Service Desk Executive

As a Service Desk Executive, your role involves managing and resolving support tickets for clients using the ServiceNow platform. Your key responsibilities include: - Monitoring, managing, and resolving incoming IT service tickets through ServiceNow. - Providing L1 and basic L2 support for user issues related to hardware, software, network, and systems. - Ensuring timely and professional communication with clients in the UK time zone. - Escalating complex issues to the appropriate internal teams and following up until resolution. - Maintaining accurate documentation of incidents, service requests, and resolutions. - Ensuring SLAs are met and adhering to quality standards in customer support. - Providing regular updates to clients and internal stakeholders on ticket progress. - Collaborating with internal IT and development teams for issue resolution and continuous improvement. As for the required skills and qualifications, you should have: - 2-4 years of proven experience as a Service Desk Executive / IT Support Executive. - Hands-on experience with ServiceNow or similar ticketing systems. - Strong understanding of IT support processes and tools. - Excellent verbal and written communication skills in English. - Ability to work independently and collaboratively in a team. - Comfortable working in the UK time zone (mandatory). - Ability to join immediately (no notice period or max 7 days).,