Job description: Person should be having understanding of call handling. Should have complete understanding of Tickets Should be having good communication skills both written and verbal Should be aware of incident, request and problem management Selected candidate will be responsible for logging calls in tool and following up till closure. Have to keep users updated and should have endless coordination with cross domains or global team Direct unresolved issues to next level or ensure timely escalations Preparing and publishing daily, weekly report. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Shift: Day shift Ability to commute/relocate: Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Service Desk: 2 years (Preferred) Language: English (Required) Work Location: In person
Provide Desktop, Laptop and Server L1 level support. Diagnose and resolve technical issues. Outlook configuration,VPN Ensuring proper escalation / resolution of Wan Issues ,Security patches ,Antivirus & Rogues Installation,Configuration,Upgradation and Troulshooting of OS, Job Type: Full-time Pay: ₹18,000.00 - ₹26,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: IT: 2 years (Required) Work Location: In person
Provide Desktop, Laptop and Server L1 level support. Diagnose and resolve technical issues. Outlook configuration,VPN Ensuring proper escalation / resolution of Wan Issues ,Security patches ,Antivirus & Rogues Installation,Configuration,Upgradation and Troulshooting of OS, Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: IT: 2 years (Required) Work Location: In person
⚡ We Are Hiring – L1 Engineer (Technical & Desktop Support) ⚡ This is an opportunity for motivated IT professionals who are serious about building a career in Technical Support & Desktop Support. We are looking for candidates with the right skills, dedication, and eagerness to grow with us. 📍 Location: Chakan Pune 💼 Experience: 6 months - 2 years Only 💰 Salary: ₹5,000 – ₹10,000 (for freshers with 6+ months) | ₹15,000 Fixed 🚀 Rotational shifts | Rotational week off 🚀 Joiners: Immediate joiners preferred Key Responsibilities: Provide first-level technical & desktop support for hardware, software, and networking issues Troubleshoot and resolve OS, MS Office, email configuration, and antivirus-related problems Handle desktop, laptop, and printer incidents with accuracy Escalate complex issues to L2/L3 support and ensure timely resolution Maintain proper records of support requests and resolutions What We’re Looking For: Hands-on knowledge in desktop support, hardware/software troubleshooting, OS installation Basic networking knowledge (LAN/WAN, IP configuration, connectivity) Strong communication and customer-handling skills Relevant IT certifications (CCNA, MCP, MCSA, etc.) will be considered an advantage Candidates who are serious about developing a long-term career in IT support 📩 If this opportunity matches your skills and aspirations, share your CV via DM or email at apurva.openview.technology@gmail.com
As an L1 Engineer (Technical & Desktop Support) at our company in Chakan, Pune, you will have the opportunity to grow your career in Technical Support & Desktop Support. We are seeking individuals with the right skills, dedication, and eagerness to progress with us. Immediate joiners are preferred for this role. **Key Responsibilities:** - Provide first-level technical & desktop support for hardware, software, and networking issues - Troubleshoot and resolve OS, MS Office, email configuration, and antivirus-related problems - Handle desktop, laptop, and printer incidents with accuracy - Escalate complex issues to L2/L3 support and ensure timely resolution - Maintain proper records of support requests and resolutions **What We're Looking For:** - Hands-on knowledge in desktop support, hardware/software troubleshooting, and OS installation - Basic networking knowledge (LAN/WAN, IP configuration, connectivity) - Strong communication and customer-handling skills - Relevant IT certifications (CCNA, MCP, MCSA, etc.) will be considered an advantage - Candidates committed to developing a long-term career in IT support If you are motivated and possess the skills mentioned above, please share your CV via DM or email at apurva.openview.technology@gmail.com.,
📢We Are Hiring – L2 Technical Support Engineer/ Desktop Support Engineer Experience: (3–6 Years Experience) ONLY Locations: Chakan | Viman Nagar | Parwadi | Pune Joining: Immediate Joiner Only CTC: Fixed – ₹20,000 per month Fixed (Final CTC may vary based on technical Round) We are looking for an experienced L2 Technical Support Engineer who can independently handle escalated IT issues across systems, desktops, networks, Active Directory, Printers and Office 365 environments. Strong communication skills and solid hands-on experience are mandatory. 🔧 Key Responsibilities: Troubleshoot advanced Windows OS issues, including BSOD, system hang, and performance problems. Join systems to the domain and manage users through Active Directory and Group Policies. Configure and troubleshoot Office 365 / Outlook, including OST/PST knowledge. Provide support for printers (hardware, toner, cartridge, roller, fuser issues). Diagnose and resolve LAN/network issues; basic switch configurations. Work with ITSM / Ticketing tools to log, track, and resolve incidents. Perform monitoring, documentation, and escalate issues when required. Handle end-user coordination with professionalism and clarity. 🧠 Required Experience & Skills3–6 years of experience in L2 Technical / Desktop / IT Support. Strong troubleshooting knowledge in Windows OS, AD, O365, and network basics. Knowledge of IT assets and field support operations. Good communication skills (mandatory). Must be able to work independently and manage escalations. 🎓 Preferred Certifications: MCSA / Microsoft 365 CompTIA A+ / N+ CCNA (Basics)
Description We are hiring L2 Desktop / Technical Support Engineers - Pune (On-site) We have an opening for experienced and dedicated L2 Engineers who can handle advanced desktop, system, and basic network issues with minimal supervision. This role requires strong troubleshooting, ownership, and hands-on technical expertise. Position : L2 Desktop / Technical Support Engineer Experience : 3- 6 Years (Mandatory) Joining : Immediate Joiners Only Work Locations : Chakan | Viman Nagar | Parwadi (Pune) Employment : Full-Time, On-site Key Technical Requirements We are looking for candidates who have strong hands-on experience in : Advanced Windows OS troubleshooting (BSOD, boot failure, performance issues) Joining systems to the domain & resolving domain-related issues Active Directory : user management, groups, OUs, password resets Group Policy (GPO) configuration & troubleshooting Office 365 & Outlook configuration, profile management Understanding of OST/PST, mailbox issues, sync problems Printer hardware troubleshooting (toner, cartridge, drum, fuser) L2-level network troubleshooting (LAN, DHCP, DNS, IP conflict) Basic switch configuration knowledge ITSM tools such as ServiceNow, ManageEngine, Freshservice etc. Event Viewer logs analysis & error diagnosis Coordination with L3/Vendor teams for escalations Additional Responsibilities Provide on-site support across assigned Pune locations Maintain documentation for incidents & resolutions Ensure SLA compliance & proper ticket management Communicate effectively with users & internal teams Maintain system security hygiene & follow IT processes Who Should Apply Candidates with 3-6 years of L2 technical support experience Immediate joiners only Strong technical troubleshooting skills Good communication and professional behaviour Comfortable working on-site (ref:hirist.tech)
Provide Desktop, Laptop and Server L1 level support. Diagnose and resolve technical issues. Outlook configuration,VPN Ensuring proper escalation / resolution of Wan Issues ,Security patches ,Antivirus & Rogues Installation,Configuration,Upgradation and Troulshooting of OS, Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: Chinchwad, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: IT: 2 years (Required) Work Location: In person