Service Desk Executive Thoughtsol Infotech

2.0 - 7.0 years

2 - 3 Lacs

gurugram

Work from Office

Designation: Service Desk Executive Location: Gurugram Experience: Minimum 2 years Key Responsibilities : 1. Service Desk and IT Support Responsible for logging IT issues via phone, email, chat, and web portal. Log, track, and resolve incidents using ManageEngine and ADX tools. Assign tasks to engineers and ensure timely closure. Ensure HP warranty and AMC support coverage for all IT equipment. 2. Data Management and Reporting Maintain HP warranty call tracker in ADX. Ensure SLA compliance and generate the following management reports: Daily Open Call Reports Summary and CSAT Reports Printer/Projector Reports AMC Tracker Reports (Monthly) MIS Reports (Weekly/Monthly) Monthly Service Desk Presentations 3. Procurement and Vendor Coordination Obtain quotations for hardware and coordinate internal approvals. Process purchase orders (POs) and track invoice submissions. Follow up to ensure timely vendor payments. Coordinate with vendors to ensure smooth supply chain operations. 4. Vendor and Team Performance Monitoring Monitor the daily performance of engineers across all locations. Compile and submit daily performance and activity reports.

Posted 3 days ago

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