Job Description Job Description: Job Title: RPA Project Manager Location: [Gurgaon] Key Responsibilities Own and drive solution delivery lifecycle from planning through execution, ensuring quality, timelines, and stakeholder alignment. Collaborate with solution engineers and technical specialists to shape and review solution designs across technologies like Power Platform, RPA, IDP, APIs, and ServiceNow. Translate business requirements into executable delivery plans, aligning resources and timelines across multiple teams. Manage delivery roadmaps, sprint planning, backlog grooming, and status tracking using tools like JIRA or Azure DevOps. Proactively identify risks, dependencies, and blockers and ensure timely resolution/escalation. Monitor development and deployment through DevOps practices and CI/CD pipelines. Skills Required RoleProject Manager Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills AGILE AZURE RPA UIPATH PROJECT MANAGER POWER AUTOMATE Other Information Job CodeGO/JC/135/2025 Recruiter NameSheena Rakesh Show more Show less

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Roles and Responsibilities: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system. Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities. Contribute to improving customer support by actively responding to queries and handling complaints. Follow up with customers to identify areas of improvement. Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Experience in handling international (European Geographics) clients. Tracking and documenting any changes made to KB article and creating of KB article. Handling checks and reports which should be timely sent to clients in. Ability to work a flexible schedule outside of typical business hours. Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents Ensure that the Incident management documentation process is being performed with a high level of quality. Generate reports on an ad hoc or recurring basis using incident data from ServiceNow Project Description: Provide support on the first line of the help desk to the external customer, assisting users with hardware and software problems via phone, email, and chat. Within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc. Excellent communication skills (written & verbal) Sound knowledge of ITIL framework and practices. Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents. Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Categorize and record reported queries and provide solutions. Monitor issues from start till resolution. Escalate, if needed, unresolved problems to a higher level of support Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Other Requirements: Willing to work from the office Open to Night shift & 24*7 environment. Open to 24*7 environment Total Experience Expected: 01-02 years Qualifications Any stream graduate Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career. From building next-generation apps and microservices in Kotlin to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career. Join Team Amex and let’s lead the way together. The position of Senior Engineer will join a dynamic and growing team within the GRCT organization at American Express, which has a keen focus on platform modernization, bringing to life the newest technology stacks to solve ongoing needs of the business as well as compliance against global regulatory requirements. The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs. They will provide Service Now experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, and Staff Engineers: Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation. Completes technology/implementation design documentation. Provides estimates for design, build, test, and implementation phases. Undertakes regular code reviews to ensure alignment with development, implementation, and performance standards, providing coaching and mentoring on design and coding techniques to engineers in scrum team. Assists with updates to program specification/implementation documentation. Works with scrum team to prepare configurations for production. Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy. Raises issues, provides feedback, and proposes changes to implementation specifications. Provides consultation to product owners with recommendations to drive their requirements to success. Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party tech and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change Active participant in a scrum team, applying agile principals and tools including Rally. Minimum Qualifications: 5+ years hands-on experience in Service Now including Integrated Risk Management (IRM) solutions/components Overall 7-10 years of development experience, preferably full stack development experience. Hold Service Now Certified System Administrator credentials BS or MS Degree in Computer Science, Computer Engineering, or other technology fields Working knowledge of GCP Typically has prior technology experience of systems analysis/programming. Experience building/implementing JS utilities Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS. Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB. Conceptual architecture knowledge. An understanding of GRC/IRM industry trends Excellent written and verbal communication skills proven by the ability to present complicated technology solutions to multiple audiences, from engineers to Senior leaders. 5+ years Agile experience as well as hands on Scaled Agile Framework experience. Machine Learning or Generative AI knowledge is a plus, not required. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Job Description: Must have Above 9 years of Java experience with at least 5 years’ experience in desktop application; Experience of any Product development is preferable Technology stack - Core Java, Spring, Soap/REST, Database - SQL, Swing/SWT, Tomcat/JBOSS Conversant in Java/J2EE and debugging Well versed with Database, PL/SQL. Candidate should have Hands-On experience on SQL Joins and PL/SQL Experience with Database Performance Tuning and Database Migration activities Knowledge of Cloud Infrastructure Good in designing enterprise level applications and architecture. Hands-On experience is preferable in design & architecture using OOPS methodologies Must be conversant with different design patterns. Hands-On experience is must on implementation of code using various well-known or widely used design patterns eg: factory pattern, singleton pattern, MVC, builder patterns Open to learn and work on new technologies Good analytical and problem-solving skills Should be an excellent communicator having dealt with international clients Good in solutioning/estimating and other pre-sales tasks Should be a good team player with ability to work with and handle teams in single / multi locations Good to have Preferably worked on process-oriented tools like Jira, ServiceNow or any defect tracking tool Experience in Agile practices would be preferable Have insurance background is preferable Experience with database Admin Activities Good understanding with Database Replication Good in solutioning / estimating and other pre-sales tasks Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Cyber Security Director - HIH - Evernorth About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Role Title: Cyber Security Director Position Summary: The Cigna Information Protection, Head of Security is a key leadership business facing position with primary focus is to act as conduit between the Cigna Information Protection organizational goals and business line interests. Acting as the primary delegate for the business line Chief Information Security Officer, you will oversee the development and execution of the Cyber / Information Security Strategy at a granular level. Strategically you will be responsible for delivery of the ‘last mile execution’ of all Cigna Information Protection global Shared Services, developing and measuring capabilities whilst running subsequent risk mitigation Cyber Information Security Management programs. Being the local evangelist and expert, you will focus on local stakeholder business management and also wider stakeholders such as regulators, clients and external parties. Job Description & Responsibilities: Manage all external local client and regularity engagements, including fielding queries, regulatory & compliance submissions in conjunction with matrix Cigna Information Protection Shared Service Partners and governance stakeholders, legal, compliance and data privacy. Lead localized Controls Assurance activities, define and track effectively control testing and remediation risks for local business line. Coordinate Shared Service benchmarking exercises (NIST etc.) using Cigna Information Protection standards. Leverage the Enterprise Risk Management framework, perform focused localized risk assessments of existing or new services and technologies in line with policies and standards, and manage the risk exceptions process. Develop residual risk registers and integrate into Shared Service Integrated Risk Management Framework. Coordinate the local delivery of global Cyber & Privacy portfolio risk mitigation projects and programs into business line / region. Conversely feed the portfolio by registering local business line residual risk outputs driving controls mitigation activity. Evolve Cigna Information Protection security policies and processes, aligning to local business requirements and operate the policy exceptions management process. Coordinate security education & awareness initiatives in line with policy framework, integrate with the Shared Service overall thematic awareness program. Partner with business line / regional CIOs and technology stakeholders to educate and integrate risk management activities in first and second line of defense governance. Coordinate with Shared Services to provide localized risk and vulnerability management information and reporting and embed Cyber / Information Security into business operational governance forums enabling data driven decision making. Develop organizational wide Cyber / Information Security risk views by collaborating with internal control groups e.g. Audit, Compliance, Enterprise Risk Management, Legal and Privacy. Liaise across Legal, Privacy and Sourcing teams to manage 3rd party risks. Conduct 3rd Party Assessments, including evaluations, contract reviews and onsite visit where appropriate. Embed secure development practices, working with local business and technology teams to implement enterprise tooling and processes to ensure secure code implementation. Embed risk management practices into Agile / DevSecOps pipelines to minimizing production vulnerabilities. Run localized Infrastructure, Application and Cloud evaluations / assessments against agreed security patterns and pre-production scanning processes to reduce production vulnerabilities. Integrate residual risk outputs in local and Shared Services governance. Champion local incident responses & handling processes, provide business context and local expertise in incident scenarios. Coordinate with Shared Service owner to manage local incident management post mortem activities and track residual findings to resolution. Maintain and manage local regulatory incident response reporting requirements. Engage with Shared Services to carry out forensics security investigations work integrating processes with business and legal / compliance stakeholders. Partner with Global Architecture Shared Services organizations to implement standard security solutions and capabilities, providing expert change solution design in local business line. Conversely feed global Architecture roadmaps by capturing local requirements. Support business line mergers, acquisitions and divestiture activities in line with the Shared Services playbook designed to reduce change risk. Lead local business Cigna Information Protection teams as well as matrix manage Shared Services peers. Ensure in person employee engagement by motivating team, running personalized development programs, and creating an empowering culture aligned with Cigna values. Experience Required: Minimum 18-21 years of Information Security / Cyber or related risk management experience. Experience Desired: Experience leading teams of over 125-150 employees Experience within the Healthcare, Insurance or Financial Services industry preferred. Education and Training Required: CISSP or other security related certification preferred (CISM / CISM etc.) Primary Skills: Implementation level knowledge of information security standards and frameworks (e.g. ISO/IEC 27001/27002, PCI-DSS, NIST Cybersecurity Framework, etc.) and attestation reports (e.g. SOC 1/2). Awareness of Governance, Risk and Compliance and workflow management tools, e.g. Onspring, ServiceNow VR, Brinqa etc. Additional Skills: Ability to translate information security and technical controls into business terms that are easily understood. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Job Description Job Description: Job Title: RPA Business Analyst Location: [Gurgaon / Chennai] Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles. Interacting with customers, key stakeholders and the team to obtain and document functional and non-functional needs. Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand Skills Need to hold an appropriate business analyst certification. Additionally, you’ll have an analytical mindset, with strong organisational skills and the ability to prioritize your work. A good understanding of Agile values, principles and methodologies with experience of working within an Agile environment. Proven application of business analysis tools and techniques. Strong analytical skills to decompose complex requirements guiding product owners to simplify the requirements and help designers on achieving the same. Required Tech Skills For These Roles Proficient in PowerApps and multiple low-code platforms Familiar with Robotic Process Automation (RPA) Experience with ServiceNow and Workday platforms, as well as the shared services domain Skills Required RoleBusiness Analyst Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills RPA BUSINESS ANALYST UIPATH Other Information Job CodeGO/JC/134/2025 Recruiter NameSheena Rakesh Show more Show less

Position: Senior Master Data Operator Location: Hyderabad Experience: 10+ years Contract Skills: 10+ years of MDM experience across key domains like Customer, Vendor, and Finance. Strong SAP user with audit, SLA, and RPS handling experience. Led and trained MDM teams, driving process improvements. Worked on ERP migrations; familiar with CFIN, ServiceNow, Coupa. Effective communicator, experienced in global team collaboration. Show more Show less

We are looking for a dedicated and professional Sales Representative to join us to accelerate sales with existing top US Technology Clients – AWS, HPE, ServiceNow, Microsoft, and others. The Sales Representative will be responsible for generating new business opportunities by proactively reaching out to existing client organizations to expand relationships with new teams and hiring managers. You will also research hiring managers and build customized presentations tailored to each client’s situation. In addition, you will be expected to continuously explore and adopt AI tools to increase productivity, scale outreach efforts, and streamline tasks. The ideal candidate is driven, aggressive, and professional, with a strong background in inside sales or account management within US staffing or professional services organizations. Stage 4 Solutions, Inc. is an award-winning Staffing and Consulting company (winner of the Inc. 5000 award for 5 years). We specialize in serving Fortune 500 and emerging leaders by providing seasoned marketing, IT, and operations professionals for both short-term and long-term needs across high tech, pharmaceutical, aerospace/defense, healthcare, and government verticals. This is a full-time job, based in India . MUST work in US business hours. Compensation includes base and commissions. Responsibilities Conduct outbound prospecting to generate new leads and set meetings with US-based hiring managers Reach out to existing client accounts (primary) and new accounts (secondary) to identify and engage with new teams, departments, and hiring managers to expand business Record all outreach in Hubspot. Research prospective clients and build customized sales presentations for each meeting Work with senior Sales leader to present candidates, arrange client intervies, and close deals. Qualify prospects through effective discovery and clearly communicate our staffing services Maintain high outreach activity levels (calls, emails, LinkedIn messages) aligned to goals Discover, evaluate, and utilize AI tools to improve efficiency and scale prospecting and preparation work Stay up to date on target company news and US staffing industry trends Represent the company with the utmost professionalism in all interactions Requirements 5+ years of experience in inside sales, lead generation, or account management within staffing or professional services, focused on the US market Proven track record of meeting or exceeding sales targets Excellent verbal and written communication skills in English Experience using a CRM tool is required; HubSpot experience is preferred Proficient with LinkedIn, Excel, Microsoft PowerPoint, and outreach platforms Strong interest in exploring and applying AI tools to automate and optimize sales processes Highly motivated and Goal-Oriented: self-directed, and disciplined in a remote work environment Hard-working: Willing to put in the effort to succeed in a competitive market and exceed KPIs Bachelors degree Please submit your resume to our network at https:www.stage4solutions.com/careers (please apply to the Sales Representative - US Staffing/Professional Services (Remote, India) position). Please feel free to forward this project opening to others you think may be interested. Show more Show less

Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About The Job Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” If so, you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless. What We Do We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. What You’ll Do SAS Managed Cloud Services (MCS) Business Operations team adds value to our hosting and remote managed services using the latest technologies to continuously improve customer experience and optimize operational efficiencies. Engages in a role that directly supports Business Operations to achieve the strategic goals of the organization. Leverages domain and industry expertise. Performs research, analysis, and coordination in support of divisional activities on initiatives such as budgeting, project and communication management, policy and procedure development, and strategic planning. Provides problem solving and/or troubleshooting on company systems or processes. Interacts with internal staff, Business Units, subcontractors, and applicable departments at SAS. Primary Responsibilities Manages and/or supports the development and execution of business strategies and/or programs; aligns scope with strategic business objectives and regularly report on status to management. Provides leadership and direction to support development and execution of business strategies and initiatives; coordinates activities with other business units within the company; establishes operating rhythm of the business to ensure the organization is running effectively and efficiently to meet goals and objectives. Identifies and analyses the business needs of the department or business unit to develop plans for continuous improvement and to help determine solutions to business problems. Engages in the project life cycle implementation process to facilitate and support the successful delivery (i.e., resource requests, contracts reviews, service agreements/work orders, project plans, invoices, etc…); manages operational tasks associated with project delivery. Investigates options, recommends courses of action and drives implementation of initiatives related to continuous improvement, streamlining operations, and service delivery readiness and capabilities. Defines and implements standards and best practices to foster collaboration across all areas of the organization. Provides resources to facilitate and enhance the value and quality of project delivery (i.e. training/learning, knowledge sharing, etc.). Reviews, analyses and synthesizes policies, processes and guidance documents to facilitate understanding and usage by the business. Leverages internal knowledge of corporate tools/systems, processes/procedures, methodologies and best practices to support the business. Create and produce business reports and analysis on relevant areas of the organization and share them with appropriate stakeholders. Builds relationships with customers, internal clients, project dependencies, and stakeholder influences that characterize partnership, cooperation and trust. Additional Responsibilities Collect and analyses standard and non-standard data related to assigned projects/programs. Independently manages a key aspect of one or more programs. Continually monitors effectiveness of projects/programs and makes recommendations for improvement. Builds a business case for potential process and/or procedure solutions and completes cost/benefit analyses as support. Independently recommends process improvement audits and/or operational reviews for management consideration. Provides guidance to less experienced team members. What We’re Looking For Education and Experience Curious, Passionate, Authentic, and Accountable. These are our values and influence everything we do. Bachelor's degree in a business, marketing, or computer science-related field. A master’s degree is preferred. Overall 12+ Years of experience in Information Technology and Project Management. 8+ years of experience in business operations, management consulting, or a related field Strong analytical skills with the ability to interpret complex data and identify trends Able to meet the associated challenges of different cultures, work practices and time zones Required Skills Must have: Strong Project Management, Communication, Collaboration and analytical skills Strong knowledge of Microsoft Office Suite and related applications Ability to lead project teams and gain consensus Excellent organizational and problem-solving skills The ability to analyze data, evaluate processes, and identify opportunities for improvement is crucial Ability to manage multiple initiatives simultaneously Excellent knowledge and competence in related business functional area Strong accounting, math and analytical skills Excellent negotiation, facilitation, and presentation skills Excellent interpersonal, oral, and written communication skills Ability to analyse solutions for business operations environment Ability to manage budgeting process and analyse budget performance Ability to design and support improvement processes Ability to perform well under pressure; ability to prioritize projects and adhere to deadlines Ability to give attention to detail and accuracy Ability to travel as, as needed The Nice to Haves Experience working with Oracle Fusion Proficiency in ServiceNow, other ITSM Tools Understanding of financial metrics and budgeting processes Knowledge around Lifecycle management Demonstrated experience in managing cross-functional projects with successful outcomes Experience with Business continuity- develop and refine business continuity strategies Other Knowledge, Skills, And Abilities Strong verbal, written, and interpersonal communication skills. Attention to detail and accuracy, while maintaining a solid awareness of the ‘big picture’. Ability to communicate with global peers and management in a clear, straightforward, and effective way. Strong analytic and deductive reasoning skills. Knowledge of data science technology and architecture. Ability to support global external and internal customers, negotiating any challenges presented by different cultures, work practices, and time zones. Ability to work flexible business hours as required by global customers/business needs. Communicate clearly and efficiently with internal and external stakeholders, highlighting any risks or blockers with recommendations to remediate and work around identified issues. Identify, design, and implement new initiatives designed to ensure long-term customer success and value. Stay current on industry trends, technologies, and best practices. Engineer solutions to ensure scalability, reliability, and performance. Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. #SAS Show more Show less

Key Responsibility Areas Including Preferred Skills And Experience Perform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables. Have good understanding of all HR modules on ERPs Accountable and responsible for any critical or risk involved cases to ensure a quick and timely response Accountable to ensure noise free delivery in operations Performs special projects and other duties as assigned d Acumen for quality and improving timelines Identify training needs, arrange trainings and evaluate post training performance Have a flair for process improvements and automation opportunities Excellent MS Office knowledge and experience in reporting Undertake additional responsibilities and display leadership qualities Competencies Knowledge of the process and systems High level of computer proficiency and excellent MIS skills Ability to coach and give feedback on an ongoing basis Clear written and verbal communication High level of Customer Service and Quality Orientation Strong Communication and Motivational Skills Ability to lead in a continually challenging environment Effectively plan, prioritize and execute everyday floor operations Eligibility Criteria Should have 2-4 years of HR experience Excellent operational skills Good communication skills both written and verbal Should have an experience of managing a team of 10 members Experience in SAP/ServiceNow and SuccessFactors and all HR related platforms Should have excellent comprehension skills Attention and eye for detail and accuracy Demonstrates good time management and organizational skills Show more Show less

Experience Required : 5 plus years This role demands a hybrid skillset – strong technical frontend development capabilities paired with solid operational support experience. Must have knowledge of Production Application Support. Good to have e-commerce background. Must have solid level3 support experience in eCommerce platforms Prefer to have frontend skills working with Shopify platforms. Good knowledge of React, Javascript, HTML and CSS. Exposure to Headless CMS ( Builder.io ) and Search engines like Bloomreach. Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as (NewRelic). This engagement is for a customer using NewRelic, PagerDuty, hence it is good to have this expertise. Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan. Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA. Experience working with postman. Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy) Should know how to work with the Dev team, cross functional teams across time zones. Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms. Show more Show less

Job Description Job Title: Assistant Manager/Manager - HR Operations Location: Mumbai/Bangalore Candidate Expectation Candidate must have Minimum 7- 10 years of experience in HRO services, with at least 3 years in a team lead role. Proficiency in Workday, Darwin, ServiceNow, and other relevant platforms is good to have Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively. Job Responsibilities Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development. Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy. Continuously identify and implement process improvements to enhance efficiency and client satisfaction Build and maintain strong relationships with global clients and internal/external stakeholders. Collaborate with leadership to develop and execute strategic plans for service delivery and team development. Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions. Excellent communication, negotiation, and conflict-resolution skills.. Should be flexible in shifts. Skills Required RoleHR Operations – Assistant Manager/Manager- Mumbai/Bangalore Industry TypeITES/BPO/KPO Functional Area Required Education Master of Business Administration Employment TypeFull Time, Permanent Key Skills CLIENT MANAGEMENT HR O HR OPERATIONS Other Information Job CodeGO/JC/127/2025 Recruiter NameAckshaya Show more Show less

Experience Required : 5 plus years This role demands a hybrid skillset – strong technical frontend development capabilities paired with solid operational support experience. Must have knowledge of Production Application Support. Good to have e-commerce background. Must have solid level3 support experience in eCommerce platforms Prefer to have frontend skills working with Shopify platforms. Good knowledge of React, Javascript, HTML and CSS. Exposure to Headless CMS ( Builder.io ) and Search engines like Bloomreach. Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as (NewRelic). This engagement is for a customer using NewRelic, PagerDuty, hence it is good to have this expertise. Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan. Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA. Experience working with postman. Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy) Should know how to work with the Dev team, cross functional teams across time zones. Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms. Show more Show less

Job Duties and Responsibilities: Provide Workday subject matter functional expertise for day-to-day support and development including business process configuration, integrations, data transmission (EIB), testing and other troubleshooting support primarily in Expense Module. Help our team ensure data accuracy and seamless ongoing enhancements of new Workday features/functionality. Provide subject matter expertise on Workday best practices and partner with COE(s) to understand pain points, prioritize requirements and identify opportunities to improve processes and gain efficiency by leveraging Workday functionality Lead Workday enabled finance Expenses workstream(s) to design, configure, test, and deploy leading practice-based business processes and solutions Be the primary point of contact for data gathering, testing, and communication with key stakeholders and internal Business Systems teams Perform the following on an engagement: understand business requirements, configure the Workday solution, demonstrate the configurations through the development of testing systems, assist the business in testing the Workday solution Be comfortable and confident in gathering configuration requirements and problem-solving with business stakeholders Assist with broadening internal knowledge of Workday configuration through hands-on training to cross-functional teams Provide a proactive interface between business partner groups and the Workday team to ensure effective coordination and delivery of Workday implementations Build reports to support both domestically and internationally for various areas of the Workday product Ability to problem solve and propose multiple solutions for business requirements within Workday Manage Workday upgrades and implement new and revised functionality within Workday. Partner with HR teams to analyze business needs and translate them into technical requirements and solutions within the Workday ecosystem. Optimize business processes by enhancing workflows, automating manual tasks, and providing actionable insights through data reporting and analytics. Creates and maintains clear, comprehensive, documented business requirements for requested changes, enhancements, or projects; accountable for articulating functional processes from beginning to end and providing thought leadership on functionality and design Required Skills: 6+ years of Workday Expenses experience with proficiency in the use of Workday HCM Have an excellent knowledge of Workday Expense Configuration, Security Administration, Business Process Configuration, and EIB (Enterprise Integration Builder). Proven Workday functional expertise Expense module; an awareness of what Workday can and cannot do, familiarity with delivered functionality and reports, and experience performing straightforward administrative tasks in Workday (Undoing tasks, manually advancing tasks, waiving requirements) Participate in Workday releases, assessing new features and recommending adoption strategies for Talent Management modules. Ensure day-to-day systems support is balanced with strategic enhancements and projects related to Workday Expenses and Integrations. Responsible for the thorough testing and analysis of new Workday features and functionality and participates in release planning; accountable for regression testing, unit testing, User Acceptance testing and pre-launch testing sign-off for new features or enhancements Experience with Workday Studio, Workday Extend, and integration development. Ability to Customize the Workday Expense and desire to learn about and expand your expertise to encompass new areas of Expense Management ( Oracle Fusion Cloud or SAP Hands-on experience developing and enhancing custom reports and dashboards in SaaS or enterprise systems. Ability to work in a diverse, fast-paced environment and effectively collaborate across teams Project management experience supporting the deployment of features and functionality Strong analytical, multitasking, and interpersonal skills. Ability to communicate effectively with both a technical audience and business users Experience in Agile development environments: ServiceNow, Jira

Synechron is seeking an experienced and proactive Level 2 Support Engineer specializing in One Identity Manager (IDM) to join our IT support team. In this role, you will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the optimal functioning of our identity and access management systems. You will play a pivotal role in maintaining secure, efficient user provisioning, deprovisioning, and access workflows, thereby supporting organizational security and compliance initiatives. The ideal candidate will possess strong problem-solving capabilities, excellent communication skills, and the ability to collaborate effectively with diverse technical and non-technical teams. Your expertise will directly contribute to the continuous improvement of identity management processes and system reliability. Software Requirements Required Skills: In-depth knowledge of One Identity Manager (configuration, administration, troubleshooting) Experience with Active Directory , LDAP , and other directory services Scripting proficiency in PowerShell and SQL for automation, data manipulation, and reporting Familiarity with ITSM tools such as ServiceNow and JIRA for incident management and workflow tracking Working knowledge of version control tools (e.g., Git) for deployment and change management Preferred Skills: Experience with other identity solutions like SailPoint , Okta , or similar platforms Knowledge of security protocols, compliance frameworks (GDPR, HIPAA) Automation tools and scripting beyond PowerShell/SQL Overall Responsibilities Provide Level 2 technical support for Identity Management systems, addressing incidents, changes, and service requests Troubleshoot and resolve issues related to user provisioning, deprovisioning, role management, and system performance Collaborate with Level 3 support, development, and security teams to resolve complex problems and optimize workflows Maintain and update detailed technical documentation, including runbooks, process workflows, and troubleshooting guides Monitor system health, generate reports on user access and system performance, and recommend improvements Support system upgrades, patches, and configuration changes with minimal disruption Assist in audits, compliance checks, and internal reviews related to identity access management Provide end-user training and support, ensuring adherence to security policies and best practices Participate in project activities for system enhancements and process automation initiatives Strategic objectives: Maintain secure and reliable identity management operations Improve efficiency and accuracy of user access workflows Drive ongoing system and process improvements Performance outcomes: Timely resolution of incidents and requests Accurate documentation and knowledge sharing Successful deployment of system updates and process optimizations Technical Skills (By Category) Identity and Access Management (Essential): Deep knowledge of One Identity Manager configuration, workflows, and troubleshooting Experience integrating IDM with Active Directory , LDAP, and other identity sources Understanding of user provisioning, role assignment, access governance Scripting & Automation (Essential): Proficiency in PowerShell and SQL scripts for automation, data extraction, and reporting Incident & Change Management (Essential): Effective use of ServiceNow and JIRA for incident logging, tracking, and change management Operating Systems (Essential): Windows Server environments supporting IDM operations Basic Unix/Linux knowledge for troubleshooting and integrations Security & Compliance (Preferred): Familiarity with security policies, GDPR, HIPAA requirements (advantageous) Additional Skills (Preferred): Knowledge of other IDM platforms like SailPoint or Okta Experience with automation and configuration management tools Experience Requirements Minimum of 3-5 years of experience supporting identity management systems or related IT support roles Hands-on experience with One Identity Manager is strongly preferred Exposure to large enterprise environments, especially within finance, banking, or regulated industries Proven ability to troubleshoot complex systems, analyze logs, and perform root cause analysis Experience working in operational support, incident response, or service desk environments Alternative pathways: Candidates with extensive experience in identity systems support beyond One Identity, showing strong troubleshooting and system support capabilities, may also be considered Day-to-Day Activities Provide second-line support for identity management incidents and requests Troubleshoot configuration issues, system errors, and performance bottlenecks Assist in planning and executing system upgrades, patch deployment, and change requests Collaborate with cross-functional teams to resolve security and compliance issues Maintain system documentation, workflow procedures, and knowledge articles Monitor system logs, perform health checks, and generate reports on user access and system activity Engage in incident reviews and root cause analysis sessions Support internal audits and compliance activities related to identity access Communicate effectively with end-users, stakeholders, and vendors regarding incident status and resolutions Qualifications Bachelor's degree in Computer Science, Information Technology, or a relevant discipline, or equivalent work experience Relevant certifications such as ITIL Foundation , One Identity certifications , or equivalents are a plus Willingness to work in rotational shifts from 11:00 am IST to Midnight IST Prior experience in identity management, security, or access governance roles Strong analytical skills and attention to detail Ability to work independently and as part of a team Professional Competencies Critical thinking and problem-solving aptitude, capable of diagnosing complex issues Excellent interpersonal and communication skills, with the ability to simplify technical information Stakeholder management with a customer-centric approach Adaptability to changing priorities and technical environments Proactive mindset with a focus on process and system improvements Effective time management to prioritize incident resolution under pressure

Synechron is seeking a proactive and customer-oriented Level 1 Service Desk Engineer to provide essential frontline support within our IT support team. This role involves handling user inquiries, diagnosing common hardware and software issues, and ensuring timely resolution of incidents to maintain seamless IT operations. The successful candidate will support end users by delivering professional assistance, documenting issues effectively, and contributing to continuous process improvements, thereby ensuring a positive user experience. This position offers a valuable opportunity to develop foundational IT support skills, work within a collaborative environment, and grow your expertise in IT service management. Software Requirements Required Skills: Basic proficiency with service desk tools such as JIRA Service Desk or similar for incident logging and tracking Knowledge of ITIL incident management principles and service delivery standards Familiarity with Microsoft Windows operating systems (client and server editions) Ability to assist with Active Directory tasks such as password resets and account unlocks Understanding of remote access methods , including VPN and remote desktop solutions Basic knowledge of Virtual Desktop Infrastructure (VDI) systems, like VMware Horizon or similar, for initial troubleshooting Experience supporting printing solutions like SafeComm or equivalent Preferred Skills: Experience using ServiceNow or other support management tools Basic scripting knowledge such as PowerShell or batch scripting for automations Some networking terminology (DNS, DHCP, VPN) Overall Responsibilities Log, prioritize, and track incidents and service requests in the service desk system accurately Perform initial troubleshooting steps for common issues, including password resets, software errors, and peripheral access problems Assist users with remote access and Virtual Desktop Infrastructure (VDI) login issues Manage user accounts in Active Directoryreset passwords, unlock accounts, and update permissions as needed Escalate unresolved or complex issues to higher support levels following organizational procedures Communicate effectively with users to provide updates and resolutions Document incident details, troubleshooting steps, and resolutions clearly for future reference Support routine maintenance tasks such as software updates and hardware checks Participate in team meetings and ongoing training to enhance support skills Support continuous improvement initiatives for service desk processes Strategic objectives: Ensure high levels of user satisfaction through prompt, accurate, and courteous support Minimize incident resolution times and repeat issues Uphold high standards of documentation and process adherence Performance outcomes: Ticket resolution within set SLAs Accurate documentation and positive user feedback Increased first-call resolution rate over time Technical Skills (By Category) Service Desk Operations (Essential): Use of incident and request management tools like JIRA Service Desk or ServiceNow Understanding of ITIL principles related to incident management and service delivery Ability to log, categorize, and close tickets properly Troubleshooting & User Support (Essential): Basic troubleshooting of hardware and software issues on Windows platforms Active Directory management including password resets and account unlocks Supporting remote access solutions and VDI environments (e.g., VMware Horizon) Assisting with printing issues and peripheral device troubleshooting Networking & Hardware Support (Preferred): Knowledge of basic network connectivity issues (VPN, DNS, DHCP) Hardware troubleshooting for desktops, laptops, and peripherals Automation & Documentation (Optional but Beneficial): Basic scripting skills in PowerShell , batch files for automating repetitive tasks Clear documentation skills for incident reports and knowledge articles Experience Requirements 2-5 years of experience supporting end-user IT issues, preferably within a support desk or helpdesk environment Experience applying ITIL best practices for incident handling and service management Supporting hardware and software issues on Windows and VDI systems Customer service experience demonstrating patience, professionalism, and effective communication Alternative pathways: Candidates demonstrating strong technical aptitude, problem-solving, and a passion for IT support with relevant training or certifications may be considered. Day-to-Day Activities Receive, prioritize, and resolve support tickets via the support platform Troubleshoot user-reported issues, including password resets, hardware repairs, and software problems Assist users with remote access requests and basic VDI troubleshooting Manage Active Directory user accounts and permissions Escalate complex or unresolved issues to higher-tier support efficiently Document incidents, troubleshooting steps, and resolution details accurately Perform routine system maintenance and validation tasks Collaborate with team members and participate in knowledge sharing and training activities Continuously seek opportunities to improve support processes and user experience Qualifications Bachelors degree in Computer Science, Information Technology, or equivalent qualification Basic proficiency with support tools such as JIRA Service Desk or ServiceNow Knowledge of Windows operating systems and Active Directory management Familiarity with remote access, VDI, and printer support Good communication and interpersonal skills Willingness to work in shifts or outside regular hours if needed Professional Competencies Excellent verbal and written communication skills Customer-focused mindset with patience and empathy Strong listening skills to understand user issues effectively Willingness to learn new tools, techniques, and support procedures Ability to work collaboratively within a team setting Organizational skills to manage multiple tickets and priorities Adaptability and flexibility to handle changing support needs

service Now virtual Agent module

Essential Skills (Must-Have) Infrastructure & Cloud: Strong hands-on experience with Linux (RHEL) administration and cloud platforms like AWS, Azure, or GCP. Networking & Security: Proficiency in load balancers, TLS/SSL, RBAC, and voice technologies such as SIP. Databases & Middleware: Expertise in MySQL, Redis, HAProxy, and Tomcat for performance optimization and system stability. Monitoring & Performance Optimization: Practical knowledge of Grafana, Prometheus, and API performance tuning. Monitoring and platform Support (PAAS and SAAS Model) Incident & Change Management: Understanding of ITIL processes, along with experience using JIRA, ServiceNow, and other ticketing systems for platform reliability. Preferred Skills (Nice-to-Have) Conversational AI: Familiarity with TTS/STT engines (e.g., UniMRCP, Azure Speech) and basic NLU/NLP debugging. DevOps & Automation: Knowledge of CI/CD pipelines (Jenkins, GitLab) and scripting with Bash/Python for automation. Advanced Performance Tuning: Experience in JVM Heap analysis, caching strategies, and optimizing application latency. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: SM Application Portfolio and Configuration Management Process Analyst Job Summary: The Application Portfolio and Configuration Management Process Analyst is responsible for performing configuration management activities including tracking compliance, resolving data discrepancies within APM (Application Portfolio Management) and CMDB (Configuration Management Database) and other data repository tools, completing defined tasks with regard to creation of configuration plans, project intake, documentation updates and audit activities. Additionally, the role helps ensure that the mechanics of the processes are monitored, followed as specified and that the organization is in compliance with it. The role also assists Process Owners by providing reporting and analysis of process operations with a goal toward improving efficiencies and costs. The role will also assist with completion of routine work requests associated with the processes and identification of the areas for improvements. Essential Functions of the Job: Define, implement, communicate Application Portfolio and Configuration Management process Gather and process a data to identify process performance areas and measurements Identify process gaps, propose corrective actions and remediation plans, address defects to appropriate teams for resolution Propose and develop solutions based on the business requirements of different users in the enterprise Identify areas for continuous process improvement and help develop strategies to enhance the process based on customer feedback and requirements Assist with designing workflows and process strategies to improve overall business performance Preparation and publishment of a regular data audit reports to APM, CMDB stakeholders with quality rules and KPIs Assist with defining business requirements Contribute to product management, propose tool enhancements and developments based on business requirements, support testing Work collaboratively with external teams/ individuals to get data issues addressed and resolved Application Portfolio and Configuration process documentation maintenance, review and updates Use own experience to drive process initiatives following industry best practices and tools Analytical/Decision Making Responsibilities: Monitors/analyzes configuration data and compliance activities to identify trends, discover anomalies, and ensure proper management of the Application Portfolio and Configuration Management process Demonstrates analytical and systematic approach to problem solving Empowered to liaise with other functions in IT Services to establish quality improvement in managed processes Ability to clearly and accurately document tasks Demonstrates the ability to follow documented steps within the procedure documentation Encouraged to question management in the suitability of tasks assigned, when direct conflict between those tasks and other tasks/goals show potential conflict. Demonstrates an understanding of urgency, timelines, and questions items delegated to them not fully understood at the time of delegation Determines when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly Knowledge and Skills Requirements: Demonstrates a fundamental knowledge of Application Portfolio and Configuration Management process principles and how it interacts with other processes/ services in the enterprise Good knowledge and understanding of APM, CMDB with a practical application Proven experience on working with data repository, data reconciliation, clean-ups, deep dive analysis Understanding of ServiceNow APM, CMDB data model, discovery tools, integrated data feeds etc Well-rounded knowledge of ITIL Service Lifecycles and Service Management Processes (like Change, Incident, Problem) Basic knowledge of IT Operations, Applications, Systems and Infrastructure Ability to work autonomously as well as within a team environment where necessary Demonstrate practical knowledge and professional capabilities to introduce best practices for IT Service Management systems and consequently improve the organization’s IT processes and services, effectiveness and overall performance. A strong working knowledge of Microsoft Office products including Excel, Visio and PowerPoint as well as knowledge sharing tools such as SharePoint, Yammer Microsoft Teams to manage activities and discussions. Fluent English language skills (verbal and written) Experience working in a global environment and virtual teams across the enterprise Strong analytical skills, problem solving and communication Supervision Responsibilities: Works under direct supervision but is expected to work autonomously; specific instructions are usually provided, and work is reviewed at frequent milestones; determines when problems should be escalated to a higher level; there is an expectation that this individual will also be able to work under own initiative to achieve agreed goals; there are no direct reports to this role. Assigned staff may be remote based and/or in a work from home setting that will require distance management skills across locations, cultures and time zones. Job Requirements: Education: Graduated a College/University in related technology field (Computer, Engineering, Science subjects etc). Experience: Demonstrated 5-8 years’ experience in a Configuration Management role within IT Service Management or equivalent job experience. ServiceNow platform and products – practical usage highly recommended. Certification Requirements: ITIL best practices with V3/V4 certifications, Microsoft Office products, data analytics tools, Agile etc EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Location : Bengaluru (On-site) Experience : 6.5 + years Salary : 12 LPA – 21 LPA We are hiring a Java Developer with experience in Spring boot and Angular. The candidate will be responsible for developing new features within the application, which includes end-to-end code implementation. He / She should involve in deployment, release activity, and contribute some effort for production related issues. Must Have Skills Frontend Technology: Frameworks like Angular (v8-14), HTML, CSS, JavaScript Backend Technology: Strong Java programming (preferred JDK 8 or later) with Spring framework (Spring Boot, Spring JPA), RESTful API design, JSON, JPA repository. Deployment Technology: CI /CD Pipeline working knowledge Database: MySQL/SQL, Postgres SQL Tools: Intellij, Eclipse, Maven/Azure Pipeline/Jenkins, ServiceNow (basic), Grafana. Nice To Have Skills Good problem articulation and solving skills A creative thinker with good analytical abilities. Proficient in problem-solving Others Degree/Masters in Computer Science, Software Engineering or similar qualification and relevant work experience Good English language skills Good team player, Eager to take over responsibility, to learn. Flexibility “Technology lovers”, innovative mindset Show more Show less

Job Description Position Title, Responsibility Level Manager - Enterprise Digital Applications Function Global Technology Reports to SM – Enterprise Digital Applications Permanent/ Temporary Permanent Span of Control Individual Contributor Location Noida Job Summary As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes. Requirements 5 to 8 years’ technical experience in Service Now & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups). Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS). Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement. Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine. Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL. Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment. Load, manipulation and maintain integration data flow between Service Now and other third-party systems. ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage. Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment. Should be a good team player worked on multiple assignments / threads simultaneously Skills Technical Skills Must have minimum 5 to 8 years of experience in Service Now & Custom /Scoped application development. Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery). Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Proficiency in designing applications in App Engine Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project. Process Specific Skills Understanding/Delivery Experience in a Business Aligned IT Scenarios Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc. Understanding of business processes of HR, Finance, IT would be an added advantage. Soft Skills (Desired) Ability to understand the overall business solution. Strong written and verbal communications skill. Strong ability to connect with multiple business processes owners and work with Global teams. Ability to learn new modules, technology & apps. Ability to work as an Individual Contributor / Technical Leader. Education Requirements Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications ServiceNow certification would be preferred Show more Show less

Job Summary We are looking for a smart, dynamic, and energetic individual to join our human resource team as an HR executive. As a human resource executive, you will be responsible for managing all the human resource tasks and responsible for administering human resource procedures and policies. You are required to be a conceptual thinker with fantastic organizational and management skills who can assist us with Recruitment, Operational, and other HR-oriented responsibilities along with getting better results from the organization, teams, and individuals by understanding and managing their performance within a framework of planned goals, standards, and competence requirements. Compensation 3.56 LPA Industry Information Technology Department Human Resources Educational Qualification Bachelor’s degree in human resource management or relevant field. Proven experience in HR roles, with a focus on HR administration and employee management. Key Responsibilities Assist with all internal and external HR-related matters. Bridging management and employee relations by addressing demands, grievances, or other issues. Developing and implementing HR strategies and taking initiatives aligned with the overall business strategy. Assist with the end-to-end recruitment process, starting from communicating with hiring managers to identify future job openings, screening & interviewing candidates till the closing of profile and onboarding. Foster long-term relationships with past applicants and potential candidates. Screening resumes and candidate applications based on essential criteria for the job opening. Interview candidates via phone, video, and in person. Administrative Tasks like creating/drafting official documents, developing training and onboarding material, creating feedback forms, etc. Time management skills with the ability to juggle various tasks. Keep up-to-date with the latest HR trends and best practices. Enhance job satisfaction by resolving issues promptly, applying new perks and benefits, and organizing team-building activities from time to time. Manage and timely update the organization’s employee database and prepare reports. Support the Training and Development team in conducting training-needs assessments for employees across levels. P.S. If you don’t know how to do it, we’ll teach you, but you need to have the zeal & enthusiasm to learn. Key Skills Required Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively. Efficient HR administration and people management skills. Strong communication and interpersonal skills to effectively interact with employees/candidates at all levels of the organization. Ability to work independently, as well as collaboratively within a team. High level of integrity and ability to handle sensitive and confidential information. Strong attention to detail and accuracy. Demonstrated problem-solving and decision-making abilities. Proficiency with or the ability to quickly learn different processes and procedures related to the profile. Effective HR leadership and ability to manage and motivate a team of HR professionals. Benefits and Perks 5 Days working Flexible working hours Leadership opportunities, irrespective of number of years you have worked & your educational backgrounds Exposure, training & mentorship of in-demand skill set Transparent and open culture Cool Infrastructure with Gaming Zone, Breakout Spaces and Pantry Encashment of leaves Opportunity to work with industry experts No Dress code Paid Leaves Maternity / Paternity Leaves Medical Insurance Personal Accidental Insurance About Cyntexa We are a leading cloud service provider at the forefront of cutting-edge technologies. With a dedicated team of over 400+ experts, we specialize in delivering top-notch solutions across a spectrum of platforms, including Salesforce, Google Cloud, AWS, ServiceNow, and Azure. In the domain of Salesforce, we proudly stand as a trusted Summit Consulting Partner, showcasing our commitment to excellence and innovation. We grew from a team of 5 to more than 400+ in just 7 years. What made that happen? Every individual’s sheer passion for learning and growing. Our skilled professionals bring a wealth of knowledge across various Salesforce clouds, from Sales to Service and beyond. We thrive on transforming challenges into opportunities, where clouds aren't barriers, but gateways to unlimited possibilities. At Cyntexa, our passion goes beyond tech – we're architects of business value. Our mission is to empower organizations with strategically tailored solutions beyond conventional cloud services that drive the business forward. We help other organizations by providing value to them and helping them grow their business exponentially. We have worked with different industries such as health care, real estate, hospitality, compliance, etc. Apply at: https://cyntexa.com/apply-at-cyntexa/ Wanna get in touch? Send us your resume at hr@cyntexa.com or Give a call us at 9610098881 Show more Show less

Job Description As a Technical Business Analyst within Nokia’s Telecom Expense Management (TEM) team, you'll play a crucial role in transforming our financial operations through innovative technology solutions. Collaborating closely with cross-functional teams, you will design and implement automation solutions on the ServiceNow platform to enhance our processes, including AI-enabled tools for invoice processing and spend analysis. The fast-paced, dynamic work environment fosters creativity and collaboration, empowering you to drive impactful changes while ensuring operational excellence. How You Will Contribute And What You Will Learn Design and implement automation solutions on the ServiceNow platform to enhance Telecom Expense Management (TEM) financial processes. Lead the development of AI-driven tools for invoice processing, audit rules, and spend analysis. Create and maintain comprehensive technical documentation for all automated processes. Conduct user acceptance testing (UAT) and oversee enhancement implementations for operational excellence. Collaborate with cross-functional stakeholders to identify and optimize existing workflows for automation opportunities. Ensure operational continuity during the transition from manual processes to automated solutions. Analyze and refine TEM financial processes such as invoice validation and audit procedures. Act as a liaison between technical and business teams, effectively communicating requirements and solutions. Key Skills And Experience You have: Bachelor's degree in computer science, Information Technology with 3-5 years of experience in technical business analysis or a similar role Proficiency in ServiceNow development Experience in AI/ML implementation projects Experience with process automation and optimization Strong understanding of financial processes and systems It would be nice if you also had: Project management skills Programming and development capabilities Experience in process mapping and optimization About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia. Show more Show less

Job Title: Service Desk - Senior Agent Job Location: Bengaluru, India What we offer? Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally. Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries. What you'll do? Single point of contact for SD support calls for IT related questions/problems Support Coverage – 24/7 Incident and Request Management Receive L1 calls and emails on password issues, access issues, desktop/laptop issues Call tracking and escalation to Second Level groups Notify end-users about major IT service and network outages as per Veoneer defined notification process Maintaining the Knowledgebase articles Daily, Weekly and Monthly SD reports Support and assist in configuring Service Requests, Survey and Knowledgebase Module in SNOW Ticket logging and tacking, IT Service Desk Team will request users to provide specific information required to assist with incident identification and resolution of tickets in a timely and efficient manner. All incoming calls and tickets will be logged in ServiceNow. All tickets under ITSD queue will be managed and tracked until resolved. Receive and log all incidents (including submission received by phone, electronically) and open an Incident Record. Utilize and update the Incident Management System with all relevant information relating to an Incident. Link multiple contacts pertaining to the same Incident to the associated Incident Record. Link multiple Incidents pertaining to the same Service Request to the associated Service Request Receive and log all incidents (including submission received by phone, electronically) and open an Incident Record. Resolve Incidents that are resolvable by Level 1 Support and close the Incident, including Service Requests, after receiving confirmation from the affected Authorized User that the Incident has been resolved Resolve Incidents arising from or related to Services and Software support. Act proactively and coordinate with all other parties as needed to resolve Incidents and action Service Requests. Transfer Incidents within specified time limits to the appropriate party without compromising Service Levels or security requirements. Provide or coordinate the final resolution Provide Incident detection, reporting, recording, and initial support. Provide Incident investigation, diagnosis, impact analysis, and reclassification as required. What you'll bring? ITIL Certification Knowledge in ITIL and COBIT processes Experience with utilizing ServiceNow in an enterprise environment. Proven experience in a service desk or technical support management Excellent verbal and written communication Continuous improvement mindset Quick learner who easily adapts to ambiguous situations Strong relationship building skills Preferred Qualification: Any technical graduate degree preferred Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses. Responsibilities Oversee a large portfolio of commercial and enterprise accounts. Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience. Ensure customers are technically healthy and on the most recent version of our product. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. Prioritizing and driving resolution on escalated customer issues. Partner with account teams to help customers meet business objectives and achieve success. Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations. Promote ServiceNow customer success stories and processes. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS. Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes. Ability to drive effective and influential conversations with various stakeholders and leadership levels. Ability to facilitate discussions and navigate customers' objections. Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives. Proven ability to collaborate effectively with cross-functional teams. Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies. Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth. Passionate about customers and value realization. Outstanding communication and presentation skills. ServiceNow experience and/or certifications is a plus. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less