ServiceNow CSM Developer

ServiceNow CSM Developer

This role requires strong technical expertise, problem-solving skills, and the ability to collaborate with stakeholders and cross-functional teams.

Key Responsibilities

• Design, develop, and support

  ServiceNow CSM solutions, Service Portal, and reporting

• Build and maintain

  integrations

  between ServiceNow CSM and other applications
• Provide consultation to users on technologies, data, and processes
• Serve as a key team member in

  ServiceNow CSM support and enhancements

• Lead effective communication between technical teams and stakeholders
• Troubleshoot, debug, and deploy technical solutions across modules
• Manage

  break fixes, enhancements, projects, workflows, release management, system outages, and maintenance

• Stay current with

  industry trends

  and implement best practices

Required Qualifications

• Bachelor’s/Master’s degree in Computer Science, Information Systems, or Engineering

• 3+ years of ServiceNow CSM support, implementation, and enhancements

• Hands-on experience with at least

  one full cycle implementation of ServiceNow CSM

• Strong knowledge in

  ServiceNow CSM, Service Portal, Integrations, Reporting

• Proficiency in

  JavaScript, AngularJS, HTML, CSS

• Ability to gather business requirements and translate them into

  functional & technical solutions

• Strong analytical, troubleshooting, and time management skills
• Excellent

  communication skills

  (verbal & written)
• Strong

  stakeholder engagement

  and collaboration skills

Desired Skills

• ServiceNow ITSM / HRSD experience
• Business Analysis and organizational change management
• ServiceNow application testing (ATF, Selenium, etc.)
• Integration expertise (REST/SOAP APIs, IntegrationHub, MID Server)

Certifications (Preferred but not mandatory)

• ServiceNow CSA / CSM certifications
• ITIL v4 Foundation

Apply now at https://www.technozis.com/careers/opportunities?form=open