Service Max Developer

KEY RESPONSIBILITIES

Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).

Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service

Assist with solution design and implementation of Salesforce configurations based upon business requirements

Support Salesforce security and data integrity across the platform

Document “as-built” configurations to build a configuration portfolio

Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform

Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs

Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization

Understand data flows and integrations between various enterprise applications

Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows

Provide insightful technical recommendations to address specific business needs

Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience

Develop reports and dashboards to support end user analysis

Provide training as required to support the end user adoption of the application. 

REQUIRED QUALIFICATIONS

Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required

8+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices

Salesforce ServiceMax & Service Cloud experience is required

Experience on full-cycle implementation of ServiceMax

Experience on designing solutions within the ServiceMax platform and Salesforce

Salesforce analytics configuration experience is required

Salesforce flow configuration experience is required

Understand data integrations between various enterprise applications (e.g. SAP)

Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

Hands-on Experience with Contracts, Warranties, Entitlements Management.