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Quantum Business Advisory (QBA)
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Service Desk Executive

Service Desk Executive

Quantum Business Advisory (QBA)

0 - 1 years

|

0 - 1 Lacs

Posted:3 hours ago| Platform:

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Skills Required

service desk management it service desk ms office service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Job Summary:

Key Responsibilities:

Act as the first point of contact for service requests and incidents.
Log, track, and resolve user issues via chat,phone, email, or ticketing tools.
Escalate unresolved issues to higher support levels as needed.
Follow standard operating procedures (SOPs) and maintain service quality.
Coordinate with other teams to ensure timely resolution of issues.
Maintain accurate records of interactions and solutions.

Skills & Qualifications:

Bachelor’s degree (any stream; IT/CS preferred).
Good communication and problem-solving skills.
Basic knowledge of IT systems, MS Office, and service desk tools is an advantage.
Willingness to work in rotational shifts (24x7 support environment).
Customer-centric and eager to learn.

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Quantum Business Advisory (QBA)

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