Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Rarr Technologies
>
ServiceNow CSM Developer

ServiceNow CSM Developer

Rarr Technologies

3 - 5 years

4 - 8 Lacs

noida mumbai pune chennai ahmedabad bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

automation web development debugging cad javascript html customer service information technology technical support analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled ServiceNow CSM Developer with 3 to 8 years of experience to join our team and play a key role in enhancing our customer service capabilities through the ServiceNow platform. The ideal candidate will have a strong background in ServiceNow development, particularly in the CSM module, along with excellent problem-solving skills and a customer-centric mindset.

Roles and Responsibility

Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow CSM module.
Design and develop ServiceNow CSM applications, workflows, and automation to improve customer service delivery and efficiency.
Customize and configure ServiceNow CSM features such as case management, self-service portals, knowledge management, and customer surveys.
Integrate ServiceNow CSM with other systems and applications to provide a seamless customer experience.
Develop and maintain ServiceNow CSM dashboards, reports, and analytics to monitor key performance metrics and identify areas for improvement.
Implement best practices for managing customer interactions, including incident management, problem management, and service request fulfillment.
Conduct thorough testing and debugging of ServiceNow CSM solutions to ensure quality and reliability.
Provide technical support and assistance to end users and stakeholders as needed.
Stay up-to-date on the latest ServiceNow CSM features, functionalities, and industry trends.
Document technical designs, configurations, and procedures for knowledge sharing and training purposes.
Provide L3 support for CSM and related ServiceNow modules.
Troubleshoot and resolve issues related to performance, configuration, and data integrity.
Monitor system health and ensure platform stability and scalability.
Maintain technical documentation and support knowledge base articles.
Collaborate with platform support teams for upgrades, patching, and enhancements.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3+ years of experience as a ServiceNow CSM Implementation Specialist, focusing on enterprise-level solutions.
Proven experience as a ServiceNow Developer with a focus on the CSM module.
CSA, CAD, CIS-CSM certification is preferred but not mandatory.
Strong proficiency in JavaScript, HTML, CSS, and other web development technologies.
Experience customizing and configuring ServiceNow CSM applications, workflows, and user interfaces.
Knowledge of IT service management (ITSM) principles and practices, particularly in a customer service context.
Experience with ServiceNow integrations using REST, SOAP, MID Server, and other integration methods.
Excellent analytical and problem-solving skills, with a focus on delivering customer-centric solutions.
Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.

Additional Info

The hiring organization is confidential.

More Jobs at Rarr Technologies

DATCOM DEVELOPER

Bengaluru

4 - 7 yrs

INR 6 - 9 Lacs

React Developer

Bengaluru

4 - 7 yrs

INR 6 - 9 Lacs

Flexcube Consultant

Bengaluru, Mumbai (All Areas)

5 - 10 yrs

INR 20 - 30 Lacs

Business Development Executive- BDE

Mumbai

1 - 2 yrs

INR 3 - 4 Lacs

Sap Fico Functional Consultant

Hyderabad

8 - 13 yrs

INR 20 - 27 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Rarr Technologies

Information Technology

San Francisco

Login to

Please Verify Your Phone or Email

Confirm Action

ServiceNow CSM Developer