Service Desk Executive (Immediate Joiner)Ahmedabad Only

Job Summary:

Service Desk Executive

Key Responsibilities:

• Monitor, manage, and resolve incoming IT service tickets using 

  ServiceNow

  .
• Provide 

  L1 and basic L2 support

   for user issues related to hardware, software, network, and systems.
• Ensure timely and professional communication with clients in the 

  UK time zone

  .
• Escalate complex issues to the appropriate internal teams and follow up until resolution.
• Maintain accurate documentation of incidents, service requests, and resolutions.
• Ensure SLAs are met and adhere to quality standards in customer support.
• Provide regular updates to clients and internal stakeholders on ticket progress.
• Collaborate with internal IT and development teams for issue resolution and continuous improvement.

Required Skills and Qualifications:

• 2–4 years of proven experience as a 

  Service Desk Executive / IT Support Executive

  .
• Hands-on experience with 

  ServiceNow

   or similar ticketing systems.
• Strong understanding of IT support processes and tools.
• Excellent 

  verbal and written communication skills in English

  .
• Ability to work independently and collaboratively in a team.
• Comfortable working in 

  UK time zone

   (mandatory).
• Ability to join 

  immediately

   (no notice period or max 7 days).