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Service Desk Executive

2 - 7 years

2 - 3 Lacs

gurugram

Posted:14 hours ago| Platform: Naukri logo

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Skills Required

service desk procurement service desk management data management troubleshooting mis reporting team performance hardware quotations report generation adx it service desk amc web portal. log vendor coordination track coordinate approvals po issue resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation:

Key Responsibilities :

1. Service Desk and IT Support

  • Responsible for logging IT issues via phone, email, chat, and web portal.
  • Log, track, and resolve incidents using

    ManageEngine

    and

    ADX

    tools.
  • Assign tasks to engineers and ensure timely closure.
  • Ensure HP warranty and AMC support coverage for all IT equipment.

2. Data Management and Reporting

  • Maintain HP warranty call tracker in ADX.
  • Ensure SLA compliance and generate the following management reports:
    • Daily Open Call Reports
    • Summary and CSAT Reports
    • Printer/Projector Reports
    • AMC Tracker Reports (Monthly)
    • MIS Reports (Weekly/Monthly)
    • Monthly Service Desk Presentations

3. Procurement and Vendor Coordination

  • Obtain quotations for hardware and coordinate internal approvals.
  • Process purchase orders (POs) and track invoice submissions.
  • Follow up to ensure timely vendor payments.
  • Coordinate with vendors to ensure smooth supply chain operations.

4. Vendor and Team Performance Monitoring

  • Monitor the daily performance of engineers across all locations.
  • Compile and submit daily performance and activity reports.

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