QBrainX - ServiceNow Technical Architect - ITSM/ITOM Modules

ServiceNow Technical Architect (8+ Years Experience)

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About The Role

ServiceNow Technical Architect

Key Responsibilities

Architecture & Solution Design :

• Define and own the overall ServiceNow architecture for enterprise-level implementations.
• Design scalable, modular, and maintainable ServiceNow solutions aligned with business and IT strategies.
• Provide technical leadership and oversight across development, integrations, and platform enhancements.
• Conduct architecture reviews, solution validations, and impact assessments.
  

Platform Development & Customization

• Hands-on development using JavaScript, Glide APIs, Script Includes, UI Policies, Client Scripts, Business Rules, and Flow Designer.
• Architect and develop Custom Applications, dashboards, data models, ACLs, and automation workflows.
• Oversee development best practices, coding standards, and governance processes.
  

Modules & Product Expertise

• Lead solutioning and development across :
• ITSM (Incident, Problem, Change, CMDB, Knowledge)
• ITOM (Discovery, Service Mapping, Event Mgmt)
• HRSD (HR Case, Lifecycle Events)
• Custom Applications / Scoped Apps
• Review and optimize configurations, workflows, and integrations across modules.
  

Integrations & Scripting

• Architect and implement integrations using REST, SOAP, MID Server, IntegrationHub, Scripted APIs, and 3rd-party connectors.
• Ensure secure, scalable, and maintainable integration patterns aligned to enterprise architecture.
  

Delivery Leadership

• Mentor development teams and guide them in adopting platform best practices.
• Work closely with business stakeholders, platform owners, and technical teams.
• Support project planning, solution estimation, risk identification, and technical decision-making.
  

Quality & Governance

• Ensure compliance with platform security, performance, upgradeability, and coding standards.
• Conduct technical reviews, audits, and continuous platform optimization.
  

Required Skills & Experience

• 8+ years of hands-on experience working with the ServiceNow platform in both Development and Architecture roles.
• Strong expertise in ITSM, ITOM, HRSD, and Custom Application development.
• Deep proficiency in ServiceNow scripting (server & client) and API/integration development.
• Strong understanding of CMDB architecture, data models, ITIL processes, and platform governance.
• Proven experience architecting large-scale ServiceNow implementations in hybrid environments.
• Ability to design complex workflows, automation, integrations, and custom solutions.
• Excellent communication and stakeholder management skills.