 6 years of experience in managing people, developing talent, providing & receiving constructive feedback Minimum 8 years of hands-on SQL and SAS programming experience with an ability to leverage advanced algorithms and be efficient in handling complex/large data sets Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. The position is remote, where you have the option to work from home. For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group: Data Analytics

Job Description: Role Title: AVP, Enterprise Fraud Analytics & Reporting (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. This role is part of the Enterprise Fraud Analytics & Reporting organization, which is responsible for monitoring, analyzing, and improving Enterprise Fraud data reporting and regulatory compliance. Role Summary/Purpose: The AVP Enterprise Fraud Analytics & Reporting role will be responsible for driving Enterprise Fraud data monitoring efforts by developing consistent and accurate reporting packages, performing in-depth data analysis to identify trends, and supporting the planning and execution of ongoing business requirements. This role will report to the VP, Enterprise Fraud Analytics & Reporting leader and partner with all functions within the Enterprise Fraud/credit organization Key Responsibilities: Conduct in-depth analysis of key performance indicators, offering leadership insights into underlying drivers and recommending strategies to enhance process efficiency. Collaborate with Senior Leadership across Credit Org to design, develop, implement and oversee data and reporting control activities in coordination with operations, surveillance, compliance, legal, internal controls and risk teams. Perform detailed analysis and develop monthly packets, providing leadership with insights into drivers & make recommendations for process improvement. Enhance & optimize key business reporting incorporating automation where applicable Design and develop Power BI/Tableau dashboards, and visualizations to deliver actionable business insights Present & review monthly packets with all L2 & L3 process leaders to drive data-driven decision making. Proactively analyze a variety of data sources that will act as an early detection system for emerging operational or procedural issues. Develop and maintain SAS and/or SQL codes, visual basic macros, and other tools to facilitate issue resolution and exception reporting for all Level 3 Processes. Establish, refine, implement, and monitor controls to ensure compliance with key banking regulations for Customer Solutions at an enterprise level. Work with internal and external auditors and provides documentation to certify compliance. Identify new and innovative ways to process work efficiently / automate; Implement process and system changes/enhancements. Perform other duties and/or special projects as assigned Required Skills/Knowledge: Bachelors/Masters in quantitative discipline like statistics, mathematics, economics / MBA with 4+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data and 6+ years of relevant experience in lieu of a degree. 3+ years of hands-on experience with data visualization tools esp. Tableau 3+ years of experience in Fraud Data Analysis & Reporting’ Ability to solve complex technical problems with minimal supervision Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and storyboarding skills Strong written/oral communication & stakeholder management skills Desired Skills/Knowledge: Experience in Fraud Data Analysis, Insights Experience in SAS Base & Advanced Programming and Tableau Reporting. Strong project management, communication, and multitasking skills. Eligibility Criteria: Bachelors/Masters in quantitative discipline like statistics, mathematics, economics / MBA with 4+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data and 6+ years of relevant experience in lieu of a degree. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details . For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. Grade/Level: 10 Job Family Group: Data Analytics Job Family Group: Credit

Job Description: Role Title: AVP, Treasury Operations Surveillance Specialist (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Treasury Surveillance team is responsible for planning surveillance campaigns, auditing testing results, communicating results and trends, developing recommendations and ongoing monitoring of payment related processes. This team also performs process deep dives and facilitates automation enhancements. Role Summary/Purpose: The position of a AVP, Treasury Operations Surveillance Specialist is responsible for executing the ongoing surveillance activities and support to the Treasury Payment Governance team. This will include design, test and manage Surveillance campaigns involving payments, payment adjustments, disbursements, account validation, and others, consolidating results and reporting out on findings, providing insights and recommendations, and interacting with multiple stakeholders as well as validation of corrective actions. Key Responsibilities: Perform required recurring testing assessments to ensure various Treasury Operations functions meet business requirements Track status of active Surveillance reviews/tests to ensure timely execution Create and maintain testing evidence documentation and workpapers to support testing activities Document testing, work plans and other Surveillance activities in WMS Maintain and publish job aids for Surveillance activities Preparation/maintenance of Surveillance reviews/tests results dashboards Identify defect categorization and root cause. Develop recommendations for increasing effectiveness and efficiency of Surveillance routines Root cause analysis on Surveillance defects Design and implementation of new tests based on business needs and changes to CTC/CTQ Support detailed process walkthroughs with management, including the identification of process risks and controls Dashboard creation on Surveillance related activities Communicate findings to internal stakeholders/leadership Other duties and/or special projects as assigned Required Skills/ Knowledge: Bachelor’s degree in finance, accounting, business or equivalent related field Minimum experience of 3+ years in audit/surveillance, finance or related field and 6+ years in financial services or banking industry Proficiency with Fiserv/FD host system and AFP on-demand Excellent attention to detail and applying analytical skills Proficiency with Microsoft Office Suite (Word, Power Point, Excel, including report writing and cell functions such as formulas, sorting, grouping) Proficiency in WMS Surveillance System Experience creating presentations and business documents Experience creating dashboards Excellent verbal and written communication skills Proven ability to work independently/self-motivated and meet deadlines Strong Process orientation Skills, project management and process improvement experience Desired Characteristics: Objectively identify problems and recommend solutions to complex control, compliance, or technical issues. Learn and utilize tools for data analysis in the execution of work performed. Strong analytical, risk management and problem solving skills GECOM system knowledge Vision+ system knowledge Understanding of Synchrony payments life cycles Eligibility Criteria: Bachelor’s degree in finance, accounting, business or equivalent related field Minimum experience of 3+ years in audit/surveillance, finance or related field and 6+ years in financial services or banking industry Proficiency with Fiserv/FD host system and AFP on-demand Work Timings: 3:00 PM to 12:00 AM IST For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L8+ Employees can apply Grade/Level: 10 Job Family Group: Finance

Job Description: Role Title: AVP, Principal Front-End Engineer(L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be. Role Summary/Purpose: Billions of transactions—and you’ll touch all of them if you join our IT team as a Principal Front-End Engineer. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of new features and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Communicator: You act as a translator between business stakeholders and your engineering team, ensuring no miscommunications Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. You are the right candidate if you… Have passion: Love tinkering with new software, hardware, work in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customer’s needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Key Responsibilities: Lead development teams through all phases of the Agile development life cycle Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps. Coach & mentor junior talent Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Provide 24x7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Required Skills/Knowledge: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on TypeScript/JavaScript (React JS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Proficiency in TypeScript, JavaScript, React, Redux, CSS, RTL and Cypress Experience leading frontend engineering teams Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Desired Skills/Knowledge : Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Eligibility Criteria: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on TypeScript/JavaScript (React JS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Proficiency in TypeScript, JavaScript, React, Redux, CSS, RTL and Cypress Experience leading frontend engineering teams Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday. Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group: Information Technology

Job Description: Role Title: AVP, Audit Manager – Compliance (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview: Synchrony’s Internal Audit function serves as an independent and objective function aimed at enhancing the organization’s governance, risk management, and controls. Internal Audit’s purpose-driven work adds value to the company by safeguarding a controlled foundation in support of agile and innovative company growth; performing risk-based audit activities designed to identify worthwhile and impactful insights. Role Summary/Purpose: The AVP, Audit Manager within the Internal Audit function will be responsible for executing on the audit plan covering Synchrony Financials’ Compliance risks and Compliance organization. The incumbent will participate as a team member responsible for the execution of compliance audit engagements, including integrated audits, that entail the review, testing, analysis, and conclusion over the design and effectiveness of the bank’s control environment, as well as validation of corrective actions. Key Responsibilities: Contribute and execute as part of a team on scheduled audits with limited supervision needed on complex audits/MRAs, executing audit projects from start to finish and provide general project management and coaching to others on audits. Ensure audits conform with professional and departmental standards, budgets, and timelines. Support detailed process walkthroughs with management, including the identification of process risks and controls Document clear audit work papers that succinctly articulate purpose, scope, procedures and conclusions of test work performed Identify control gaps or control deficiencies and assess the impact to the business Core Auditor responsible for engaging with process owners and senior stakeholders regarding audit results and issue/MRA validations. With support from the Senior Audit Manager, present audit results to internal audit management, as well as the business organization Prepare draft written audit reports and other presentations for review and approval by the Senior Audit Manager with limited supervision. Maintain internal audit competency through ongoing professional development. Build and maintain strong working relationships with key stakeholders. Maintain understanding of current and emerging risks within the subject area Take on audits requiring deep subject matter expertise. Track and validate findings/issues to ensure they are appropriately addressed with limited supervision by the Senior Audit Manager. Lead in research of relevant banking, regulation, and operational topics. Serve as a subject matter advisor and technical resource for the team. Lead other duties and/or special projects as assigned Required Skills/Knowledge: Bachelor's degree in finance, accounting, business or equivalent related field and 6+ years in audit, financial services or related field; In lieu of degree, 8+ years’ experience in audit, financial services, or related field. Currently holds, or is actively pursuing CPA, CIA, or other relevant compliance professional designation/association, such as CRCM or CAMS. Must be willing to travel up to 10% of the time Desired Skills/Knowledge: Ability to effectively integrate business, operational, compliance, technological, and financial components into audit work performed. Demonstrate verbal and written ability to articulate the business objectives, business risk, processes, and controls Ability to objectively identify problems and recommend solutions to complex control, financial, or technical issues. Understands relevant business technologies and their impact to the control environment. Strong written and verbal communication skills Ability to flowchart business processes Able to work independently on multiple assignments while effectively supporting teamwork and achievement of team objectives Strong analytical, risk management, and problem solving skills. Strong PC Skills - MS Office suite, Visio, SAS, ACL Eligibility Criteria: Bachelor's degree in finance, accounting, business or equivalent related field and 6+ years in audit, financial services or related field; In lieu of degree, 8+ years’ experience in audit, financial services, or related field. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Grade/Level: 11 Job Family Group: Internal Audit

Job Description: Role Title: Manager, Enterprise Risk Analytics (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchrony's Risk Team provides independent oversight of Synchrony’s risk-taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk-appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks & providing effective challenge. Risk serves as Synchrony’s Second Line of Defense. Overall, Risk Team oversees and manages the Risk Program to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and complying with related overall risk, risk testing policies, standards, procedures as well as regulations. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars play a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenges. Role Summary/Purpose: The Manager, Enterprise Risk Analytics is an individual contributor role who will be primarily supporting the Enterprise Risk Management team with data execution needs while reporting to the Enterprise Risk Analytics team in India. The candidate will be responsible for using innovative analytical techniques to develop and execute data driven solutions that yield efficiencies and enhanced effectiveness across Enterprise Risk Management. This role will also be responsible for becoming a functional expert, while collaborating with Synchrony Process Owners including VP and SVP levels in the US and India. The candidate will be expected to build partnerships with various US stakeholders as periodically this role may need to work US hours to support monthly and quarterly committee preparation cycles. Key Responsibilities: Develop, manage, and execute data driven solutions and results primarily for the Enterprise Risk Management team. Support Risk functions and activities that include Synchrony’s Risk Aggregation (RA) and Enterprise Risk Assessment program (ERA). Extract data sets for reporting and data quality, and perform debugging and root cause analysis where necessary. Work with ERM team to automate data sourcing while maintaining data validation calculations, controls, and Excel template for ERA and RA processes. Update Tableau dashboards report content and layout, and integrate reporting into executive and committee presentations. Support ERM projects to enhance the process and underlying technology. Execute ERM data and reporting needs on a quarterly basis to support committee presentation materials Support eGRC (system of record for processes, risks, and controls) reporting needs by building relationships with various datasets, developing quality assurance data controls, and testing/validating existing reports. May build and execute additional reporting as needed. Support tool/platform migration from Microsoft Excel to relevant Industry Standard tools. Work directly with SVP's and VP's, while leading the engagements and assessments. Problem solving through analytics to bring value add efficiencies to our customers that include solutions involving automation, visualization, and analytical insight. Support and be a backup resource for reporting and analytics requests from other Risk Pillars including Compliance and Operational Risk. Engage in storytelling with the data output that will create a comprehensive view on what the data means including identified actions. Interact and present key data driven updates and key initiatives to stakeholders. Participate in the Risk Engagement Strategy process that will develop and drive improvements across the Risk Team. Perform other duties and/or special projects as assigned. Required Skills/Knowledge: Bachelor’s Degree in any discipline with 3+ years of relevant experience or in lieu of degree 4+ years of relevant experience. Minimum 3+ years’ hands-on experience with Microsoft Excel; Proficient in advanced Excel formulas and demonstrated use of Excel to manage data templates. Minimum 1+ years’ hands-on experience with one or more data analytics tools including Python, R, SAS, SQL, SPARK, Tableau. Desired Skills/Knowledge: Strong written/oral communication skills. Bachelor’s Degree in a STEM related or Business field. Experience in consumer credit/risk analytics role and working with diverse stakeholders. Experience with Microsoft Office Suite such as PowerPoint. Demonstrated ability to manage multiple projects, organize workflow, and prioritize work assignments. Proven ability to deliver data and reporting solutions for Business problems. Commercially effective and collaborative across teams and functions. Eligibility Criteria: Bachelor’s Degree in any discipline with 3+ years of relevant experience or in lieu of degree 4+ years of relevant experience. Minimum 3+ years’ hands-on experience with Microsoft Excel; Proficient in advanced Excel formulas and demonstrated use of Excel to manage data templates. Minimum 1+ years’ hands-on experience with one or more data analytics tools including Python, R, SAS, SQL, SPARK, Tableau. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L04+ Employees can apply Grade/Level: 09 Job Family Group: Risk Management

Job Description: Role Title: Manager, Analytics – Customer Insights (L9) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview: Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose: Manager, Analytics – Customer Insights (Individual Contributor) will be part of Decision Management – SYF Growth in India Analytics Hub (IAH), rolling up to Synchrony India. The candidate will be responsible to deliver high-visibility and high-impact projects, working in close collaboration with IAH and US Analytics teams to help solve key business problems with solutions that are powered by data and analytics. This role will require to access customer behavior and identify opportunities to improve customer contact experience. This will involve customer behavioral analytics, development and maintenance of ongoing reports, ad hoc data retrieval, and analysis of business processes related to enhancing operational performance. Key Responsibilities: Work in Agile sprints and active participation in analytics projects assigned from scoping to delivery and solve business problems through basic to advanced analytics/data science streams, as applicable Work with cross functional groups to combine Operations data with other data sources and complete a full root-cause-analysis, analyze operations experience, including but not limited to, customer experience, key contact drivers and servicing performance while adhering to all analytics standards Work hands-on to derive insights from data and/or automate critical processes using analytical techniques, tools, software and provide actionable recommendations to enable effective decision making and reduce cycle time, as appropriate Deliver projects, adhering to expected timelines, accuracy & compliance with meticulous project management and mentor and support new team members on analytical, technical and functional subject matters Contribute to internal initiatives, perform other duties and/or special projects, as assigned Required Skills/Knowledge: Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience. Minimum 4+ years of relevant work experience in lieu of specified degree. 2+ years of analytics experience in Financial Services and Banking domain Thorough hands-on experience in SQL/SAS/Python or any other programming language experience with an ability to leverage advanced algorithms for building solutions, insight generation and process automation Strong written/oral communication skills Good understanding of USA credit business market Able to work remotely, with minimal direction Able to present findings to all levels of management Strong Team Player in cross-functional environment Ability to generate innovative ideas and work on them which would have significant business impact Advanced working knowledge in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills Desired Skills/Knowledge: 2+ years of analytics experience in Financial Services and Banking domain Ability to effectively manage tasks and projects with competing priorities Think strategically and ability to identify business opportunities Demonstrated ability to manage complexity and multiple initiatives, ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines Ability to synthesize/analyze diverse information, develop and recommend strategies Eligibility Criteria: Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience. Minimum 4+ years of relevant work experience in lieu of specified degree. 2+ years of analytics experience in Financial Services and Banking domain Thorough hands-on experience in SQL/SAS/Python or any other programming language experience with an ability to leverage advanced algorithms for building solutions, insight generation and process automation Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible L4+ Employees can apply Grade/Level: 09 Job Family Group: Data Analytics

Job Description: Role Title: AVP, Customer data Platforms analyst (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market. Role Summary/Purpose: The AVP, Customer Data Platform Analyst will be instrumental in supporting the Customer Data Platform activities including data identification & ingestion, platform integrations, data quality, data collection, segmentation, and implementing controls & monitoring. This role will work cross-functionally to understand data requirements, source applicable data and establish platform integrations and connections across Synchrony and with external partners and providers. In addition, this role will support the vision, strategy and planning of the Customer Data Platform as well as the broader Marketing Technology stack. Key Responsibilities: Ensure the day-to-day operation and health of the customer data platform in support of the broader marketing technology stack Assist in the technical design and configuration of the platform’s data architecture and identity resolution logic Assist in identifying and integrating of 1st, 2nd, & 3rd party data sources supporting marketing use cases and strategic initiatives Ability to research a variety of data sources and develop flexible approaches for integrating with existing data model(s) Support developing and researching the needed technical ETL requirements for data assets across supporting internal, partner, and/or supplier platforms Support the development and implementation of ETL processes within the CDP to include data prep, cleansing, and hygiene Supports the tactical implementation of data collection listeners Support the planning, building, and distribution of audience segments for use across multi-channel marketing initiatives Provide technical feedback and recommendations regarding potential complimentary technologies contemplated within the MarTech stack Required Skills/Knowledge: Bachelor’s Degree with focus in Computer Science, Marketing Technology, Information Technology, Engineering and/or Data Analytics with 7+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience or, in lieu of degree, 9+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience. Minimum 2+ years of experience working directly with Customer Data Platforms (CDP) Minimum 3+ years data integration development experience 5+ years of experience with SQL, Python, R, or SAS Minimum 5+ years of experience working in Information Technology or Digital Marketing Desired Skills/Knowledge: Demonstrated knowledge and expertise managing complex enterprise Customer Data Platforms Strong proficiency with API/Webhook integrations, JavaScript tags and working with tag management platforms Experience designing and implementing complex data models Experience working with multi-platform ETL processes and managing & troubleshooting data collection protocols Experience with data management and data governance practices, including data quality, cleansing, and metadata management Working knowledge of SnowFlake, Kafka, Splunk and/or similar types of platforms Having experience in working in Gen AI and agentic AI applications example: langgraph, n8n, AWS, co-pilot studio Technical knowledge and understanding of digital advertising delivery and media tagging Experience with custom identity resolution and online/offline profile merging Experience in Agile methodologies and processes Strategic and creative thinker always focusing on innovation solutions Proven experience synthesizing insights from structured analyses to inform business decisions and communicating with stakeholders in an effective manner. Deep knowledge of industry trends relating to customer data platforms, audience development and digital marketing strategies Broad experience working with internal cross-functional partners (i.e., IT, Enterprise Operations) to ensure alignment of priorities and requirements. Experience with consumer financial services organizations, preferably with exposure to credit card marketing or retail marketing, consumer protection, privacy and related laws and policies. Understanding of governmental privacy regulations on the collection and use of customer data (such as GDPR and CPRA) and its overall impact[s] to marketing strategies. Eligibility Criteria: Bachelor’s Degree with focus in Computer Science, Marketing Technology, Information Technology, Engineering and/or Data Analytics with 7+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience or, in lieu of degree, 9+ years of technology, marketing technology, marketing platforms digital media and/or audience management experience. Minimum 2+ years of experience working directly with Customer Data Platforms (CDP) Minimum 3+ years data integration development experience 5+ years of experience with SQL, Python, R, or SAS Minimum 5+ years of experience working in Information Technology or Digital Marketing Work Timings : 2 PM to 11 PM IST For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday. Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group: Marketing

Job Description: Role Title: A VP, Web Engineer III - Apply Buy Digital (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organization Overview Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be. Role Summary/Purpose: AVP, Web Engineer III - Apply Buy Digital will be responsible for development and support of Web based digital applications and delivering high-quality solutions. The ideal candidate would be part of a major technology transformation team responsible for moving towards cloud platform in micro services architecture using Spring Frameworks, in memory data grid, micro-front ends, responsive design etc. Key Responsibilities: Build new web solutions/platforms and enhancements, working closely with requirements analysts, testers, and the customer in an agile development practice Help create project estimates and plans. Represent engineering team in project meetings and solution discussions Ensure application quality and adherence to performance requirements Ensure of internally developed applications are built with high standards of availability, scalability, and extensibility Work closely with an experienced staff comprising both Synchrony resources and vendor technical engineers Communicate the status of build projects and other initiatives to stakeholders and leadership Conduct code reviews to ensure code quality and maintain an application free from vulnerabilities. Collaborate with vendors to deliver high-quality solutions and products. Operate cross-functionally across different teams to drive project success. Demonstrate strong troubleshooting and debugging skills in both production and non-production environments. Partner with Product Owners on application architecture and design. Qualifications/Requirements: Bachelor's degree in computer science or related degree with modern application development experience, with a minimum 4+ years of experience in Technology and in Software Development using Java, Spring. and React and in Lieu of a degree 6+ years of relevant experience. Minimum 3 year of hands-on experience on Java and front-end technologies including frameworks like Spring, React etc. Experience with Micro-Front end is a huge plus. Exposure to AWS is an added advantage. Ability to work/understand with CI/CD technologies. Good understanding of SQL/No SQL Good understanding of SDLC processes (Agile) and release management processes Willing to work flexible shift timings to be able to respond to emergencies Superior oral and written communication, analytical, and problem-solving skills Eligibility Criteria : Bachelor's degree in computer science or related degree with modern application development experience, with a minimum 4+ years of experience in Technology and in Software Development using Java, Spring. and React and in Lieu of a degree 6+ years of relevant experience. Work Timings : 02:00 PM to 11:00 PM IST (WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L8+ Employees can apply Grade / Level : 10 Job Family Group: Information Technology

Job Description: Role Title: Manager, Portfolio Credit Analytics (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose: Manager, Portfolio Credit Analytics will be responsible for providing end to end analytical support and solutions to PCMs supporting PayPal & Venmo within the Digital platform space. The role requires collaboration with Client, Strategy, Finance and Marketing teams to provide analytical support & development of strategies, products, and capabilities. It further requires an understanding of products, data, processes and the use analytical methods/tools for credit/fraud risk evaluation, delinquency/loss mitigation and portfolio monitoring. The position reports into VP, Portfolio Credit Analytics Leader within the India Credit Organization. Key Responsibilities: Partnering with PCMs to understand analytic needs and provide insight and recommendations to support portfolio growth and loss mitigation. Own reporting and detailed performance reviews to support data-driven decision-making, e.g. underwriting metrics, channels, spend behavior, delinquency, and fraud trends. Support credit & fraud initiatives, including pre/post-launch performance tracking and champion/challenger testing. Identify the key trends associated with portfolios using analytics and help the business deploy necessary strategies to mitigate credit & fraud losses. Ability to solve business problems as well as coordinate credit & fraud tasks in cross-functional projects. Study and analyze existing business trends and provide actionable insights to increase profitability / reduce losses. Responsible for developing new and/or maintaining existing daily/weekly/monthly reporting (e.g. Acquisition & Account Management credit & fraud metrics). Partner with Commercial and other teams in researching ad hoc questions / customer complaints and improving CX. Work cross-functionally to support the implementation of new products and capabilities. Work on multiple projects simultaneously and manage projects across portfolios. Expand support to other PCMs and team members based on need. Perform other duties, as necessary. Required Skills/Knowledge: Bachelor's degree with quantitative focus (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 1+ years of experience in consumer and/or commercial Credit/Risk, or Analytics role. OR in lieu of a degree, 2+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience and 4+ years of relevant experience in lieu of a degree 1+ years of experience in SAS 1+ years of experience in Tableau Ability to work with large or complex datasets. Experience working with cross-functional project teams. Excellent analytical and presentation skills. Strong PC proficiency (Microsoft Suite, including: Word, Excel and PowerPoint). Strong self-starter balanced with desire to achieve team goals. Ability to handle sensitive issues with uncompromising integrity and confidentiality. Desired Skills/Knowledge: 1+ years of demonstrated success developing and delivering analytics solutions. Proven analytical and decision-making skills. Strong presentation skills with ability to interact with different teams. Strong communications, problem solving skills & attention to detail. Demonstrated ability to apply strategic thinking toward tactical execution. Eligibility Criteria: Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 1+ years of experience in consumer and/or commercial Credit/Risk, or Analytics role. OR in lieu of a degree, 2+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience and 4+ years of relevant experience in lieu of a degree. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L4-L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L4+ can apply for this opportunity. Grade/Level: 9 Job Family Group: Credit

Job Description: Role Title : AVP, Security & Crisis Management Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities for all to take up leadership roles. Organizational Overview: As part of the SCM (Security & Crisis Management) Team, the responsibilities will be diverse in the new way of working and will include handling all physical security & crisis management related matters in Synchrony’s India hubs. Role Summary/Purpose: The “AVP, Security & Crisis Management” will be responsible for the management, implementation and execution of Synchrony’s security and crisis management strategies and programs across various regional hubs. He will be reporting to the VP Asia Regional Security, Facilities & Transport & perform duties as per the regional security and crisis management requirements. Key Responsibilities: Direct all security aspects in cooperation with Synchrony SCM (Security & Crisis Management) team, location site leadership & the various Regional Hub Leads. Serve as SCM liaison for all security and crisis management matters across the regional hubs. Responsible for meeting company-wide security and crisis management objectives, ensure regional alignment with Global Security Standards. Manage the implementation of the Hub’s Crisis Management program consistent with Synchrony policies and guidance, and in consultation with Synchrony Security/Crisis Management leadership and the Site Leader/s. Coordinating the response to incidents that threaten or affect SYF employees across the regional hubs, business operations, property, equipment or technology. Conducting required emergency response exercises and trainings. Maintaining a strong Hub-based Crisis Management Team, comprising senior-level representatives of major business functions. Co-develop with SCM effective strategies to mitigate regional hub specific risks to safeguard the company, its people and operations. Liaise with Business Continuity as it relates to crisis events which impact operations across the regional hubs. Coordinate with the Business and Corporate Security/Crisis Management Leaders to identify and maintain security processes, practices and policies that reduce risks, respond to incidents and limit exposure and liability in all areas of information, financial, physical, personal and reputational risk. Design and implement emergency response and evacuation plans with associated training. Assure protection of business critical, proprietary, information and systems. Conduct 3rd party vendor site assessments to ensure their physical security & crisis management is consistent with Synchrony’s established standards. Manage the Synchrony Travel Security program for identified employees traveling to and living in the region. Lead Executive Protection Assignments with use of technology, advisories/travel plans. Oversee site-specific Life Safety program/ Employee Health & safety program. Develop and sustain relationships with high level federal, state & local law enforcement and security organizations and private sector counterparts. Foster security culture/awareness, lead awareness & communication efforts. Maintain good working relationships with wide range of suppliers, employees, contractors, stakeholders, etc. Manage vendors & suppliers from manpower, performance, equipment & technology standpoint. Support in Budget/Annual Op Budget Plan, with focus on improving efficiencies & controlling costs. Participate in projects from Security & Facilities standpoint - design, installation & testing of latest equipment’s for new spaces. Conduct/guide investigations, close with reports & secure evidence/s. Liaise with external agencies - as required. Other duties as assigned. Required Skills/Knowledge: Bachelor’s Degree or a Minimum of 5 years’ experience in law enforcement, security or intelligence for governmental agencies or major multinational corporation or in lieu of degree 7 years of relevant experience. Close relationships with local state & federal law enforcement and intelligence agencies. Extensive experience in managing and conducting security operations including physical security, investigations, executive protection and crisis management. Demonstrated leadership experience and ability to effectively lead cross-functional teams. Demonstrated ability to manage projects and deliver results. Strong interpersonal, written and oral communication skills, including the ability to operate effectively at all levels of the organization. Proficient computer skills to include Microsoft office applications. Strong composure and clarity skills during security and crisis events. Ability to work under stressful and crisis situations. Desired Skills/Knowledge: Security/Crisis Management/Investigations related Trainings & Certifications. Knowledge of latest security equipment’s & technology. Understanding of metrics & trend analysis. Eligibility Criteria: Bachelor’s Degree or a Minimum of 5 years’ experience in law enforcement, security or intelligence for governmental agencies or major multinational corporation or in lieu of degree 7 years of relevant experience. Work Timings: The role demands the person to be available as per the requirement of Security & Crisis Management Team. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible to apply Grade/Level: 10 Job Family Group: Other Business Administration

Job Description: Role Title: VP, Finance, Asia HR, Legal, Risk (L12) COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities for all to take up leadership roles Role Summary: The Vice President, Human Resources is a strategic HR partner overseeing a diverse client group of 300+ employees across multiple functions at Synchrony India. This position plays a key role with business clients as a strategic partner, change management leader, and employee advocate. You will collaborate with stakeholders to foster high-performance teams, an inclusive culture, and a positive employee experience. Key Responsibilities: Provide HR business partnership for the Risk, Legal, HR and Finance teams in India. Partner with Senior Management and people leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management. Develop and implement impactful engagement plans in support of Synchrony’s culture, values, and to champion diversity and flexibility. Collaborate with Senior Management and their teams to effectively manage change within the function and across the organization. Manage stakeholder and employee relationships on a proactive basis. Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions. Work with external staffing organizations to identify and recruit key talent and to foster a diverse candidate pipeline. Manage employee relations concerns/escalated issues within client groups. Building relationships of trust with all teams. Lead other initiatives or projects as assigned. Qualifications/Requirements: Bachelor's degree or equivalent work experience. Minimum 5+ years of increasing HR Generalist experience in Human Resources. Past or current experience supporting multiple executive level clients, exempt and non-exempt employees. Strong skills at building relationships with various levels in an organization. Past or current experience supporting a geographically diverse, matrixed client group. Demonstrated strength in coaching, employee relations and conflict resolution Proven experience as an effective business partner for senior levels Desired Characteristics: Experience within financial services and/or technology organizations. A minimum of 12-months experience working with remote/virtual teams Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills. Past or current experience supporting multiple executive level clients Master’s degree in Human Resources or Business-Related Field Very strong influence and change management skills Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment Work Schedule: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be on any corrective action plan (First Formal/Final Formal, LPP) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Job Family Group: Human Resources