Posted:2 days ago|
Platform:
On-site
Full Time
Designation: - Service Desk Executive
Location: - Noida (Hybrid)
Preferred Qualification: - BCA
Key Responsibilities:
1. Issue Logging & Tracking – Use ticketing systems to record and monitor incidents.
2. Escalation Management – Forward complex problems to higher-level support teams.
3. Knowledge Base Maintenance – Create and update help articles and FAQs.
4. User Satisfaction – Communicate effectively and follow up on resolved issues.
5. ITIL Best Practices – Apply frameworks for incident, problem, and change management
Typical tasks of a help desk analyst include:
Job Type: Full-time
Pay: Up to ₹24,000.00 per month
Benefits:
Thoughtsol Infotech Pvt. Ltd.
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