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Infosys BPM
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Service Desk Executive

Service Desk Executive

0 years

|

0 - 2 Lacs

Posted:5 days ago| Platform:

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Skills Required

service desk technical support technical voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Provide technical support to customers through phone, email, or chat channels.
Troubleshoot and resolve customer issues related to software products in a timely manner.
Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
Maintain accurate records of customer interactions using CRM software.

Job Requirements :

0-1 year of experience in a similar role (service desk or technical support).
Strong communication skills for effective interaction with customers over the phone or via email/chat.
Ability to troubleshoot basic technical problems using problem-solving techniques.
Basic knowledge of computer hardware, operating systems, and common software applications.

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Information Technology and Services

Bangalore

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