Service Desk Executive

We are seeking a skilled Service Desk Executive to join our team in India. The ideal candidate will be responsible for providing technical support and ensuring a seamless experience for our users. You will be the first point of contact for technical issues, working to resolve them efficiently and effectively.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or chat.
• Diagnose and resolve hardware and software issues in a timely manner.
• Manage service requests and incidents using the ticketing system.
• Escalate complex issues to appropriate technical teams when necessary.
• Document troubleshooting steps and resolutions for future reference.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Participate in team meetings and contribute to continuous improvement initiatives.

Skills and Qualifications

• 3-6 years of experience in a Service Desk or Technical Support role.
• Proficient in Windows and Mac OS environments.
• Strong understanding of common software applications (e.g., Microsoft Office, antivirus solutions).
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
• Excellent verbal and written communication skills in English.
• Strong analytical and troubleshooting skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Fluency in English and Kannada (Read, write, speak, understand)