45 Request Management Jobs

As a skilled ServiceNow Business Analyst with strong ITSM experience, you will play a crucial role in working closely with stakeholders to gather and refine requirements, translating business needs into functional specifications, and supporting the delivery of scalable ServiceNow solutions. Key Responsibilities: - Partner with business and technical teams to understand requirements and document user stories. - Analyse current ITSM processes and identify opportunities for improvement. - Develop functional specifications ensuring alignment with platform capabilities. - Support configuration, testing, and deployment activities within ServiceNow. - Facilitate process workshops, requirement walkt...

Role Overview: NetApp is seeking a ServiceNow System Administrator who is certified in ServiceNow System Administration. As a part of the team, you will be responsible for implementation and possess good behavioral and communication skills. Your expertise in ServiceNow development, JavaScript, and Service Portal will be crucial in this role. Additionally, familiarity with SOA technologies and HTML technologies will be beneficial. You will work on incident management, problem management, change management, knowledge management, request management, and integrations. Key Responsibilities: - Must be ServiceNow System Administration Certified - Implementation Specialist experience would be advant...

ITSM - Detail-oriented and proactive ITSM Analyst to support, implement, and optimize IT Service Management processes and tools. Instrumental in ensuring high levels of IT service quality through effective incident, change, problem, and request management. Monitor and manage ITSM processes including Incident, Problem, Change, Configuration, and Request Management Work with cross-functional IT teams to ensure compliance with SLAs and continual service improvement Administer and support ITSM tools (e.g., ServiceNow, BMC Remedy, Fresh services Identify process gaps and propose enhancements to improve service delivery Generate and analyze operational reports and dashboards Ensure documentation f...

As a part of Altera, a member of the N. Harris Computer Corporation family, you will be contributing to delivering health IT solutions that support caregivers globally. Your role will involve working with solutions like Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest, and dbMotion, driving a new era of healthcare by leveraging technology and human experience. **Key Responsibilities:** - Work on Requests, Incidents, and enhancements for ServiceNow - Handle troubleshooting tickets in ServiceNow - Design, implement, test, and deploy business rules/flows - Utilize technical knowledge of client scripts, UI pages/actions/policies, ACLs, SLAs, and notifications - Create and use ...

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. **Experience:** - Minimum 3-4 yrs. of total experience. - Minimum 3-4 yrs. of experience in ServiceNow as an admin or developer - Worked on ITSM module in ServiceNow - Experie...

Role Overview: As a L2/L1 application support specialist with 5-10 years of experience, you will be responsible for providing technical support for applications and infrastructure. Your role will involve troubleshooting issues, working on metrics and reports, managing the issue management process, and driving process improvements. Additionally, you will interact with internal teams and external vendors to resolve issues and design metrics for reporting. Key Responsibilities: - Respond to customer inquiries and assist in troubleshooting and resolving challenges - Prioritize the workload of the Application Support team - Manage the Issue Management Process and identify areas for service improv...

As a ServiceNow App Engine Lead, you will be responsible for handling complex customizations, moving applications through versions, and ensuring the smooth functioning of scoped applications. Your expertise in ServiceNow scripting and UI pages will be crucial in this role. **Key Responsibilities:** - Manage and execute scoped applications, ensuring seamless transition through different versions - Implement complex customizations such as script includes, SLAs, notifications, inbound actions, and database views - Utilize your solid ServiceNow scripting skills to enhance the platform's performance - Familiarity with UI pages will be beneficial for this role **Qualifications Required:** - 7+ yea...

Role: incident manager keywords: incident manager/ Request manager Desired Experience Range: 4- 8 years Location of Requirement: Chennai Responsibility Expectations from the role Incident Management / Request Management / Scout Experience Analyst Deliver weekly status reports and a monthly retrospective report that includes: Trend analysis Insights on performance metrics Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success. Identify leading and lagging indicators related to process health. Detect bottlenecks in existing processes. Prioritize issues affecting workforce experience. Analyze data specific to internal lines of busines...

You are an experienced System Administrator with a strong expertise in HP VAX VMS / OpenVMS environments. Your role involves managing system installations, configurations, and upgrades to ensure high availability and performance across complex clustered environments. **Responsibilities:** - Administer and maintain OpenVMS systems in a Cluster Environment, including RDB Administration - Install, configure, and manage OpenVMS servers and blade servers - Work with Onboard Administrator, Virtual Connect, and iLO - Manage and support Control-M scheduler, Connect Direct, MQ, and ABC backup tools - Perform third-party software upgrades and installations - Handle patch and package administration, fi...

As a ServiceNow_IT Service Management professional with over 6 years of experience, your role will involve the following key responsibilities: - Perform day-to-day administration and support of the ServiceNow platform. - Manage users, groups, roles, and access controls. - Configure forms, fields, workflows, and automation using ServiceNow tools. - Support modules like Incident, Change, Problem, Request, and CMDB. - Perform regular platform upgrades, patching, and testing in coordination with stakeholders. - Support development and maintenance of reports, dashboards, and performance analytics. - Troubleshoot issues and support end-users. - Ensure the platform runs smoothly and securely. - Mon...

You are a skilled Configuration/ServiceNow Specialist responsible for managing and enhancing the ServiceNow platform. Your primary focus will be on ensuring smooth operations, scalability, and continuous improvement of the platform with a strong understanding of CMDB and core ITSM modules. **Key Responsibilities:** - Administer, configure, and support core ServiceNow modules such as Incident, Problem, Change, Request, and CMDB. - Ensure the maintenance and enhancement of CMDB data quality for accuracy and completeness of configuration items. - Develop workflows, business rules, UI policies, and scripts to automate and optimize processes. - Monitor platform health and performance, proactively...

As an IT Support Engineer (L2) joining the IT team in Mumbai, your role will involve providing technical support and troubleshooting for desktop and laptop systems. Your responsibilities include: - **Technical Support & Troubleshooting:** - Provide L2-level support for desktop and laptop hardware and software issues. - Diagnose and resolve problems related to operating systems, applications, and network connectivity. - Offer both remote and on-site assistance to end-users. - **Incident & Request Management:** - Receive, log, and prioritize support tickets. - Ensure timely resolution of incidents or escalate to higher support levels when required. - **System Maintenance & Upgrades:** - Instal...

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The Change & Configuration Manager is responsible for managing and overseeing any changeswhich may potentially affect either the customers, or Insights, internal operating environment. They coordinate and liaise with customer Change Approval Boards, and third-party providers, to ensure Insight provides uninterrupted service to customers throughout the duration of any secured service contracts. The Change & Configuration Manager is also held accountab...

Role Overview: As a Helpdesk Associate at NTT DATA, you will be responsible for providing L2 technical guidance in activities related to the identification, prioritization, and resolution of reported problems through Phone, Email, and Chat. Your role will involve activities such as recognition, research, isolation, resolution, and follow-up steps. You will act as a liaison between customers and departments within the Client Infrastructure, supporting them in troubleshooting MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications. Additionally, you are expected to have a sound understanding of ITIL best practices around Incident and Request Management procedures. Key Resp...

Role Overview As an Incident & Request Manager for Non-Production Environments, you will be responsible for leading the incident response and request management functions across all non-production environments, including Dev, QA, UAT, and Performance. Your role will involve acting as the primary escalation point for project/product delivery teams, ensuring incidents are resolved swiftly, requests are fulfilled efficiently, and lessons learned are integrated into continuous improvement processes. Key Responsibilities - Incident Management - Own the end-to-end incident lifecycle, including detection, triage, response, resolution, and closure. - Act as the primary escalation point for project/p...

As a member of the N. Harris Computer Corporation family, Altera is dedicated to delivering health IT solutions that enhance care delivery globally. With a focus on innovation and expertise, Altera Digital Health is at the forefront of driving a new era of healthcare technology, inspiring healthier communities worldwide. **Key Responsibilities:** - Work on Requests, Incidents, and enhancements for ServiceNow - Handle troubleshooting tickets in ServiceNow - Design, implement, test, and deploy business rules/flows, etc. - Technical knowledge of client scripts, UI pages/actions/policies, ACLs, SLAs, and notifications - Create and use update sets to move changes between ServiceNow instances - De...

Job Description: You will be responsible for the following: - Overseeing ServiceNow admin activities, configuration, and development with at least 5 years of experience - Demonstrating strong expertise in ServiceNow, particularly with the CMDB Module and Components - Handling core ServiceNow modules such as Incident, Problem, Change, and Request Management - Understanding and implementing ITIL processes within ServiceNow Please note: No additional details about the company were provided in the job description.,

An experienced Technical Support Engineer to provide onsite L1 support for capital market / depository applications and ensure smooth IT operations for business users. Provide end-user and application support for market data & depository systems. Required Candidate profile Experience in Technical Support / IT Operations. Knowledge of SQL, Windows/Linux, Networking (IP/DNS/VPN),active Directory & ITSM tools. Basic understanding of Capital Markets domain is preferred. Perks and benefits To be disclosed post interview

Service Operations Tracking Inventory Monitoring Vendor Coordination Ticket & Request Management Coordination & Communication Pan India IT service mgmt. incl. CCTV systems, Wi-Fi devices, printers, scanners, servers, LAN, and networking equipment. Required Candidate profile This role is central to managing service operations across all regions for AMC-based IT services involving CCTV systems, Wi-Fi devices, printers, scanners, servers, LAN, and networking equipment.

As a Process Manager at Hapag-Lloyd, your role involves defining and maintaining the Incident and Major Incident Management Process capability globally across the estate. You will be responsible for ensuring that the Problem Management process is managed effectively across the Production Services function and ensuring consistent application across the wider Hapag-Lloyd IT organization and external Suppliers. Your key responsibilities include: - Ensuring Policies, Processes, and Procedures are periodically reviewed and updated appropriately and continually. - Distributing communications about Incident Management & Problem Management Policies, Procedures, and actions appropriately. - Ensuring ...

As an ITIL Operations Analysis Specialist at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role involves overseeing, facilitating, and administering ITIL based service support and technical account management on a 24x7 basis. You will be responsible for coordinating incident ownership and client account management, as well as managing and overseeing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. Additionally, you will be involved in resource coordination, client management, dispute and technical resolution management, and communications at various levels during ...

As a Sr Associate - Travel & Expense at Enphase Energy, you will play a crucial role in managing and processing travel and expense reports. Your attention to detail and proactive approach will ensure compliance with company policies and regulations while assisting employees with any queries related to travel expenses. Collaborating with cross-functional teams, you will handle all requests efficiently to contribute to a sustainable future. **Key Responsibilities:** - **Processing and Reviewing Expense Reports:** - Review and validate travel and expense reports submitted by employees. - Ensure compliance with company policies, applicable regulations, and tax laws. - Correct errors or discrepan...

Role Overview: You will be responsible for working in the EUR shift from 11:30 PM to 9:30 PM and handling commercial terms and conditions management, price management, request management, financial transactions traceability, applying and improving work methods, and ensuring internal control compliance. Key Responsibilities: - Analyze and challenge feasibility of commercial terms and conditions based on business requirements - Verify accuracy and consistency of collected data before inputting them into the information system - Set up prices and commercial terms and conditions in the information system - Identify rejections and manage corrections in the information system - Conduct data cleani...

As a Helpdesk Senior Associate - L2 technical guidance at NTT DATA in Noida, Uttar Pradesh (IN-UP), India (IN), your role involves providing technical support to end users by diagnosing and resolving problems related to system configuration, software, and COTS applications. You will work under the direction of the Level 1 Customer Service Desk and escalate unresolved incidents to the deskside support team or follow the defined KBA process. Your responsibilities include: - Performing diagnostics, resolving problems, and implementing corrective actions for end users - Resolving incidents and problems associated with end user devices and software - Contacting end users via phone to schedule rem...

Role Overview: As an Asset Management Analyst at Guidehouse, your main responsibility will be to assist with the day-to-day administration of the global software portfolio. You will be required to have experience in IT Software Lifecycle Management operational concepts and procedures, including request management, license harvesting, and collaborating with the IT End Point Team for deployments. Additionally, you will play a key role in keeping software licensing and subscription data up-to-date in the system of record. In a backup capacity, you will support the IT hardware asset team in Trivandrum with onboarding, offboarding, and equipment inventory reconciliation. Your professional approac...