Service Desk Executive

Role Overview: You will be responsible for providing excellent customer service to clients in a timely and professional manner. Your primary goal will be to ensure customer satisfaction and retention through effective communication and problem-solving. Key Responsibilities: - Interact with customers via phone, email, and chat to address inquiries and resolve issues. - Manage customer accounts and update information as needed. - Collaborate with other departments to ensure a seamless customer experience. - Identify opportunities to upsell products or services to existing customers. - Keep detailed records of customer interactions and transactions. Qualifications Required: - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and a customer-centric approach. - Ability to multitask and prioritize in a fast-paced environment. - Previous experience in customer service or a related field is preferred. - Proficiency in MS Office and CRM software. (Note: No additional details of the company were provided in the job description.),