27 Request Management Jobs

Service Operations Tracking Inventory Monitoring Vendor Coordination Ticket & Request Management Coordination & Communication Pan India IT service mgmt. incl. CCTV systems, Wi-Fi devices, printers, scanners, servers, LAN, and networking equipment. Required Candidate profile This role is central to managing service operations across all regions for AMC-based IT services involving CCTV systems, Wi-Fi devices, printers, scanners, servers, LAN, and networking equipment.

As a Process Manager at Hapag-Lloyd, your role involves defining and maintaining the Incident and Major Incident Management Process capability globally across the estate. You will be responsible for ensuring that the Problem Management process is managed effectively across the Production Services function and ensuring consistent application across the wider Hapag-Lloyd IT organization and external Suppliers. Your key responsibilities include: - Ensuring Policies, Processes, and Procedures are periodically reviewed and updated appropriately and continually. - Distributing communications about Incident Management & Problem Management Policies, Procedures, and actions appropriately. - Ensuring ...

As an ITIL Operations Analysis Specialist at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role involves overseeing, facilitating, and administering ITIL based service support and technical account management on a 24x7 basis. You will be responsible for coordinating incident ownership and client account management, as well as managing and overseeing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. Additionally, you will be involved in resource coordination, client management, dispute and technical resolution management, and communications at various levels during ...

As a Sr Associate - Travel & Expense at Enphase Energy, you will play a crucial role in managing and processing travel and expense reports. Your attention to detail and proactive approach will ensure compliance with company policies and regulations while assisting employees with any queries related to travel expenses. Collaborating with cross-functional teams, you will handle all requests efficiently to contribute to a sustainable future. **Key Responsibilities:** - **Processing and Reviewing Expense Reports:** - Review and validate travel and expense reports submitted by employees. - Ensure compliance with company policies, applicable regulations, and tax laws. - Correct errors or discrepan...

Role Overview: You will be responsible for working in the EUR shift from 11:30 PM to 9:30 PM and handling commercial terms and conditions management, price management, request management, financial transactions traceability, applying and improving work methods, and ensuring internal control compliance. Key Responsibilities: - Analyze and challenge feasibility of commercial terms and conditions based on business requirements - Verify accuracy and consistency of collected data before inputting them into the information system - Set up prices and commercial terms and conditions in the information system - Identify rejections and manage corrections in the information system - Conduct data cleani...

As a Helpdesk Senior Associate - L2 technical guidance at NTT DATA in Noida, Uttar Pradesh (IN-UP), India (IN), your role involves providing technical support to end users by diagnosing and resolving problems related to system configuration, software, and COTS applications. You will work under the direction of the Level 1 Customer Service Desk and escalate unresolved incidents to the deskside support team or follow the defined KBA process. Your responsibilities include: - Performing diagnostics, resolving problems, and implementing corrective actions for end users - Resolving incidents and problems associated with end user devices and software - Contacting end users via phone to schedule rem...

Role Overview: As an Asset Management Analyst at Guidehouse, your main responsibility will be to assist with the day-to-day administration of the global software portfolio. You will be required to have experience in IT Software Lifecycle Management operational concepts and procedures, including request management, license harvesting, and collaborating with the IT End Point Team for deployments. Additionally, you will play a key role in keeping software licensing and subscription data up-to-date in the system of record. In a backup capacity, you will support the IT hardware asset team in Trivandrum with onboarding, offboarding, and equipment inventory reconciliation. Your professional approac...

Role Overview: As an IT Analyst at our company, your main responsibility will be to provide IT Infrastructure support both on-site and remotely. This includes solving second level Incidents, Problems, and managing Requests. You will also be involved in maintenance tasks such as Change Management, Asset Management, and Patching. Additionally, you will support project executions by collaborating with Global IT Enterprise teams and external service providers, all while adhering to IT Standards and Procedures. Key Responsibilities: - Support Incident and Request management submitted through the IT Service management system within service level objectives. - Assist in the procurement, installatio...

Position: Executive POS (Policy Servicing) | Life Insurance Location: Malad, Mumbai Experience: 2 - 3 Years Salary: Up to 4,00,000 per annum Company: Bharti AXA Life Insurance Functional Area: Operations Policy Servicing We are hiring an Executive POS (Policy Servicing) to be part of our Policy Servicing team. The role will be responsible for maturity payout processing, customer query management, and ensuring adherence to regulatory & internal service standards. Roles & Responsibilities: Preparation and processing of maturity payment vouchers. Manage customer queries, requests, and escalations within defined SLA/TAT. Ensure 100% compliance with regulatory guidelines and internal policies. Ma...

Position: Executive POS (Policy Servicing) | Life Insurance Location: Malad, Mumbai Experience: 2 - 3 Years Salary: Up to 4,00,000 per annum Company: Bharti AXA Life Insurance Functional Area: Operations Policy Servicing We are hiring an Executive POS (Policy Servicing) to be part of our Policy Servicing team. The role will be responsible for maturity payout processing, customer query management, and ensuring adherence to regulatory & internal service standards. Roles & Responsibilities: Preparation of maturity payment vouchers. Manage customer queries, requests, and escalations within defined SLA/TAT. Ensure 100% compliance with regulatory guidelines and internal policies. Maintain service ...

Role Overview: As an L2 Support Analyst, you will be a part of the team responsible for providing application support with expertise in Windows, Linux, SQL, Oracle, UNIX, Python, Node JS, and various other tools. You will work under a 24*7 model, responding to customer inquiries, troubleshooting challenges, managing issue management processes, and providing technical leadership. Your role will also involve automation, process improvement tasks, and collaborating with internal teams and external vendors to resolve issues efficiently. Key Responsibilities: - Identify front end and back end issues, prioritize the workload, and work on metrics and reports - Design metrics for reporting, guide th...

You have a great opportunity as a ServiceNow App Engine Lead with 7+ years of experience where your relevant experience should be 5+ years. This is a 12-month contract position and we are looking for immediate joiners. The location for this role can be in Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, or Indore. As a ServiceNow App Engine Lead, you should have expertise in scoped applications and moving applications through versions. Your responsibilities will include handling complex customizations such as script includes, SLAs, notifications, inbound actions, and database views. You must pos...

The Digital Support Engineer role is designed to enhance the efficiency, responsiveness, and quality of IT support services by leveraging digital technologies. With a strong understanding of IT service management, this position aims to streamline service desk operations, improve incident management, and provide innovative solutions that support the overall IT strategy. Responsibilities And Accountabilities Service Desk Automation: Design and implement automation solutions to streamline service desk processes and improve efficiency. Incident Management: Develop tools and systems to enhance incident tracking, resolution, and reporting. Major Incident Management: Deep-dive into major incident m...

This role is central to managing service operations across all regions for AMC-based IT services involving CCTV systems, Wi-Fi devices, printers, scanners, servers, LAN, and networking equipment. The ideal candidate will track and report on service. Required Candidate profile Graduate in Computer Science, IT, Electronics, or related field 5- 10 years of experience in service coordination or IT operations support Experience with AMC management is preferred

As a Cloud Solution Architect at McCain Foods(India) P Ltd in Gurgaon, you will play a crucial role in driving the success of the IT Architecture program. Your primary responsibilities will involve utilizing your design expertise and consultative approach to collaborate with stakeholders, understand their technical requirements, and design and document tailored solutions. Your deep experience in defining Infrastructure solutions including Design, Architecture, and Solution Building blocks will be instrumental in accurately sizing work efforts and determining the necessary skills and resources for projects. In this role, you will serve as a Cloud Infrastructure Architect, working closely with...

You will be working as a Desktop Engineering WSUS in Mumbai/Pune with a hybrid work mode. As a professional with 8+ years of experience, you will be hired on a contract-to-hire basis with an immediate joining requirement. Your primary responsibility will be to learn and understand the customer-designed ITSM processes, including Incident, Problem, Change, Knowledge, and Request Management. You will be expected to have a strong hands-on experience in installing and configuring WSUS in an AD environment. Additionally, you will be responsible for patching Wintel servers using WSUS servers. You will play a crucial role in conducting end-to-end ServiceNow testing of transformed Customer ITSM proce...

NTT DATA is looking for a Helpdesk Associate - L2 technical guidance to join the team in Noida, Uttar Pradesh (IN-UP), India. The ideal candidate should have a minimum of 2-3 years of relevant experience in a technical support role, with at least 12 months on the current grade. Knowledge of Operating Systems such as Windows 7 & 10, identifying and troubleshooting issues related to System Configuration, Software & COTS applications, MS Office suite, and Skype for business is required. Additionally, a fair understanding of ITIL practices in Incident Management, Request Management & Problem Management is preferred. As a Helpdesk Associate, your responsibilities will include performing diagnosti...

As a Senior Openshift Admin at Aerial Telecom Solutions Private Limited in Noida, your primary responsibility will be to handle day-to-day tasks associated with Openshift administration. This includes ensuring system stability, monitoring performance, troubleshooting issues, and collaborating with cross-functional teams to provide IT solutions. Your duties will also involve maintaining and updating the inventory, raising requests for port openings related to the Openshift cluster, addressing tickets related to CPU/Memory/Disk utilization, and updating nodes on CMDB and inventory tools. Additionally, you will be responsible for escalating pending hardware issues to vendors, performing firmwar...

As a skilled and visionary Technical Manager specializing in Backup & Disaster Recovery (DR), you will be responsible for leading and modernizing the global data protection strategy at Siemens Healthineers. Your role will be crucial in ensuring the safeguarding of Healthineers data assets against ransomware threats, enhancing cyber resiliency, and implementing cutting-edge DR solutions across cloud and on-premise environments. You will drive the unification and standardization of backup solutions company-wide, while also overseeing IT service operations such as incident, request, change, knowledge management, and problem management. Your key tasks and responsibilities will include: - Leading...

NTT DATA is looking for an ITIL Account Service Operations Sr Analyst to join the team in Bangalore, Karnataka (IN-KA), India. As a Sr Analyst, you will be responsible for overseeing, facilitating, and administering ITIL based service support and technical account management on a 24x7 basis. Your role will involve coordinating incident ownership and client account management, as well as managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will be expected to handle resource coordination, client management, dispute and technical resolution management, and communic...

Senior ServiceNow Developer with 8–10 yrs exp. Skilled in catalog dev, flows, scripts, ACLs, portal structure, ITSM modules, and integrations (Azure AD, CyberArk, Zabbix). Strong in stakeholder management and end-to-end ServiceNow delivery Required Candidate profile ServiceNow development: catalog, record producers, flow designers, UI policies, scripts, business rules, ACLs. Hands-on with ITSM & CMDB. Integration experience with Azure AD, CyberArk, Zabbix.

Senior ServiceNow Developer with 8–10 yrs exp. Skilled in catalog dev, flows, scripts, ACLs, portal structure, ITSM modules, and integrations (Azure AD, CyberArk, Zabbix). Strong in stakeholder management and end-to-end ServiceNow delivery Required Candidate profile ServiceNow development: catalog, record producers, flow designers, UI policies, scripts, business rules, ACLs. Hands-on with ITSM & CMDB. Integration experience with Azure AD, CyberArk, Zabbix.

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentati...

At Tide, we are dedicated to building a business management platform that is tailored to save time and money for small businesses. We offer our members not only business accounts and banking services, but also a wide range of administrative solutions that are interconnected, spanning from invoicing to accounting. Since our launch in 2017, Tide has grown to serve over 1 million small businesses globally, catering to SMEs in the UK, India, and Germany. With our headquarters located in central London, and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, we are a team of over 2,000 employees. Tide is committed to continuous growth, constantly exploring new products and market...

Position : ServiceNow Business Analyst Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of wa...