Exp : 7yrs to 10yrs Key Responsibilities: 1. Solution Design & Documentation • Lead the requirement gathering sessions with stakeholders from Architecture, Procurement, ServiceNow, OSS Cluster Leads, OEM and business teams. • Develop detailed Solution Design Documents (SDDs) covering asset lifecycle workflows, data models, integrations, and automation requirements for: Servers, Network Devices, Mobile Devices, Display Devices, IP Phones • Translate business and technical requirements into HAM design specifications aligned with industry best practices. 2. Enhancement of Phase 1 (Desktops & Laptops) • Enable and optimize integration with SAP for financial and procurement data alignment. • Integrate with OEM portals to support catalog management, asset onboarding, and real-time asset tracking. Should posses API integration knowledge. • Streamline hardware ordering and delivery processes by working closely with OEMs and procurement teams. 3. Stakeholder Engagement & Collaboration Collaborate with: • Enterprise Architecture for compliance with IT standards and frameworks. • Device Management & Operations for real-world asset lifecycle alignment. • Procurement for catalog, ordering, and delivery alignment. • OEM Partners for catalog publishing and delivery automation. • Change Management & Incident Management teams to design interfaces between HAM and operational ITSM modules. • IGA Teams to understand and capture Joiner-Mover-Leaver (JML) processes for potential integration with HAM. 4. Technical Design & Best Practices • Design interface mechanisms between HAM and Change/Incident modules in ServiceNow • Define and implement automations, triggers, and workflow improvements across asset onboarding, movement, and retirement processes. • Over see Dev UAT and movement to production • Recommend and embed HAM best practices into solution design, focusing on scalability, automation, and audit readiness. 5. Governance & Reporting • Ensure asset management design complies with audit, security, and operational policies. • Define data quality checks and support reporting/visualization requirements for leadership and stakeholders. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY - GDS Consulting – GRC Technology – SAP Application Security & GRC AC- Manager As part of our EY-GDS GRC Technology team, you will drive complex GRC Technology (SAP Security & GRC) engagements and help solve broader risks through solution implementation. You will be the SMR to recommend, design, develop, document, test and debug new and existing implementations and/or applications for internal use, for difficult business problems. In addition, participate in solution designing and consult with business clients/onsite team to understand and meet business needs, and achieving business and technology initiatives. The opportunity We’re looking for Manager with expertise in SAP Security & GRC (AC) to join the leadership group of our EY-GDS GRC Technology Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of the service offering. Your Key Responsibilities Actively aid the team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment Share responsibility, provide support, foresee challenges, maintain clear communication channels with the senior management as well as possess a strong grasp on engagement operational activities Should possess the technical prowess to drive the projects and the capability to lead a team Build connect with client stakeholders, understand their business challenges/pain areas a work with leadership to propose innovative solutions Lead process walkthrough discussions to document end-to-end business processes and functional requirements Demonstrate a detailed knowledge of market trends, competitor activities, EY products and service lines Generate innovative ideas and challenge the status quo Build and nurture positive working relationships with clients with the intention to achieve exceptional client service Identify opportunities to improve engagement profitability Help manage the financial aspects of engagements by organizing staffing, tracking financials, proactive Project management and tracking of issues Support leadership to drive business development initiatives and account mining activities. Build strong internal relationships within EY Consulting Services and with other services across the organization Support business development activities through both leading pursuits and developing strong relationships with existing clients Contribute in development of intellectual capital in your industry of expertise Skills And Attributes For Success Strong communication, presentation and team building skills and experience in producing high quality reports, papers, and presentations Develop people through effective coaching and mentoring Experience in executing and managing research and analysis of companies and markets trends, preferably from a commercial due diligence standpoint Contribute to people-related initiatives including recruiting, retaining, appraisal and training Maintain an educational program to continually develop skills of team members and self To qualify for the role, you must have CA/MBA/M.Sc./B.Tech with a minimum 8 years of consulting / auditing experience Manage complex S4HANA transformation projects and drive delivery of SAP GRC and Security solutions Drive client discussions to design robust SAP Security and GRC solutions for complex SAP landscapes Rich experience in strategizing security & GRC architecture, implementing key controls and driving innovations within the projects Good exposure to designing processes for managing key controls within the organisation Experience in at least 4-6 implementation, upgrade or migration projects for SAP security or SAP GRC and has led at least 1 end to end S4HANA implementation or migration project Ability to independently lead/drive pursuits and sales discussions Should be able to independently drive strategic initiatives within the firm Good exposure to regulatory requirements like SOx, GDPR, GxP etc. and its impact on SAP GRC solutions Exposure to GRC products other than SAP will be an added advantage (For e.g. Oracle GRC,Archer, ServiceNow GRC, IBM Open pages etc.) Clear understanding of project lifecycle managements for e.g. SDLC, Agile and its deliverables Ideally, you’ll also have Project management skills Good knowledge of MS Office tools Good to have certifications - CISA, PMP, SAFe Agilist, SAP GRC AC, SAP Securityprofessional or SAP authorization and auditing Innovative mindset to drive automation agenda within the team Exposure to RPA transformation program approach and understanding of RPA tools like Blue Prism, UI Path Working knowledge of analytical tools and software to support data analysis and visualization engagements What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We’re looking for Manager with expertise in SAP GRC AC (Access Controls) to join the leadership group of our EY-GDS GRC Technology Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of the service offering. Your Key Responsibilities Actively aid the team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment Share responsibility, provide support, foresee challenges, maintain clear communication channels with the senior management as well as possess a strong grasp on engagement nitty-gritties Should possess the technical prowess to drive the projects and the capability to lead a team Build connect with client stakeholders, understand their business challenges/pain areas a work with leadership to propose innovative solutions Lead process walkthrough discussions to document end-to-end business processes and functional requirements Demonstrate a detailed knowledge of market trends, competitor activities, EY products and service lines Generate innovative ideas and challenge the status quo Build and nurture positive working relationships with clients with the intention to achieve exceptional client service Identify opportunities to improve engagement profitability Help manage the financial aspects of engagements by organizing staffing, tracking financials, proactive Project management and tracking of issues Support leadership to drive business development initiatives and account mining activities. Build strong internal relationships within EY Consulting Services and with other services across the organization Support business development activities through both leading pursuits and developing strong relationships with existing clients Contribute in development of intellectual capital in your industry of expertise Be a part of case teams to provide solutions to unstructured problems Skills And Attributes For Success Strong communication, presentation and team building skills and experience in producing high quality reports, papers, and presentations Develop people through effective coaching and mentoring Experience in executing and managing research and analysis of companies and markets trends, preferably from a commercial due diligence standpoint Contribute to people-related initiatives including recruiting, retaining, appraisal and training Maintain an educational program to continually develop skills of team members and self To qualify for the role, you must have CA/MBA/M.Sc./B.Tech with a minimum 8+ years of consulting / auditing experience Manage complex S4HANA transformation projects and drive delivery of SAP GRC and Security solutions Drive client discussions to design robust SAP GRC solutions for complex SAP landscapes Rich experience in strategizing GRC architecture, implementing key controls and driving innovations within the projects Good exposure to designing processes for managing key controls within the organisation Experience in at least 4-6 implementation, upgrade or migration projects for SAP GRC and has led at least 1 end to end S4HANA implementation or migration project Ability to independently lead/drive pursuits and sales discussions Should be able to independently drive strategic initiatives within the firm Preferable and added advantage, comfortable with SAP Security architecture and implementations, ability to design robust SAP Security solutions for complex SAP landscapes Good to have experience managing ITGC framework and logical access review/assessments, defining the best practices/KPIs for configuration and settings of change management and logical access controls, assessing current ITGC controls and deliver remediation roadmaps Good exposure to regulatory requirements like SOx, GDPR, GxP etc. and its impact on SAP GRC solutions Exposure to GRC products other than SAP will be an added advantage (For e.g. Oracle GRC,Archer, ServiceNow GRC, IBM Open pages etc.) Clear understanding of project lifecycle managements for e.g. SDLC, Agile and its deliverables Ideally, you’ll also have Project management skills Good knowledge of MS Office tools Good to have certifications - CISA, PMP, SAFe Agilist, SAP GRC AC, SAP Security professional or SAP authorization and auditing Innovative mindset to drive automation agenda within the team Exposure to RPA transformation program approach and understanding of RPA tools like Blue Prism, UI Path Working knowledge of analytical tools and software to support data analysis and visualization engagements What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan. Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference. Position Description : We are looking for an End user computing Lead/Manager with 8 to 14 yrs. experience in managing and maintaining Windows environment, IT asset management, network infrastructure and Video Conferencing System. The ideal candidate will be responsible for ensuring high level of customer satisfaction in end user computing area. Responsibilities: Lead Day-To-Day IT Operations, infrastructure services support, hardware & software asset management Experienced in Intune/Autopilot infrastructure Experienced in Windows image deployment & management Sound knowledge in ITIL framework Demonstrable technical expertise in deploying MS applications, operating systems, and its migrations. Act as an escalation point for EUC related tasks which involves but not limited to Laptop/Desktop Installation, configurations, and troubleshooting. Patch management of windows systems Deep technical skills on Microsoft Core technologies - DNS, DHCP, WINS, Intune, SCCM, etc. Good understanding of Microsoft Active Directory and related configurations Cisco VC systems administration, IT asset management Excellent communication skills, both written and verbal. Desired Skills: Strong knowledge of networking concepts and protocols (e.g., TCP/IP, VLANs etc.). Experience in server related technologies - Windows server 2016,2019. Knowledge of Linux / Ubuntu servers Experience in ServiceNow ITSM & ITOM discovery and Software Asset management Work Hours CET time zone (11.30 am to 9.30 pm IST) Qualifications : MCA/B-Tech/BE in computer science or Information Technology Certifications - Desirable Azure Administrator Associate Microsoft 365 Certified: Fundamentals Microsoft Certified Azure Virtual Desktop Specialty Trivandrum Kerala India Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. About Program Mercury Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s All-In strategy, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently. The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K. About The Mercury Support Team (MST) As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All-In strategy. The Opportunity The MST Software Configuration Coordinator is accountable for the successful planning and co-ordination of releases related to the Mercury landscape. To be successful, the candidate needs to be process driven and be knowledgeable with SAP Solution Manager functionalities like change request management(ChaRM), Enhanced retrofits and solution documentation. This role will work closely with various teams to facilitate the promotion of changes across the Mercury landscape. The MST Software Configuration Coordinator will review and remediate any conflicts prior to the promotion to production of any system changes. The ideal candidate will have knowledge of the Change Management processes and the interdependencies of the various SAP modules used by Mercury. Essential Functions of the Job: Knowledge of the Software Development Lifecycle (SDLC). Experience in Change, and Release Management within SAP Solution Manager. Understanding of the SAP Transport Management System (STMS). Experience with Solution documentation. Proven ability to work with multi-location teams. Collaborate effectively with cross-functional and technical teams to coordinate changes. Ability to manage multiple projects and prioritize tasks effectively. Build strong relationships with internal and external customers. Flexibility to adapt to shifting priorities and rapid changes. Strong understanding of ITIL best practices. Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation. Familiarity with IT Service Management and the ServiceNow tool Detailed Responsibilities- Self-starter who takes initiative and is eager to learn. Able to work independently while supporting a global project across different regions and time zones. Responsible for daily coordination of activities related to software releases and cutovers. Continuously improve release processes for better efficiency and effectiveness. Serve as the main contact for resolving release-related issues promptly. Communicate updates, status, and issues to stakeholders, including senior leadership. Conduct risk assessments and implement strategies to reduce potential business impacts. Train and mentor team members on best practices in release management. Stay informed about industry trends and advancements in SAP technology to drive innovation. Flexible to work from home or the office. Weekend support for scheduled cutovers may be required. Key considerations: Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience Minimum 5-6 yrs of SAP support/project experience on a global project preferred SAP certified professional preferred but not required What We Look For We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement. What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Focus on Service now experience and GRC and SIR (Security Incident Response) experience SNOW development experience is a must.

Requirements Description and Requirements Position Summary The SQL Database Administrator is responsible for the design, implementation, and support of database systems for applications across the Enterprise . Database Administrator is a part of the Database end to end delivery team working and collaborating with Application Development, Infrastructure Engineering and Operation Support teams to deliver and support secured, high performing and optimized database solutions. Database Administrator specializes in the SQL database platform. Job Responsibilities Manages design, distribution, performance, replication, security, availability, and access requirements for large and complex SQL & Sybase databases. Designs and develops physical layers of databases to support various application needs; Implements back-up, recovery, archiving, conversion strategies, and performance tuning; Manages job scheduling, application release, database change and compliance. Identifies and resolves problem utilizing structured tools and techniques. Provides technical assistance and mentoring to staff in all aspects of database management; Consults and advises application development teams on database security, query optimization and performance. Writes scripts for automating DBA routine tasks and documents database maintenance processing flows per standards. Implement industry best practices while performing database administration task Work in Agile model with the understanding of Agile concepts Collaborate with development teams to provide and implement new features. Able to debug production issues by analyzing the logs directly and using tools like Splunk. Begin tackling organizational impediments Learn new technologies based on demand and help team members by coaching and assisting. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree in computer science, Information Systems, or another related field with 7+ years of IT and Infrastructure engineering work experience. Experience (In Years) 7+ Years Total IT experience & 4+ Years relevant experience in SQL Server + Sybase Database Technical Skills Database Management: Proficient in managing and administering SQL Server, Azure SQL Server, and Sybase databases, ensuring high availability and optimal performance. Data Infrastructure & Security: Expertise in designing and implementing robust data infrastructure solutions, with a strong focus on data security and compliance. Backup & Recovery: Skilled in developing and executing comprehensive backup and recovery strategies to safeguard critical data and ensure business continuity. Performance Tuning & Optimization: Adept at performance tuning and optimization of databases, leveraging advanced techniques to enhance system efficiency and reduce latency. Cloud Computing & Scripting: Experienced in cloud computing environments and proficient in operating system scripting, enabling seamless integration and automation of database operations. Management of database elements, including creation, alteration, deletion and copying of schemas. databases, tables, views, indexes, stored procedures, triggers, and declarative integrity constraints Strong database analytical skills to improve application performance. Strong knowledge in ITSM process and tools (ServiceNow). Ability to work 24*7 rotational shift to support the Database and Splunk platforms. Other Critical Requirements Automation tools and programming such as Ansible and Python Excellent Analytical and Problem-Solving skills Experience managing geographically distributed and culturally diverse workgroups with strong team management, leadership and coaching skills Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders. Prior experience in handling state side and offshore stakeholders Experience in creating and delivering Business presentations. Demonstrate ability to work independently and in a team environment About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Primary Responsibilities Design and develop AI-driven web applications using Streamlit and LangChain. Implement multi-agent workflows with LangGraph. Integrate Claude 3 (via AWS Bedrock) into intelligent systems for document and image processing. Work with FAISS for vector search and similarity matching. Develop document integration solutions for PDF, DOCX, XLSX, PPTX, and image-based formats. Implement OCR and summarization features using EasyOCR, PyMuPDF, and AI models. Create features such as spell-check, chatbot accuracy tracking, and automatic re-training pipelines. Build secure apps with SSO authentication, transcript downloads, and reference link generation. Integrate external platforms like Confluence, SharePoint, ServiceNow, Veeva Vault, Outlook, G.Net/G.Share, and JIRA. Collaborate on architecture, performance optimization, and deployment. Required Skills Strong expertise in Streamlit, LangChain, LangGraph, and Claude 3 (AWS Bedrock). Hands-on experience with boto3, FAISS, EasyOCR, and PyMuPDF. Advanced skills in document parsing and image/video-to-text summarization. Proficient in modular architecture design and real-time AI response systems. Experience in enterprise integration with tools like ServiceNow, Confluence, Outlook, and JIRA. Familiar with chatbot monitoring and retraining strategies. Secondary Skills Working knowledge of PostgreSQL, JSON, and file I/O with Python libraries like os, io, time, datetime, and typing. Experience with dataclasses and numpy for efficient data handling and numerical process Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We’re looking for Manager with expertise in SAP GRC AC (Access Controls) to join the leadership group of our EY-GDS GRC Technology Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of the service offering. Your Key Responsibilities Actively aid the team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment Share responsibility, provide support, foresee challenges, maintain clear communication channels with the senior management as well as possess a strong grasp on engagement nitty-gritties Should possess the technical prowess to drive the projects and the capability to lead a team Build connect with client stakeholders, understand their business challenges/pain areas a work with leadership to propose innovative solutions Lead process walkthrough discussions to document end-to-end business processes and functional requirements Demonstrate a detailed knowledge of market trends, competitor activities, EY products and service lines Generate innovative ideas and challenge the status quo Build and nurture positive working relationships with clients with the intention to achieve exceptional client service Identify opportunities to improve engagement profitability Help manage the financial aspects of engagements by organizing staffing, tracking financials, proactive Project management and tracking of issues Support leadership to drive business development initiatives and account mining activities. Build strong internal relationships within EY Consulting Services and with other services across the organization Support business development activities through both leading pursuits and developing strong relationships with existing clients Contribute in development of intellectual capital in your industry of expertise Be a part of case teams to provide solutions to unstructured problems Skills And Attributes For Success Strong communication, presentation and team building skills and experience in producing high quality reports, papers, and presentations Develop people through effective coaching and mentoring Experience in executing and managing research and analysis of companies and markets trends, preferably from a commercial due diligence standpoint Contribute to people-related initiatives including recruiting, retaining, appraisal and training Maintain an educational program to continually develop skills of team members and self To qualify for the role, you must have CA/MBA/M.Sc./B.Tech with a minimum 8+ years of consulting / auditing experience Manage complex S4HANA transformation projects and drive delivery of SAP GRC and Security solutions Drive client discussions to design robust SAP GRC solutions for complex SAP landscapes Rich experience in strategizing GRC architecture, implementing key controls and driving innovations within the projects Good exposure to designing processes for managing key controls within the organisation Experience in at least 4-6 implementation, upgrade or migration projects for SAP GRC and has led at least 1 end to end S4HANA implementation or migration project Ability to independently lead/drive pursuits and sales discussions Should be able to independently drive strategic initiatives within the firm Preferable and added advantage, comfortable with SAP Security architecture and implementations, ability to design robust SAP Security solutions for complex SAP landscapes Good to have experience managing ITGC framework and logical access review/assessments, defining the best practices/KPIs for configuration and settings of change management and logical access controls, assessing current ITGC controls and deliver remediation roadmaps Good exposure to regulatory requirements like SOx, GDPR, GxP etc. and its impact on SAP GRC solutions Exposure to GRC products other than SAP will be an added advantage (For e.g. Oracle GRC,Archer, ServiceNow GRC, IBM Open pages etc.) Clear understanding of project lifecycle managements for e.g. SDLC, Agile and its deliverables Ideally, you’ll also have Project management skills Good knowledge of MS Office tools Good to have certifications - CISA, PMP, SAFe Agilist, SAP GRC AC, SAP Security professional or SAP authorization and auditing Innovative mindset to drive automation agenda within the team Exposure to RPA transformation program approach and understanding of RPA tools like Blue Prism, UI Path Working knowledge of analytical tools and software to support data analysis and visualization engagements What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Aelum is seeking an experienced ServiceNow ITOM Consultant with 4 to 7 years of experience to join our remote team. This role focuses on assessing, configuring, and optimizing ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB, to enhance IT operations visibility and efficiency. The ideal candidate will have extensive hands-on experience with ServiceNow ITOM, a deep understanding of CMDB and Discovery processes, and the ability to deliver scalable solutions. Candidates will work remotely, collaborating with cross-functional teams to deliver high-quality ITOM solutions tailored to client needs. Mandatory ITOM Experience Minimum of 3 years of hands-on experience in ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB, is compulsory. Proven expertise in configuring and troubleshooting Discovery for automated CMDB population and Service Mapping for business service visibility. Experience optimizing CMDB health through data reconciliation, normalization, and integration with external systems. Responsibilities Assess, configure, and optimize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB. Conduct assessments of existing CMDB setups, identify gaps, and implement remediation plans to improve data accuracy and scalability. Configure and manage ServiceNow Discovery to automate the population of CMDB with accurate infrastructure and application data. Design and implement Service Mapping to create dynamic, accurate maps of business services and their dependencies. Set up Event Management to monitor and correlate events, ensuring proactive incident resolution. Integrate ITOM solutions with external systems using MID Servers, REST/SOAP APIs, or other integration methods. Customize ITOM functionalities using ServiceNow scripting (e.g., GlideRecord, Business Rules, Client Scripts). Develop and maintain technical documentation, including configuration details, assessment reports, and remediation plans. Collaborate with clients to align ITOM solutions with operational needs and ITIL processes. Troubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, and CMDB. Stay informed about ServiceNow ITOM advancements and best practices to deliver cutting-edge solutions. Requirements Minimum of 5 years of hands-on experience with ServiceNow ITOM, with at least 3 years focused on Discovery, Service Mapping, Event Management, and CMDB. At least 5 years of overall experience in IT Operations or related fields. In-depth knowledge of CMDB data models, relationships, reconciliation, and data normalization processes. Proven expertise in configuring and troubleshooting ServiceNow Discovery for automated CMDB population. Experience with Service Mapping to map business services and their dependencies. Hands-on experience with Event Management setup and integration for proactive monitoring. Proficiency in ServiceNow scripting (e.g., GlideRecord, Business Rules) to customize ITOM solutions. Experience with ITOM integrations using MID Servers, REST/SOAP APIs, or other methods. Strong documentation skills to produce assessment reports, remediation plans, and technical guides. Familiarity with ITIL processes (e.g., Configuration Management, Event Management). Ability to work independently and collaborate effectively in a remote environment. ServiceNow certifications (e.g., Certified System Administrator, ITOM Implementation Specialist) are highly preferred.

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. Responsibilities: As a ServiceNow Developer, you will: Engage with stakeholders to understand user stories and determine requirements. Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including ITSM, CSM and CMDB Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory Skill Sets: Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM and CSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and GlideRecord Preferred Skill Sets: Ability to articulate and document the desired business outcome Ability to remove ambiguity from requirements Service orientation with a focus on quality and customer satisfaction Unit and regression testing to strive for first time right deployments Troubleshooting and Diagnostics Conceptual skills Communication skills (verbal and written) Years Of Experience Required: 3+ years of experience working in a design and development role for a ServiceNow Platform. 2+ years of experience as a ServiceNow administrator Education Qualification: Bachelor or equivalents Desired Certifications: ITIL Foundations Certification ServiceNow Developer Certification(s) Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field Of Study Preferred: Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

Role & responsibilities Job Summary We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). CMDB Management: Maintain and manage the Configuration Management Database (CMDB) within ServiceNow. Ensure the accuracy and integrity of CMDB data, implementing best practices and standards. Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information. Discovery and Service Mapping: Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration. Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt. Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB. Strong hands-on experience in optimizing discovery, tailoring patterns and development. Validating discovery results and troubleshooting as required Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers Define, create, and manage Service Mapping infrastructure, including patterns. Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected. Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin Assist with tasks related to implementing the ServiceNow application. Document procedures for the discovery, configuration management functions Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions Preferred candidate profile Qualifications: 1. Over 5+ years of working experience in ServiceNow 2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools 3. Solid understanding of Configuration Management practices and principles 4. Experience implementing ServiceNow Service Mapping 5. ITIL foundations certification preferred 6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally) 7. Effectively working under accelerated deadlines and working independently to complete objectives 8. Experience working in a team-oriented, collaborative environment with good interpersonal skill 9. Ability to translate business requirements into technical specifications and design. 10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision 11. Intelligent, motivated, and competitive with a roll-up-the-sleeves and get the job done” attitude 12. Ability to manage multiple simultaneous tasks within an open and interactive environment.

Summary Position Summary Position: Cyber Security Senior BISO Analyst (L3.5) Location: USI Job Summary Cyber Security BISO Team works with the Deloitte Function Specific Subsidiaries (FSS) & Chief Information Security Officer (CISO) organization directly supporting Deloitte’s Enabling Areas functions. The role involves close integration with various internal and external client-service leaders, technical and non-technical stakeholders to drive widespread cyber security program adoption. The Business Information Security Officer (BISO) Analyst will work closely with the Application teams of various lines of businesses (LOB), including the Office of Chief Information Officer (OCIO). In this role, you will support a group/team to develop a deep understanding of the business to facilitate specialized information security risk-based discussions. This role requires a proactive individual with a keen eye for detail and a strong understanding of cybersecurity frameworks such as, ISO, NIST, CIS. This fast-paced multi-faceted environment requires a highly motivated, self-driven, strong team player who demonstrates an intrinsic desire for continuous personal and professional growth. Key Responsibilities: Oversight & Alignment: Partner with Deloitte’s central Cyber Security organization to ensure consistent adoption of security frameworks, policies, and controls within business units and client teams. Security Strategy Development: Collaborate with business leaders to develop and implement information security strategies that align with business goals and regulatory requirements. Risk Management: Identify, assess, and prioritize information security risks within the enabling areas. Develop and implement risk mitigation strategies. Policy and Compliance: Ensure compliance with relevant information security policies, standards, and regulations (e.g., ISO 27001, NIST, SOC 2, HIPAA). Maintain ongoing audit readiness. Incident Response: Lead the response to security incidents within the enabling areas, including investigation, containment, and remediation efforts. Vulnerability Management: Monitor cyber threats relevant to the business domain. Support risk assessments, issue management, and incident response coordination. Stakeholder Engagement: Serve as the primary point of contact for information security matters within the enabling areas. Build strong relationships with business leaders and other stakeholders. Mitigation Projects: Lead or support projects involving third-party risk, vulnerability remediation, data protection, secure application development, and identity & access governance Security Architecture: Work with IT and business teams to design and implement secure systems and processes that support business operations. Continuous Improvement: Stay current with emerging security threats and trends. Recommend and implement improvements to the organization's security posture Qualifications: Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Experience: Minimum of 4 years of experience in information security 2-4 years of risk management experience or direct participation in risk management processes, including application risk classification and application control assessments. 2-4 years of experience in vulnerability management, cybersecurity, or a related field. Experience with vulnerability assessment tools (e.g., Nessus, Qualys, Rapid7). Experience with GRC platforms (e.g., ServiceNow, Archer, or similar). Certifications: Relevant certifications such as CISSP, CISM, CISA, or equivalent. Technical Skills: Strong understanding of information security principles, technologies, and best practices. Experience with risk management, incident response, and security architecture. Business Acumen: Ability to understand business operations and align security strategies with business objectives. Communication: Excellent verbal and written communication skills. Ability to effectively communicate complex security concepts to non-technical stakeholders. Leadership: Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Soft Skills: Excellent analytical and problem-solving skills. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Detail-oriented with a strong focus on accuracy and quality. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. This role is ideal for a motivated individual who is passionate about cybersecurity and eager to contribute to the organization's security posture. If you have a strong background in vulnerability management and a commitment to continuous improvement, we encourage you to apply. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301153 Show more Show less

Summary Position Summary Assistant Manager – NL ITS Sr Desktop Engineer - Deloitte Support Services India Private Limited Your opportunity Join our innovative, creative, and inclusive NL ITS End User Services team - a world-class operation with extensive knowledge and experience. You will interface with business and technical teams to bring about change and influence across the entire world of Deloitte. Apply your skills to make things happen and be a part of a great team that is passionate about serving a great purpose. Work you'll do: In the role of Sr Desktop Engineer within the End User Technology team, your primary responsibility will be desktop administration, which encompasses application packaging, maintenance and desktop support. You will leverage existing technologies and platforms to fulfill the agreed scope and service level agreements (SLAs). Your efforts will ensure seamless management and support of end user operating systems, drivers, and applications across various devices, including laptops, MacBooks, iPhones, and printers, all while prioritizing client security, legal, and regulatory requirements. Key responsibilities will include: Oversee desktop administration tasks within the End User Technology team, ensuring compliance with agreed scope and SLAs. Manage application packaging and provide desktop support utilizing existing technologies and platforms. Govern and support end user Operating Systems, drivers, and applications across devices including laptops, MacBooks, iPhones, and printers. Utilize ITSM tools like ServiceNow for effective incident and change management. Demonstrate strong knowledge of client operating systems and Office 365, including troubleshooting experience with Outlook, Excel, PowerPoint, Word, and Teams. Manage and support Remote Desktop Services, Azure Virtual Desktop (AVD), and Citrix Workspace. Conduct vulnerability management on end user devices to ensure security compliance. Troubleshoot installation and functionality issues related to SCCM and Intune, and manage application packaging and deployment. Create and update Intune policies to enhance device management processes. Maintain and support Active Directory, Group Policy, and basic networking principles. Utilize basic scripting knowledge in VBScript and PowerShell to automate tasks and improve operational efficiency. Maintain strong communication and collaboration skills to effectively interact with end users, stakeholders, and peer teams. Apply problem-solving skills to troubleshoot and rectify various technical issues while managing multiple tasks. Demonstrate the ability to quickly adapt to new technologies and evolving work environments. Exhibit understanding of Agile methodology to contribute to project delivery and team collaboration. Provide guidance and mentorship to team members, fostering their professional growth and development. Lead by example, demonstrating best practices in technical expertise and project management. Facilitate team meetings and discussions to ensure open communication and collaboration among team members. Support and sponsor team initiatives, providing the necessary resources and leadership to drive successful outcomes. Stay updated on industry trends and best practices, sharing relevant knowledge with the team to inspire innovation. Promote a results-oriented mindset by setting clear goals and celebrating team achievements. Your Professional Experience/Qualifications Strong knowledge of IT concepts with 6-9 years of professional experience in desktop engineering and end user support. Strong technical skills in SCCM, Intune, and MSI technologies, with proven capabilities in troubleshooting installation and functionality issues, as well as application packaging and deployment. Proficient in ITSM tools such as ServiceNow, demonstrating strong skills in incident and change management. Comprehensive understanding of client operating systems including Windows 11 and macOS, with strong troubleshooting skills in Office 365 applications (Outlook, Excel, PowerPoint, Word, Teams). Solid expertise in managing Remote Desktop Services, Azure Virtual Desktop (AVD), and Citrix Workspace for effective remote support. In-depth knowledge of vulnerability management practices on end user devices, ensuring compliance with security policies. Advanced knowledge of Active Directory and Group Policy management, along with basic networking principles to support user environments. Proficient in scripting and automation using VBScript and PowerShell to streamline processes and improve operational efficiency. Excellent communication and leadership skills, enabling effective collaboration with end users and stakeholders, while leading teams toward project success. Well-versed in Agile methodologies, contributing to effective project delivery and team collaboration. Strong educational background in Information Technology, Computer Science, or a related field, with additional relevant certifications (e.g., O365 certifications) being a plus. Demonstrated ability to work effectively in multi-cultural environments, showcasing adaptability and appreciation for diverse perspectives. Your work, your choice We are results focused and believe in excellence in respect in all aspects of our work and interaction with each other. We make full use of technologies that help support different ways of working. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements. Location: Hyderabad Timings: 11 PM to 8 PM Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300981 Show more Show less

Summary Position Summary Senior Analyst - Technical Specialist – Windows, VMWare & Linux - Deloitte Support Services India Private Limited Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premiere thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global. Work you’ll do: The Deloitte Technical Operations Center (TOC) has a broad responsibility to maintain and enhance IT service availability 24x7x365. This includes infrastructure and application services for consumption internally (by Deloitte professionals) as well as by Deloitte’s clients, worldwide. As a TOC Operations Technical Specialist, you will respond to early indicators of system distress to avoid business disruption. You will participate in service restoration efforts through the Major Incident Management process, leading diverse teams of technical professionals in complex troubleshooting efforts. Your contribution to and participation in internal learning delivery will enable the TOC to maintain and improve system availability from multiple locations in support of business operations. As the organization matures, you will provide valuable input to the service design process creating resilient systems. Critical to this role is a mature, cross disciplinary skill set, spanning multiple aspects of service design and delivery, advanced troubleshooting, and the ability to lead disparate technical teams in the pursuit of rapid solutions to complex issues. Technical Skills 24x365 Windows, Virtualization and Linux operations and management Working knowledge of RedHat v7, v8+ in a support setting. Working knowledge of scripting methods such as ansible. Willingness to get involved with technologies that interface with UNIX (such as but not limited to) LAMP Stack, TSM, Samba, LDAP, SAS, GPFS, Oracle, SAP, NAS, SAN, Storage, SFTP etc. Experience with working with HP, IBM, Dell or other datacenter server hardware and storage systems. Experience with working with cloud architecture (GCP, Azure, AWS.) In-depth knowledge of VMware In-depth knowledge of automating and orchestrating tasks using PowerShell & API’s. In-depth knowledge of Windows Server operating systems In-depth knowledge of Microsoft SQL Server as it pertains to virtualization and storage best practices. In-depth knowledge of Windows Clustering. Managing Disk Space, Processor, Memory and Network Utilization realted to server support during software installation LVM Management and File system Management OS hardening and OS Troubleshooting Experience with Application Performance Monitoring tools; AppInsights or NewRelic Experience troubleshooting both Microsoft Windows Server and top tier Linux distributions (RHEL, SLES, Ubuntu) Identify repeatable operational tasks and issues; create automated resolutions to these situations to reduce operational overhead within the virtualization function as well as other enabling areas as required. Support infrastructure applications from a Virtualization function as required, including VMWare Cloud Foundation (ESX, VSAN, vRealize), SQL Server and Microsoft Clustering. Optimization and performance of hardware infrastructure. Ability to diagnose issues with RedHat Linux OS and Windows Server OS to a competent level within a pressured environment and able to meet tight project deadlines to deliver new services to the organization. Responsible for training and knowledge sharing of the service delivery process to other members Responsible for management of server lifecycles within multiple large scale data center environments across the globe. Compliance with Change Control Processes and adherence to standards and documentation. Working with project teams, network engineers and the technical support group implementing new services/systems as required. Performs all related job functions following established process and procedures to preserve the confidentiality of information hosted and managed by the Deloitte Technology organization from unauthorized disclosure. What you’ll be part of—our Deloitte Global culture: At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Who you’ll work with: Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived Qualifications Required Mastery of English language skills (oral and written) Bachelor’s degree in Computer Science, Business Information Systems or relevant experience and accomplishments 4 years of experience in the IT field 3+ years of experience with Windows, VMWare and Linux technologies etc. Fluent in ITIL methodology Working knowledge of at least one of the following scripting languages: PowerShell, Python Working knowledge of ServiceNow or similar service management platform Certifications preferred: Windows, VMware or Linux How you’ll grow: Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible. Benefits you’ll receive: Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters. Corporate Citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301015 Show more Show less

Job Title: Senior Service Delivery Manager Location: Hyderabad Job Type: Full-Time Experience Level: 12+ Years Team: Platform AMS Team About the Role We are seeking a Senior Service Delivery Manager (SDM) with a strong technical background and experience in managing large scale Digital production cloud platforms. As an SDM, you will lead the planning, transition, availability and SLA management of highly available, technically complex platform across multiple teams and domains, with an emphasis on availability, security , and customer impact . This is a high-impact leadership role that bridges engineering and operational excellence and highly complex next-generation distributed cloud services platform. You will work with cross-functional leaders to define, execute, and sustain platform availability and performance objectives. Must have Experience in SRE and tools like Quantum Metric, Tealeaf, Splunk, Dynatrace, CloudWatch. Hands on experience to resolve technical issue root cause analysis. Ability to manage major/high severity issue on war room bridge. Experience in managing large digital complex platform. Lead technical operation involving Java, ReactJS, Angular, AWS Cloud (EKS, S3, ECS, Lambdas), Kafka, Tibco, IBM DataPower, Message broker. Experience with DevOps practices, observability, CI/CD pipelines . Key Responsibilities Drive end-to-end execution of complex programs migration from development to production and steady state operation . Manage service level agreements (SLAs This position requires excellent communication skills, as the Service Delivery Manager regularly interacts with both technical and non-technical stakeholders. Anticipate bottlenecks, manage dependencies, and balance business needs with technical constraints. Collaborate closely with Engineering, Infra and Cloud Ops to enforce high standards of security, compliance, and operational excellence. Establish governance for stakeholder communication, works with partners to ensure service levels are met and problems are resolved quickly. Monitors and reports on service delivery performance to identify areas for improvement and ensures resources are allocated effectively. Develops and implements policies and procedures to ensure consistent and streamlined IT service delivery. Encourages the adoption of emerging technologies to continually improve IT service delivery. Minimum Qualifications 10+ years of technical Service delivery management experience of complex, cloud-based platform. Strong technical background with 8+ years of experience in software development, QA, AMS . Knowledge of event-driven architecture, understanding of tools (e.g., Jira, Confluence, ServiceNow, Dynatrace, Splunk, Quantum Metric ). Exceptional ability to lead cross-functional teams through ambiguity and change. Strong communication, stakeholder management, SLA management and executive reporting skills. Certifications in AWS, ITSM, 6sigma Show more Show less

Position Summary Assistant manager – Network Specialist - Deloitte Support Services India Private Limited In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible. In support of our global organization, we have a new opening for TOC specialist. The primary objective of this role will be to delivering world-class operations support for the globally shared enterprise infrastructure services both on-premises and cloud hosted. The engineer will participate in projects activities, fulfill requests for service through a ticket management system, and use advanced skills to troubleshoot problems with the overall service. Additional responsibilities include participating in the On-Call rotation and learning new skills to support various internal and cyber initiatives. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and other SME teams. The TOC specialist is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. Work you’ll do This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The TOC specialist may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts. Responsibilities Experience in the IT field Strong experience with network technologies including Cisco, Palo Alto, Checkpoint etc. Relevant experience with Cloud technologies not limited to Microsoft (Azure), AWS (Amazon Web Services) etc. Fluent in ITIL methodology Working knowledge of at least one of the following scripting languages: PowerShell, Python Working knowledge of ServiceNow or similar service management platform Familiarity with control frameworks such as ISO 27001, SOC2, and HIPAA, and their impact on technology and process preferred Working knowledge of network monitoring tools such as SolarWinds, Appneta, NetBrain, etc. Experience with Dynamic Routing protocol's such as OSPF, EIGRP, RIP, and BGP Experience with switching protocols such as RSTP, VPC, VLAN Excellent knowledge of TCP/IP, IPsec, HSRP, IPSLA and SNMP protocols Experience with network Monitoring tools such as SolarWinds, NetQoS Performance Center (NPC), Cisco Prime Infrastructure Experience with network analytical tools will be advantage, such as Thousand Eyes, NetBrain, Cisco DNA Center, HP Network Automation (HPNA), Appneta Working knowledge of best practices for IT operations, business continuity, and disaster recovery in an always-on, always-available service model Strong Relevant Experience with Cisco Data Center products will be advantage such as, (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) Advanced knowledge on Cisco and Meraki wireless controllers Strong Relevant Experience with Palo Alto and checkpoint firewalls will be advantage Troubleshooting issues and maintaining optimum network uptime Maintain Network Documentation Respond to Tie 1, 2 support demands relative to complex network topologies and protocols Review network performance metrics and statistics to identify potential future failures (proactive approach) Deliver upskill training across TOC team within Network Ops area of expertise Represent Deloitte in Vendor Service Quality Reviews (SQR) and provide adequate feedback Work closely with managers and operations analysts to ensure the success of daily operations Interface with Subject Matter Expert (SME) teams in planning, scheduling, and implementing changes Contribute to knowledge base and KEDB's to facilitate resolution and gain FCR within TOC The team The Technology Operations Center optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of, smart people with the right competencies and empowerment to act fast and avert problems before they impact the business. Location : Hyderabad Work shift Timings : 24x7 operations Qualifications Bachelor of Engineering/ Bachelor of Technology 6+ years’ experience in a similar role and Enterprise organization Essential Exceptional communications skills, both written and verbal Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders. A strong track record of delivering continual service improvement. Be able to communicate effectively, technical issues with technical and non-technical audience. Foundational organizational skills with the ability to prioritize and multi-task. Ability to work both independently and within a team Flexible, calm, and professional demeanor in a fast-paced, high-stress environment. Demonstrate ability to collaborate with team members that encourages shared ideas to resolve complex problems Highly Motivated, self-starter who has a very strong desire to learn. Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred) A solid understanding of the ITIL and Agile framework Experience conducting process analysis and documenting process improvement initiatives. Good to have CCNA Routing and Switching (200-301) CCNP Enterprise 350-401 ENCOR CCNP Collaboration (350-801 CLCOR) Check Point Certified Security Administrator (CCSA R80) Palo Alto Networks Certified Network Security Administrator (PCNSA) ITIL® 4 Foundation - IT Service Management Certification How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301005 Show more Show less

What you will do In this vital role you will be responsible for developing innovative self-service solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform. As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project stakeholders, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions. The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams. This role sits within the Digital, Technology and Innovation Infrastructure Automation product team and is tasked with delivering solutions that will integrate and facilitate the automation of various processes and enterprise systems. Please note, this is an onsite role based in Hyderabad. Key Responsibilities: Deliver outstanding self-service and automation experiences for our global workforce Create ServiceNow catalog items, workflows, and cross-platform API integrations Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. Create and maintain data integrations between ServiceNow and other systems Develop system integrations and process automation Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives Collaborate with product owners, stakeholders, testers and other developers to understand, estimate, prioritize and implement solutions Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner Participate in problem analysis, code review, and system design Remain current on new technology and apply innovation to improve functionality Collaborate closely with stakeholders and team members to configure, improve and maintain current applications Work directly with users to resolve support issues within product team responsibilities Monitor health, performance and usage of developed solutions What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 0 to 2 years of experience in computer science, IT, or related field OR Bachelors degree and 2 to 5 years of experience in computer science, IT, or related field OR Diploma and 4 to 7 years of experience in computer science, IT, or related field Required Skills & Qualifications: 3+ years of deep hands-on experience with ServiceNow administration and development in two or more products: ITSM, ITBM, ITOM, GRC, HRSD, or Security Operations ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap; Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform Experience creating and managing Scoped Applications Workflow automation and integration development using REST, SOAP, or MID servers Scripting skills in Python, Bash, or other programming languages Working in an Agile (SAFe, Scrum, and Kanban) environment Preferred Qualifications: Good-to-Have Skills: Experience with other configuration management tools (e.g., Puppet, Chef). Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.) Experience with Terraform & CloudFormation for AWS infrastructure automation Knowledge of AWS Lambda and event-driven architectures. Exposure to multi-cloud environments (Azure, GCP) Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Professional Certifications (preferred): Service Now Certified System Administrator Service Now Certified Application Developer Service Now Certified Technical Architect Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced environment. Shift Information: This position is required to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

What you will do In this vital role you will lead the execution of complex or novel assignments requiring strategic planning and development of new and/or improved validation techniques, deviations, and procedures. In this position you will supervise validation activities through internal audits and conduct risk assessments to identify the need for requalification and establish policies for computer system re-validation. This individual will actively participate during all phases of qualification/validation of computerized systems: evaluate projects; provide guidance and technical information to others (lead qualification/validation activities); determine and establish requirements for qualification/validation of each individual system/equipment; formulate independent decisions related to qualification/verification activities. Responsibilities Review validation/qualification packages of computerized systems for completeness and accuracy, sound rationale, Regulatory expectations, compliance with validation policies and procedures, and accurate data analysis. Serve as Owner or QA Contact for handling the Deviations. Compare results against acceptance criteria and work with appropriate departments to resolve exceptions and deviations. Bring critical exceptions or deviations to managements attention and initiate and enforce necessary improvements and corrections to established systems and processes. Initiate, implement, and track completion of Change Control and deviation requests related to computer systems. Participation and support of regulatory inspections. The individual will be required to work from our office located in Hyderabad India (Amgen India-AIN). The candidate will be required to go into the office as dictated by the site policy. Validation Validation Documentation: Review and approve all validation documentation, ensuring compliance with regulatory requirements and internal quality standards. Requirement Specifications & Test Protocols: Review and approve Requirement Specifications, Design Specifications, Test Protocols, Validation Plans, Summary Reports, and Requirement Traceability Matrices. System Life Cycle Documents: Review and approve System Life Cycle Documents (e.g., test protocols) prior to their use in production. Data Integrity Assessments: Review and approve Data Integrity Assessments to ensure data is accurate and complies with regulatory standards. Change Control Management: Initiate, review, and approve Change Control requests, acting as the QA contact for changes in systems (e.g Trackwise/Veeva , ServiceNow) Periodic Review/Audit Trail System Periodic Reviews & Audit Trails: Review and approve periodic system reviews and audit trail reports to ensure system integrity and compliance. Supplier Management Supplier Evaluations : Provide support for supplier evaluations as needed, ensuring suppliers meet quality, compliance, and performance standards. Deviation & CAPA Management: Initiate and manage deviations (major and minor) as required. Serve as the primary QA contact for deviations, ensuring proper investigation and resolution. Act as the quality reviewer and approve for problem records in ServiceNow, ensuring that all records meet internal quality standards. CAPA & Effectiveness Verification (EV): Serve as the QA contact or owner for Corrective and Preventive Actions (CAPA) and Effectiveness Verification (EV) records, ensuring timely and effective resolution. Responsible as a Business Owner for overseeing and managing specific GxP Computerized Systems programs and projects, ensuring compliance with regulatory standards and alignment with business objectives. Independently develop solutions that are thorough, practical and consistent with functional objectives. Review and approve operational and administrative Standard Operating Procedures (SOPs) and Work Instructions, ensuring alignment with regulatory and quality standards. Apply analytical skills to evaluate complex problems, utilizing both qualitative and quantitative data, including trend analysis, to develop effective solutions. Contributes to continuous improvement efforts and initiatives. Assists with training initiatives and strategy as required. Provides support for the Management Review Process when needed. Supports the Integrated Systems Assessment (ISA) Process as necessary. Participates in and aids with regulatory inspections as required. What we expect from you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree with a minimum of 7 years experience in Software and Systems Quality assurance OR Bachelors degree with a minimum of 10 years of Software and Systems Quality assurance experience Preferred Qualifications: Strong understanding of the regulations outlined in 21 CFR Part 11, EU Annex 11, GAMP standards. Proven experience in the validation of computerized systems and strong understanding and application of GxP regulations (GMP, GLP, GCP, GPvP, GDP). Experience managing quality assurance processes, including Change controls, Deviations, CAPAs and effectiveness checks. Demonstrated ability to handle and resolve complex quality issues using analytical and problem-solving skills. Strong decision-making abilities with the capacity to drive tasks to completion. Ability to work independently with minimal supervision. Leadership skills with experience leading projects, teams, or tasks. Experience with tools and systems such as HP ALM, Jira, Confluence, Track Wise , Documentation Management Systems, LIMS, SAP and Maximo. Broad technical expertise within specialty area and familiarity with industry standards. Ability to provide training, guidance, and contribute to team quality. Works closely with leadership / senior staff and external experts to extend capabilities and enhance performance.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. About Program Mercury Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s All-In strategy, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently. The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K. About The Mercury Support Team (MST) As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All-In strategy. The Opportunity The MST Software Configuration Coordinator is accountable for the successful planning and co-ordination of releases related to the Mercury landscape. To be successful, the candidate needs to be process driven and be knowledgeable with SAP Solution Manager functionalities like change request management(ChaRM), Enhanced retrofits and solution documentation. This role will work closely with various teams to facilitate the promotion of changes across the Mercury landscape. The MST Software Configuration Coordinator will review and remediate any conflicts prior to the promotion to production of any system changes. The ideal candidate will have knowledge of the Change Management processes and the interdependencies of the various SAP modules used by Mercury. Essential Functions of the Job: Knowledge of the Software Development Lifecycle (SDLC). Experience in Change, and Release Management within SAP Solution Manager. Understanding of the SAP Transport Management System (STMS). Experience with Solution documentation. Proven ability to work with multi-location teams. Collaborate effectively with cross-functional and technical teams to coordinate changes. Ability to manage multiple projects and prioritize tasks effectively. Build strong relationships with internal and external customers. Flexibility to adapt to shifting priorities and rapid changes. Strong understanding of ITIL best practices. Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation. Familiarity with IT Service Management and the ServiceNow tool Detailed Responsibilities- Self-starter who takes initiative and is eager to learn. Able to work independently while supporting a global project across different regions and time zones. Responsible for daily coordination of activities related to software releases and cutovers. Continuously improve release processes for better efficiency and effectiveness. Serve as the main contact for resolving release-related issues promptly. Communicate updates, status, and issues to stakeholders, including senior leadership. Conduct risk assessments and implement strategies to reduce potential business impacts. Train and mentor team members on best practices in release management. Stay informed about industry trends and advancements in SAP technology to drive innovation. Flexible to work from home or the office. Weekend support for scheduled cutovers may be required. Key considerations: Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience Minimum 5-6 yrs of SAP support/project experience on a global project preferred SAP certified professional preferred but not required What We Look For We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement. What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Role Description Minimum 10+ years of relevant experience in a Network Operations Engineer role. CCNA certification is mandatory; CCNP certification preferred or actively being pursued. Strong working knowledge of: Branch & Data Centre Switching and Routing Wireless technologies – setup, troubleshooting, and security Enterprise Firewalls – especially CheckPoint and Palo Alto Internet routing and security principles Cloud technologies (understanding is a strong plus) Interior and exterior routing protocols Site-to-Site and Remote Access VPN technologies Proxy technologies – Bluecoat or McAfee Load Balancers IP Address Management and network services such as DNS, DHCP, NTP Network management, monitoring & diagnostic tools Network probes and packet capture analysis Excellent communication skills in English Additional Knowledge, Experience, And Qualifications That Will Help Experience working within the ITIL Framework Proficiency with ServiceNow platform Awareness or knowledge of voice, video, and audio-visual solutions What You’ll Do Collaborate as part of a global, multi-locational cross-matrix team in a dynamic environment Play a key role in maintaining and evolving the technical network estate Focus on operations and sustaining engineering, with occasional project/change work Partner with teams such as Service Desk, Platforms, Information Security, and End User Services Take ownership of incidents, problems, and issues, ensuring adherence to SLAs and OLAs Serve as a technical resource for: Change requests and project implementations Maintenance activities, firmware upgrades, and patch cycles Work using standard operating procedures and internal documentation Log and update incidents/requests via ServiceNow Maintain awareness of technology roadmaps for both existing and upcoming solutions Shift work, weekend support, and on-call responsibilities are part of the role Key Skills Routing and Switching CCNA Security Firewall Management (CheckPoint, Palo Alto) Skills Routing And Switching,Ccna Security,Firewall Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. About Program Mercury Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s All-In strategy, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently. The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K. About The Mercury Support Team (MST) As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All-In strategy. The Opportunity The MST Software Configuration Coordinator is accountable for the successful planning and co-ordination of releases related to the Mercury landscape. To be successful, the candidate needs to be process driven and be knowledgeable with SAP Solution Manager functionalities like change request management(ChaRM), Enhanced retrofits and solution documentation. This role will work closely with various teams to facilitate the promotion of changes across the Mercury landscape. The MST Software Configuration Coordinator will review and remediate any conflicts prior to the promotion to production of any system changes. The ideal candidate will have knowledge of the Change Management processes and the interdependencies of the various SAP modules used by Mercury. Essential Functions of the Job: Knowledge of the Software Development Lifecycle (SDLC). Experience in Change, and Release Management within SAP Solution Manager. Understanding of the SAP Transport Management System (STMS). Experience with Solution documentation. Proven ability to work with multi-location teams. Collaborate effectively with cross-functional and technical teams to coordinate changes. Ability to manage multiple projects and prioritize tasks effectively. Build strong relationships with internal and external customers. Flexibility to adapt to shifting priorities and rapid changes. Strong understanding of ITIL best practices. Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation. Familiarity with IT Service Management and the ServiceNow tool Detailed Responsibilities- Self-starter who takes initiative and is eager to learn. Able to work independently while supporting a global project across different regions and time zones. Responsible for daily coordination of activities related to software releases and cutovers. Continuously improve release processes for better efficiency and effectiveness. Serve as the main contact for resolving release-related issues promptly. Communicate updates, status, and issues to stakeholders, including senior leadership. Conduct risk assessments and implement strategies to reduce potential business impacts. Train and mentor team members on best practices in release management. Stay informed about industry trends and advancements in SAP technology to drive innovation. Flexible to work from home or the office. Weekend support for scheduled cutovers may be required. Key considerations: Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience Minimum 5-6 yrs of SAP support/project experience on a global project preferred SAP certified professional preferred but not required What We Look For We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement. What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Hi We are hiring for the ITES Company for the Global Benefits Specialist Role. Overview The Global Benefits Specialist is responsible for administering employee benefit programs across regions, including health insurance, NPS, reimbursements, and meal/fuel cards. The role ensures compliance with organizational and regulatory policies, manages benefit deductions aligned with payroll cycles. This position plays a key role in employee engagement by conducting onboarding sessions and hosting regular benefits updates. The specialist leverages platforms like Darwin, Workday, and ServiceNow for benefits processing, reporting, and performance monitoring. Strong communication, stakeholder management, and technical proficiency are essential, along with the ability to operate confidently in a global, fast-paced environment. Key Skills : Any Graduate Minimum 3 years of hands-on experience in Global benefits administration. Proficiency in Darwin, Workday, and ServiceNow is mandatory. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Mumbai) Type : Job Code # 265 b)To Apply for above Job Role ( Bangalore) Type : Job Code # 266 Job Description ***Minimum 3 years of hands-on experience in Global benefits administration.*** 1. Benefits Administration: Manage NPS enrollments, advances, and employee reimbursements. Oversee health and insurance enrollments, claims processing, and renewals. Administer meals and fuel card programs for employees. Ensure compliance with regulatory and organizational policies related to benefits. Validation of benefits deductions and familiarity with payroll processing and cutoff dates 2. Vendor and Stakeholder Management: Act as the primary liaison between the organization and benefits vendors. Handle vendor invoicing and ensure timely payment and issue resolution. Collaborate with internal stakeholders, including HR and Finance teams & payroll teams, to address employee concerns. 3. Employee Engagement: Conduct onboarding sessions for new employees, providing a comprehensive overview of benefits offerings. Lead monthly meetings to address employee queries and provide updates on benefits programs. 4. Technical Proficiency: Manage benefits processes using tools such as Darwin, Workday, and ServiceNow. Leverage reporting and analytics features in these tools to monitor benefits performance and identify areas for improvement. Required Skills and Qualifications: Operate from the office to ensure seamless coordination and timely task execution. Technical Skills: Proficiency in Darwin, Workday, and ServiceNow is mandatory. Communication: Exceptional command of English (native-level proficiency) with strong interpersonal and presentation skills. Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage. Personality: Confident and professional, with the ability to lead meetings and engage employees effectively. Stakeholder and Vendor Management: Proven ability to manage relationships with multiple stakeholders and external vendors.

We are seeking a dedicated Software Engineer specializing in IT Service Management . You will play a vital role in enhancing our Change Enablement processes and driving collaborative initiatives within our strong team of change professionals. If you are organized, efficient, and ready to tackle multiple deadlines, we encourage you to apply. Responsibilities Develop Change Enablement digital strategy processes focusing on continuous integration, continuous delivery, devops, automation and data analytics Manage and deliver daily change enablement workflow tasks, ensuring adherence to risk controls Prepare detailed data analytics and change reports for Governance meetings Engage with Release Managers, Engineering, Operational Risk, and Audit teams to facilitate Change Enablement tasks Identify opportunities for operational readiness and improvement within the Change Enablement process Requirements 3-5 years of experience in IT Change Enablement or Change Management within large organizations Proficiency in ITIL version 3 or 4 and the Microsoft suite of tools Understanding of risks associated with the System Delivery Lifecycle and change environments Knowledge of Continuous Integration and Continuous Delivery concepts and tools such as ServiceNow and Gitlab Strong analytical skills with the ability to manipulate and report data Nice to have DevOps Foundation certification Programming and/or automation skills across various toolsets or technologies Familiarity with devops and agile methodologies Attention to detail in identifying gaps in operational processes Effective stakeholder management and interpersonal skills Show more Show less

Project Description: This is a high-visibility opportunity for experienced Functional Business Analysts to work on transformation programs in the Corporate & Institutional Banking (C&IB) domain. The project is centered around enhancing client onboarding processes, strengthening credit and risk evaluation systems, and improving compliance with regulatory requirements, including AML and KYC. The initiative operates in a dynamic Agile environment and involves cross-functional collaboration between business, risk, operations, and technology teams. Responsibilities: • Work closely with business stakeholders to understand, document, and prioritize requirements. • Conduct detailed analysis of current-state processes for client onboarding, credit scoring, lending workflows, and compliance. • Define and document user stories, functional specifications, process flows, and data mappings. • Support the product owner with backlog refinement, sprint planning, and prioritization. • Facilitate workshops and walkthroughs with subject matter experts. • Ensure alignment between business requirements and technical deliverables. • Assist with UAT planning, test case development, and defect triaging. • Maintain strong communication with project managers, developers, testers, and stakeholders throughout the SDLC. Mandatory Skills: • 5+ years of experience as a Functional Business Analyst in the banking or financial services domain. • Proven domain expertise in the following: o C&IB Client Onboarding o Credit and Risk Scoring o Lending Processes o AML (Anti-Money Laundering) o KYC • Strong verbal and written communication skills in English. • Ability to create structured and well-documented artefacts (resumes will be reviewed for documentation quality). • Experience working in Agile delivery models (Scrum, SAFe). • Familiarity with tools like JIRA, Confluence, and MS Office Suite. Nice-to-Have Skills: - Exposure to regulatory change or transformation programs. - Knowledge of GRC platforms or tools (e.g., Archer, ServiceNow GRC). - Prior experience in data analysis or data mapping activities. - Familiarity with integration patterns between front-office and back-office systems. - Awareness of global banking regulations and compliance frameworks. Languages: English: C2 Proficient Show more Show less