ServiceNow CSM Developer

Role & responsibilities

Role: ServiceNow CSM Developer

Total Yrs. of Experience: 5+ yrs

Location: Pan India

ork Mode: Hybrid

N.P: Immediate to 20 days

Roles & Responsibilities:

• Candidate should have min 3 + yrs of experience in CSM implementation
• Develop and implement ServiceNow CSM solutions in alignment with client needs.
• Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
• Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
• Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
• Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.

• ServiceNow Scripting • Development & implementation

• Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning
• Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
• Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets
• Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
• Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX  
• Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
• Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile.

Mandatory skills: ServiceNow CSM developer