Operations Consultant (Service now Admin/Developer)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. **Experience:** - Minimum 3-4 yrs. of total experience. - Minimum 3-4 yrs. of experience in ServiceNow as an admin or developer - Worked on ITSM module in ServiceNow - Experience in following Core Process Areas: Incident, Problem, Change, Service Catalog/Request **Prerequisite:** - ServiceNow administration experience - ITIL knowledge - ServiceNow Certified System Administrator - Good written and verbal communication skills **Responsibilities:** - Work on Requests, Incidents and enhancements for ServiceNow - Handle troubleshooting tickets in ServiceNow - Design, implement, test, and deploy business rules/flows etc. - Technical knowledge of client scripts, UI pages/actions/policies, ACLs, SLAs and notifications - Create and use update sets to move changes between ServiceNow instances. - Design and maintain a highly available and recoverable environment. - Proactively keep ServiceNow skills current - Share technical knowledge with the team. - You will be required to work with process owners and other stakeholders. **Qualification:** - Bachelor's degree in computer science/IT or relevant work experience If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at HR.Recruiting@AlteraHealth.com.,