Senior Associate Corporate Services Customer Support

In this vital role you will bethe second line of support after AI-assisted self-service for Amgen staff needing assistance with issues related to Travel, Expense and other corporate services. This role is critical to Amgens efforts to ensure that its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients.

• Handle incoming queries via ServiceNow related to corporate services.
• Troubleshoot Travel, Expense and general corporate services operations issues.
• Maintain logs of common issues and their resolutions.
• Bring up complex cases to relevant internal collaborators.
• Update AI assistant and knowledge articles based on frequently asked questions and their answers.

Basic Qualifications:

• Bachelors degree with 3+ years in a customer-facing role.
• Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred.

• Customer service oriented and ability to demonstrate empathy.
• Experience working with ServiceNow and SAP Concur.
• Ability to respond quickly and thoughtfully to questions and concerns.

• Familiarity with industries practicing GxP or other highly regulated industries.
• Basic knowledge of Travel and Expense management tools and processes.

• Clear and concise communication skills.
• Time management and ability to prioritize tasks.
• Strong customer service mindset.
• Customer service oriented and ability to demonstrate empathy.
• Experience working with ServiceNow and SAP Concur.
• Ability to respond quickly and thoughtfully to questions and concerns.

• Familiarity with industries practicing GxP or other highly regulated industries.
• Basic knowledge of Travel and Expense management tools and processes.

• Clear and concise communication skills.
• Time management and ability to prioritize tasks.
• Strong customer service mindset.