Service Desk Executive

#freepost

Designation: Service Desk Executive

Experience: 3 + Years

Location: Gurugram Haryana

Qualification: Graduation/Engineering in Computer or Electronics

• Provide first-level technical support to end-users (internal or client-based) via phone, email, chat, or ticketing system.
• Accurately log, classify, and prioritize incidents and service requests in the ITSM platform (e.g., ServiceNow, Freshservice).
• Diagnose and resolve issues related to:
• Windows OS, MS Office, and common enterprise applications
• Desktop/laptop hardware and peripherals
• Basic network connectivity (LAN, Wi-Fi, VPN)
• Password resets, access requests, printer issues
• Escalate unresolved issues to Level 2/3 support teams or relevant vendor support.
• Monitor ticket queues to ensure SLA compliance and timely resolution.
• Maintain documentation and contribute to the knowledge base and FAQs.
• Assist in onboarding/offboarding activities (account setup, email configuration, etc.).
• Coordinate with internal teams and third-party vendors for issue resolution and service updates.
• Deliver support aligned with ITIL best practices.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Work Location: In person