Neuron7.ai is a rapidly growing AI-first SaaS company with a focus on developing a groundbreaking service intelligence product. With the support of prominent venture capitalists in Silicon Valley and a group of distinguished angel advisors/investors, we are gaining recognition as a startup with immense potential. Our platform enables enterprises to make informed service decisions efficiently by providing service predictions within seconds through the analysis of both structured and unstructured data. Joining Neuron7.ai means becoming a part of a dynamic and innovative team that is reshaping the landscape of service intelligence. We value creativity, collaboration, and a dedication to pushing boundaries in all aspects of our work. As a member of our team, you will have the opportunity to work alongside a passionate group of professionals committed to delivering impactful user experiences. We foster a culture of continuous learning and growth, encouraging each team member to contribute ideas and drive projects forward. Key Responsibilities: - Lead the design and development of user-friendly interfaces for our AI-powered platform. - Collaborate with UX designers, product managers, and backend engineers to ensure seamless integration and optimal user experiences. - Establish best practices for UI development, maintaining high-quality code and design consistency. - Conduct user research and usability testing to gather feedback for continuous improvements. - Stay updated on the latest trends and technologies in UI/UX design and implement innovative solutions to enhance user interaction. - Mentor junior UI engineers and foster a culture of knowledge sharing within the team. Qualifications: - Minimum of 6 years of experience in UI engineering or frontend development with a proven track record of successful projects. - Proficiency in HTML, CSS, and JavaScript, including modern frameworks such as React, Angular, or Vue.js. - Strong understanding of responsive design principles and cross-browser compatibility. - Experience with version control systems, preferably Git. - Excellent problem-solving skills and attention to detail in both design and functionality. - Strong communication skills and the ability to collaborate effectively in a cross-functional team environment. At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach in all our endeavors. Our mission is to revolutionize service decision-making through advanced AI technology, and we are committed to delivering excellence across all aspects of our work. Company Perks & Benefits: - Competitive salary, equity, and spot bonuses. - Paid sick leave. - Latest MacBook Pro provided for work. - Comprehensive health insurance. - Paid parental leave. - Flexible work arrangements, offering the option to work from home or our vibrant Bengaluru office. If you are passionate about creating exceptional user interfaces and seeking to join a forward-thinking team, we look forward to hearing from you!,
Neuron7.ai is a rapidly growing AI-first SaaS company focused on creating a category-defining service intelligence product. Backed by top venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, Neuron7.ai is recognized as a startup to watch. The company's swift traction in the market underscores its mission to empower enterprises to make accurate service decisions at scale. The AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from leading experts. In complex service environments such as high-tech devices, manufacturing, and medical devices, Neuron7.ai helps service leaders excel in critical metrics like first-call resolution, turnaround time, and service margins. At Neuron7.ai, you will be part of a dynamic and innovative team that is redefining service intelligence. The company values creativity, collaboration, and a commitment to pushing boundaries. As a Staff Data Scientist at Neuron7.ai, you will lead the design, development, and deployment of NLP-driven solutions for processing and analyzing large volumes of unstructured data. Your role will involve designing, training, and optimizing machine learning models using libraries such as PyTorch, NLTK, and Scikit-learn. You will also architect and deploy AI/ML products on cloud platforms like Azure, GCP, or AWS, collaborating closely with data engineering teams to ensure seamless integration of AI models into production systems. Additionally, you will perform advanced SQL analytics to extract actionable insights from structured datasets and stay up-to-date with the latest advancements in NLP and machine learning techniques. Mentoring junior data scientists, fostering a culture of technical excellence within the team, and effectively communicating complex technical concepts to non-technical stakeholders and customers are also key aspects of the role. Neuron7.ai is looking for a candidate with a minimum of 12 years of experience in data science, with a focus on NLP, LLM, and unstructured data processing. The ideal candidate should have a proven track record of launching NLP-driven products to live users, expertise in Python and standard libraries such as PyTorch, NLTK, and Scikit-learn, and experience with Transformer-based models (e.g., BERT, RAG, GPT, Gen AI), among other requirements. Strong interpersonal and communication skills, proficiency in SQL for analytics and data manipulation, and the ability to work with large-scale datasets are also essential qualifications. Preferred skills for the role include knowledge of MLOps practices for model deployment and monitoring, familiarity with tools like Airflow, Spark, or similar data processing frameworks, and a background in working with customer-facing applications and APIs. At Neuron7.ai, integrity, innovation, and a customer-centric approach are prioritized values. The company's mission is to enhance service decision-making through advanced AI technology, delivering excellence in all aspects of its work. Company perks and benefits at Neuron7.ai include a competitive salary, equity, and spot bonuses, paid sick leave, a latest MacBook Pro for work, comprehensive health insurance, paid parental leave, and the opportunity to work from the vibrant Bengaluru office in a hybrid model. If you are excited about building innovative backend solutions and want to be part of a forward-thinking team, Neuron7.ai would love to hear from you.,
Neuron7.ai is a rapidly growing AI-first SaaS company that focuses on creating a category-defining service intelligence product. Backed by top venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, Neuron7.ai is recognized as a startup to watch. Our rapid traction in the market underscores our mission to empower enterprises to make accurate service decisions at scale. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from leading experts. In complex service environments such as high-tech devices, manufacturing, and medical devices, Neuron7.ai helps service leaders excel in critical metrics like first-call resolution, turnaround time, and service margins. Learn more at Neuron7.ai. At Neuron7.ai, you'll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. As a Staff Data Scientist at Neuron7.ai, you will lead the design, development, and deployment of NLP-driven solutions for processing and analyzing large volumes of unstructured data. You will bring a deep technical skill set and a passion for innovation to launch impactful AI products to live users. In addition, you will serve as a mentor to junior team members and collaborate closely with cross-functional teams and customers. Lead the development and deployment of NLP-based solutions to process and analyze unstructured data at scale. Design, train, and optimize machine learning models using libraries such as PyTorch, NLTK, and Scikit-learn. Architect and deploy AI/ML products on cloud platforms like Azure, GCP, or AWS. Collaborate with data engineering teams to ensure seamless integration of AI models into production systems. Perform advanced SQL analytics to extract actionable insights from structured datasets. Stay up-to-date with the latest advancements in NLP and machine learning techniques. Mentor junior data scientists and foster a culture of technical excellence within the team. Communicate complex technical concepts to non-technical stakeholders and customers. Partner with customers to understand their needs and translate them into technical solutions. Minimum 8 years of experience in data science, with a focus on NLP and unstructured data processing. Proven track record of launching NLP-driven products to live users. Expertise in Python and standard libraries such as PyTorch, NLTK, and Scikit-learn. Experience with Transformer-based models (e.g., BERT, GPT). Strong experience with one or more cloud platforms (Azure, GCP, AWS) for hosting and deploying AI/ML products. Familiarity with data engineering pipelines and best practices. Proficiency in SQL for analytics and data manipulation. Excellent problem-solving skills and ability to work with large-scale datasets. Strong interpersonal and communication skills, with the ability to mentor team members and interact with customers effectively. Preferred Skills: Knowledge of MLOps practices for model deployment and monitoring. Familiarity with tools like Airflow, Spark, or similar data processing frameworks. Background in working with customer-facing applications and APIs. At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses. Paid sick leave. Latest MacBook Pro for your work. Comprehensive health insurance. Paid parental leave. Work from our vibrant Bengaluru office. If you're excited about building innovative backend solutions and want to be part of a forward-thinking team, we'd love to hear from you!,
Neuron7.ai is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, Neuron7.ai is recognized as a startup to watch. The platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Joining Neuron7.ai means being part of a dynamic and innovative team that is redefining service intelligence. The company values creativity, collaboration, and a commitment to pushing boundaries. As a member of the dedicated team at Neuron7.ai, you will focus on optimizing infrastructure, deployment processes, and overall system performance. The culture promotes continuous improvement and encourages every member to share ideas and drive impactful projects. Your responsibilities will include leading the design, implementation, and management of CI/CD pipelines to automate and streamline deployment processes. You will collaborate with software development and IT teams to enhance workflows and ensure efficient release cycles. Monitoring and troubleshooting system performance to ensure high availability and reliability of applications will be a key aspect of your role. Additionally, you will architect and manage cloud infrastructure for scalable and secure application environments, automate infrastructure provisioning and configuration management, conduct regular system audits, implement security best practices, and ensure compliance with industry standards. Mentoring and guiding junior DevOps engineers, fostering a collaborative and knowledge-sharing environment, and documenting processes, configurations, and standard operating procedures will also be part of your responsibilities. The ideal candidate should have 8+ years of experience in DevOps engineering or a related field, extensive expertise in cloud platforms (AWS, Azure, GCP) and associated services, strong experience with containerization technologies (Docker, Kubernetes), proficiency in scripting languages (e.g., Python, Bash, Ruby) for automation tasks, familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack), excellent problem-solving skills with a proactive, solutions-oriented mindset, and strong communication skills with the ability to work collaboratively across teams. At Neuron7.ai, integrity, innovation, and a customer-centric approach are prioritized. The company's mission is to enhance service decision-making through advanced AI technology with a dedication to delivering excellence in all aspects of work. Company perks and benefits include a competitive salary, equity, spot bonuses, paid sick leave, a latest MacBook Pro for work, comprehensive health insurance, paid parental leave, and the opportunity to work from the vibrant Bengaluru office. Neuron7.ai is committed to diversity and inclusion and welcomes passionate individuals who are dedicated to optimizing deployment processes and driving infrastructure excellence to join the team.,
Neuron7.ai is a rapidly growing AI-first SaaS company dedicated to developing a category-defining service intelligence product. With the backing of prominent venture capitalists in Silicon Valley and a select group of angel advisors/investors, we have established ourselves as a startup with great potential. Our platform enables enterprises to make precise service decisions at scale by providing service predictions within seconds through the analysis of both structured and unstructured data. You can learn more about us at Neuron7.ai. Joining Neuron7.ai means becoming a vital part of a dynamic and innovative team that is reshaping service intelligence. We highly value creativity, collaboration, and a commitment to pushing the boundaries of innovation. Our product team at Neuron7 is relatively new and expanding rapidly. By joining us, you will be part of a design and product team that is dedicated to launching Neuron7's upcoming innovations and establishing a robust design and research practice within the company. As an early member of our team, you will have the unique opportunity to significantly influence both the product's direction and the team's design culture. Most of our team is based either in the Bay Area or Bangalore. As Neuron7 progresses towards building the next generation of AI-powered service intelligence, you will play a crucial role as the Product Designer for Search. In this role, you will be responsible for shaping the user experience around our Search product, along with its analytics and insights, while also enhancing the design quality across all our products. Your main responsibilities will include: - Leading the end-to-end design process for the Next Gen Search product, encompassing discovery, ideation, prototyping, high-fidelity UI, and implementation support - Collaborating with Product, Data Science, Engineering, and Customer Success teams to enhance knowledge and diagnostics search and provide insights on search KPIs to our customers - Partnering with Product and Engineering to define and execute the product strategy and roadmap for an intuitive and scalable user experience - Working closely with the Head of Design to establish design vision and principles for the Neuron7 platform - Conducting or supporting user research and usability testing to comprehend user needs, validate ideas, and iterate rapidly - Contributing to the creation of a design system that promotes efficiency, consistency, and high-quality design throughout the platform - Operating autonomously while engaging in-person with cross-functional peers in Bangalore and asynchronously with global stakeholders We are looking for someone with the following qualifications: - 8+ years of product design experience, showcasing a strong portfolio of delivering consumer-level experiences in complex B2B or enterprise products - Demonstrated ability to drive the end-to-end design process with a high level of agency - Strong design skills with a keen eye for detail in interaction, usability, and visual design - Proficiency in Figma and a keen interest in staying updated with the latest design and AI tools to advance the design practice - Excellent collaboration and communication skills, capable of engaging others through storytelling, prototypes, and clear rationale - A self-starter who thrives in fast-paced, high-growth environments - Experience collaborating with cross-functional partners to deliver high-quality product experiences - Familiarity with user research and a deep passion for understanding customer pain points - Enthusiasm for working on cutting-edge AI technology and contributing to defining a category: Service Resolution Intelligence - Passion for tackling real-world problems with innovative, AI-powered solutions If this description resonates with you, we are eager to hear from you! Join our high-impact team where your voice and ideas will play a significant role in shaping what we build and how we build it.,
Role Overview: As a Staff Product Designer at Neuron7.ai, you will be a crucial part of shaping the user experience for the Service Resolution Intelligence product portfolio. You will work alongside product managers, engineers, and data scientists to design intuitive interfaces that enhance the usability and enjoyment of our products. Key Responsibilities: - Develop user flows, wireframes, and high-fidelity prototypes to effectively communicate design concepts for complex service products. - Conduct user research and needs analysis to identify user pain points and gather valuable insights. - Establish and maintain design systems and style guides to ensure consistency across all products. - Collaborate closely with engineering teams to ensure successful implementation of design solutions. - Stay updated on the latest design trends and technologies to incorporate innovative solutions. - Advocate for user-centered design principles throughout the product development process. - Utilize deep understanding of user-centered design methods and processes to continuously enhance practices. - Take the lead in building the UX practice at Neuron7, starting as an individual contributor and growing with the company. Qualifications: - Proven experience as a senior UX designer with over 10 years of experience, showcasing a strong portfolio for web and/or mobile applications, preferably in enterprise software or SaaS products. - Capable of functioning as both a practitioner and leader, setting design standards and practice foundations independently and for future team growth. - Proficient in designing native user interfaces for various touchpoints including web, mobile, and embedded applications on platforms like Salesforce, Microsoft Dynamics, and ServiceNow. - Skilled in exploring ideas, influencing others, and fostering agreement on dynamic projects with varying levels of ambiguity. - Thrive in a fast-paced, collaborative, agile environment, delivering exceptional design work within tight deadlines. - Proficiency in design tools like Figma. - Excellent communication and collaboration skills. - Experience in designing field service, customer service, data, and/or AI products is advantageous. - Bachelor's or Master's degree in human-Computer Interaction (HCI), Interaction Design, User Experience Design, or related field is a plus.,
As a Technical Implementation Customer Success Manager at Neuron7.ai, you will be an integral part of the high-impact customer success team. Neuron7 is a fast-growing SaaS company offering AI solutions for customer service, focused on Resolution Intelligence, which helps enterprises make accurate service decisions by analyzing data to diagnose and resolve issues quickly. Your role will involve collaborating with customer service leadership, internal engineering teams, infrastructure teams, and sales teams to ensure successful implementation and utilization of Neuron7's AI-powered products. **Key Responsibilities:** - Act as the primary point of contact for Neuron7's global customer base - Lead customer onboarding with optimized solutions - Facilitate integration of CRM systems with Neuron7 products - Coordinate data integration steps with engineering teams - Collaborate with customer PM for change management activities - Develop training content and define RoI metrics and KPIs for usage, user adoption, and accuracy - Find solutions for customer service challenges using AI/NLP technologies - Develop long-term relationships with customer leadership and key stakeholders to ensure contract renewals and upsell/cross-sell opportunities - Stay updated on new AI/NLP products/features and showcase demos to customers - Develop templates/models and train new customer success team members as required **Qualifications:** - Proven CSM experience with SaaS product companies, preferably in the AI space - 5 to 8 years of experience in handling mid to large enterprise-level integrated programs - Data-driven with the ability to track metrics and build credibility with internal and customer leadership teams - Experience managing deadlines with globally distributed teams - College degree in Technology/Business Management - Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX is a plus At Neuron7.ai, integrity, innovation, and a customer-centric approach are our core values. We are committed to enhancing service decision-making through advanced AI technology and strive for excellence in all aspects of our work. *Company Perks & Benefits:* - Competitive salary, equity, and spot bonuses - Paid sick leave - Latest MacBook Pro for work - Comprehensive health insurance - Paid parental leave - Hybrid work arrangements available from our vibrant Bengaluru office If you are passionate about creating exceptional user interfaces and being part of a forward-thinking team, we look forward to hearing from you!,
Neuron7.ai is a rapidly growing AI-first SaaS company focused on creating a category-defining service intelligence product. Backed by top venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our swift traction in the market underscores our mission to empower enterprises to make accurate service decisions at scale. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from leading experts. In complex service environments such as high-tech devices, manufacturing, and medical devices, Neuron7.ai helps service leaders excel in critical metrics like first-call resolution, turnaround time, and service margins. Learn more at Neuron7.ai. --- **Role Overview:** As a **Staff Data Scientist** at Neuron7.ai, you will lead the design, development, and deployment of NLP-driven solutions for processing and analyzing large volumes of unstructured data. You will bring a deep technical skill set and a passion for innovation to launch impactful AI products to live users. You will also serve as a mentor to junior team members and collaborate closely with cross-functional teams and customers. **Key Responsibilities:** - Lead the development and deployment of NLP-based solutions to process and analyze unstructured data at scale. - Design, train, and optimize machine learning models using libraries such as PyTorch, NLTK, and Scikit-learn. - Architect and deploy AI/ML products on cloud platforms like Azure, GCP, or AWS. - Collaborate with data engineering teams to ensure seamless integration of AI models into production systems. - Perform advanced SQL analytics to extract actionable insights from structured datasets. - Mentor junior data scientists and foster a culture of technical excellence within the team. - Communicate complex technical concepts to non-technical stakeholders and customers. - Partner with customers to understand their needs and translate them into technical solutions. **Qualifications Required:** - Minimum 8 years of experience in data science, with a focus on NLP and unstructured data processing. - Proven track record of launching NLP-driven products to live users. - Expertise in Python and standard libraries such as PyTorch, NLTK, and Scikit-learn. - Experience with Transformer-based models (e.g., BERT, GPT). - Develop, train, and optimize ML and deep learning models (classification, regression, clustering, sequence modeling, embeddings). - Implement and fine-tune transformer-based models such as BERT, GPT-style LLMs, and domain-specific architectures. - Build and deploy RAG (Retrieval-Augmented Generation) pipelines, vector databases, embedding models, and prompt optimization workflows. - Strong experience with one or more cloud platforms (Azure, GCP, AWS) for hosting and deploying AI/ML products. - Design and implement NLP pipelines for text classification, information extraction, topic modeling, semantic search, summarization, and conversational AI applications. - Fine-tune pretrained LLMs and Hugging Face models for domain-specific tasks. - Develop custom tokenizers, embeddings, and text-processing architectures. - Familiarity with data engineering pipelines and best practices. - Proficiency in SQL for analytics and data manipulation. - Build ETL/ELT pipelines, feature stores, and model-serving infrastructures. - Deploy ML models into production environments using Docker, Kubernetes, and CI/CD pipelines. - Implement monitoring, observability, and retraining workflows. - Mentor junior data scientists and provide technical oversight for AI/ML projects. - Collaborate with cross-functional teams to define model requirements and success metrics. - Own the full ML lifecycle from research to deployment and ongoing maintenance. If you're excited about building innovative backend solutions and want to be part of a forward-thinking team, Neuron7.ai would love to hear from you!,