ServiceNow CSM Developer

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Skills:

Experience:

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We at Coforge are hiring ServiceNow CSM Developers with the following skillset:

• Solution Design:

  Collaborating with stakeholders to understand business requirements & design customer service solutions within the ServiceNow platform.

• Configuration & Customization:

  Configuring ServiceNow CSM modules, workflows, forms & user interfaces to align with customer service processes and requirements.

• Integration:

  Integrating ServiceNow CSM with other systems & applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems and third - party service providers to streamline data exchange and automate processes.

• Workflow Automation:

  Developing & implementing workflows, business rules and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment.

• Custom Application Development:

  Building custom applications, modules & portals within the ServiceNow platform to extend its capabilities and address specific customer service needs.

• User Experience (UX) Design:

  Designing intuitive & user - friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.

• Reporting and Analytics:

  Configuring dashboards, reports & analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.

• Security and Compliance:

  Ensuring that ServiceNow CSM solutions adhere to security best practices & compliance requirements, such as GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act).

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations & customizations.
• Strong understanding of ITSM & business process automation concepts.
• Proficient in JavaScript, HTML, CSS & other web technologies.
• Experience with ServiceNow integrations & web services.
• ServiceNow certification(s) is a plus.

Skills:

• ServiceNow development skills.
• Strong analytical & problem - solving abilities.
• Excellent communication & collaboration skills.
• Ability to work in a fast - paced & dynamic environment.
• Detail - oriented with a commitment to delivering high - quality solutions.