68 Servicemax Jobs

Dear Candidate, Greetings from TATA CONSULTANCY SERVICES LIMITED!!! Thank you for exploring career opportunities with Asia's largest IT company Exciting # Job Opportunities for # Experienced Professionals TCS is Hiring for SERVICEMAX DEVELOPER Role: DEVELOPER/CONSULTANT Total Experience Range: 3- 12 years Mode of Interview: Face to face (Direct) Venue: TCS Synergy Park Non-SEZ Cafeteria, CMC Old Mumbai Highway Opp to DLF, Gachibowli, Hyderabad, 500032. Location: PAN INDIA Must-Have ServiceMax implementation knowledge with 6+ years of designing and developing experience Experience in design and development of technical solutions on Force.com platform and custom ServiceMax solutions Knowledge of ServiceMax Force.com development best practices Good understanding of SFDC Service Max Service Cloud Hands-on experience in ServiceMax configuration and customization Gather all business requirements and design technical solutions Develop code in Apex, Smart Docs Visual Force, Configure SFMs and other modules SFDC Certification Dev 401 and ServiceMax Certified professionals required and SFDC Certification 501 preferred. Good-to-Have Knowledge Framework like Java /JSON Show more Show less

Location: Pune Experience: 4+ years in ServiceMax development Job Description Develop and customize ServiceMax applications to meet business requirements. Implement and maintain ServiceMax components including workflows, custom objects, and user interfaces. Integrate ServiceMax with other Salesforce applications and third-party systems. Work collaboratively with business analysts and stakeholders to gather requirements and design solutions. Conduct testing and debugging of ServiceMax applications to ensure functionality and performance. Provide technical support and training to users on ServiceMax functionalities. Stay updated with the latest ServiceMax features and best practices. Qualifications Bachelor's degree in Computer Science or a related field. Strong knowledge of Salesforce platform and ServiceMax application. Experience in Apex, Visualforce, and other Salesforce technologies. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work in a team environment. Preferred Skills Experience with ServiceMax Field Service Management. Familiarity with Agile development methodologies. If you meet the above criteria and are passionate about delivering high-quality solutions, we encourage you to apply. Show more Show less

TrueContext developer Johnson Controls is searching for a TrueContext Developer to design, configure, and support browser and smart mobile forms that optimize field service and operational workflows. You will work closely with business analysts, field teams, and IT stakeholders to build scalable solutions using TrueContext (formerly ProntoForms), integrating them with systems such as Salesforce, ServiceMax and ERP. This role is ideal for someone with a strong understanding of browser and mobile form design, workflow automation, and system integration. What You Will Do Design and build advanced forms and output documents using TrueContext’s low-code platform, incorporating calculations, conditional logic, repeatable sections, and data lookups. Customize form workflows to trigger approvals, notifications, or data routing based on business rules. Integrate TrueContext forms with external systems like Salesforce, ServiceMax, Microsoft SharePoint, or ERP platforms via REST APIs or connectors. Conduct testing to ensure form functionality, performance, and data accuracy. Document form logic, workflows, data schemas, and integration setups. Work with business users to gather requirements and translate them into efficient form and output documents solutions. Monitor form usage, submission data quality, and performance. Optimize existing forms and workflows to enhance user experience and operational efficiency. How You Will Do It Develop forms and output documents that support complex business processes such as field inspections, compliance reporting, maintenance, and audits. Develop and maintain data sources, destinations, and automated submission workflows. Ensure real-time or batch data synchronization between TrueContext and backend systems. Provide technical support and troubleshoot issues reported by users or stakeholders. Collaborate with QA, IT, and business analysts to ensure solution quality and usability. Provide training or demos to end-users or support staff when rolling out new forms or updates. Stay up to date with TrueContext platform updates, new features, and best practices Required What we look for Bachelor’s degree in Information Systems, Computer Science, or related field—or equivalent experience. 2–4 years of experience working with TrueContext / ProntoForms or similar low-code mobile platforms. Hands-on experience with RESTful APIs, JSON, and integration tools. Solid understanding of form logic, mobile UX, and workflow automation. Ability to work independently and manage multiple projects. Strong communication and documentation skills Preferred Experience integrating TrueContext with Salesforce, ServiceMax, or Microsoft platforms. Familiarity with cloud platforms (e.g., AWS, Azure) and document management systems (e.g., SharePoint, Box). Background in field service, utilities, manufacturing, or compliance-driven industries. Knowledge of mobile device management (MDM) tools and mobile deployment best practices Who We Are At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. Show more Show less

Job Description Develop and customize ServiceMax applications to meet business requirements. Implement and maintain ServiceMax components including workflows, custom objects, and user interfaces. Integrate ServiceMax with other Salesforce applications and third-party systems. Work collaboratively with business analysts and stakeholders to gather requirements and design solutions. Conduct testing and debugging of ServiceMax applications to ensure functionality and performance. Provide technical support and training to users on ServiceMax functionalities. Stay updated with the latest ServiceMax features and best practices. Qualifications Bachelor's degree in Computer Science or a related field. Strong knowledge of Salesforce platform and ServiceMax application. Experience in Apex, Visualforce, and other Salesforce technologies. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work in a team environment. Preferred Skills Experience with ServiceMax Field Service Management. Familiarity with Agile development methodologies. If you meet the above criteria and are passionate about delivering high-quality solutions, we encourage you to apply. Show more Show less

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30239979 Job Description Proposed Job Title: Senior IT Business Analyst – Service Band: Grade: 174 HRIS Job Code: Location: Job Summary Information Function: Information Technology Job Family: IT Business Relationships & Analysis Family Description: Senior Business Analyst plays a substantial role in the implementation of our strategy in the Building Technologies & Solutions Business Unit within Europe/Middle East. This position is part of the Business Engagement Team and a link between Service Business Partner and different IT Teams. Typical responsibilities may include facilitating the process to collect and define BU requirements, providing expert advice and recommendations on best practices, and performing analysis on business or systems processes to identify improvements. Role: Senior Business Analyst Role Description: Analyzes and improves systematic processes to increase efficiency and productivity. Identifies, analyzes, and troubleshoots the root cause of issues. Documents and evaluates required data and information. Support the creation of the detailed implementation plan. Gathers detailed business requirements leveraging standard templates and processes. Drives and challenges business units on their assumptions. Validates that solution design fulfills business requirements. Identifies opportunities for improvements that can be accomplished through existing and/or new technologies. Assists key users in defining the UAT scenarios and testing. Supports users during project and enhancement stabilization. Job Specifics Job Function: Senior Business Analysts supports alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into functional requirements, and work with business stakeholders and IT Delivery teams to develop, test, and deploy solutions. Coordinates with other project teams to ensure that interdependencies are defined and resolved. Ensures the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and / or requested functionality that are most conducive to fulfilling the objectives of the business. Job Responsibilities: Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements. Drives discussions ensuring maximum standardization and synergies across LOBs in EMEA and on enterprise level. Triage new requests and set appropriate delivery expectations with business partners Provide production support for Service systems’ usage issues Contribute to cross-functional projects for technical development that involve integration between ServiceMax, Salesforce, Oracle and other applications Accountable that deliverables meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution. Supports the IT BL, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across LoBs and countries. Responsible for contributing to the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing Support governance and quality principles, methodologies and objectives Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery Key Business Processes: Position Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design. Typically 5-10 years of IT experience. Assistance is needed on the current team to help with detailed analysis of current state, recommendations for future state, partnering with the product team and business areas to understand root cause. Ability to be self-directed ability to prioritize their own work, Agile experience is a must, data analysis, ability to work in an ambiguous, fast paced environment to identify core issues and make recommendations. Key IT Platforms: Interpersonal Skills: Position requires exceptional verbal and written communication, collaboration, negotiation, influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment; and demonstration of JCI’s key values: integrity, teamwork, excellence, and accountability. Preferred Education: Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or Business Administration Preferred Experience: Strong BA with requirements and documentation skills 5-10 years of experience. Agile Methodology experience Demonstrated knowledge of the entire Software Development Lifecycle and/or the Project Management Methodology Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing Demonstrated strong interpersonal skills and high level of customer service Travel Requirements: This position may require travel up to 10% of the time.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30241315 Job Description Job description Use JD Job Title: IT Service Technical Analyst Location: Pune, India Experience: 1-3 years Job Description: Johnson Controls is seeking a motivated IT Service Technical Analyst with 1 to 3 years of experience to join our dynamic team in Pune. The ideal candidate will assist in the analysis, design, and implementation of IT solutions that meet business requirements. You will work closely with stakeholders to gather requirements, troubleshoot issues, and ensure the effective delivery of IT services. Key Responsibilities: Assist in the analysis of user requirements and develop functional specifications for IT solutions. Provide support for IT systems, including troubleshooting and resolving technical issues. Collaborate with cross-functional teams to ensure seamless integration of IT solutions. Document processes, procedures, and system configurations for reference and training. Stay updated with the latest technology trends and best practices in IT. Required Skills: Bachelor’s degree in IT, Computer Science, or equivalent experience required. 1 to 3 years of experience in IT support or a related field. Strong troubleshooting skills with knowledge of various operating systems. Familiarity with IT service management tools and ticketing systems. Excellent communication skills and the ability to work with both technical and non-technical users. Proactive attitude with a focus on continuous improvement. Awards and Recognitions: Great Place to Work-Certified, Oct 2023 - Oct 2024. Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability. Join us in providing exceptional support and solutions to our customers!

Proposed Job Title Senior IT Business Analyst – Service Band Grade: 174 HRIS Job Code Location: Function Job Summary Information Information Technology Job Family IT Business Relationships & Analysis Family Description Senior Business Analyst plays a substantial role in the implementation of our strategy in the Building Technologies & Solutions Business Unit within Europe/Middle East. This position is part of the Business Engagement Team and a link between Service Business Partner and different IT Teams. Typical responsibilities may include facilitating the process to collect and define BU requirements, providing expert advice and recommendations on best practices, and performing analysis on business or systems processes to identify improvements. Role Senior Business Analyst Role Description Analyzes and improves systematic processes to increase efficiency and productivity. Identifies, analyzes, and troubleshoots the root cause of issues. Documents and evaluates required data and information. Support the creation of the detailed implementation plan. Gathers detailed business requirements leveraging standard templates and processes. Drives and challenges business units on their assumptions. Validates that solution design fulfills business requirements. Identifies opportunities for improvements that can be accomplished through existing and/or new technologies. Assists key users in defining the UAT scenarios and testing. Supports users during project and enhancement stabilization. Job Specifics Job Function Senior Business Analysts supports alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into functional requirements, and work with business stakeholders and IT Delivery teams to develop, test, and deploy solutions. Coordinates with other project teams to ensure that interdependencies are defined and resolved. Ensures the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and / or requested functionality that are most conducive to fulfilling the objectives of the business. Job Responsibilities Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements. Drives discussions ensuring maximum standardization and synergies across LOBs in EMEA and on enterprise level. Triage new requests and set appropriate delivery expectations with business partners Provide production support for Service systems’ usage issues Contribute to cross-functional projects for technical development that involve integration between ServiceMax, Salesforce, Oracle and other applications Accountable that deliverables meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution. Supports the IT BL, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across LoBs and countries. Responsible for contributing to the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing Support governance and quality principles, methodologies and objectives Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery Key Business Processes Position Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design. Typically 5-10 years of IT experience. Assistance is needed on the current team to help with detailed analysis of current state, recommendations for future state, partnering with the product team and business areas to understand root cause. Ability to be self-directed ability to prioritize their own work, Agile experience is a must, data analysis, ability to work in an ambiguous, fast paced environment to identify core issues and make recommendations. Key IT Platforms Interpersonal Skills: Position requires exceptional verbal and written communication, collaboration, negotiation, influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment; and demonstration of JCI’s key values: integrity, teamwork, excellence, and accountability. Preferred Education Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or Business Administration Preferred Experience Strong BA with requirements and documentation skills 5-10 years of experience. Agile Methodology experience Demonstrated knowledge of the entire Software Development Lifecycle and/or the Project Management Methodology Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing Demonstrated strong interpersonal skills and high level of customer service Travel Requirements This position may require travel up to 10% of the time. Show more Show less

Job Description Use JD Job Title: IT Service Technical Analyst Location: Pune, India Experience: 1-3 years Job Description Johnson Controls is seeking a motivated IT Service Technical Analyst with 1 to 3 years of experience to join our dynamic team in Pune. The ideal candidate will assist in the analysis, design, and implementation of IT solutions that meet business requirements. You will work closely with stakeholders to gather requirements, troubleshoot issues, and ensure the effective delivery of IT services. Key Responsibilities Assist in the analysis of user requirements and develop functional specifications for IT solutions. Provide support for IT systems, including troubleshooting and resolving technical issues. Collaborate with cross-functional teams to ensure seamless integration of IT solutions. Document processes, procedures, and system configurations for reference and training. Stay updated with the latest technology trends and best practices in IT. Required Skills Bachelor’s degree in IT, Computer Science, or equivalent experience required. 1 to 3 years of experience in IT support or a related field. Strong troubleshooting skills with knowledge of various operating systems. Familiarity with IT service management tools and ticketing systems. Excellent communication skills and the ability to work with both technical and non-technical users. Proactive attitude with a focus on continuous improvement. Awards And Recognitions Great Place to Work-Certified, Oct 2023 - Oct 2024. Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability. Join us in providing exceptional support and solutions to our customers! Show more Show less

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30239979 Job Description Proposed Job Title: Senior IT Business Analyst – Service Band: Grade: 174 HRIS Job Code: Location: Job Summary Information Function: Information Technology Job Family: IT Business Relationships & Analysis Family Description: Senior Business Analyst plays a substantial role in the implementation of our strategy in the Building Technologies & Solutions Business Unit within Europe/Middle East. This position is part of the Business Engagement Team and a link between Service Business Partner and different IT Teams. Typical responsibilities may include facilitating the process to collect and define BU requirements, providing expert advice and recommendations on best practices, and performing analysis on business or systems processes to identify improvements. Role: Senior Business Analyst Role Description: Analyzes and improves systematic processes to increase efficiency and productivity. Identifies, analyzes, and troubleshoots the root cause of issues. Documents and evaluates required data and information. Support the creation of the detailed implementation plan. Gathers detailed business requirements leveraging standard templates and processes. Drives and challenges business units on their assumptions. Validates that solution design fulfills business requirements. Identifies opportunities for improvements that can be accomplished through existing and/or new technologies. Assists key users in defining the UAT scenarios and testing. Supports users during project and enhancement stabilization. Job Specifics Job Function: Senior Business Analysts supports alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into functional requirements, and work with business stakeholders and IT Delivery teams to develop, test, and deploy solutions. Coordinates with other project teams to ensure that interdependencies are defined and resolved. Ensures the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and / or requested functionality that are most conducive to fulfilling the objectives of the business. Job Responsibilities: Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements. Drives discussions ensuring maximum standardization and synergies across LOBs in EMEA and on enterprise level. Triage new requests and set appropriate delivery expectations with business partners Provide production support for Service systems’ usage issues Contribute to cross-functional projects for technical development that involve integration between ServiceMax, Salesforce, Oracle and other applications Accountable that deliverables meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution. Supports the IT BL, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across LoBs and countries. Responsible for contributing to the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing Support governance and quality principles, methodologies and objectives Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery Key Business Processes: Position Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design. Typically 5-10 years of IT experience. Assistance is needed on the current team to help with detailed analysis of current state, recommendations for future state, partnering with the product team and business areas to understand root cause. Ability to be self-directed ability to prioritize their own work, Agile experience is a must, data analysis, ability to work in an ambiguous, fast paced environment to identify core issues and make recommendations. Key IT Platforms: Interpersonal Skills: Position requires exceptional verbal and written communication, collaboration, negotiation, influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment; and demonstration of JCI’s key values: integrity, teamwork, excellence, and accountability. Preferred Education: Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or Business Administration Preferred Experience: Strong BA with requirements and documentation skills 5-10 years of experience. Agile Methodology experience Demonstrated knowledge of the entire Software Development Lifecycle and/or the Project Management Methodology Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing Demonstrated strong interpersonal skills and high level of customer service Travel Requirements: This position may require travel up to 10% of the time.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30241315 Job Description Job description Use JD Job Title: IT Service Technical Analyst Location: Pune, India Experience: 1-3 years Job Description: Johnson Controls is seeking a motivated IT Service Technical Analyst with 1 to 3 years of experience to join our dynamic team in Pune. The ideal candidate will assist in the analysis, design, and implementation of IT solutions that meet business requirements. You will work closely with stakeholders to gather requirements, troubleshoot issues, and ensure the effective delivery of IT services. Key Responsibilities: Assist in the analysis of user requirements and develop functional specifications for IT solutions. Provide support for IT systems, including troubleshooting and resolving technical issues. Collaborate with cross-functional teams to ensure seamless integration of IT solutions. Document processes, procedures, and system configurations for reference and training. Stay updated with the latest technology trends and best practices in IT. Required Skills: Bachelor’s degree in IT, Computer Science, or equivalent experience required. 1 to 3 years of experience in IT support or a related field. Strong troubleshooting skills with knowledge of various operating systems. Familiarity with IT service management tools and ticketing systems. Excellent communication skills and the ability to work with both technical and non-technical users. Proactive attitude with a focus on continuous improvement. Awards and Recognitions: Great Place to Work-Certified, Oct 2023 - Oct 2024. Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability. Join us in providing exceptional support and solutions to our customers!

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Press Tab to Move to Skip to Content Link Skip to main content Home Page Home Page Life At YASH Core Values Careers Business Consulting Jobs Digital Jobs ERP IT Infrastructure Jobs Sales & Marketing Jobs Software Development Jobs Solution Architects Jobs Join Our Talent Community Social Media LinkedIn Twitter Instagram Facebook Search by Keyword Search by Location Home Page Home Page Life At YASH Core Values Careers Business Consulting Jobs Digital Jobs ERP IT Infrastructure Jobs Sales & Marketing Jobs Software Development Jobs Solution Architects Jobs Join Our Talent Community Social Media LinkedIn Twitter Instagram Facebook View Profile Employee Login Search by Keyword Search by Location Show More Options Loading... Requisition ID All Skills All Select How Often (in Days) To Receive An Alert: Create Alert Select How Often (in Days) To Receive An Alert: Apply now » Apply Now Start apply with LinkedIn Please wait... Module Lead - Mulesoft Job Date: May 16, 2025 Job Requisition Id: 61323 Location: Pune, MH, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Mulesoft Professionals in the following areas : Experience 5-8 Years Job Description Analyze requirements and develop technical solutions aligning to Salesforce best practices. Based on user requirements analysis, provide solutioning to customer which meets customer expectations. Define optimal design and solution to client provided requirements. Deliver customer requirements within agreed timelines and adhering to SLAs agreed. Drive the team for delivery excellence. Innovate via conceptualizing new tools and accelerators toward competency building activities. Mentor and guide team members, providing support on project deliverables. Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution. Technically lead the team in Salesforce projects. Required Technical/ Functional Competencies Platform Development: Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development. Sales Cloud: Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ. Experience Cloud: Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Completion of all Experience Cloud Trailheads & Badges. Service Cloud: Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Any Industry Clouds: Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration: Shares information within team, participates in team activities, asks questions to understand other points of view. Agility: Demonstrates readiness for change, asking questions and determining how changes could impact own work. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Resolves Conflict: Displays sensitivity in interactions and strives to understand others’ views and concerns. Certifications Min 5 SFDC Certifications At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture Apply now » Apply Now Start apply with LinkedIn Please wait... Find Similar Jobs: Careers Home View All Jobs Top Jobs Quick Links Blogs Events Webinars Media Contact Contact Us Copyright © 2020. YASH Technologies. All Rights Reserved. Show more Show less

Country: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Primary Responsibilities Monitor, diagnose, and resolve issues related to Salesforce and ServiceMax configurations, customizations, and integrations. Act as a point of contact for end-user support tickets, ensuring timely resolution and clear communication.Develop solutions with the proper security and access rights. Perform routine system checks, maintenance, and performance monitoring. Manage user access, roles, profiles, and permissions within Salesforce and ServiceMax. Troubleshoot and maintain integrations between ServiceMax, Salesforce, and other enterprise systems (e.g., ERP, IoT platforms). Coordinate with integration teams for seamless data flow and system synchronization. Support minor enhancements and participate in change requests, UAT testing, and deployment processes. Coordinate the resolution of complex technical issues in collaboration with Level 3 support or development teams. Generate resources for the knowledge base to streamline operations and provide guidance to users. Follow established Carrier processes and Salesforce best practices for developments and deployments. Perform Unit testing to ensure business requirements, system designs and technical specifications are met. Act as the subject matter expert for the Salesforce platforms including Sales Cloud, Service Cloud and Salesforce Communities. Review, understand, and test Salesforce releases and new products. Identify potential opportunities to enable the business. Test and review any third-party vendors and applications that integrate with the Salesforce platforms. Key Skills In-depth knowledge of and experience working with Salesforce.com including the but not limited to the following: Force.com development (Apex and Visualforce) Apex triggers, workflows, flows Build custom objects and fields Salesforce Lightning Design System, and Components Data Loader Experience with Salesforce Customer Communities is preferred, but not required Basic Qualifications 4+ years of experience in supporting Salesforce.com as an Administrator and Support Analyst 4+ years of experience working with Copado, or similar dev ops tools. 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions. At least one Technical Salesforce Certification Ability to work on multiple projects and meet deadlines Excellent written and verbal communication skills Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

Job Title: IT Servicemax Lead Tester Location: Pune, Maharashtra, India Experience: 5+ Years Job Description Johnson Controls is seeking an experienced IT Servicemax Lead Tester to join our dynamic team. The ideal candidate will be responsible for leading the testing efforts for ServiceMax applications, ensuring high quality and performance standards are met. Key Responsibilities Develop and execute test plans for ServiceMax applications, ensuring all features and components are thoroughly tested. Lead the testing team in manual and automated testing efforts, reporting on quality metrics and test results. Collaborate with development teams to identify and resolve defects, ensuring timely resolution of issues. Conduct regression testing to ensure existing functionality remains intact after updates. Provide guidance and support to junior testers, fostering a collaborative team environment. Stay updated with the latest testing tools and methodologies to enhance testing efficiency. Qualifications Bachelor's degree in Computer Science or a related field. Strong experience with ServiceMax applications and Salesforce platform. Proven experience in leading testing teams, with a focus on automation testing. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work in a team environment. If you meet the above criteria and are passionate about delivering high-quality solutions, we encourage you to apply. Show more Show less

Hyderabad, Telangana Job ID 30180399 Job Category Digital Technology Country: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Job Title - Lead Engineer Preferred Location - Bangalore Full time/Part Time - Full Time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. We are seeking an experienced and skilled Production Support Lead with 8+ years of expertise in Salesforce and ServiceMax support and to join our dynamic team. As the Production Support Lead, you will be responsible for leading and managing a team of support engineers, overseeing the resolution of production issues, and ensuring the smooth and efficient operation of Salesforce and ServiceMax environments. Your role will involve collaborating with both technical and business stakeholders, driving best practices, and ensuring system stability and performance. Responsibilities: Production Support Management: Lead a team of support engineers to provide day-to-day operational support for Salesforce and ServiceMax applications. Ensure timely resolution of production incidents, including troubleshooting and root cause analysis. Incident Management: Manage and prioritize high-severity incidents, ensuring prompt resolution and minimizing system downtime. Collaborate with cross-functional teams to investigate, diagnose, and resolve issues. Salesforce & ServiceMax Expertise: Provide expert-level support for Salesforce and ServiceMax environments, ensuring both systems are optimized for business needs. Perform complex troubleshooting and work with development teams to address issues efficiently. Team Leadership & Mentorship: Lead and mentor a team of support engineers, providing guidance, training, and performance feedback. Foster a collaborative environment, ensuring team members are equipped to handle technical challenges. Release Management: Oversee the deployment of patches, updates, and enhancements to the Salesforce and ServiceMax environments. Ensure smooth implementation and minimize any impact on production operations. Process Improvement: Drive continuous improvement in support processes, identifying areas to enhance efficiency, automate workflows, and reduce response times. Implement best practices for monitoring, incident management, and resolution. Collaboration & Stakeholder Engagement: Work closely with business users, development teams, and other stakeholders to understand system requirements, identify recurring issues, and ensure that production support meets business expectations. Documentation & Reporting: Maintain detailed documentation for support processes, incident resolutions, system configurations, and common issues. Provide regular reports on system health, incident resolution metrics, and improvement initiatives. Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Bengaluru, Karnataka Job ID 30175575 Job Category Digital Technology Country: India Location: Ecospace Campus 3A, 4th Floor, Outer Ring Road, Bellandur, Bengaluru- 560103 Job Title - Project Manager (Salesforce, Project management) Preferred Location - Bangalore/Hyderabad, India Full time/Part Time - Full Time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do Role Description: Seasoned Software Engineering professional, working independently. Conducts moderately complex tests and debugs control and diagnostic systems. Undertakes multidisciplinary research, and works on system capabilities analysis to determine end user needs. Primary Responsibilities Manage engineering teams building technology solutions that empower teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools. Analyze and coordinate project staffing with other R&D leaders and cross-functional teams. Assess and identify risks (technical and schedule) during delivery activities and plan for contingencies. Coach, mentor, motivate, and supervise project team members from both internal and external teams. Take care of Build and Run model and introduce processes for effective operations Collaborate with digital and business finance teams to develop the internal rate of return while also collaborating with digital leadership on the financial cost modeling. Drive alignment, decisions, and organize work activity to accomplish digital and COE global objectives. Engage directly with senior management stakeholders and external partners. Key Skills Hands-on experience using managing engineering teams building on enterprise digital commerce tools such as Salesforce, ServiceMax, Shopify, Adobe, Bynder, InRiver, etc. Experience working on global, multi-year initiatives with cross-functional teams. Self-starter with the ability to work independently and manage multiple projects simultaneously. Knowledge of best practices across a broad spectrum of Customer Experience offerings including Sales, Service, Commerce, MarTech, and SaaS. Proven ability to lead globally distributed virtual teams, manage projects and deliver results in a diverse, global stakeholder environment Excellent project management skills, with the ability to prioritize and meet deadlines. Strong analytical, strategic, and creative problem-solving skills. Business owner mentality, willingness to roll up your sleeves and do whatever is necessary. Team player with a positive, collaborative work ethic. Basic Qualifications 8+ years of professional work managing enterprise-level engineering teams. 5+ years of experience working with enterprise applications such as Salesforce, Shopify, Adobe, ServiceMax, InRiver, and others. 5+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions. Extensive experience in developing integrated execution plans including resources levelling, effort estimations, cross-team dependencies. Demonstrated knowledge of DevOps and CI/CD principles Bachelor’s Degree Fluent spoken and written English Benefits We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary. Have peace of mind and body with our health insurance Make yourself a priority with flexible schedules and leave Policy Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program. Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30241440 Job Description Job description Use JD Job Title: IT Service Technical Analyst Location: Pune, India Experience: 1-3 years Job Description: Johnson Controls is seeking a motivated IT Service Technical Analyst with 1 to 3 years of experience to join our dynamic team in Pune. The ideal candidate will assist in the analysis, design, and implementation of IT solutions that meet business requirements. You will work closely with stakeholders to gather requirements, troubleshoot issues, and ensure the effective delivery of IT services. Key Responsibilities: Assist in the analysis of user requirements and develop functional specifications for IT solutions. Provide support for IT systems, including troubleshooting and resolving technical issues. Collaborate with cross-functional teams to ensure seamless integration of IT solutions. Document processes, procedures, and system configurations for reference and training. Stay updated with the latest technology trends and best practices in IT. Required Skills: Bachelor’s degree in IT, Computer Science, or equivalent experience required. 1 to 3 years of experience in IT support or a related field. Strong troubleshooting skills with knowledge of various operating systems. Familiarity with IT service management tools and ticketing systems. Excellent communication skills and the ability to work with both technical and non-technical users. Proactive attitude with a focus on continuous improvement. Awards and Recognitions: Great Place to Work-Certified, Oct 2023 - Oct 2024. Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability. Join us in providing exceptional support and solutions to our customers!

Dear Candidate, Greetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. Hiring For:- ServiceMax Developer Location: Bangalore. Experience: 4 to 12 years Role & responsibilities The ServiceMax Developer should help build solutions on ServiceMax that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should be able to advise solutions to the challenges encountered by Field service teams, making best use of ServiceMax product features and capabilities, and Industry best practices. He/she should have excellent understanding of Salesforce & ServiceMax platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders. Key Responsibilities: ServiceMax implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers Provide the necessary guidance to estimate user stories Clarify any ambiguity with the user story requirements and baseline the estimation Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams. Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions. Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements Participate in the full software development life cycle from technical design to development, testing and deployment. Design and develop solutions that best leverage the ServiceMax features to support critical business functions and meet project objectives, business requirements and customer goals Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives. Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation. Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results. Provide thought & technology leadership on Field Service Management to customer & Practice Qualifications, Experience & Specialist Skills: Essential: Experience in at least one ServiceMax project is essential. Excellent understanding of Field service business Workforce Management, Asset Service Management, Warranty & Service Contract Management Salesforce Platform Architecture expertise Excellent knowledge of SERVICEMAX Configuration & Customization Strong SFDC Development Experience on both Classic(Apex, Visual Force, SOQL, SOSL) and Lightning(Aura) required. Integration skills 6+ years IT/FSM/SFDC experience preferable Minimum 4 years of experience as Salesforce Development Experience. Minimum 2 years experience on SERVICEMAX Configuration and development Experience with multiple Field Service Management products will be an added advantage Experience in Lightning Web Components(LWC) development will be added advantage Preferred candidate profile

The primary job function of the Field Application Specialist includes but not limited to: Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives. Conduct product Application trainings to customers and to internal team members. Manage product evaluation at customer site to meet business objectives Support sales personnel to achieve team objectives He/she needs to be independent, self-motivated, likes to work with people and can work under pressure. Possess positive attitude towards work, forthcoming, ability to multi-task, creative in handling technical application service matters/problems. This position requires the person to travel regionally and attend to market application needs. He/she should possess exceptional verbal and written communication skills, excellent inter-personal skill, soft-skill in customer relation management, organization skill, as well as excellent technical analysis and problem solving skills. How The Candidate Will Make An Impact Provide pre- and post-sales technical application support Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives. Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members. Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives. Conduct pre-sales product demonstrations and presentations. Conduct product application training, including preparing materials required, to customers and to internal staffs. Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS. Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved. Log in all field visits in ServiceMax. Managing ICCR submissions and monitoring its trends Submit ICCR to Division Technical Support Team timely fashion. Ensure that all relevant documentation are in order and traceable. Conduct necessary follow up action related to ICCR submission and provide timely communication to Division Perform organized filing for all ICCR submissions. Report ICCR trends on monthly base Support workshops/ Exhibitions & Seminars Presentation on specific product applications. Prepare materials required for workshop/exhibitions & seminars. Manage relationships with key customers. Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved. Administration Maintain technical application training files. Ensure all instruments used for evaluation are properly accounted for. Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable What The Candidate Brings Possessing a minimum of 5 years of professional experience as a Field Application Specialist. Proactive and passionate to provide excellent support to meet customer satisfaction Excellent written, oral communication and interpersonal skills Superior presentation and training skills Professional experience working in Diagnostics industry Experience at managing evaluation and training Proven track record to meet customer satisfaction in a technical support environment Able to work independently and pro-actively provide feedback Qualification Degree in Life Sciences or Medical Technology. Minimum of 5 years of professional experience in a Clinical Diagnostics Organization with strong technical understanding of laboratory procedures. Superior technical application knowledge of Clinical Diagnostic Methodologies Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including competitive insurance plans for you and your immediate family, Annual Health checkup , Marriage Leave, Paternity Leave ,Employee Assistance Programme , extensive learning and development opportunities, and more. EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. Legal Entity: (IND_3006)Bio-Rad Laboratories (India) Pvt Ltd Show more Show less

MISSION 1. Define & Lead Digital Energy Services Operation Efficiency Plan Deploy key internal processes, tools, including guidelines for Utilization/Absorption Ensure yearly capacity planning process/production linked to growth ambition and utilization, absorption efficiency action plan. Monitor progress as per backlog build up and capacity. Build current state and future state model by leading Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Work closely with top countries to ensure alignment and execution of an agreed plan with support from SE Digital, LoB and Commercial 2. Drive Demand Creation with Modernization Operational Marketing Programs for growth across top countries, § Legacy BMS IB transitions : Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country § Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions § Monitor progress, country maturity, and drive good practices sharing Leading KPIs Utilization % and Absorption/Chargeability Rate % EBO Modernization / transitions, Modernization growth REQUIREMENTS Working Experience: Preferred University Master’s degree (Engineering and/or Business) Master’s degree in international business management (MBA) will be a plus Minimum 8 years in customer interfacing roles preferably in multi country role. Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus. Strong knowledge of Key service operations KPIs, and actions needed to improve. Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up. Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority. Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint) Business Understanding: Strong on boarding will be provided on DE Offers and Services with key leaders. Service business models, processes, tools. Good Verbal and Written communication skills in English Ability to simulate estimation models to forecast and drive decisions. Analytical – critical reasoning and quantitative analysis skills a plus Qualifications AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.) LEVEL (Full, Partial, Supportive) MEASUREMENT (Quantitative or quality criteria to achieve responsibility) 1. Define & Lead Digital Energy Services Operation Efficiency Plan Lead Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Assess potential efficiency savings along execution process (FSR and supporting Back-offices) and transform into actionable yearly plan to improve Utilization and Absorption Global: assess with global experts how both Digital technologies (FSR tools, RPA, tasks automation) and Process Transformations (e.g. regional hubs set up to synergize back-office tasks) can address major pain points; build business cases; coordinate overall efficiency roadmap Address key tools required: BFS, Dispatch tools, Work Orders/Timesheets/Utilisation Tracking Transform outputs into actionable action plans at country and global level and ensure their execution to drive business improvement. Define and implement relevant KPIs to drive Service Execution Performance Assess and address internal processes, tools, including guidelines for Utilization/Absorption and key external customer interaction “best in class” model and tools with a clear plan on current state and future state. Ensure each leading KPI’s are easily actionable by Operations, connected to GM impact and enable early detection of possible risks. Drive the ‘cost to serve’ program (execution mix evolution: internal FSR/partner FSR/remote intervention): Achieve efficiency with Digital. Ensure clear alignment across key stakeholders: Division Leadership, SE Digital Tools and GFS Efficiency VP and their teams as well as Country Leaders Full Utilization Rate % Chargeability / Absorption Gross Margin Improvement 2. Installed Base Management IB Tracking, Platforming: Legacy Installed Base Transitions, IB tracking with IB Genius Build and deploy clear approach, process, and tools to track Installed Base of Legacy BMS assets/sites/customers by Country. Tools: Leverage methodologies and tools build by Global Field Services organization and deploy in DBIBS in top 12 countries Collaborate with LoB to ensure Installed Base Catalogue is up to date, with a clear process to update catalogue and IB Database and dynamic update from Registration and Connection EBO AuM. Collect Country Sales Enablement, offer & technical needs in a structured manner to provide feedback to LoB. Country Workshops with Category Managers: Act as a coach on key tools and processes: IB Intel, Platforming and Coverage Model Drive yearly IB platforming as per playbook, leverage group good practices and ensure clear Sales coverage is defined: Sales organization and Service Operation in the country to cover Strategic Accounts, MCTA, National Accounts, Branch led and long tail customers with Digital Sales Sales Enablement, Coaching and Support: Build Sales enablement and coaching playbook: work closely with Category Managers and Line of business to support country organization to clearly understand transition/digital value proposition. Build playbooks and tools where necessary. Coach sales organization where necessary on creating account plans to deliver customer value. Program Maturity: Build and deploy program maturity model from tools, processes, platforming, coverage, and sales growth on modernization across all countries. Tools and process for IB capture and management but not modernization. Document and share good practices. Follow up with Services Category leaders and publish maturity to drive execution in Country with appropriate challenge and support. Full Installed base Tracking. Drive - Track, Renew & Upsell Modernization/Transitions Pipeline and Orders Growth. Country Maturity Primary Location : IN-Haryana-Gurgaon Schedule : Full-time Unposting Date : Ongoing

MISSION 1. Define & Lead Digital Energy Services Operation Efficiency Plan Deploy key internal processes, tools, including guidelines for Utilization/Absorption Ensure yearly capacity planning process/production linked to growth ambition and utilization, absorption efficiency action plan. Monitor progress as per backlog build up and capacity. Build current state and future state model by leading Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Work closely with top countries to ensure alignment and execution of an agreed plan with support from SE Digital, LoB and Commercial 2. Drive Demand Creation with Modernization Operational Marketing Programs for growth across top countries, § Legacy BMS IB transitions : Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country § Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions § Monitor progress, country maturity, and drive good practices sharing Leading KPIs Utilization % and Absorption/Chargeability Rate % EBO Modernization / transitions, Modernization growth REQUIREMENTS Working Experience: Preferred University Master’s degree (Engineering and/or Business) Master’s degree in international business management (MBA) will be a plus Minimum 8 years in customer interfacing roles preferably in multi country role. Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus. Strong knowledge of Key service operations KPIs, and actions needed to improve. Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up. Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority. Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint) Business Understanding: Strong on boarding will be provided on DE Offers and Services with key leaders. Service business models, processes, tools. Good Verbal and Written communication skills in English Ability to simulate estimation models to forecast and drive decisions. Analytical – critical reasoning and quantitative analysis skills a plus Qualifications AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.) LEVEL (Full, Partial, Supportive) MEASUREMENT (Quantitative or quality criteria to achieve responsibility) 1. Define & Lead Digital Energy Services Operation Efficiency Plan Lead Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Assess potential efficiency savings along execution process (FSR and supporting Back-offices) and transform into actionable yearly plan to improve Utilization and Absorption Global: assess with global experts how both Digital technologies (FSR tools, RPA, tasks automation) and Process Transformations (e.g. regional hubs set up to synergize back-office tasks) can address major pain points; build business cases; coordinate overall efficiency roadmap Address key tools required: BFS, Dispatch tools, Work Orders/Timesheets/Utilisation Tracking Transform outputs into actionable action plans at country and global level and ensure their execution to drive business improvement. Define and implement relevant KPIs to drive Service Execution Performance Assess and address internal processes, tools, including guidelines for Utilization/Absorption and key external customer interaction “best in class” model and tools with a clear plan on current state and future state. Ensure each leading KPI’s are easily actionable by Operations, connected to GM impact and enable early detection of possible risks. Drive the ‘cost to serve’ program (execution mix evolution: internal FSR/partner FSR/remote intervention): Achieve efficiency with Digital. Ensure clear alignment across key stakeholders: Division Leadership, SE Digital Tools and GFS Efficiency VP and their teams as well as Country Leaders Full Utilization Rate % Chargeability / Absorption Gross Margin Improvement 2. Installed Base Management IB Tracking, Platforming: Legacy Installed Base Transitions, IB tracking with IB Genius Build and deploy clear approach, process, and tools to track Installed Base of Legacy BMS assets/sites/customers by Country. Tools: Leverage methodologies and tools build by Global Field Services organization and deploy in DBIBS in top 12 countries Collaborate with LoB to ensure Installed Base Catalogue is up to date, with a clear process to update catalogue and IB Database and dynamic update from Registration and Connection EBO AuM. Collect Country Sales Enablement, offer & technical needs in a structured manner to provide feedback to LoB. Country Workshops with Category Managers: Act as a coach on key tools and processes: IB Intel, Platforming and Coverage Model Drive yearly IB platforming as per playbook, leverage group good practices and ensure clear Sales coverage is defined: Sales organization and Service Operation in the country to cover Strategic Accounts, MCTA, National Accounts, Branch led and long tail customers with Digital Sales Sales Enablement, Coaching and Support: Build Sales enablement and coaching playbook: work closely with Category Managers and Line of business to support country organization to clearly understand transition/digital value proposition. Build playbooks and tools where necessary. Coach sales organization where necessary on creating account plans to deliver customer value. Program Maturity: Build and deploy program maturity model from tools, processes, platforming, coverage, and sales growth on modernization across all countries. Tools and process for IB capture and management but not modernization. Document and share good practices. Follow up with Services Category leaders and publish maturity to drive execution in Country with appropriate challenge and support. Full Installed base Tracking. Drive - Track, Renew & Upsell Modernization/Transitions Pipeline and Orders Growth. Country Maturity Primary Location : IN-Haryana-Gurgaon Schedule : Full-time Unposting Date : Ongoing

The Digital :ServiceMax role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceMax domain.

Job Title: Service Max COE Lead Location: Pune, Maharashtra, India Company: Johnson Controls As the Service Max COE Lead, you will be responsible for driving the strategic direction and operational excellence of the ServiceMax Center of Excellence (COE). Your extensive experience will guide the implementation of best practices across the organization, enhancing our field service capabilities and overall service delivery effectiveness. What You Will Do Lead the ServiceMax COE initiatives, establishing a framework for service excellence and continuous improvement. Collaborate with cross-functional teams to identify opportunities for optimizing service delivery processes and enhancing customer satisfaction. Develop and implement training programs for ServiceMax users to ensure effective utilization of the platform. Monitor key performance indicators (KPIs) to assess the effectiveness of service operations and drive data-driven decision-making. Act as a liaison between business stakeholders and technical teams to align service delivery with organizational goals. Identify and evaluate emerging trends and technologies in field service management, recommending strategic investments as appropriate. Provide mentorship and leadership to the COE team, fostering a culture of innovation and accountability. Ensure compliance with regulatory standards and company policies throughout service delivery processes. Qualifications Bachelor’s degree in Business Administration, Information Technology, or a related field. 18+ years of experience in service management, with a focus on field service operations and ServiceMax platform. Proven experience in leading Centers of Excellence and driving organizational change initiatives. Strong analytical skills with the ability to leverage data to inform strategic decisions. Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels. Ability to thrive in a fast-paced environment, managing multiple priorities effectively. ServiceMax certification or related field service management certifications are a plus. Join Johnson Controls and lead our ServiceMax COE to foster innovation and exceptional service delivery across the organization. Show more Show less

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30236140 Job Description We are seeking a highly skilled and experienced ServiceMax Technical Architect with over 15 years of experience in architecting and implementing ServiceMax solutions. The ideal candidate will have a strong background in technical architecture, design, and development of enterprise applications within the ServiceMax ecosystem. Key Responsibilities: Lead the technical design and architecture of ServiceMax implementations. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Utilize best practices to ensure high performance and scalability of ServiceMax applications. Provide technical guidance and mentorship to development teams. Conduct code reviews and ensure adherence to coding standards. Stay updated with the latest ServiceMax releases and features to leverage them effectively. Support project management in estimating development efforts and timelines. Participate in troubleshooting and resolving technical issues during and after implementations. Qualifications: 15+ years of experience in software development and architecture. Proven experience with ServiceMax and its integration with other systems. Strong understanding of cloud technologies and architectures. Experience with Agile methodologies and project management. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Why Join Us: Be part of a dynamic team that is dedicated to delivering innovative solutions. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. Apply Now!

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30240004 Job Description Experience: 5+ years in Release Management Job Description: We are looking for a skilled IT ServiceMax Release Manager to lead and manage the release processes for our ServiceMax applications. The successful candidate will be responsible for coordinating releases, ensuring smooth deployments, and implementing best practices in release management. You will work closely with cross-functional teams, including development, quality assurance, and operations, to ensure timely and high-quality releases. Responsibilities: Plan, schedule, and coordinate all releases related to ServiceMax applications. Collaborate with development and QA teams to ensure release readiness and adherence to schedules. Manage risk assessments and mitigation plans for each release. Communicate release plans and schedules to stakeholders, ensuring all parties are informed of timelines and expectations. Monitor release progress and report on status, issues, and successes to management. Implement continuous improvement initiatives to enhance the release management process. Oversee the documentation of release plans, processes, and policies. Ensure compliance with change management policies and procedures. Support the resolution of any post-release issues that arise. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in release management within a software development environment. Proven experience with ServiceMax applications is highly desirable. Strong understanding of release management processes and best practices. Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams. Experience with project management tools and methodologies. Strong analytical and organizational skills, with attention to detail. Salesforce certifications are a plus. If you are passionate about managing software releases and ensuring quality in every deployment, we invite you to apply for this exciting opportunity.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30239996 Job Description Job Title: ServiceMax and Truecontext Developer Location: Pune Experience: 4+ years in ServiceMax and True context development Job Description: Develop and customize ServiceMax applications to meet business requirements. Implement and maintain ServiceMax components including workflows, custom objects, and user interfaces. Integrate ServiceMax with other Salesforce applications and third-party systems. Work collaboratively with business analysts and stakeholders to gather requirements and design solutions. Conduct testing and debugging of ServiceMax applications to ensure functionality and performance. Provide technical support and training to users on ServiceMax functionalities. Stay updated with the latest ServiceMax features and best practices. Qualifications: Bachelor's degree in Computer Science or a related field. Strong knowledge of Salesforce platform and ServiceMax application. Experience in Apex, Visualforce, and other Salesforce technologies. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work in a team environment. Preferred Skills: Experience with ServiceMax Field Service Management. Familiarity with Agile development methodologies. If you meet the above criteria and are passionate about delivering high-quality solutions, we encourage you to apply.