12904 Servicenow Jobs - Page 41

Position: Assistant Vice President – Global Technology Role: AVP – ServiceNow Solution Architect Exp. Required: 12-15 Years Job Summary: We need a highly skilled ServiceNow Solution Architect to lead the design, building, and upkeep of our company's ServiceNow projects. This role is key to improving how we use ServiceNow, making sure everything works smoothly, and driving new ideas. The ideal person will have deep ServiceNow knowledge, be a strong leader, and have a history of delivering successful ServiceNow projects. Qualification: • B.Tech. / MCA or equivalent • Certifications: o Certified System Administrator (CSA) o ServiceNow Certified Implementation Specialist (CIS) o Certified Application Developer (CAD) are big pluses o CIS ITOM (optional) • Technical Skills: o Sound knowledge about architectural best practices in ServiceNow (ITSM, App Engine etc.) o Expert skills in ServiceNow development, including scripting (JavaScript, GlideScript), APIs, integrations, and web technologies (HTML, CSS, XML). o Good exposure and experience implementing NOW Mobile App, NOW Virtual Assistant, NOW Assist o Good command over various technical components of applications including n-layer / ntier parts of solution, logical and design thinker • Project Management: Experience managing complex projects with multiple stakeholders. • Leadership: Proven ability to lead and mentor a team. • Communication: Excellent verbal and written communication skills • Problem Solving: Strong analytical and problem-solving skills Key Responsibilities: • Own the Platform: Be the main person responsible for our company's ServiceNow platform. This means owning the overall design, future plans, and how we manage it. • Design Solutions: Lead the design and improvement of ServiceNow solutions for the entire company, making sure they are well-built, can handle growth, are secure, and meet business needs. This also means setting best practices and standards for ServiceNow development. • Keep Things Working Well: Make sure all solutions follow company rules, change management processes, and design standards. Advise on how design choices affect other projects and create ways to measure those effects. • Manage Development: Organize design and development work within projects, keeping track of plans, policies, and documentation for the platform. Manage technical debt and ensure the platform is easy to maintain. • Track Costs and Value: Keep track of how much it costs to develop and maintain ServiceNow improvements, and show how they provide value to the business. • Stay Up-to-Date: Keep learning about new ServiceNow products, designs, trends, and related technologies. Check out new ServiceNow features and see if we should use them. • Work with Others: Work closely with business users, IT teams, and outside partners to gather needs, design solutions, and ensure successful rollouts. Explain technical things clearly to both technical and non-technical people. • Support and Improve: Give guidance and support to the ServiceNow support team, making sure incidents are resolved quickly and problems are prevented. Find ways to improve processes and the platform itself. Other Responsibilities • Help with tough ServiceNow support issues. • Oversee daily tasks on the ServiceNow platform. • Watch ticket queues, analyze incidents, fix problems, and find root causes. • Analyze logs to fix incidents and bugs in the ServiceNow system. • Make sure everyone follows the rules. • Oversee the creation and maintenance of ServiceNow reports, dashboards, and homepages, and check the platform's health. • Oversee instance administration, including users, workflows, rules, interfaces, access controls, and catalog items. • Oversee the setup and maintenance of ServiceNow workflows, forms, views, emails, roles, and access. • Oversee how ServiceNow connects to other systems (Integration) • Exposure to upgrade handling. • Join meetings to find new ways to use ServiceNow. • Oversee gathering requirements, designing solutions, managing development, quality checks, and releases. Required Skills and Qualifications: • Extensive experience as a ServiceNow Architect, with a history of designing and building complex ServiceNow solutions. • Deep understanding of how ServiceNow works and its different parts (ITSM, ITOM, ITBM, HR, CSM, etc.). • Expert skills in ServiceNow development, including scripting (JavaScript, GlideScript), APIs, integrations, and web technologies (HTML, CSS, XML). • Strong experience designing and developing applications using App Engine. • Good understanding of ITIL processes and how they are used in ServiceNow. • Experience with different ways of implementing ServiceNow (Agile, Waterfall). • Experience making ServiceNow instances run faster and more efficiently. • Great communication, teamwork, and leadership skills. • Strong analytical, problem-solving, and troubleshooting skills. • Experience with development methods and helpdesk software

Job Title: Salesforce QA Analyst (L3) Experience: 4 – 6 Years Location: Ahmedabad Job Description: We are seeking a skilled Salesforce QA Analyst to join our team. The ideal candidate will be focused on Salesforce QA, with expertise in Data Cloud, Commerce Cloud, Service Cloud, Marketing Cloud, and CPQ, each individually. Additionally, experience in ServiceNow testing or functional domain expertise is preferred. Key Responsibilities: Conduct comprehensive testing of Salesforce applications, including Data Cloud, Commerce Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, and CPQ modules. Collaborate with cross-functional teams to understand business requirements and translate them into effective test strategies. Develop and execute test cases and scenarios to ensure the quality and functionality of Salesforce implementations. Perform system integration testing, regression testing and user acceptance testing (UAT) for Salesforce solutions. Identify and report software quality defects and work closely with developers to resolve them. Stay updated on industry best practices and emerging trends in Salesforce testing methodologies. Maintain test documentation and present test results to the stakeholders. Provide support and guidance to junior QA team members as needed. Requirements: Bachelor's or Master's degree in Computer Engineering or a related field. Understanding of Salesforce Data Cloud workflows and integrations. At least 3 years of project experience in Salesforce testing, with expertise in Data Cloud, Commerce Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, and/or CPQ modules. Strong familiarity with Agile processes, test management and defect management platforms. Strong analytical and problem-solving skills, with meticulous attention to detail. Excellent communication and interpersonal skills, to collaborate effectively with cross-functional teams. Ability to work independently and manage multiple priorities in a fast-paced environment. Certification in Salesforce or relevant QA certifications is desirable. ServiceNow testing or SAP testing familiarity will be an added advantage. Exposure to API testing or Web automation tools (e.g., Selenium, Provar) is a plus. If you are passionate about Salesforce QA and possess the required skills and experience, we encourage you to apply for this exciting opportunity.

Job Description Vertafore is looking for a Senior Service Desk Engineer to support our IT Service Desk function by supporting complex user issues, escalations, technical subject matter expert for junior IT Service Desk agents. Help train new members, document new and update existing knowledge-base articles, assist with quality analysis and metrics reporting. Look for continuous process improvement opportunities and follow up with lead, peers and support engineers to continuously enhance service delivery and user experience Core Requirements And Responsibilities Essential job functions included but are not limited to the following: Support Vertafore’s global employees including US and India in a 24x5 model Proven ability to troubleshoot and resolve technical and procedural issues. Installing, troubleshooting and supporting Windows and Mac operating systems and laptops, Microsoft Office365, Active Directory, group policies, user access management, antivirus, VPN, Bitlocker or PGP encryption, and MFA (Multi factor authentication) Provide remote IT support using best practices, models, procedures via various methods (MS Teams, Zoom, email, ServiceNow, Tele-calls) Assist in managing IT assets inventory (Hardware and Software), software compliance and audits Manage and maintain roster and generate daily SLA reports Support patch management for end user computing Knowledge, Skills And Abilities Proficient in oral and written communication with ability to empathetically manage escalations and unhappy customers Proficient in ITIL Incident and problem Management Experience working with ServiceNow or any other ticketing tool A+, Microsoft and/or Apple Certified candidates preferred Excellent Customer Service and interpersonal skills for customer relations Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally. Establish rapport among peers and colleagues. Must have experience supporting US and India based customers in a 24x5 model Qualifications Bachelor’s Degree 2+ year(s) as experience as Service Desk Engineer or higher supporting tier 1/2 requests and incidents in a 24/7/365 routine

Position Summary Provide subject matter and process expertise within a team of HR Operations specialists responsible for delivering HR operational services to the employees and business. Acting under limited supervision, the incumbent will utilize their full HR Services/Operations knowledge to implement new services, drive improvements to existing processes, and coordinate/deliver more complex transactions. Position Responsibilities Perform transactions and handle associated tasks for employee life cycle management in Workday. Manage job-related data service requests for HR. Serves as primary, daily contact on delivery of services; Develops, implements, documents, and monitors scope of work to ensure delivery of high-quality service. Exercises judgment in resolving issues or in making recommendations. Receives little instruction on daily work, general instructions on newly introduced assignments. Acts as a key advisor to the team’s operational support services such as Benefits, Payroll, HR Compliance, LOA, Time & Attendance, staffing and worker’s compensation. Develop and maintain comprehensive knowledge of all HR services processes Utilize HR Ops knowledge to coordinate more complex processes related to the delivery of HR support Partner with HR Ops team and various HR organizations for development and execution of different HR programs and process improvements. Participate in new system implementations impacting or requiring expertise from HR Operations Assist in data gathering, reporting and metrics. Qualifications & Requirements A full-time bachelor’s degree in business, Computers, Human Resources, or related field. 2-5 years of experience in HR services or operations. Proficiency in HR management software (preferably Workday) and Microsoft Office. Strong customer service skills Strong collaborator with all HR areas Excellent communication and interpersonal skills. High level of discretion and confidentiality while handling sensitive information. Ability to handle multiple tasks concurrently Preferred Attributes Prior experience with Workday Payroll, Workday Benefits, ServiceNow, ADP Global View and Time and Attendance systems Experience in a Call Center environment is a plus Work Schedule: Evening Shift/ US Shift (6:00 PM to 2:00 AM), Hybrid Location: Pune At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Summary : The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLA’s and KPIs to fulfill Company’s obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an “on call” capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education And Knowledge Must be a college Graduate. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

About This Role Wells Fargo is seeking a Senior Payroll Coordinator In This Role, You Will Support the processing of payroll including auditing payroll calculations and payroll inputs, preparing reports, resolving payroll discrepancies and providing support for employee queries and/or escalations Perform complex auditing of payroll results, analysis of payroll exceptions, recommendations for corrective actions and perform an official control function Translate Wage & Hour regulations and apply knowledge to payroll processing Provide subject matter expertise and interpretation of procedures to less experienced staff; escalate non-routine questions; and problem solve more complex and multiple steps processes Interact with immediate team, payroll function and internal peers outside work group; and internal and external customers to respond to the raised concerns as well as determine appropriate course of action Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tolls with the Payroll functional area Assist with documenting processes, procedures and controls Participate in audit walk-throughs and retrieve any artifacts Required Qualifications: 4+ years of HR Operations, Accounting, Payroll, Payroll Tax experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: University degree in Business or related discipline. 4+ years of experience in India End-to-End Payroll Operations, Exit Management & Statutory compliance (Income tax, PF, PT, ESIC, LWF, NPS, Gratuity, Stat bonus and etc....) Preparing Monthly Payroll inputs and validate 100% of Payroll output calculations from Gross to net (including statutory deductions). Preparing payroll related MIS reports like CTC variance, head count, pay revision and quality reports. Experience in Onboarding process for new joiners including statutory enrollments, Newhire form filling, Validation, etc... Good knowledge of Statutory outputs reports validation & returns filing (Income Tax, PF, PT, ESIC, LWF, NPS, Gratuity, Stat Bonus ...etc...). Good knowledge of India tax and labor laws. Good Knowledge of 24Q filing and Form 16 preparation. Basic GL accounting knowledge is required. Good Knowledge of SAP/Global View Payroll Administration & and reconciliation of FBP reimbursements. Good Knowledge of RSR, RSU, ESPP and ESOP process. Experience in Internal/External Payroll/Full and Final Settlement/Statutory Audits. Excellent verbal, written, and interpersonal communication skills. Strong analytical skills with high attention to detail and accuracy. Medium to Advance MS Office skills, data entry skills. Experience in working with prominent industry ERP tools eg Workday, PeopleSoft, ServiceNow SAP, and ADP Global View. Must be able to adapt to change well. Posting End Date: Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-477840

Business Unit: Cubic Transportation Systems Company Details: As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central System and Device application deployment, manage application installations and configuration. You will support and administer Central System on cross platform Operating Systems such as Windows, AIX, UNIX, LINUX in close coordination with the Infrastructure and Engineering groups. You will ensure Central System applications and Device application migrations, upgrades and installations are well rehearsed and documented prior to conducting official installations. Job Details: Job Summary: As a Senior Application Support Engineer, you’ll be an integral part of the Global Operations Systems team, reporting to the IT Systems Team Lead. You will manage and maintain critical in-house and deployed systems and applications, ensuring maximum availability, reliability, and performance. You will work closely with cross-functional teams to deploy applications, troubleshoot complex issues, and support both cloud and on-prem infrastructure in a fast-paced, 24x7 production environment. Essential Job Duties And Responsibilities Manage day-to-day administration and health of applications and infrastructure. Perform installation, configuration, upgrades, and troubleshooting of applications across cloud and on-prem platforms. Ensure secure, high-performance deployments using automation tools and CI/CD pipelines. Support containerized applications on Docker/Kubernetes (AKS preferred). Collaborate with project managers, developers, QA, and infrastructure teams to support deployments and changes. Manage and maintain backend OS environments (Windows, Linux, UNIX). Handle system backup, restore, and failover for application environments. Document configurations, deployment processes, and technical procedures. Participate in 24x7 on-call support rotation. Provide technical mentorship to junior team members. Conduct performance tuning and assist with network and database configurations. Required Technical Skills & Experience: Five (5)+ years of experience in application support or system administration roles. Strong experience with Middleware Technologies: WebLogic / Tomcat (Mandatory). Operating Systems: Windows and Linux (mandatory). Scripting: Bash, PowerShell, or Python (good to have). Cloud Platforms: Azure / AWS. Containerization: Docker and Kubernetes (AKS preferred). CI/CD: GitHub / GitLab, Jenkins, Azure DevOps pipelines. Artifact Management: JFrog, HashiCorp Vault, or similar. Monitoring Tools: SolarWinds, AppDynamics (mandatory); Prometheus, Splunk (nice to have). Solid understanding of database environments, especially Oracle or equivalent. Exposure to tools such as Postman, SQL Developer, Ansible, JIRA, ServiceNow, and TestRail. Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related technical field. Equivalent work experience is acceptable. Proven experience with third-party COTS applications (e.g., Apache Kafka, Zookeeper, Apigee). Proficiency in SQL and relational databases (e.g., SQL Server, Oracle). Preferred Qualifications: ITIL Foundation certification or experience working in ITIL-governed environments. Prior experience supporting applications in mission-critical production settings. Experience with scripting/automation tools (e.g., Ansible, Terraform). Familiarity with SAP, Microsoft CRM, or similar enterprise applications. Exposure to public cloud cost management and governance practices. Worker Type: Employee

Job Description: • Development, Implementation, Configuration and administration of ServiceNow applications in ITSM modules and custom applications. • Develop advanced scripts, business rules, UI policies, client scripts, and workflows using JavaScript, Glide API, and other relevant technologies. • Implement data models, tables, and relationships to meet business requirements Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies. • Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes. • Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation. Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform. • Stay up-to-date with the latest ServiceNow releases and features and drive the adoption of new capabilities.

Primary Work Environment This position will be a resource for level 2/3 support analysts to resolve problems requiring a greater level of technical expertise. Level 3 support analysts can expect to spend most of their time researching and resolving technical problems/issues and may be required to work as primary Level 1/2 staff if shorthanded to address the issues in person through a Solutions Center or at an end user’s desk when remote tools are not available. Responsibility for creating, updating, and reviewing Solutions Center owned knowledge base documents is a normal daily activity. There may be large/small project involvement when Solutions Center resources are needed, or information needs to be disseminated to Solutions Center staff globally. This position will require frequent interaction between Solutions Center staff, other IS groups, and management. Traveling to other sites to meet business expectations or attending IT review meetings may be required. This position is responsible for interaction locally and globally with Solutions Center teammates, Operations Center team, Asset Management team, Software Delivery team and other IT groups and management. Responsibilities Ensure SCP operation in accordance with set policies and procedures. Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, walk-ins, and any other interactions. Identify trends for reported incidents and convert to problem tickets whenever applicable. Coordinate and manage end users regarding their incidents or requests. Internal service desk escalator for issues requiring more extensive troubleshooting, investigation, or time for resolution. Advanced end user technical resolution on items such as PC hardware and software issues; software installations and upgrades. Provide advanced support duties for applications, network, server, and security functions where interaction is required with the appropriate IT functional teams all in support of addressing end user issues. Support for labs, special builds, VIPs, and emergency support on a scheduled or ad hoc basis; often at the request of the Solutions Center manager/team lead (as needed). Prepare and maintain Solutions Center owned knowledge base documents. Proactive recognition and resolution of end user and IT support issues to maintain a high level of visibility within the end user community. Participate in projects and incident reviews that will enhance the quality of the Solutions Center service level and promote technical and career growth. Fill in for primary level 1, 2 and 3 solutions center tasks when needed based on volume, staffing or emergency. Attend global team meetings when needed (may be off hours). Perform Major Incident Escalation Coordinator activities to ensure a timely and efficient resolution of incidents that are impacting the business (may be off hours). Backup for Solutions Center manager/team lead on day-to-day activities when needed. Continuously develop communication skills and problem-solving techniques; create more efficient support methods. Participate in schedule rotations as needed, including weekend and overnight support (as per the business requirement). Provide L3 support for utility systems like CCTV, Attendance machine, Access Control System. Provide support for Conferencing or audio/video system. Supervise and keep IT Infrastructure (server room, UPS, etc.) up & running to the satisfactory level. Recommended Qualifications The ideal candidate should have a four-year technical degree and/or minimum 4 years equivalent work experience. Candidate is expected to possess the following skills and abilities: Excellent communication skills including active listening skills and ability to convey empathy. Customer service skills with the ability to provide consistent, positive end user experiences and address issues proactively. Analytical problem-solving skills with the ability to use all available resources to resolve or anticipate problems in turn creating or updating processes, procedures, and resolutions in the knowledgebase as needed. Time management skills including setting appropriate expectations with end users for resolution. Ability to be a team player, offering and accepting feedback and sharing knowledge with others, while being able to work independently and require minimal supervision. Relationship-building skills including the ability to develop intra- and inter-team relationship as well as build and establish rapport with end users efficiently. Multi-tasking abilities while focusing on effective prioritization of work. Identify and seek out opportunities for continuous improvement. Independent worker with the ability to define and share work plans, communicate on a timely and appropriate basis, all while requiring minimal supervision. The ideal candidate will have knowledge in and familiarity with the following operating systems, software applications, browsers, and technologies: Microsoft Windows 10, 11 Office 365 applications including Excel, Teams, OneDrive, Outlook, and OneNote Microsoft Internet Explorer and Edge, Google Chrome, and Safari SharePoint online, Advance MS excel. Adobe Acrobat PDF, Foxit Reader, and other office applications. VMware Horizon View, Citrix iOS/Android devices System Center Configuration Manager (SCCM), iTune Networking and sever fundamentals. Information Security Fundamentals SAP end user support. Preparing and maintaining IT Standard Operating Procedures (SOP). Conferencing or Audio/Video systems. Hands-on experience in maintaining advanced automation in AV. ServiceNow (Incident, Request, Problem, change and Asset Management) Exposure of Global Capability Center in the capability IT support analyst will be an added advantage. Any verbal/written fluency in another language, particularly Spanish, French, Dutch, German, Portuguese, Chinese, Korean, or Japanese, is considered a plus. Competencies For The Role Result Orientation Communication Collaboration Execution

🔹 Position: Lead ServiceNow Developer 🔹 Location: Onsite (Location: Noida) 🔹 Working Hours: PST 🔹 Type: Full Time 🔹 Experience Required: 8–12 years of ServiceNow Development experience. Job Description:  Key Responsibilities: Design, develop, and support ServiceNow applications and modules including IRM/GRC, SecOps, ITSM, ITOM, CMDB, HRSD, and CSM Develop custom scripts and integrations using JavaScript , REST/SOAP APIs , and UI Builder Build and customize UI pages and portals using HTML , CSS , and related front-end technologies Apply programming knowledge including C++ to design custom solutions or integrations as needed Work closely with business analysts, architects, and stakeholders to gather requirements and translate into technical designs Participate in Agile/Scrum practices, contributing to sprint cycles, retrospectives, and planning sessions Optimize platform performance, usability, and maintainability with best development practices 🔸 Required Technical Skills (Must-Have): Strong hands-on experience in ServiceNow development (minimum 8 years) JavaScript ​: Advanced scripting and business logic implementatio nHTM L and CS S: For UI customization and developmen tC+ +: Understanding of object-oriented concepts; experience integrating or developing backend logic where require dExpertise in core ServiceNow modules: ITSM, IRM/GRC, SecOps, CMDB, ITOM, HRSD, CSM, SP MExperience with REST/SOA P, Flow Designe r, IntegrationHu b, and UI Builde rMinimum 4+ years in SecOp s and 4–5 years in IRM/GR CAt least 1 year of hands-on experience with CMD BStrong understanding of Agile/Scrum methodologie s 🔸 Interpersonal & Soft Skills :Excellent communication and documentation abilitie sStrong problem-solving skills and attention to detai lExperience working with cross-functional teams and stakeholder sAbility to manage tasks independently and meet deadlines in a remote environmen tTeam-oriented with a proactive and collaborative mindse t If this opportunity matches your skills and career goals, please reply with your updated resume and your availability for a quick discussion .Looking forward to connecting ! ;

Hi, We are having an opening for Manager/ Senior Manager-Audit & Compliance Specialist at our Mumbai location. Job Summary : The Audit & Compliance Specialist will support the execution of global IT audit and compliance initiatives under the guidance of the Lead Audit & Compliance Specialist. This role is responsible for evidence coordination, audit documentation, remediation tracking, and regulatory readiness across IT Infrastructure, Cloud, and Service Delivery domains. The role will ensure timely closure of audit observations and continuous improvement of the compliance framework in alignment with SOX, GxP, ISO 27001, and other regulatory standards. Areas Of Responsibility : Key Responsibilities 1. Audit Support & Execution Coordinate with IT domain teams to gather and validate audit evidence. Support walkthroughs, gap analysis, and response preparation for internal and external audits. Track status of remediation actions and support validation exercises. 2. Documentation & Controls Management Maintain audit documentation including SOPs, control checklists, risk registers, and evidence logs. Support creation of compliance dashboards and internal audit scorecards. 3. Compliance Monitoring & Reporting Conduct periodic self-assessments and spot checks. Monitor effectiveness of implemented controls and alert gaps to the lead specialist. 4. Stakeholder Coordination Interface with Infra, Cloud, Service Delivery, Cybersecurity, and Business IT teams for audit preparedness. Support training logistics and documentation for compliance awareness programs. 5. Improvement Initiatives Identify automation opportunities in compliance processes. Support tool-based audit management platforms (e.g., Archer, ServiceNow GRC). 6. Specialized Knowledge Requirements Understanding of IT general controls, SOX, GxP, ISO 27001 Familiarity with ITIL processes (Change, Incident, Problem) Exposure to audit lifecycle, compliance reporting, and evidence collection Knowledge of tools like Excel, SharePoint, ServiceNow GRC preferred Internal Stakeholders and Nature of Interaction Lead Audit & Compliance: Daily coordination, status reviews, remediation validation Infra, Cloud, App & Service Teams: Evidence submission, control reviews, audit walkthroughs PMO & Compliance Team: Coordination on process documentation, control changes, and reporting External Stakeholders and Nature of Interaction Internal/External Auditors: Support during data requests, audit walkthroughs, and clarification rounds Consulting Partners: Coordination during control testing or audit co-sourcing External Interaction % ~2025% with external auditors, partners, and advisors Nature of Communication Formal audit evidence, tracker updates, control summaries, dashboards Clear, structured communication during walkthroughs and audit Q&A Role Played in Negotiations Supports Lead in framing responses or remediation timelines for audit queries Key Decision-Making Expected Recommend evidence sufficiency, escalate control gaps, prioritize documentation readiness Extent and Nature of Innovation Required Moderate: Suggest improvements in evidence workflows, adopt templates for reusability Use dashboards to simplify control visibility and audit traceability Job Requirements Educational Qualification: Masters, Bachelors degree in IT, Computer Science, or related field Certifications: CISA or CRISC (preferred but not mandatory for entry level) ITIL Foundation / GRC platform exposure is a plus Experience: 5-12 years of experience in IT audit, controls, or compliance roles Exposure to pharma or highly regulated industries is desirable Skills: Detail-oriented with good documentation practices Strong Excel/SharePoint skills; familiarity with audit tools Ability to handle multiple tasks and communicate with cross-functional teams

Summary Position Summary GRC/IRM ServiceNow — Senior Manager/ Specialist Leader Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do. As a Senior Manager/ Specialist Leader in our team, you will work at the intersection of business strategy, risk management, and platform enablement, driving end-to-end GRC transformations for global clients. This is a leadership role where you’ll work closely with senior stakeholders and clients to define GRC vision, build scalable platform solutions, and mentor a high-performing delivery team. The key job responsibilities will be to: Advise clients on enterprise risk and compliance strategies leveraging market leading GRC platforms and capabilities, especially ServiceNow IRM, TPRM, BCM, and SecOps. Lead complex GRC transformations, including current-state assessments, platform roadmap design, future-state operating model definition, and user adoption/ change management. Architect and oversee the delivery of ServiceNow-based GRC implementations aligned to risk frameworks (e.g., ISO 27001, NIST, SOX, GDPR) and/ or client-specific use cases. Drive pre-sales efforts, including RFP responses, solution development, and client presentations. Collaborate across functions (cyber, regulatory, internal audit, cloud risk) to deliver integrated, cross-domain risk solutions. Mentor and grow a team supporting their career development and project success. Contribute to/ Lead global practice development through thought leadership, solution accelerators, and capability building. Maintain client relationships by developing a reputation as an independent professional who delivers exceptional results. Create executable strategies to initiate, grow and sustain profitable relationships with clients. Serve as a subject matter specialist/ architect on ServiceNow GRC for senior business and technology stakeholders. Ensure that the ServiceNow GRC practice of the future has the right skills and training and push towards growing the overall team in the coming years. Required skills: Over ten years of overall experience in risk, compliance, or cybersecurity consulting Proven experience delivering multiple end-to-end ServiceNow GRC implementations Excellent client-facing skills with the ability to influence stakeholders at all levels Experience working in a matrixed, global delivery environment Practice development, and capability/ solution building, eminence building skills Strategic thinking and problem-solving skills Strong project and people management capabilities Ability to translate risk and compliance requirements into scalable solutions Effective communication and executive presence Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) ServiceNow Certified Implementation Specialist in one or more GRC modules (Risk & Compliance, VRM, or BCM) Exposure to Archer, MetricStream, or other GRC tools Experience integrating AI/ ML or analytics into risk and compliance programs Prior consulting experience in Big 4 or global system integrator Qualification Bachelor’s degree + MBA (Preferred) CISSP / CISM (or equivalent) Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 308161

Summary Position Summary GRC/IRM ServiceNow — Senior Manager/ Specialist Leader Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do. As a Senior Manager/ Specialist Leader in our team, you will work at the intersection of business strategy, risk management, and platform enablement, driving end-to-end GRC transformations for global clients. This is a leadership role where you’ll work closely with senior stakeholders and clients to define GRC vision, build scalable platform solutions, and mentor a high-performing delivery team. The key job responsibilities will be to: Advise clients on enterprise risk and compliance strategies leveraging market leading GRC platforms and capabilities, especially ServiceNow IRM, TPRM, BCM, and SecOps. Lead complex GRC transformations, including current-state assessments, platform roadmap design, future-state operating model definition, and user adoption/ change management. Architect and oversee the delivery of ServiceNow-based GRC implementations aligned to risk frameworks (e.g., ISO 27001, NIST, SOX, GDPR) and/ or client-specific use cases. Drive pre-sales efforts, including RFP responses, solution development, and client presentations. Collaborate across functions (cyber, regulatory, internal audit, cloud risk) to deliver integrated, cross-domain risk solutions. Mentor and grow a team supporting their career development and project success. Contribute to/ Lead global practice development through thought leadership, solution accelerators, and capability building. Maintain client relationships by developing a reputation as an independent professional who delivers exceptional results. Create executable strategies to initiate, grow and sustain profitable relationships with clients. Serve as a subject matter specialist/ architect on ServiceNow GRC for senior business and technology stakeholders. Ensure that the ServiceNow GRC practice of the future has the right skills and training and push towards growing the overall team in the coming years. Required skills: Over ten years of overall experience in risk, compliance, or cybersecurity consulting Proven experience delivering multiple end-to-end ServiceNow GRC implementations Excellent client-facing skills with the ability to influence stakeholders at all levels Experience working in a matrixed, global delivery environment Practice development, and capability/ solution building, eminence building skills Strategic thinking and problem-solving skills Strong project and people management capabilities Ability to translate risk and compliance requirements into scalable solutions Effective communication and executive presence Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) ServiceNow Certified Implementation Specialist in one or more GRC modules (Risk & Compliance, VRM, or BCM) Exposure to Archer, MetricStream, or other GRC tools Experience integrating AI/ ML or analytics into risk and compliance programs Prior consulting experience in Big 4 or global system integrator Qualification Bachelor’s degree + MBA (Preferred) CISSP / CISM (or equivalent) Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 308161

Amazon Connect Developer 100% Remote Short Term Contract Role Budget: 40KPM Required Skills: Hands-on experience with Amazon Connect setup and administration Proficiency in AWS services (Lambda, Lex, S3, CloudWatch, DynamoDB) Experience with contact flow design, queue management, and call analytics Knowledge of JavaScript, Node.js, or Python Experience with Salesforce, ServiceNow, or other CRM integration is a plus

Summary Position Summary GRC/IRM ServiceNow — Senior Manager/ Specialist Leader Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do. As a Senior Manager/ Specialist Leader in our team, you will work at the intersection of business strategy, risk management, and platform enablement, driving end-to-end GRC transformations for global clients. This is a leadership role where you’ll work closely with senior stakeholders and clients to define GRC vision, build scalable platform solutions, and mentor a high-performing delivery team. The key job responsibilities will be to: Advise clients on enterprise risk and compliance strategies leveraging market leading GRC platforms and capabilities, especially ServiceNow IRM, TPRM, BCM, and SecOps. Lead complex GRC transformations, including current-state assessments, platform roadmap design, future-state operating model definition, and user adoption/ change management. Architect and oversee the delivery of ServiceNow-based GRC implementations aligned to risk frameworks (e.g., ISO 27001, NIST, SOX, GDPR) and/ or client-specific use cases. Drive pre-sales efforts, including RFP responses, solution development, and client presentations. Collaborate across functions (cyber, regulatory, internal audit, cloud risk) to deliver integrated, cross-domain risk solutions. Mentor and grow a team supporting their career development and project success. Contribute to/ Lead global practice development through thought leadership, solution accelerators, and capability building. Maintain client relationships by developing a reputation as an independent professional who delivers exceptional results. Create executable strategies to initiate, grow and sustain profitable relationships with clients. Serve as a subject matter specialist/ architect on ServiceNow GRC for senior business and technology stakeholders. Ensure that the ServiceNow GRC practice of the future has the right skills and training and push towards growing the overall team in the coming years. Required skills: Over ten years of overall experience in risk, compliance, or cybersecurity consulting Proven experience delivering multiple end-to-end ServiceNow GRC implementations Excellent client-facing skills with the ability to influence stakeholders at all levels Experience working in a matrixed, global delivery environment Practice development, and capability/ solution building, eminence building skills Strategic thinking and problem-solving skills Strong project and people management capabilities Ability to translate risk and compliance requirements into scalable solutions Effective communication and executive presence Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) ServiceNow Certified Implementation Specialist in one or more GRC modules (Risk & Compliance, VRM, or BCM) Exposure to Archer, MetricStream, or other GRC tools Experience integrating AI/ ML or analytics into risk and compliance programs Prior consulting experience in Big 4 or global system integrator Qualification Bachelor’s degree + MBA (Preferred) CISSP / CISM (or equivalent) Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 308161

Summary Position Summary Position Title: Analyst Location: Hyderabad Entity: Deloitte Support Services Work Hours: 11am – 8pm IST / 2pm – 11pm IST / 6pm – 3am IST (depending on role and client served) About us: Deloitte is a globally renowned professional services firm, distinguished by its comprehensive suite of Audit, Consulting, Tax and Support Services. With an unwavering commitment to excellence, Deloitte leverages its deep industry expertise and innovative solutions to drive transformative outcomes for clients worldwide. As a beacon of integrity and thought leadership, Deloitte consistently sets the benchmark for quality and client satisfaction in the professional services sector. Position Overview: Join our elite Support Services firm as an Employee Lifecycle Events (ELE) Analyst under Talent Services, where you will masterfully navigate the multifaceted processes of the employee lifecycle. From Preboarding, Separations & Transfers, Compliance & Programs, Compensation & Benefits and Data Management , your role will be integral in ensuring the seamless and efficient execution of all employee-related activities. This position demands an exceptional eye for detail, superior organizational acumen, and the capability to juggle multiple tasks with finesse. You will collaborate closely with various internal teams to uphold the highest standards of quality and service. Strategic Directives and Priorities Preboarding: Preboarding Management: Oversee candidate start dates, background check initiations, and immigration status, ensuring smooth Preboarding for standard and non-standard scenarios. Support and Troubleshooting: Provide recruiter and candidate support, resolve issues, and troubleshoot internal systems and processes. Preboarding Acknowledgment: Orchestrate comprehensive preparation, guidance, and facilitation of sessions to secure formal employment acknowledgment on the first day of joining. Process and Exception Management: Manage standard process exceptions, partner with Acquisition, Payroll, and Candidates for Service Now, Success Factor, SharePoint, and SAP movements. Project Planning and Collaboration: Collaborate with US teams on project planning, talent model changes, cost center restructures, and system updates. Interface with OGC and Talent Relations on BI exceptions and process changes, and generate preboarding, management, and payroll process reports. Assign and reassign Coaches/OBAs for new and existing practitioners, handle coach switching as necessary, and update systems like MentorcliQ with assignments. Track and report SLA completion, perform regular audits and reconciliations to identify discrepancies, ensuring data accuracy and compliance. Lifecycle Services & Solutions Transfer Management: The ELE US Movements and Transfers team, along with USI support, manages all internal movements and transfer requests for US and USI employees, including changes for Partners and Managing Directors. This includes managing several types of transfers such as cost center, location, job code, position, salary, and legal entity changes. Seamless Transfer Experience: Both teams ensure a smooth transfer experience by managing end-to-end transfer activities, resolving employee queries, and coordinating with multiple internal stakeholders. They partner with Talent Teams and leaders to manage transfer requests on ServiceNow (SNOW) and ensure compliance and support throughout the process. Leave Administration: Manage several types of leaves including short-term disability, long-term disability, maternity, family leave, administrative, personal, and FMLA intermittent leaves. Manage expired work authorization leaves, liaise with ELE compliance for worker’s compensation leaves, and ensure employees understand the complexities of their leave through well-checks and status updates. Cross-Functional Partnership: Work with various teams (MetLife, OGC, Talent Risk, Total Rewards COE, TBA) to establish leave-related processes, address legal and risk concerns, and update policies in response to new state/Federal laws. Oversight and Quality Assurance: Provide oversight and perform quality audits of US transactional activities handled by the USI Leaves team, ensuring accuracy and compliance. Exit Management: Both US and USI teams ensure a smooth exit experience for Deloitte professionals by managing end-to-end exit activities, meeting with practitioners to complete exit-related items, resolving employee queries, and coordinating with multiple internal stakeholders for timely exit clearance and final settlements. Collaboration and Risk Mitigation: Partnering with various Talent Teams and the Office of Confidentiality and Privacy to handle separation cases, mitigate data breach risks, review and resolve data breach issues, and ensure compliance throughout the exit process. Operational Excellence : The team ensures operational excellence by overseeing tuition reimbursement programs, auditing US transactional activities, and processing employment verification exception letters. Project Planning and Employee Engagement : They lead project planning for US Programs, collaborate on US CPA certificate forms, and enhance operational efficiency and employee engagement through effective communication, managing audit rotations, human capital processes, and flexible work options. Statutory & Regulatory Compliance Ensure adherence to state regulations (Wage, FMLA, Gender Equity, OEWS) and conduct compliance reviews for Outside Activity & Nepotism Policy. Mitigate risks related to PII and CI during talent transfers and oversee I-9 completion for new hires in the US. Employment Verification and Claims: Handle employment verification requests, process unemployment claims, and provide employment status confirmation to federal agencies. Rehire Eligibility and HR Support: Share rehire eligibility details with Talent Acquisition, provide HR letters, and process promotional agreements for promoted professionals. Statutory Compliance: Ensure adherence to all statutory regulations, including Shops and Establishment, CLRA, PW, MW, and MB, as mandated by central or state governing bodies. This encompasses advisory services, reporting, audits, and legal research. NATS Compliance: Manage the entire NATS compliance process, from enrollment to certification, under The Apprentices Act, 1961 Rewards, Recognition and Well-Being (RRWB) & Contractor Lifecycle Events (CLE) Approve R&R awards based on FSS/Service area guidelines and ensure accurate processing. Maintain high accuracy in reporting and analysis. Invoice Processing: Coordinate with benefits vendors and stakeholders to ensure timely processing of payments. Oversee the entire contractor life cycle, including Preboarding, exit, and extension processes, while acting as a liaison between stakeholders and ensuring clear communication and expectation management. Build robust relationships with various COE groups to ensure accurate system record setup, comply with business SLAs, adhere to compliance requirements, and meet critical performance metrics. Data Management: Process Employee Data Transactions: Efficiently manage and process employee data transactions within SuccessFactors. Ongoing Validation and Reconciliation: Perform continuous validation, reconciliation, and audits of employee data to ensure accuracy & integrity. Implement Data Governance Framework : Develop and enforce a robust data governance framework to manage and protect employee data effectively. Administer Data Change Requests: Manage day-to-day data change or correction requests promptly and accurately. Partner with Internal Teams: Collaborate closely with various teams and internal clients to address and resolve employee-related issues. Ensure Transaction Accuracy: Maintain an elevated level of accuracy in all transactions, reporting, and analysis to support data-driven decision-making. Role Requirement: Bachelor’s degree in human resources, business administration, or a related domain. Strong understanding of HR processes and practices. Ability to manage multiple tasks and prioritize effectively. Excellent communication and interpersonal skills. Proficiency in HRIS and other HR software would be an added advantage. Key Competencies: Attention to Detail: Ensures accuracy in all tasks and documentation. Organizational Skills: Manages time and resources effectively to meet deadlines. Collaboration: Works well with internal teams and external partners to achieve common goals. Problem-Solving: Identifies issues and develops effective solutions. Adaptability: Adjusts to changing priorities and business needs. How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India. Rewards, recognition, and well-being Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about our benefits and rewards. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips Finding the right job and preparing for the recruitment process can be tricky. Check out tips from our Deloitte recruiting professionals to set yourself up for success. Check out recruiting tips from Deloitte recruiters. Benefits We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you. Our people and culture Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people. Professional development You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms or their related entities (collectively, the “Deloitte organization”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No representations, warranties or undertakings (express or implied) are given as to the accuracy or completeness of the information in this communication, and none of DTTL, its member firms, related entities, employees or agents shall be liable or responsible for any loss or damage whatsoever arising directly or indirectly in connection with any person relying on this communication. DTTL and each of its member firms, and their related entities, are legally separate and independent entities. Copyright © 2025 Deloitte Development LLC. All rights reserved. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 308147

5+ years of experience with Power Platform (Includes one or more of the following: Power Apps, Power Automate, Power BI, Dataverse) and/or RPA (UiPath) and/or ServiceNow (App Engine, Process Automation Designer and workspaces and workflows) 5+ years of experience with Azure (or public cloud platform such as AWS, GCP, etc) 5+ years of experience working with SQL and RDBMS systems such as SQL Server, Oracle, Postgres, MySQL, etc) 4+ years of experience working with enterprise grade programming languages such as Python, Java, C#, etc Requirements: Work collaboratively as a key team player in a cohesive, supportive environment. Take full ownership of your role, consistently aiming to exceed client expectations. Design and implement robust workflow automation solutions using industry standard low-code/no-code (LCNC) platforms, following industry standard best practices, company policies and security guidelines Coordinate with Platform administration teams to follow as well as promote Application Lifecycle Management, Platform Lifecycle Management, logging, monitoring & alerting best practices. Collaborate with Platform architects and administrators to follow as well as promote governance, security, performance and scalability best practices. Drive the adoption of workflow automation platforms within the organization with an “Automation-first” mindset Apply user centric design principles to develop apps and workflows with consistent, intuitive and user friendly interfaces Tackle and resolve complex issues related to performance, reliability, and security. Guide and support junior and mid-level engineers through mentorship and technical advice. Learn, test, adopt and recommend the right use of the latest developments in Automation technologies. Assist with production support, addressing and resolving live environment issues. Demonstrate flexibility in working with diverse, global, cross-functional project teams. Lead agile development with Product owner(s) by planning, prioritizing, designing, testing, and managing end-to-end solution delivery

Urgent!! SAMPro or Flexera SAM Implementation Specialist We are urgently looking for SAMPro or Flexera SAM Implementation Specialist Remote Qualification: Minimum 3–5 years of hands-on experience with Flexera One / FlexNet Manager Suite or ServiceNow SAMPro , including implementation and administration. Deep technical knowledge of SAM tooling architecture, modules (e.g., license optimization, reclamation, entitlement reconciliation), and best practices. Experience implementing data connectors, business rules, and license models across hybrid IT environments (on-prem and cloud). Strong understanding of enterprise infrastructure and ITSM/ITOM tool ecosystems. Solid scripting skills (PowerShell, JavaScript, or Python) for automation and custom integration. Experience with software discovery tools and inventory solutions (e.g., FNMS agents, ILMT, SCCM, Tanium). Proven ability to design and implement complex integration workflows and data normalization processes. Familiarity with common software publisher licensing models (Microsoft, Oracle, Adobe, IBM, etc.). Strong documentation and presentation skills. Preferred Qualifications Certifications in Flexera or ServiceNow SAMPro. ITIL v4 Foundation certification. Experience working in Agile/Scrum environments. Familiarity with cloud-native environments (Azure, AWS, Google Cloud) and associated licensing implications If you have related experience, send your CV’s to apply@peopleplustech.com Job Type: Full-time Pay: ₹50,000.00 - ₹150,000.00 per month Benefits: Work from home Schedule: Monday to Friday Night shift

About this role: Wells Fargo is seeking a Senior Payroll Coordinator In this role, you will: Support the processing of payroll including auditing payroll calculations and payroll inputs, preparing reports, resolving payroll discrepancies and providing support for employee queries and/or escalations Perform complex auditing of payroll results, analysis of payroll exceptions, recommendations for corrective actions and perform an official control function Translate Wage & Hour regulations and apply knowledge to payroll processing Provide subject matter expertise and interpretation of procedures to less experienced staff; escalate non-routine questions; and problem solve more complex and multiple steps processes Interact with immediate team, payroll function and internal peers outside work group; and internal and external customers to respond to the raised concerns as well as determine appropriate course of action Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tolls with the Payroll functional area Assist with documenting processes, procedures and controls Participate in audit walk-throughs and retrieve any artifacts Required Qualifications: 4+ years of HR Operations, Accounting, Payroll, Payroll Tax experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: University degree in Business or related discipline. 4+ years of experience in India End-to-End Payroll Operations, Exit Management & Statutory compliance (Income tax, PF, PT, ESIC, LWF, NPS, Gratuity, Stat bonus and etc....) Preparing Monthly Payroll inputs and validate 100% of Payroll output calculations from Gross to net (including statutory deductions). Preparing payroll related MIS reports like CTC variance, head count, pay revision and quality reports. Experience in Onboarding process for new joiners including statutory enrollments, Newhire form filling, Validation, etc... Good knowledge of Statutory outputs reports validation & returns filing (Income Tax, PF, PT, ESIC, LWF, NPS, Gratuity, Stat Bonus ...etc...). Good knowledge of India tax and labor laws. Good Knowledge of 24Q filing and Form 16 preparation. Basic GL accounting knowledge is required. Good Knowledge of SAP/Global View Payroll Administration & and reconciliation of FBP reimbursements. Good Knowledge of RSR, RSU, ESPP and ESOP process. Experience in Internal/External Payroll/Full and Final Settlement/Statutory Audits. Excellent verbal, written, and interpersonal communication skills. Strong analytical skills with high attention to detail and accuracy. Medium to Advance MS Office skills, data entry skills. Experience in working with prominent industry ERP tools eg Workday, PeopleSoft, ServiceNow SAP, and ADP Global View. Must be able to adapt to change well. Posting End Date: *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description DT Testing Services - Performance Engineering Performance lead driving Improvements in performance, scalability and reliability of DT ServiceNow applications Work within agile software development process, certify applications, upgrade for release readiness in terms of performance, scalability and reliability Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads Log and track performance bugs, collect and report performance metrics Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems Enable peers in engineering,TPM and cloud teams to leverage tools built to provide related services Qualifications 12+ years of experience with 2+ years of experience in architecting and driving performance testing / engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process in enterprise software platforms and applications Strong communication skills and ability to work with professionalism, integrity, passion, and accountability in a globally distributed hybrid work environment Proven skills in JMeter/NeoLoad or other industry standard performance testing frameworks Strong skills in profiling, monitoring & root cause analysis of performance issues Exposure to monitoring and reporting frameworks such as Splunk, Grafana, InfluxDB, ELK/Kibana Highly skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions Skilled in scripting / programming with languages such as Java, Java Script, Python , Shell scripts Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions Solid understanding and experience with agile software development methodologies Ability and experience in working with globally distributed cross-functional teams to drive results Strong problem-solving and analytical skills with an aptitude for learning new technologies BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission critical software products & services Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Consumer and community Banking team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities: Design, develop, and implement ServiceNow applications and solutions based on business requirements. Collaborate with stakeholders to gather and analyze requirements, and translate them into technical specifications. Customize and configure ServiceNow modules, workflows, and integrations to enhance functionality and user experience. Perform system testing, debugging, and troubleshooting to ensure optimal performance and reliability. Maintain and update ServiceNow documentation, including design specifications, test plans, and user guides. Provide technical support and guidance to end-users and other team members. Stay up-to-date with ServiceNow best practices, trends, and new features to continuously improve the platform. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proven experience as a ServiceNow Developer or similar role. Strong understanding of ServiceNow architecture, modules, and development tools. Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integrations using REST/SOAP APIs. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. ServiceNow certification(s) is mandatory Preferred qualifications, capabilities, and skills Familiarity with modern front-end technologies Familiarity with Java based application development

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Ability to manage projects with material technical risk at a team level FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. WHAT ARE WE LOOKING FOR We’re looking for a Full Stack Intern to join our growing engineering team. You’ll be be working directly with our engineers to add new features, fix bugs, and flesh out devops infrastructure for weekly releases to improve user satisfaction. You’ll also will be learning best practices of how to architect, design, and develop a product. Things you would do Deliver projects on time, meeting high-quality standards Assisting in the development of new features and assessing devops infrastructure for weekly releases to improve user satisfaction Resolve bugs and issues reported by the team and users Participate in projects that will help you learn best practices of how to architect, design, and develop a product Skills We Need Good grasp in at least one of React and Java is mandatory Key expertise in React/Angular Expertise in backend development - Java/C++/.NET etc Good with fundamentals of front-end languages such as HTML, CSS, and Javascript Good knowledge of Relational databases like Postgres, MySQL Knowledge in data structure and algorithms WHY YOU WANT TO WORK HERE Opportunity to contribute to a product that is revolutionizing the events and webinar space. Remote Working A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup Competitive Stipend

Job description: Job Description Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. ͏ Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers ͏ 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time ͏ 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight ͏ Deliver No. Performance Parameter Measure 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: ServiceNow - SaaS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

The Global Manager, Tools and Automation is responsible for leading and managing the Global members of,tools and automation team to support the overall IT strategy of AHEAD Managed Services. This role focuses on overseeing the development, delivery, and optimization of IT tools and automation solutions to enhance service delivery and operational efficiency. As a member of the Managed Services Strategy and Governance Team, this role will work closely with other leadership team members to ensure the successful implementation of platform initiatives and tools that align with customer requirements and AHEAD’s business objectives. The Global Manager will also collaborate with cross-functional teams, both internal and external, to ensure tools and automation processes meet service level requirements and drive continuous improvement in IT operations. Responsibilities Strategic Planning Contribute to the development and implementation of tools and automation strategies that align with Managed Services goals and objectives. Collaborate with senior management and other stakeholders to ensure global tools and automation initiatives meet operational and business needs. Identify opportunities for automation and process optimization in collaboration with the global team. Global Team Leadership Provide leadership and direct management to global team members responsible for tools and automation initiatives. Support career development, mentoring, and performance management for the global team. Foster a collaborative and innovative work environment among global team members, encouraging continuous learning and improvement. Act as a primary point of contact for the global tools and automation team, ensuring alignment with organizational priorities. Operational Excellence Oversee the delivery, implementation, and maintenance of tools and automation solutions managed by the global team. Monitor and analyze global tools and automation processes to identify areas for optimization and improvement. Ensure adherence to best practices, processes, and relevant frameworks (e.g., ITIL) for tools and automation activities. Coordinate with regional teams to ensure global tools and automation efforts are effectively integrated into broader IT operations. Risk Management and Compliance Work with Managed Services Compliance Leadership to mitigate risks associated with global tools and automation systems. Ensure global tools and automation solutions comply with regulatory, security, and data privacy requirements. Collaborate with compliance teams to maintain alignment with organizational standards and policies. Communication and Collaboration Act as a liaison between the global tools and automation team, internal stakeholders, and customers to ensure alignment with business needs and expectations. Facilitate effective communication and collaboration between global and regional teams to support the successful delivery of tools and automation initiatives. Provide regular updates to leadership and stakeholders on the progress of global tools and automation initiatives. Budget and Resource Management Monitor resource allocation and performance of the global team to ensure efficient use of resources and delivery of projects on time. Identify opportunities for cost savings and efficiency improvements within the scope of global tools and automation activities. Support leadership in tracking expenses and aligning resource needs with project priorities. Required Experience 7+ years of experiencein IT operations or IT Managed Services, with at least 3+ years in a leadership or management role focused on IT tools, automation, or process optimization. Experience planning and managing IT processes or teams in a customer-focused and metrics-driven environment. Knowledge of IT automation technologies, tools, and methodologies, with experience in scripting, system integration, or process automation (e.g., PowerShell, Python, Ansible, or similar). Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management) and their application to tools and automation initiatives. Strong strategic thinking skills, with the ability to translate business requirements into innovative IT tools and automation solutions. Exceptional communication skills, with the ability to effectively engage with customers, internal stakeholders, and leadership teams in both written and verbal formats. Experience in risk management, audit compliance, and security best practices as they relate to IT tools and automation. Proven organizational skills, with attention to detail and the ability to manage multiple projects or priorities simultaneously. Demonstrated ability to collaborate with global teams and build relationships across diverse geographies. Experience working with IT Service Management (ITSM) tools such as ServiceNow, SolarWinds, or similar platforms is a plus.