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Infosys BPM
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Service Desk Executive

Service Desk Executive

1 - 4 years

|

1 - 5 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

servicenow technical support service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Provide technical support to customers through phone, email, or chat for IT-related issues.
Troubleshoot and resolve customer complaints in a timely and professional manner.
Escalate complex issues to senior technicians or other teams as needed.
Maintain accurate records of all interactions with customers using ServiceNow software.

Job Requirements :

1-4 years of experience in a similar role providing technical support or servicing desktop applications.
Strong knowledge of Windows operating systems, Active Directory, Outlook configuration, and basic networking concepts.
Excellent communication skills with the ability to articulate technical information clearly to non-technical users.
Proficiency in using ServiceNow or similar helpdesk management tools.

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Information Technology and Services

Bangalore

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