ServiceNow CSM Developer

Role: ServiceNow CSM Developer

Desired Experience Range: 5-10 Years

Location: PAN INDIA

Job Description

Must Have Technical/Functional Skills

• Experience supporting Customer Service organizations (5+ years)

• Develops UI forms, fields, notifications, and workflows

• Maintains JavaScript server/client code

• Builds reports, gauges, and home pages

• Maintains service level agreement (SLA) data and monitors SLA workflows

• Creates new service catalog requests and items with variables

• Creates, monitors, modifies, and publishes workflows with approvals

• Searches, populates, and customizes the CSM knowledge base(s)

• Creates access control rules

• Knowledge of ServiceNow applications and interrelationships

• Experience with implementing ServiceNow processes and functions

• Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).

• Integration experience with CRM and ERP systems

• Web Services integration experience

• Certified System Administrator [CSA]

• Servicenow CSM Fundamentals

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)

• Excellent Interpersonal skills to work with the project team members collaboratively

• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

• ITIL V3/V4 foundation certification

• ServiceNow Certified Implementation Specialist in CSM.

• Service Certified Application developer [CAD] certification