Senior Associate Corporate Services Customer Support

Job Description

Provide second-line support after AI-assisted self-service for Travel, Expense, and corporate services issues. Handle queries via ServiceNow and troubleshoot related operational problems. Maintain logs of common issues and escalate complex cases to internal teams. Update AI assistants and knowledge articles based on frequently asked questions. Require bachelor's degree with 3+ years in a customer-facing role. Experience with corporate services and tools like ServiceNow and SAP Concur preferred. Strong customer service skills, empathy, clear communication, and time management essential. Familiarity with regulated industries (GxP) and travel/expense processes is a plus. Support Amgen's mission by ensuring staff can focus on patient care. Competitive benefits and collaborative culture offered.