ServiceNow CSM Developer

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

• 5+ years of extensive ServiceNow Development experience in developing as per the requirement and providing ongoing support and maintenance
• Must have a strong understanding of ServiceNow platform capabilities, JavaScript, and other web technologies
• Familiar with IT service management processes and best practices
• Ensures development starts only after documented and approved requirements are shared by Business Analyst.
• Strict adherence to Platform design standards and strategies
• Ensures agreed timelines are met or asks for support as needed
• Assists BA in documentation and revises the same as necessary. Ensures all configurations are documented and stored in a central repository
• Attends meetings and provides status updates
• Keeps the BA updated with all the progress and works very closely with them
• Ensures all items in developer checklist are followed
• Resolves technical escalations, including responding to defects

SKILLS/COMPETENCIES REQUIRED

• 5+ experience in ServiceNow support
• Experience on improving health of the platform referring to health scan of instance.
• Extensive experience working with clients and users.
• Good interpersonal skills and ability to work with diverse and remote team

• Bachelor’s degree or above.
• Certified System Administrator is mandatory
• Certification on ServiceNow modules will be preferred

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.