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Amgen
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Senior Associate Corporate Services Customer Support

Senior Associate Corporate Services Customer Support

Amgen

3 - 8 years

2 - 6 Lacs

Hyderabad

Posted:3 days ago| Platform:

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Skills Required

Administration SAP Expense management Time management Oncology Customer support Customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Let s do this. Let s change the world. In this vital role you will bethe second line of support after AI-assisted self-service for Amgen staff needing assistance with issues related to Travel, Expense and other corporate services. This role is critical to Amgen s efforts to ensure that its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients.

Handle incoming queries via ServiceNow related to corporate services.
Troubleshoot Travel, Expense and general corporate services operations issues.
Maintain logs of common issues and their resolutions.
Bring up complex cases to relevant internal collaborators.
Update AI assistant and knowledge articles based on frequently asked questions and their answers.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Bachelor s degree with 3+ years in a customer-facing role.
Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred.

Preferred Qualifications: Functional Skills: Must-Have Skills:

Customer service oriented and ability to demonstrate empathy.
Experience working with ServiceNow and SAP Concur.
Ability to respond quickly and thoughtfully to questions and concerns.

Good-to-Have Skills:

Familiarity with industries practicing GxP or other highly regulated industries.
Basic knowledge of Travel and Expense management tools and processes.

Soft Skills:

Clear and concise communication skills.
Time management and ability to prioritize tasks.
Strong customer service mindset.
Customer service oriented and ability to demonstrate empathy.
Experience working with ServiceNow and SAP Concur.
Ability to respond quickly and thoughtfully to questions and concerns.

Good-to-Have Skills:

Familiarity with industries practicing GxP or other highly regulated industries.
Basic knowledge of Travel and Expense management tools and processes.

Soft Skills:

Clear and concise communication skills.
Time management and ability to prioritize tasks.
Strong customer service mindset.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

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Senior Associate Corporate Services Customer Support