12904 Servicenow Jobs - Page 40

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in designing and configuring applications - Knowledge of IT service management principles - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Job Description Job Title: L3 Support Analyst – OFSAA Managed Services About The Company/Team OFS Consulting is a team that implements Oracle Financial Services Analytical Applications (OFSAA) for Tier 1, Tier 2, and Tier 3 banks and financial institutions globally. With successful deployments across Asia Pacific, Africa, Americas, Middle East, and Europe, the team specializes in delivering robust analytical solutions and managed services support across various OFSAA modules. Job Summary We are looking for a highly skilled L3 Support Analyst to lead the resolution of high-impact incidents and ensure the stability of OFSAA applications post go-live. This role demands strong technical expertise in OFSAA and Oracle technologies, along with leadership in root cause analysis, incident handling, and preventive solutioning. The ideal candidate will be a hands-on troubleshooter with experience supporting mission-critical financial systems under ITIL-aligned support models. Key Responsibilities Act as the primary escalation point for application incidents, especially Severity 1 issues. Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams. Lead Root Cause Analysis (RCA) and implement corrective and preventive actions. Debug and monitor OFSAA batch processes, application logs, and backend services. Participate in ITIL-aligned processes including Incident, Problem, and Change Management. Design and validate deployment plans, including rollback and recovery strategies. Maintain documentation for recurring issues and contribute to the knowledge base. Support client-facing audits related to production systems and ensure compliance. Improve system observability through enhanced monitoring and alerting. Participate in 24/7 on-call rotations for production support. Qualifications & Skills Mandatory: Bachelor’s degree in Computer Science, Information Technology, or related field. 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain. Proficiency in Oracle SQL, PL/SQL, analytical functions, and performance tuning. Expertise in debugging, triaging issues, and data modeling concepts. Experience handling Severity 1 incidents, patch deployments, and production changeovers. Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS). Good-to-Have: Experience in OFSAA product development or implementation. Exposure to leading teams in a support environment (e.g., mentoring L1/L2 teams). Knowledge of ETL workflows, batch job scheduling, and data pipelines. Strong documentation and RCA reporting skills. Understanding of IT audit requirements and compliance standards. Self-Assessment Questions Do I have 5+ years of experience in L3 production support for OFSAA or similar products? Have I independently handled Severity 1 issues in a live production environment? Do I have strong hands-on skills in writing and optimizing Oracle SQL/PLSQL queries? Am I familiar with ServiceNow or My Oracle Support for managing incidents? Do I understand data modelling fundamentals such as tables, views, indexes, and relationships? Am I open to working in shifts and participating in an on-call support rotation? Have I participated in or led RCA documentation and patch deployment activities? Responsibilities Key Responsibilities Act as the primary escalation point for application incidents, especially Severity 1 issues. Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams. Lead Root Cause Analysis (RCA) and implement corrective and preventive actions. Debug and monitor OFSAA batch processes, application logs, and backend services. Participate in ITIL-aligned processes including Incident, Problem, and Change Management. Design and validate deployment plans, including rollback and recovery strategies. Maintain documentation for recurring issues and contribute to the knowledge base. Support client-facing audits related to production systems and ensure compliance. Improve system observability through enhanced monitoring and alerting. Participate in 24/7 on-call rotations for production support. Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Key Responsibilities: Gather business requirements and translate them into SAP FICO functional specifications. Configure and customize SAP FICO modules to meet client requirements: FI (Financial Accounting): GL, AP, AR, Asset Accounting, Bank Accounting CO (Controlling): Cost Center Accounting, Profit Center Accounting, Internal Orders, Product Costing, COPA Perform integration of FICO with other SAP modules (MM, SD, PP, HCM, etc.) Conduct unit testing, integration testing, and user acceptance testing (UAT). Prepare documentation (BPDs, FS, Test Scripts, Training Manuals). Support end users and resolve day-to-day FICO issues (support and maintenance). Participate in end-to-end implementation, rollouts, and upgrade projects. Liaise with technical teams (ABAP) for custom developments. Ensure compliance with accounting standards and company policies. Provide training and support to users and stakeholders. Required Skills & Qualifications: Bachelor's degree in Finance, Accounting, Business, or IT (MBA/CA/ICWA preferred for senior roles). 10+ years of hands-on experience in SAP FICO module . Strong knowledge of SAP FICO configuration and business processes. Experience with end-to-end SAP implementations and/or support projects . Understanding of integration with MM, SD, PS, and HR modules . Knowledge of S/4HANA Finance is a plus (or may be required). Good analytical and problem-solving skills. Excellent communication and client-facing skills. SAP FICO certification (preferred but not mandatory). Preferred (Nice to Have): S/4HANA implementation experience Experience in global template rollouts Knowledge of localization (e.g., India GST, US GAAP, EU VAT) Familiarity with Fiori apps or SAP Activate methodology Exposure to tools like ServiceNow, Jira, or Solution Manager Job Type: Contractual / Temporary Contract length: 12 months Pay: ₹1,200,000.00 - ₹1,600,000.00 per year Experience: SAP Finance & Controlling: 10 years (Required) Location: Coimbatore, Tamil Nadu (Required) Work Location: In person

Job Description Job Title: L3 Support Analyst – OFSAA Managed Services About The Company/Team OFS Consulting is a team that implements Oracle Financial Services Analytical Applications (OFSAA) for Tier 1, Tier 2, and Tier 3 banks and financial institutions globally. With successful deployments across Asia Pacific, Africa, Americas, Middle East, and Europe, the team specializes in delivering robust analytical solutions and managed services support across various OFSAA modules. Job Summary We are looking for a highly skilled L3 Support Analyst to lead the resolution of high-impact incidents and ensure the stability of OFSAA applications post go-live. This role demands strong technical expertise in OFSAA and Oracle technologies, along with leadership in root cause analysis, incident handling, and preventive solutioning. The ideal candidate will be a hands-on troubleshooter with experience supporting mission-critical financial systems under ITIL-aligned support models. Key Responsibilities Act as the primary escalation point for application incidents, especially Severity 1 issues. Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams. Lead Root Cause Analysis (RCA) and implement corrective and preventive actions. Debug and monitor OFSAA batch processes, application logs, and backend services. Participate in ITIL-aligned processes including Incident, Problem, and Change Management. Design and validate deployment plans, including rollback and recovery strategies. Maintain documentation for recurring issues and contribute to the knowledge base. Support client-facing audits related to production systems and ensure compliance. Improve system observability through enhanced monitoring and alerting. Participate in 24/7 on-call rotations for production support. Qualifications & Skills Mandatory: Bachelor’s degree in Computer Science, Information Technology, or related field. 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain. Proficiency in Oracle SQL, PL/SQL, analytical functions, and performance tuning. Expertise in debugging, triaging issues, and data modeling concepts. Experience handling Severity 1 incidents, patch deployments, and production changeovers. Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS). Good-to-Have: Experience in OFSAA product development or implementation. Exposure to leading teams in a support environment (e.g., mentoring L1/L2 teams). Knowledge of ETL workflows, batch job scheduling, and data pipelines. Strong documentation and RCA reporting skills. Understanding of IT audit requirements and compliance standards. Self-Assessment Questions Do I have 5+ years of experience in L3 production support for OFSAA or similar products? Have I independently handled Severity 1 issues in a live production environment? Do I have strong hands-on skills in writing and optimizing Oracle SQL/PLSQL queries? Am I familiar with ServiceNow or My Oracle Support for managing incidents? Do I understand data modelling fundamentals such as tables, views, indexes, and relationships? Am I open to working in shifts and participating in an on-call support rotation? Have I participated in or led RCA documentation and patch deployment activities? Responsibilities Key Responsibilities Act as the primary escalation point for application incidents, especially Severity 1 issues. Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams. Lead Root Cause Analysis (RCA) and implement corrective and preventive actions. Debug and monitor OFSAA batch processes, application logs, and backend services. Participate in ITIL-aligned processes including Incident, Problem, and Change Management. Design and validate deployment plans, including rollback and recovery strategies. Maintain documentation for recurring issues and contribute to the knowledge base. Support client-facing audits related to production systems and ensure compliance. Improve system observability through enhanced monitoring and alerting. Participate in 24/7 on-call rotations for production support. Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Role: IT Service Manager Location: PAN India Work Mode: Remote Work hours: 2-11 pm IST We seek a detail-oriented IT Service Manager II to oversee our Incident & Problem Management processes across the organization. In this role, you will coordinate cross-functional teams to drive complex outage resolutions while maintaining clear communication with stakeholders at all levels. Your analytical mindset will be essential as you lead root cause investigations, implement preventative measures, and continually improve our service delivery through meaningful metrics and standardized processes. Essential Duties And Responsibilities Lead incident management activities, including coordination of service restoration bridges, team triage, and executive communications during critical events Drive problem management through post-incident investigations, root cause analysis, and implementation of corrective actions to prevent recurrence of incidents. Generate and analyze KPI/KRI reporting to measure service performance, identify trends in recurring incidents, and initiate proactive actions to resolve potential service interruptions. Establish and cultivate relationships with stakeholders across the organization, working with cross-functional teams to understand SLAs and develop thorough documentation of operational practices and procedures. Partner with technical teams (NOC, product teams, development, SREs, infrastructure) to enhance support processes, assess business impact through severity determination, and maintain sensitivity to customer/stakeholder risk during service incidents. Demonstrate technical leadership during major incidents by ensuring all accountabilities are represented and prescribed actions are taken according to established protocols. Support continuous improvement initiatives by standardizing processes, implementing best practices, and enhancing first-line support capabilities through training and knowledge transfer. Required Qualifications Demonstrated experience managing enterprise-level major incidents across multiple IT disciplines, including coordinating technical bridges to ensure timely resolutions. Technical analysis experience with applications or infrastructure, including interpreting logs, alerts, and monitoring tools. Working knowledge of IT infrastructure components (servers, storage, networking, security) and ITIL service management processes. Proven experience with Enterprise Service Management platforms such as ServiceNow, JIRA, or equivalent ticketing systems. Experience gathering and analyzing incident metrics and crafting executive-level status updates. Experience working in business-critical environments with high availability requirements, including on-call response. Proficiency with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook). Preferred Qualifications Formal problem management experience, including trend analysis and preventative action implementation. Experience in vendor governance within a managed services environment. ITIL certification or formal ITSM training We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

We are seeking a highly skilled Senior Systems Engineer to join our team. As a key contributor, you will design, implement, and maintain scalable identity and access management solutions while leveraging your expertise in AWS, Python, and DevOps principles. This role will ensure the security and efficiency of our infrastructure, playing a vital part in the success of our projects. Responsibilities Design and implement identity and access management solutions using AWS IAM best practices Configure and troubleshoot AWS SSO, OpenID, and related IAM services Architect and deploy AWS CloudFormation templates and stack sets for scalable infrastructure Contribute to the development of policies, procedures, and documentation for IAM solutions Manage and optimize the User Lifecycle Management process, including provisioning, deprovisioning, and reconciliation Ensure secure Role-Based Access Control (RBAC), access certification, password management, role management, and auditing Collaborate with cross-functional teams to align project execution with business objectives and IT strategies Leverage Python development expertise, including the use of boto3, to support automation and integration Implement and maintain CI/CD pipelines using tools such as Jenkins or Bitbucket Utilize tracking and ticketing systems like JIRA and ServiceNow for project management Monitor, troubleshoot, and resolve issues in live environments to maintain performance and security Requirements 5-9 years of professional experience in system engineering roles or equivalent Proficiency in Python with experience using boto3 for AWS automation and integration Expertise in managing AWS IAM services, CloudFormation, and stack sets Knowledge of user lifecycle processes including provisioning, deprovisioning, reconciliation, and reporting Background in implementing RBAC, SOD, access certification, role management, and auditing processes Hands-on experience working with AWS SSO and OpenID technologies Familiarity with CI/CD tools such as Jenkins or Bitbucket for deployment automation Proficiency with JIRA and ServiceNow for managing IT workflows and incidents

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. Note: Roles are posted at the lowest level of a band; however, employees should search across all levels of the band to identify all opportunities. Employees hired on banded positions (e.g., P1–P3, R1–R2, B1–B3, etc.) transfer at their current level, despite the level indicated on the job posting. At Lilly, our commitment to a digital-first, automation-driven support model is transforming the way we deliver IT services. As Contact Centre IT Support Specialist , you will be a key frontline contributor, resolving a wide range of technical issues and enhancing the user experience through intelligent tools and proactive support. This role is ideal for individuals who are passionate about technology, customer service, and continuous improvement. Key Responsibilities IT Support & Troubleshooting Act as the first point of contact for IT-related issues via chat and phone support. Diagnose and resolve device, application, and access-related problems using remote desktop tools. Leverage endpoint management platforms to perform real-time diagnostics and issue resolution. Automation & Self-Service Enablement Guide users to resolution through AI chatbot and other self-help channels. Promote adoption of AI-powered workflows to reduce avoidable contacts and improve efficiency. Document troubleshooting steps and identify gaps in knowledge base content. Ticketing & Documentation Create and manage tickets in ServiceNow with complete issue context and configuration item linkage. Collaborate with escalation teams to ensure smooth ticket handoff and timely resolution. Maintain ticket hygiene and ensure accuracy of support data. Experience Monitoring & Trend Identification Use endpoint tools and chatbot transcripts to identify recurring issues and service improvement opportunities. Contribute to feedback loops that inform automation, knowledge base updates, and process enhancements. Qualifications Bachelor’s degree in computer science, Information Systems, or a related technical field (preferred). 1–2 years of experience in IT support or service desk roles in a corporate or global environment. Working knowledge of ITSM platforms (e.g., ServiceNow), remote desktop tools, and end-user support technologies. Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable. Skills & Expertise Strong communication, troubleshooting, and problem-solving skills. Familiarity with enterprise systems such as Windows, macOS, VPN, Office 365, and ServiceNow. Ability to navigate digital tools, automation flows, and remote support platforms. Certifications such as CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator are a plus. Cultural awareness and sensitivity to provide inclusive and empathetic support across diverse regions. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. Note: Roles are posted at the lowest level of a band; however, employees should search across all levels of the band to identify all opportunities. Employees hired on banded positions (e.g., P1–P3, R1–R2, B1–B3, etc.) transfer at their current level, despite the level indicated on the job posting. At Lilly, our digital-first, automation-driven support model is at the heart of delivering exceptional IT services globally. As a Contact Centre Service Lead , you will play a pivotal role in managing frontline IT operations, ensuring high performance, and driving continuous improvement across our global support teams. This role is ideal for a dynamic leader who thrives in a fast-paced environment and is passionate about coaching teams, optimizing operations, and delivering outstanding user experiences. Key Responsibilities Operations & Execution Oversee real-time ticket volume, queue management, and staffing coverage to ensure service continuity. Monitor and act on key performance indicators such as CSAT, first-contact resolution, and average handle time. Collaborate with Workforce Management to ensure optimal scheduling and shift rotations. Team Leadership & Coaching Lead and manage a team of Tier 1 and Tier 1.5 IT support agents across multiple shifts and geographies. Provide regular coaching, feedback, and mentorship to foster individual and team growth. Conduct performance reviews and support career development pathways for team members. Cross-Functional Collaboration Partner with Automation and Knowledge Management teams to streamline workflows and eliminate friction points. Coordinate escalations with Tier 2 and Infrastructure teams to ensure timely and effective resolution. Support operational readiness for new tools, scripts, and technology releases. Reporting & Continuous Improvement Analyze service desk trends to identify training needs and process improvement opportunities. Drive global standardization of procedures and performance expectations. Conduct daily huddles and provide operational visibility to leadership. Tools & Technology Proficient in ITSM tools like ServiceNow Ensure accurate documentation and knowledge base updates. Leverage automation and AI tools to enhance service efficiency. Qualifications Bachelor’s degree in information technology or a related field (preferred). 8 + years of experience in IT support, with at least 2 years in a leadership or team lead capacity. Proven track record of managing performance and driving operational success in a global support environment. Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable. Skills & Expertise Strong leadership, communication, and conflict-resolution skills. Expertise in ServiceNow, workforce management tools, and agent performance monitoring platforms. Comfortable working across time zones and managing geographically distributed teams. Ability to build relationships, influence without authority, and drive operational improvements. Support transition and early life support for new services or business units. Understand and adapt to cultural and regulatory challenges. Preferred Skills Experience with ITIL practices and service management frameworks. Familiarity with automation tools and digital support technologies. High intellectual curiosity and a passion for continuous improvement and innovation. Experience in managing support operations in a hybrid or cloud-native environment. Additional Information Travel Requirement: 10–25% Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

Job Description Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description Associate Manager, ServiceNow Testing Support The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview We are seeking a skilled Software Quality Testing Resource to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should understand the ServiceNow platform and Testing Strategies. The role will collaborate with cross-functional teams to understand the developed as well as OOTB code and draft automated as well as manual testing documents for execution in support of validating approved requirements and expected system/solution OOTB behavior. This position is based in our Hyderabad location, and we follow a hybrid work policy. What Will You Do In This Role Work with engineering team and developers to understand the implemented requirements. Participate in showback sessions for demonstrations of solutions and coordinate with engineers/developers for alignment to testing approach Develop system and Integration as well as user acceptance testing scripts to verify functionality. This applies to manual or automated testing. Manage the testing documentation (manual or automated) Work with engineering team to dry run and coordinate review and approval of test scripts by business stakeholders. This applies to manual or automated testing. Support creation and approval of testing strategy documents. Working with engineering and stakeholders to align and approve the document. Create testing summary reports for each phase of testing that will include all testing that was done and any deviations from strategy. Support testers in the execution of test scripts. Work to automate any test scripts that were previous executed manually What Should You Have Bachelor’s degree in Information Technology, Computer Science or any Technology stream. 1+ years of working experience creating, executing, and managing testing efforts. AutomatePro working knowledge is highly desirable In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable. Excellent organizational and time management skills to handle multiple projects simultaneously. Understanding of Agile development methodologies is a plus. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who We Are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What We Look For Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material(s) Required Skills Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing Preferred Skills Job Posting End Date 09/30/2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID R343392

Job Description Senior Manager, Future Operations and Response Analyst The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview As a part of our Company's Cyber Fusion Center (CFC), the Future Operations and Response Team (FORT) is responsible for proactively driving remediation of cyber security risks across our IT and OT infrastructure, leading the CFC’s external engagement, and establishing the CFC’s governance framework to ultimately reduce company’s attack surface and maintaining company’s proactive cybersecurity posture. The FORT Senior Specialist (Senior Manager) will collaborate with external and internal stakeholders across international technical centers to maintain our Company’s proactive cyber security posture. They are responsible for the daily prioritization and actioning of IT/OT cyber security operations including, but not limited to, vulnerability remediation, vulnerability scanning activities, stakeholder engagement, metrics reporting, governance, and communications. The FORT Senior Specialist works closely with security operations teams, information technology teams, enterprise risk management teams, executive decision-makers, industry peers, and private/public sector intel sharing groups. What Will You Do In This Role Tracks vulnerabilities and misconfigurations for IT on-premises and cloud infrastructure and engages stakeholders to drive proactive remediation of time-sensitive vulnerabilities in accordance with our internal vulnerability prioritization and vulnerability remediation SLAs Tracks OT vulnerabilities and security concerns and engages OT stakeholders to drive proactive remediation and a security first mindset Enhances company’s OT cyber security posture by facilitating effective integration of threat detection, vulnerability remediation, and cyber threat intelligence across our OT environment Communicate frequently and effectively with many stakeholders and cross-functional teams on vulnerability and misconfiguration remediation Responsible for stakeholder engagement and remediation leveraging the ServiceNow Vulnerability Response module, including full process ownership Conducts routine and scheduled vulnerability scanning of critical assets, applications, and infrastructure Monitors and actions reported vulnerabilities by ethical hackers --this includes engagement with internal and external stakeholders to remediate the identified vulnerabilities Responsible for ensuring effective cyber security governance, metrics, and reporting for company’s Cyber Fusion Center Mentor and support a team of CFC employees out of the Hyderabad Tech Center. The candidate will be an escalation point for questions and guidance. Develop and implement strategies to identify, analyze, and mitigate vulnerabilities in our environment. Work with key stakeholders to improve vulnerability management processes. Improve the new ServiceNow VR module by working directly with teams to ensure that all enhancements are brought to the team’s attention and provide guidance to improve processes. Work in ServiceNow on tickets assigned to our team requesting Database, Website, and Asset vulnerability scans. Have an understanding of Security Operation Center (SOC) activity and be able to respond to cyber security incidents. Identify potential process and product improvements and drive follow-on activities. Responsible for Quality Assurance and Quality Control (QA/QC) for FORT team deliverables What Should You Have Education Minimum Requirement BA/BS or MA/MS in either Computer Science, Information Security, Information Systems, Cyber Security, or other related fields. Certifications (not required, but preferred) CISSP, CISA, Security+, OSCP. Required Experience And Skills 5+ years of experience in one or more of the following areas Vulnerability Management Cyber Incident Response Penetration Testing Excellent understanding of Cloud infrastructure Excellent verbal and written communications skills. Excellent knowledge of cloud and on-premises vulnerability/misconfiguration remediation Experience working with ticketing tools like ServiceNow Experience working with MDR solutions like Red Canary Experience working Cloud Security Posture Management tools like Wiz Experience working with large data sets, using tools and scripting languages within Excel, Python, Microsoft Sentinel, and Power BI. Demonstrated ability to work independently and as part of global teams in a fast-paced global environment. Demonstrated ability to drive projects to completion and identify ways of improvement Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who We Are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What We Look For Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description To enhance the effectiveness of our newly formed Future Operations team, we propose adding a new role focused on proactive security measures and stakeholder engagement. This role will streamline remediation processes and ensure robust compliance with security policies, addressing the increasing complexity of our cloud security posture and firewall hygiene. Additionally, the new role will support the automation of notification and remediation processes, improving efficiency and reducing manual workload. By integrating these responsibilities, we aim to maintain a high-security posture and support strategic initiatives across the organization Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material(s) Required Skills Cyber Threat Intelligence, Digital Forensics, Penetration Testing, Security Operations, SLA Management, Vulnerability Scanning Preferred Skills Job Posting End Date 09/4/2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID R359250

Role Description Job Title: Business Analyst (Associate III – Business Analysis) Hiring Locations: Chennai / Trivandrum / Kochi Experience Range: 4–7 years Role Description We are looking for a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will support project delivery through effective requirements gathering, stakeholder engagement, and solution evaluation. You will work closely with senior BAs and cross-functional teams to ensure business needs are translated into actionable solutions. Key Responsibilities Assist in defining enterprise goals, stakeholder needs, and project objectives Apply system analysis techniques to assess capabilities, workflows, and limitations Document and maintain BA artefacts and ensure traceability of requirements Use BA tools and techniques for effective communication, analysis, and decision-making Plan and manage requirement elicitation, validation, and prioritization Evaluate solution options and assist stakeholders in decision-making Support implementation teams by providing clarifications on requirements Contribute to continuous improvement of BA practices, templates, and processes Support mentoring activities under senior BA guidance Mandatory Skills Strong understanding of Business Analysis frameworks and tools Expertise in requirement elicitation, documentation, and stakeholder engagement Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc. Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy) Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies Proficiency in creating user stories, use cases, data flow diagrams, and process maps Experience in writing BRDs, FRDs, and test case mapping Good To Have Skills Exposure to cloud environments and Atlassian tool administration Knowledge of ITIL processes – Incident, Problem, Change, and Request Management JIRA API and JQL knowledge Experience with metrics dashboards and performance analytics Prior involvement in mentoring junior BAs or leading smaller initiatives Soft Skills Strong verbal and written communication skills Excellent analytical and problem-solving capabilities Proactive stakeholder engagement and negotiation abilities Adaptability and quick learning mindset Strong organizational and time management skills Team collaboration and interpersonal skills Educational Qualification Bachelor’s or Master’s degree in Engineering, Computer Science, or related field Business Analysis certification (CBAP, CCBA, or equivalent) is a plus Why Join Us? Opportunity to work on enterprise-grade business transformation projects Exposure to cross-functional collaboration and modern BA tools and practices Mentorship from senior analysts and career development opportunities A supportive environment to contribute to strategic business solutions Skills Jira,Healthcare,Servicenow,Itsm

Req ID: 336376 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow Integration Developer to join our team in Delhi, Delhi (IN-DL), India (IN). ServiceNow Integration Developer Experience: Overall 4+ years ServiceNow: 2+ Years Modules managed in ServiceNow: Should have fair idea about all ITSM modules with good hands-on experience in at least below. Incident Management Change Management Problem Management Request Management Configuration Management Knowledge Management Agent & NOW Mobile app customization Additional Modules (good Knowledge If Not Working Experience) AMDB Release Management Survey Management Agile 2.0 Virtual Agent Artificial Intelligence Machine Learning Agent Workspace Walk-up experience Key Areas: Strong in Integrations in ServiceNow. Should have done H2H Integrations (ITSM tool to ITSM tool bi-directional), Tools Integrations (e.g. Splunk, Netcool, SNOW CMDB, SolarWinds, TrueSight etc.) Should have done/managed instance upgrades Should have good experience working on Domain Separated instance Should have interacted with ServiceNow via HI on case-by-case basis Components worked on: Workflows Flow designer Service Portal Integration Hub Basic ones like Business Rules, Script Includes, Script Actions, UI Actions, UI Policies, Data Policies, Client Scripts, ACLs etc. Minimum Certifications: ServiceNow Admin Certified Application Developer ITIL Foundation About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Partner with the best As an IT SOX Analyst, you will be responsible for ensuring the organization is compliant to regulatory (SOX) policies within the IT landscape. Your primary role consists of testing the IT General controls across key ERP systems such as SAP and Oracle. In this role, you will build relationships with the business, finance controllership, Internal and External auditors to achieve shared objectives. Responsibilities, Authorities And Accountabilities Conduct walkthrough meetings with internal and external stakeholders to support audit activity Perform assurance activities to assist management in the testing of Internal Controls Over Financial Reporting (ICOFR) Develop and monitor compliance of IT General controls across multiple ERPs and application within the Baker Hughes global IT landscape Perform control testing to assess the effectiveness of the internal control environment Identify new risks across the enterprise applications and assess the design of controls Assist management in the evaluation of deficiencies and impact assessment to financials Create high-quality document in compliance with audit standards Communicate audit progress to stake holders Coordinate with external auditors Participate in pre-implementation reviews to assess control environment prior to deployment Provide guidance to management to drive improvement in control environment Required Qualifications Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 9 years of professional experience. Desired Characteristics Knowledge of SAP or Oracle ERP is a plus Knowledge and experience in auditing SAP or similar ERP systems Knowledge of COSO framework, UA Generally Accepted Accounting Principles (GAAP) Ability to resolve medium to critical problems within a highly technical environment Good knowledge of IT governance, Internal Control framework and risk management Strong verbal/written communication skills Recent experience in IT SOX Audits or IT Risk Assessment Prior experience working in a matrix environment Prior experience doing Lean or Six Sigma Process improvement work Prior experience working on developing and leading strategy definition Prior experience managing IT operations and support ServiceNow (IRM) experience is a plus CISSP/CISM/CISA certification About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R152740

Role Description Job Title: SAP Solution Manager, ChaRM Location: Any UST India Location Employment Type: Full-Time / Contract Experience: 7+ years Configure and support SAP ChaRM in Solution Manager Manage the complete change management lifecycle from creation to deployment Coordinate transport management across SAP environments and landscapes Support audits and ensure compliance with established change control procedures Troubleshoot and resolve ChaRM-related issues in collaboration with technical teams Provide training and create documentation for end users and stakeholders Must-Have Qualifications 7+ years of hands-on experience with SAP Solution Manager, with deep expertise in ChaRM Strong understanding of SAP landscape architecture and transport management Proven experience in configuring workflows, status switches, and change cycles in ChaRM Strong analytical, troubleshooting, and communication skills Good-to-Have Qualifications Familiarity with ITIL processes Experience with SAP Solution Manager 7.2 or later Exposure to integration with tools like ServiceNow or JIRA Knowledge of SAP compliance and audit support in regulated environments Skills SAP ChaRM,Sap Solution Manager,Configuring,Itil Process

Partner with the best As an IT SOX Analyst, you will be responsible for ensuring the organization is compliant to regulatory (SOX) policies within the IT landscape. Your primary role consists of testing the IT General controls across key ERP systems such as SAP and Oracle. In this role, you will build relationships with the business, finance controllership, Internal and External auditors to achieve shared objectives. Responsibilities, Authorities And Accountabilities Conduct walkthrough meetings with internal and external stakeholders to support audit activity Perform assurance activities to assist management in the testing of Internal Controls Over Financial Reporting (ICOFR) Develop and monitor compliance of IT General controls across multiple ERPs and application within the Baker Hughes global IT landscape Perform control testing to assess the effectiveness of the internal control environment Identify new risks across the enterprise applications and assess the design of controls Assist management in the evaluation of deficiencies and impact assessment to financials Create high-quality document in compliance with audit standards Communicate audit progress to stake holders Coordinate with external auditors Participate in pre-implementation reviews to assess control environment prior to deployment Provide guidance to management to drive improvement in control environment Required Qualifications Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 9 years of professional experience. Desired Characteristics Knowledge of SAP or Oracle ERP is a plus Knowledge and experience in auditing SAP or similar ERP systems Knowledge of COSO framework, UA Generally Accepted Accounting Principles (GAAP) Ability to resolve medium to critical problems within a highly technical environment Good knowledge of IT governance, Internal Control framework and risk management Strong verbal/written communication skills Recent experience in IT SOX Audits or IT Risk Assessment Prior experience working in a matrix environment Prior experience doing Lean or Six Sigma Process improvement work Prior experience working on developing and leading strategy definition Prior experience managing IT operations and support ServiceNow (IRM) experience is a plus CISSP/CISM/CISA certification About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R152740

Partner with the best As an IT SOX Analyst, you will be responsible for ensuring the organization is compliant to regulatory (SOX) policies within the IT landscape. Your primary role consists of testing the IT General controls across key ERP systems such as SAP and Oracle. In this role, you will build relationships with the business, finance controllership, Internal and External auditors to achieve shared objectives. Responsibilities, Authorities And Accountabilities Conduct walkthrough meetings with internal and external stakeholders to support audit activity Perform assurance activities to assist management in the testing of Internal Controls Over Financial Reporting (ICOFR) Develop and monitor compliance of IT General controls across multiple ERPs and application within the Baker Hughes global IT landscape Perform control testing to assess the effectiveness of the internal control environment Identify new risks across the enterprise applications and assess the design of controls Assist management in the evaluation of deficiencies and impact assessment to financials Create high-quality document in compliance with audit standards Communicate audit progress to stake holders Coordinate with external auditors Participate in pre-implementation reviews to assess control environment prior to deployment Provide guidance to management to drive improvement in control environment Required Qualifications Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 9 years of professional experience. Desired Characteristics Knowledge of SAP or Oracle ERP is a plus Knowledge and experience in auditing SAP or similar ERP systems Knowledge of COSO framework, UA Generally Accepted Accounting Principles (GAAP) Ability to resolve medium to critical problems within a highly technical environment Good knowledge of IT governance, Internal Control framework and risk management Strong verbal/written communication skills Recent experience in IT SOX Audits or IT Risk Assessment Prior experience working in a matrix environment Prior experience doing Lean or Six Sigma Process improvement work Prior experience working on developing and leading strategy definition Prior experience managing IT operations and support ServiceNow (IRM) experience is a plus CISSP/CISM/CISA certification About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R152740

Job ID: 40414 | Location: Airoli, Maharashtra, India To ensure seamless IT support and operational continuity by efficiently managing service requests, driving resolution in line with SLAs, collaborating with global teams, and enhancing service delivery through data-driven insights, vendor management, and proactive process improvements Responsibilities Handle IT support requests through phone, email, or ticketing system. Install and update software, ensuring systems remain secure and up-to-date. Coordinate with field engineers to resolve issues promptly and within SLA timelines. Collaborate with Local and Global IT teams for seamless issue resolution. Monitor SLA adherence, ensuring timely assignment and first response to all tickets. Analyze ticket trends to identify recurring issues and drive process improvements. Investigate high-volume ticket categories, address root causes, and recommend preventive solutions. Oversee vendor lifecycle management—from onboarding to renewal or exit. Track vendor performance and ensure compliance with agreed SLAs. Assist in IT budget planning, forecasting, and managing invoice/billing processes. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. 4+ years of experience in IT helpdesk support (hardware, software, desktop). Hands-on experience with ServiceNow (ticketing tool). Strong analytical and strategic thinking to identify trends and improve services. Proven skills in stakeholder management and cross-functional collaboration. Experience in procurement and vendor management. Ability to interpret ticket data and drive continuous service improvements. Proactive, self-driven, and able to manage priorities independently. Strong sense of ownership and accountability for helpdesk outcomes. Our Offer Company Culture Be part of an amazing team, who will be there to support you. A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies. Ongoing Professional Development Opportunities Inclusive Work Environment Approachable Leadership Long term growth opportunity Work-Life Balance Speak Up Culture Women's Inclusion Network of Clariant (WIN) Benefits Hybrid Work Model- 3 days in office and 2 days remote Child Day Care facility fully sponsored by Clariant In-house Cafeteria & Subsidized meals 30 Days Annual Paid Leaves Clariant-Sponsored Annual Health Check-Up Centralized Company Transport for Designated Routes (Regular shift) Employee Wellbeing & Assistance Program Group Medical Insurance, Group Personal Accident Insurance and Life Insurance Maternity & Parental leave policies Performance-Based Competitive Annual Bonus Plan On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room. Your Contact Alka Sharma Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties. At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. Learn more about Clariant Follow us on Facebook, Instagram, LinkedIn, X and YouTube Read more about our commitment for people - download our Employment Standards Brochure

Partner with the best As an IT SOX Analyst, you will be responsible for ensuring the organization is compliant to regulatory (SOX) policies within the IT landscape. Your primary role consists of testing the IT General controls across key ERP systems such as SAP and Oracle. In this role, you will build relationships with the business, finance controllership, Internal and External auditors to achieve shared objectives. Responsibilities, Authorities And Accountabilities Conduct walkthrough meetings with internal and external stakeholders to support audit activity Perform assurance activities to assist management in the testing of Internal Controls Over Financial Reporting (ICOFR) Develop and monitor compliance of IT General controls across multiple ERPs and application within the Baker Hughes global IT landscape Perform control testing to assess the effectiveness of the internal control environment Identify new risks across the enterprise applications and assess the design of controls Assist management in the evaluation of deficiencies and impact assessment to financials Create high-quality document in compliance with audit standards Communicate audit progress to stake holders Coordinate with external auditors Participate in pre-implementation reviews to assess control environment prior to deployment Provide guidance to management to drive improvement in control environment Required Qualifications Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 9 years of professional experience. Desired Characteristics Knowledge of SAP or Oracle ERP is a plus Knowledge and experience in auditing SAP or similar ERP systems Knowledge of COSO framework, UA Generally Accepted Accounting Principles (GAAP) Ability to resolve medium to critical problems within a highly technical environment Good knowledge of IT governance, Internal Control framework and risk management Strong verbal/written communication skills Recent experience in IT SOX Audits or IT Risk Assessment Prior experience working in a matrix environment Prior experience doing Lean or Six Sigma Process improvement work Prior experience working on developing and leading strategy definition Prior experience managing IT operations and support ServiceNow (IRM) experience is a plus CISSP/CISM/CISA certification About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R152740

Bentley Systems Asset Management Specialist II Location - Hybrid, Philippines Manila and Pune, India Position Summary Bentley is looking for an IT Asset Management Specialist II, to join our team and help us with software asset management maintenance, recording, and requests. If you have at least 5 years of experience in IT asset management, and you are familiar with common software and hardware management practices, client computing, and asset licensing, then you might be the perfect fit for this role. As an IT Asset Management Specialist II, you will work in the IT Asset Management team and other departments to ensure that all asset configuration items are identified, accounted, reported, verified, and audited. You will also provide professional technical guidance to company employees regarding asset license availability and resolve asset management issues as they surface. Responsibilities Work within IT Asset Management ensuring the Asset database is kept up to date. Report and manage license usage, tracking and reporting. Ensure that all asset configuration items are identified, accounted, reported, verified and audited Coordinate all asset configuration management database changes which directly or indirectly impacts production services Have a working knowledge of implications of configuration changes, such as pricing changes, license allocation and other key Asset Management services. Ensure that an up-to-date asset inventory for all technology assets is maintained, and only authorized components are used Ability to assist colleagues though the IT Asset Management Process and Procedures addressing colleague and business needs. Qualifications 5+ years of IT Asset Management 2+ years of demonstrated experience with ServiceNow Supply Chain Management and/or logistics experience preferred. ITIL Foundation V3 or newer desired Experience with major publisher true ups and audits. Associate’s degree or equivalent General knowledge of commonly used software and hardware in a global enterprise setting. Excellent communication, interpersonal, organizational and planning skills Operates under supervision of IT Asset Manager Acquire and maintain current knowledge of relevant IT Asset Management process and procedures. What We Offer Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success; see our colleague video for a taste of our culture and watch this short documentary about how we got our start. An attractive salary and benefits package. Bentley Impact Day: take a day off from work to volunteer with an organization of your choice. Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.  About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Technical Support Engineer (TSE) serves as a primary escalation point for customers experiencing advanced technical issues. This position will diagnose and resolve issues with the installation, performance, and integration of Jamf products and supporting technologies. The TSE position provides advanced assistance through working with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements. This position communicates directly with customers and notifies them of resolution updates, as needed. This role is hybrid in India. We are only able to accept applications for those based in India or have sponsorship to live and work in India. We are looking for a candidate who wants to work hybrid from the Bangalore office half of the week. What you can expect to do in this role: Serve as the primary point of escalation for customers experiencing technical issues. Diagnose and resolve issues across the full suite of Jamf and periphery products. Track and manage escalations, ensuring issues are resolved according to established SLAs. Work closely with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements. Keep customers informed about the status of their issues and provide regular updates on progress. Contribute to internal and external knowledge bases through the creation and continual review of knowledge base and troubleshooting guides. Share best practices with the support team to help improve the overall efficiency of support processes. Provide support for customers using APIs and third-party integrations, assisting with implementation, configuration, and troubleshooting. Collaborate with customers’ technical teams to address integration challenges. Identify patterns in support cases and provide insights to improve the product or internal processes. Stay current on new product features, technologies, and industry trends to provide the best possible support. On-Call and on-site customer visits as needed. Other duties as assigned. What we are looking for: Minimum 2 years of customer support experience, preferably in a SaaS or technology environment Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language. Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics. Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP). Experience with APIs, web technologies, networking and databases (e.g., SQL). Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting. Strong problem-solving abilities with a customer-first mentality. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Empathetic and patient in dealing with customer issues. Highly organized, with attention to detail and accuracy. Self-motivated with a proactive approach to resolving customer issues. Passion for learning and staying up to date with the latest technologies and trends. A team player who can collaborate effectively across departments and with both technical and non-technical teams. Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar). Leads peers and others through change; champions change in the face of uncertainty. Ability to remain calm and professional in high-pressure or critical situations. Jamf 300 (preferred). Jamf 400 (preferred). How we help you reach your best potential: Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine. Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine. Named a 2024 Best Companies to Work For by U.S. News. We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base. Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us! What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, analyzing user needs, and translating them into functional specifications. You will engage in discussions to refine application designs, ensuring they align with business objectives while maintaining a focus on user experience and efficiency. Your role will also include testing and validating applications to ensure they meet the defined requirements, contributing to the overall success of the projects you are involved in. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and meetings to gather requirements and feedback from stakeholders. - Mentor junior team members to enhance their skills and knowledge in application design. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of application design principles and methodologies. - Experience with requirements gathering and analysis techniques. - Familiarity with user experience design and usability testing. - Ability to create detailed documentation for application specifications. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Service Management. - This position is based at our Noida office. - A 15 years full time education is required.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Ability to manage projects with material technical risk at a team level FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. What Are We Looking For We’re looking for a Full Stack Intern to join our growing engineering team. You’ll be be working directly with our engineers to add new features, fix bugs, and flesh out devops infrastructure for weekly releases to improve user satisfaction. You’ll also will be learning best practices of how to architect, design, and develop a product. Things you would do Deliver projects on time, meeting high-quality standards Assisting in the development of new features and assessing devops infrastructure for weekly releases to improve user satisfaction Resolve bugs and issues reported by the team and users Participate in projects that will help you learn best practices of how to architect, design, and develop a product Skills We Need Good grasp in at least one of React and Java is mandatory Key expertise in React/Angular Expertise in backend development - Java/C++/.NET etc Good with fundamentals of front-end languages such as HTML, CSS, and Javascript Good knowledge of Relational databases like Postgres, MySQL Knowledge in data structure and algorithms WHY YOU WANT TO WORK HERE Opportunity to contribute to a product that is revolutionizing the events and webinar space. Remote Working A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup Competitive Stipend

We are seeking a highly skilled Senior Systems Engineer to join our team. As a key contributor, you will design, implement, and maintain scalable identity and access management solutions while leveraging your expertise in AWS, Python, and DevOps principles. This role will ensure the security and efficiency of our infrastructure, playing a vital part in the success of our projects. Responsibilities Design and implement identity and access management solutions using AWS IAM best practices Configure and troubleshoot AWS SSO, OpenID, and related IAM services Architect and deploy AWS CloudFormation templates and stack sets for scalable infrastructure Contribute to the development of policies, procedures, and documentation for IAM solutions Manage and optimize the User Lifecycle Management process, including provisioning, deprovisioning, and reconciliation Ensure secure Role-Based Access Control (RBAC), access certification, password management, role management, and auditing Collaborate with cross-functional teams to align project execution with business objectives and IT strategies Leverage Python development expertise, including the use of boto3, to support automation and integration Implement and maintain CI/CD pipelines using tools such as Jenkins or Bitbucket Utilize tracking and ticketing systems like JIRA and ServiceNow for project management Monitor, troubleshoot, and resolve issues in live environments to maintain performance and security Requirements 5-9 years of professional experience in system engineering roles or equivalent Proficiency in Python with experience using boto3 for AWS automation and integration Expertise in managing AWS IAM services, CloudFormation, and stack sets Knowledge of user lifecycle processes including provisioning, deprovisioning, reconciliation, and reporting Background in implementing RBAC, SOD, access certification, role management, and auditing processes Hands-on experience working with AWS SSO and OpenID technologies Familiarity with CI/CD tools such as Jenkins or Bitbucket for deployment automation Proficiency with JIRA and ServiceNow for managing IT workflows and incidents

We are seeking a highly skilled Senior Systems Engineer to join our team. As a key contributor, you will design, implement, and maintain scalable identity and access management solutions while leveraging your expertise in AWS, Python, and DevOps principles. This role will ensure the security and efficiency of our infrastructure, playing a vital part in the success of our projects. Responsibilities Design and implement identity and access management solutions using AWS IAM best practices Configure and troubleshoot AWS SSO, OpenID, and related IAM services Architect and deploy AWS CloudFormation templates and stack sets for scalable infrastructure Contribute to the development of policies, procedures, and documentation for IAM solutions Manage and optimize the User Lifecycle Management process, including provisioning, deprovisioning, and reconciliation Ensure secure Role-Based Access Control (RBAC), access certification, password management, role management, and auditing Collaborate with cross-functional teams to align project execution with business objectives and IT strategies Leverage Python development expertise, including the use of boto3, to support automation and integration Implement and maintain CI/CD pipelines using tools such as Jenkins or Bitbucket Utilize tracking and ticketing systems like JIRA and ServiceNow for project management Monitor, troubleshoot, and resolve issues in live environments to maintain performance and security Requirements 5-9 years of professional experience in system engineering roles or equivalent Proficiency in Python with experience using boto3 for AWS automation and integration Expertise in managing AWS IAM services, CloudFormation, and stack sets Knowledge of user lifecycle processes including provisioning, deprovisioning, reconciliation, and reporting Background in implementing RBAC, SOD, access certification, role management, and auditing processes Hands-on experience working with AWS SSO and OpenID technologies Familiarity with CI/CD tools such as Jenkins or Bitbucket for deployment automation Proficiency with JIRA and ServiceNow for managing IT workflows and incidents