132 Servicemax Jobs

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Salesforce Professionals in the following areas : Experience 3-5 Years Job Description Analyze and understand requirements, and provide technical solutions. Analyze requirements and develop technical solutions aligning to Salesforce best practices. Conduct solution reviews of team members. Contribute to Practice level tools and asset creation activities. Involve in ideation activities to build tools and assets for the Practice. Mentoring and grooming junior team members. Participate in performing procedures, especially focusing on complex issues. Provide guidance and expertise to team members. Platform Development Required Technical/ Functional Competencies Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development Completion of Trailheads & Badges related to Salesforce Platform Development. Sales Cloud Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards. Completion of all the Sales Cloud Trailheads & Badges. Experience Cloud Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards. Completion of all Experience Cloud Trailheads & Badges. Service Cloud Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards. Completion of all Service Cloud Trailheads & Badges. Any Industry Clouds Hands-on experience in any Industry Cloud like: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Accountability Required Behavioral Competencies Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration Participates in team activities and reaches out to others in team to achieve common goals. Agility Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Customer Focus Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Certifications Min 3 SFDC Certifications At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Description Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! About The Role Enphase is seeking an Operations Manager to join our Services Business Unit in Bangalore, India. You will run day-to-day order-to-fulfillment and field service delivery across the United States, Europe, and Australia, with a strong focus on workforce management capacity planning, skills-based scheduling, real-time dispatch, and a relentless emphasis on a one-visit fix (first-time-right). Your role is to operationalize programs such as Legacy MI to the latest compatible MI upgrades, third-party-to-Enphase migrations, Battery Attach, Enphase Care/Care Plus/Care Fleet, On-Demand Services, SPWR monitoring upgrades, gateway/modem replacements, and commissioning. You will coordinate service-parts availability with Supply Chain, but your center of gravity is dispatch excellence, first-time-right quality, and technician productivity. You’ll also own a 6-quarter (6Q) rolling forecast for work orders and service parts, publishing it to Sales Ops and reconciling with Finance, and focus on booked and recognized revenue. What You Will Do Workforce Management & Dispatch: Own skills-based scheduling, shift planning, routing, and real-time dispatch for FSTs and partner installers; improve utilization, schedule adherence, and travel time. One-Visit Fix Program: Drive pre-visit triage (telemetry, photos, customer interview), compatibility checks, job-kit confirmation, permit readiness, and site prerequisites so jobs finish in one visit; implement checklists and quality gates. Recognized revenue acceleration (Care & subscriptions): Increase recognized revenue by raising completion rates of scheduled site visits (GAAP recognition on service completion), expanding remote resolution where appropriate to avoid truck rolls, and lifting first-time-right for Enphase Care and related subscription services. GTM readiness for new products: Partner with Hardware PM, Services PM, and Marketing Program Manager to codify GTM operational readiness capacity plans, SOPs, job-kits, SLAs, training, and dashboards so Ops can support and deliver from day one. Capacity Planning: Build regional capacity models (US/EU/AU) by skill and partner; plan overtime/backup crews; align hiring/partner onboarding to forecasted demand. Revenue Planning/Tracking: Tracking booked revenue and recognized revenue, focusing on turning booked revenue to recognized revenue, getting paid on B2B orders, and reducing cycle time. Demand & Supply Planning: Own a rolling 6Q forecast (units/revenue) for upgrade SKUs, service parts, and On-Demand work orders; run monthly S&OP; publish to Sales Ops and reconcile with Finance (budget/outlook, COGS, cost-to-serve, working capital). Inventory & Parts Readiness: Define standard job-kit BOMs per service; set min/max and substitution rules with Supply Chain; stage parts to depots/technicians to minimize stockouts and repeat visits. On-Demand Services Operations: Stand up quoting → site survey → permit (as required) → install → close-out workflows; coordinate SolarGraf design packages and AHJ handoffs. SLA Management & Escalations: Hit and improve SLAs for appointment OTIF (On-Time, In-Full), arrival windows, and resolution time; own backlog aging, no-show reduction, and red-carpet escalations. Data Integrity & Systems: Keep Salesforce Field Service/CRM, ERP, eStore, and scheduling systems synchronized; define status codes and handoffs; own root-cause fixes. Quality, Training & Playbooks: Maintain SOPs, FST work instructions, safety gates; run ride-alongs/QA audits; close the loop with Product/Services PMs on recurring issues. Continuous Improvement: Lead RCAs and kaizen events; instrument dashboards; prioritize automation and reuse of existing processes to keep ops simple and scalable. AI-Assisted Operations: Use Microsoft Copilot and ChatGPT to triage backlogs, flag SLA risk, draft SOPs/daily briefs, summarize incident RCAs, and propose schedule/capacity scenarios within privacy/security guardrails and with human review. Who You Are And What You Bring Education Bachelor’s in Engineering, Electrical Engineering, Operations, Industrial Engineering, or related field; MBA is a plus. Experience 12+ years in operations/field service with heavy workforce management (dispatch, routing, capacity) in technology, energy, or manufacturing. Multi-region SLA ownership (US/EU/AU) with proven results improving first-time-right and reducing cycle time. Skills & Knowledge Expert in workforce planning, skills-based scheduling, route optimization, and service triage for one-visit resolution. Solid grasp of order management, basic demand planning, and coordinating service-parts readiness (without running warehouses). Familiar with permitting/AHJ basics and SolarGraf for design/permitting flows. Comfortable defining SLAs, dashboards, escalation paths; fluent in continuous-improvement methods. Data & Tools Advanced Excel/Google Sheets; bonus for SQL or BI (Power BI, Tableau, Incorta). Proficient with Salesforce Field Service (or ServiceMax/Skedulo/Click), Salesforce CRM, ERP, and eStore/CMS (e.g., Magento). AI fluency: practical use of Copilot and ChatGPT to speed documentation, analysis, and communications. Collaboration Works seamlessly with Services PMs, Sales Ops, Finance, Supply Chain, Field Ops/FSTs & partner installers, eStore, CX/Contact Center, Compliance/Legal, and permitting partners/AHJs. Clear communicator across time zones; crisp status and risk management. Personal Attributes Owner mindset with bias for action and accountability. Operational rigor and attention to detail under pressure. Customer, installer, and FST empathy you design for real-world constraints. Data-driven and curious, always testing and improving. Calm and decisive when priorities shift. Success Metrics Baseline & reporting discipline: Establish and publish regional baselines for all KPIs (US/EU/AU) and maintain a weekly dashboard; drive QoQ improvement. Sales to Order Completion: Improve end-to-end Sales-to-Completion %; fix drop-offs (payment, scheduling, parts, permit). Cycle time reduction: Shorten Quote to Schedule, Schedule to Arrival, and Arrival to Completion (report P50/P90); reduce overall lead time. Remote resolution: Increase the % of cases solved without a truck roll and quantify truck-rolls avoided, cost-per-case savings, and faster contact-to-resolution. One-visit fix quality: Raise First-Time-Right %; reduce repeat-visit rate and MTTR. OTIF service delivery: Improve appointment On-Time, In-Full and schedule adherence; reduce backlog aging and customer wait time. Escalations: Lower escalations per 100 jobs and time-to-resolution with closed-loop RCA/action plans. Customer experience: Lift post-job NPS/CSAT; remove top detractor drivers (scheduling, parts readiness, workmanship).

Role Overview: As a detail-oriented HRSG ServiceMax Business Support Specialist focusing on financial processes related to service operations, your role will be crucial in ensuring accurate, timely, and compliant financial transactions within ServiceMax. You will serve as the go-to resource for ServiceMax financial workflows, including invoicing, tax handling, and e-Billing compliance. Collaboration with various teams such as finance, accounting, and compliance will be essential to streamline processes and maintain financial data accuracy in ServiceMax. Key Responsibilities: - Act as the subject matter expert for ServiceMax financial workflows, ensuring correct mapping of service activities into billable items and validating data accuracy for tax and e-Billing compliance. - Collaborate with accounting teams to streamline invoice generation and revenue recognition processes. - Maintain and validate financial data in ServiceMax, ensuring accuracy of contract terms and entitlements. - Partner with compliance teams to align billing workflows with tax and e-Billing regulations and monitor financial data flow to ERP/Accounting systems. - Create dashboards and reports to track financial KPIs, provide insights into revenue leakage risks, and train HRSG service teams on ServiceMax billing features. - Develop quick guides and process documentation for field-to-finance data capture and act as a business advocate in financial system integration initiatives. Qualifications Required: - Experience with ServiceMax or Salesforce-based FSM systems in financial workflows. - Knowledge of CFDs, invoicing, tax compliance, and e-Billing regulations. - Strong understanding of the service-to-cash cycle and proficiency in financial data reporting using ServiceMax dashboards, Salesforce reports, Excel, and BI tools. - Detail-oriented with strong problem-solving skills and excellent communication skills. - Nice-to-have skills include CPA, CMA, or equivalent accounting/finance credential, Salesforce or ServiceMax certification, and ITIL or Finance ERP certification. (Note: Any additional details about the company were not provided in the job description.),

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Mulesoft Professionals in the following areas : Experience 5-8 Years Job Description Analyze requirements and develop technical solutions aligning to Salesforce best practices. Based on user requirements analysis, provide solutioning to customer which meets customer expectations. Define optimal design and solution to client provided requirements. Deliver customer requirements within agreed timelines and adhering to SLAs agreed. Drive the team for delivery excellence. Innovate via conceptualizing new tools and accelerators toward competency building activities. Mentor and guide team members, providing support on project deliverables. Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution. Technically lead the team in Salesforce projects. Platform Development Required Technical/ Functional Competencies Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development. Sales Cloud Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ. Experience Cloud Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Completion of all Experience Cloud Trailheads & Badges. Service Cloud Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Any Industry Clouds Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Accountability Required Behavioral Competencies Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration Shares information within team, participates in team activities, asks questions to understand other points of view. Agility Demonstrates readiness for change, asking questions and determining how changes could impact own work. Customer Focus Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Resolves Conflict Displays sensitivity in interactions and strives to understand others’ views and concerns. Certifications Min 5 SFDC Certifications At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

KEY RESPONSIBILITIES Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod). Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service Assist with solution design and implementation of Salesforce configurations based upon business requirements Support Salesforce security and data integrity across the platform Document “as-built” configurations to build a configuration portfolio Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization Understand data flows and integrations between various enterprise applications Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows Provide insightful technical recommendations to address specific business needs Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience Develop reports and dashboards to support end user analysis Provide training as required to support the end user adoption of the application. REQUIRED QUALIFICATIONS Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required 8+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices Salesforce ServiceMax & Service Cloud experience is required Experience on full-cycle implementation of ServiceMax Experience on designing solutions within the ServiceMax platform and Salesforce Salesforce analytics configuration experience is required Salesforce flow configuration experience is required Understand data integrations between various enterprise applications (e.g. SAP) Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes. Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution Hands-on Experience with Contracts, Warranties, Entitlements Management.

Functional understanding of Servicemax process(End to End process of servicemax life cycle), SFM transcations, SFM Wizards setup. AMS Support activities( FSE setup, Bug fix(work orders, parts orders, service contracts, locations and Installed products related errors), data loader activities) Salesforce activities ( Email alerts, approval process, automation flows, User creation, distributor setup) Configuration of new model in servicemax. Security module/ Code generation knowledge

Job Description Functional understanding of Servicemax process(End to End process of servicemax life cycle), SFM transcations, SFM Wizards setup. AMS Support activities( FSE setup, Bug fix(work orders, parts orders, service contracts, locations and Installed products related errors), data loader activities) Salesforce activities ( Email alerts, approval process, automation flows, User creation, distributor setup) Configuration of new model in servicemax. Security module/ Code generation knowledge

You are a Sr. Salesforce Business Analyst with 3-8+ years of experience for a Contract role based in Bangalore (Hybrid). You possess strong analytical skills and have experience in ServiceMax (SMax) or Field Service Lightning (FSL). Your responsibilities include gathering, analyzing, and documenting business requirements for ServiceMax or FSL implementations. You collaborate with stakeholders to identify process improvements, design solutions, and work closely with technical teams to ensure effective implementation. Additionally, you conduct user training, support UAT, and create functional specifications and business documentation. The ideal candidate for this role will have 4-6 years of Business Analyst experience, a strong understanding of ServiceMax (SMax) or Field Service Lightning (FSL), and experience with Salesforce Service Cloud (preferred for FSL experience). You should possess excellent communication and stakeholder management skills, along with the ability to translate business needs into technical requirements. If you are passionate about driving business solutions and have experience in ServiceMax or FSL, we would love to hear from you! Apply now for this exciting opportunity.,

About Us Next Generation of Technology Consulting Our approach is built on delivering value by combining our powerful ecosystem of platforms with capital efficient execution. We bring together deep domain expertise and our strength in technology to help the world’s leading businesses build their digital core, optimize operations, accelerate revenue growth and deliver tangible outcomes at speed and scale. Job Description Seeking a detail-oriented HRSG ServiceMax Business Support Specialist with a focus on financial processes related to service operations. The role ensures accurate, timely, and compliant financial transactions within ServiceMax, bridging service operations and finance teams. Act as the go-to resource for ServiceMax financial workflows including invoicing, tax handling, and e-Billing compliance. Ensure correct mapping of service activities into billable items within ServiceMax. Support finance teams by validating data accuracy and compliance with tax and e-Billing regulations. Collaborate with accounting teams to streamline invoice generation and revenue recognition processes. Maintain and validate financial data in ServiceMax, ensuring accuracy of contract terms and entitlements. Partner with compliance teams to align billing workflows with tax and e-Billing regulations. Monitor and audit financial data flow from ServiceMax to ERP/Accounting systems. Create dashboards and reports to track financial KPIs. Provide insights into revenue leakage risks and contract profitability. Train HRSG service teams on ServiceMax billing and invoicing features. Develop quick guides and process documentation for field-to-finance data capture. Work closely with Finance, Tax, Accounting, and Compliance teams. Liaise with IT/ServiceMax administrators during system enhancements. Act as a business advocate in financial system integration initiatives. Requirements Must-Have Skills Experience with ServiceMax or Salesforce-based FSM systems in financial workflows. Knowledge of CFDs, invoicing, tax compliance, and e-Billing regulations. Strong understanding of service-to-cash cycle. Proficiency in financial data reporting using ServiceMax dashboards, Salesforce reports, Excel, BI tools. Detail-oriented with strong problem-solving skills. Excellent communication skills. Nice-to-Have Skills CPA, CMA, or equivalent accounting/finance credential. Salesforce or ServiceMax certification. ITIL or Finance ERP certification.

You should have 5-12 years of experience in Infor ERP (M3 ERP) with expertise in the M3 Functional modules such as Rental Module (STS/SOS), Sales (OIS) Module, and Finance (AP, AR, GL, FA, PO & Tax) including Vertex. Additionally, you should possess M3 Technical skills like Server View management, LCM & Patch management, Database Table mapping to business processes, Open Text/Stream Serv, and Report development. Integration experience with Salesforce and ServiceMax is required. A minimum of 5 years of experience in Equipment Rental Business with M3 ERP is essential. Strong communication skills are necessary as you will be interacting with Carrier Sr. Management daily. You must have implementation/support experience in the specified modules and demonstrate exceptional analytical and conceptual thinking skills. The ability to influence stakeholders, provide acceptable solutions, excellent documentation skills, and support in EST hours are crucial. Experience in creating detailed reports, giving presentations, and following through on commitments is expected. Moreover, you should possess excellent planning, organizational, and time management skills, as well as experience in leading and developing top-performing teams. A successful track record in leading and supporting projects is required. If you meet the mentioned requirements and are interested in the position, please share the following details along with your updated resume to Surbhi.ojha@ltimindtree.com/Saumya.omer@ltimindtree.com: - Overall Experience - Relevant Experience with M3 ERP, Rental Module, Open Text, Server View Management - Current Location - Preferred Location - Current CTC - Expected CTC - Current Organization - Notice Period - Offer in hand - Comfortable with Shift Timings - Yes/No,

Job Information Date Opened 09/04/2025 Job Type Full time Industry IT Services City Bangalore, Hyderabad State/Province Karnataka Country India Zip/Postal Code 560001 Job Description Job Summary As an Experienced Associate – Data Operations Support Analyst, you will be responsible for supporting data quality, operational reporting, and performance monitoring for the ServiceMax – Service Board platform. This role is key to ensuring accurate service data, smooth data flows, and timely reporting to support field operations and integrated supply chain processes. You’ll work closely with business analysts, developers, and operations leads in a managed services model. Key Responsibilities: Monitor daily data operations related to field service processes within ServiceMax. Perform data validation, cleansing, and enrichment to ensure high-quality operational and service data. Support ticket triage and issue resolution through ServiceNow or similar tools. Assist with data migration tasks, working with templates from Smartsheets, Box, or ServiceNow into Salesforce/ServiceMax. Collaborate with ETL and development teams to ensure smooth data integration and processing. Maintain and update SOPs, knowledge articles, and user documentation for recurring tasks and issues. Run standard operational reports and dashboards using tools such as Excel, Salesforce Reports, or Power BI. Track SLAs and provide inputs to Alteryx dashboards for performance monitoring. Required Skills and Experience: 3–6 years of experience in data operations, application support, or business support roles in a technology environment. Proficiency in Excel and basic understanding of SQL for data analysis and validation. Familiarity with CRM or field service platforms like ServiceMax or Salesforce. Strong attention to detail and commitment to data quality and accuracy. Good understanding of service delivery processes and operational metrics. Nice to Have: Exposure to ETL tools like Informatica IICS or reporting platforms like Alteryx or Power BI. Experience working in a managed services environment or within shared delivery teams. Familiarity with ticketing systems like ServiceNow. Understanding of supply chain or field service domain concepts.

As a ServiceMax and Truecontext Developer with over 4 years of experience, your primary responsibility will be to develop and customize ServiceMax applications to align with business requirements. This includes implementing and maintaining ServiceMax components such as workflows, custom objects, and user interfaces. Furthermore, you will be expected to integrate ServiceMax with other Salesforce applications and third-party systems. Collaboration with business analysts and stakeholders is key in gathering requirements and designing effective solutions. You will also be involved in testing and debugging ServiceMax applications to ensure optimal functionality and performance. Additionally, providing technical support and training to users on ServiceMax functionalities will be part of your role. To excel in this position, you should hold a Bachelor's degree in Computer Science or a related field and possess a strong understanding of the Salesforce platform and ServiceMax application. Proficiency in Apex, Visualforce, and other Salesforce technologies is essential. Your problem-solving skills, attention to detail, and ability to communicate effectively in a team environment will be crucial for success. Ideal candidates will have experience with ServiceMax Field Service Management and familiarity with Agile development methodologies. Keeping abreast of the latest ServiceMax features and best practices is also highly recommended. If you are enthusiastic about delivering high-quality solutions and meet the qualifications outlined above, we invite you to apply for this exciting opportunity in Pune.,

As a ServiceMax Dataguide Developer at Birlasoft, you will be responsible for designing and implementing DataGuide forms to capture specific information from field technicians during service calls. Your role will involve utilizing ServiceMax's DataGuide Form Designer to create and manage forms efficiently, accurately, and according to specific requirements. In addition, you will be integrating DataGuide forms with other ServiceMax components and functionalities, such as work orders, assets, and inspections. Your technical expertise in ServiceMax, encompassing configuration, customization, and scripting, will play a crucial role in ensuring the seamless operation and optimization of the platform. This position requires a minimum of 4 to 8 years of experience and is available in multiple locations including Bangalore, Pune, Noida, Mumbai, Chennai, and Hyderabad. Join our team at Birlasoft, where we blend domain expertise with enterprise solutions to empower societies worldwide and drive the efficiency and productivity of businesses.,

Job Description Responsibilities:- Responsible for Executing Front Line Maintenance services for PSA customers as per PM schedule. Executing Services against any breakdown Complaint as per agreed TAT with customer. Maintaining NPS(Customer Satisfaction) Score > 70 for his region. Travel friendly for outstations (other than Delhi NCR region in north) whenever required . Flexible for working on odd hours based on the critical Breakdown calls . Maintaining equipment uptime with targeted Energy efficiency. Providing front line technical solutions on system upgradations to customer. Responsible for generating LNM pipeline as per stretched Revenue Target and working closely with Sales rep for converting them into closed opportunity. Responsible for Margin delivery for LNM and PSA contracts. Ability to learn new evolutions like significance of Digitization in HVAC technology. Responsible for maintaining EHS at facilities under every service deliverables liabilities. Maintaining Zero open complaint calls beyond agreed TAT. Responsible for AR collection as T&C. Hands on with CRM/ServiceMax for reporting . Knows Energy auditing and performance testing of chillers , Plant room and connected Air Distribution system . Knows energy conservation and sustainability offerings . Have sales Acumen for leading service operations business in his region at front line . Have leadership quality , to lead team. Have presentation skills , to represent new upgrades to customer periodically and provide proactive service advisories. Eligibility :- Diploma/Graduate from Mechanical or Electrical with minimum 6 years experience in Chillers Service execution only . Also certification from BEE / LEED /IGBC will be overarching factor.

Job Title: ServiceMax + Salesforce Developer Experience: 8+ Years Location: Indore, Hyderabad, Pune, Bengaluru Position: Open Job Description We are seeking an experienced ServiceMax + Salesforce Developer with strong expertise in building and integrating enterprise solutions. The ideal candidate should have a proven track record of working with ServiceMax and Salesforce , with deep understanding of asset management and integration scenarios. Key Responsibilities Design, develop, and implement solutions using ServiceMax and Salesforce platforms. Work on ServiceMax implementations including configuration, customization, and deployment. Build and maintain integrations with external systems using APIs and middleware. Manage and optimize asset management modules and related processes. Collaborate with cross-functional teams including architects, business analysts, and QA to deliver high-quality solutions. Ensure code quality, performance optimization, and adherence to best practices. Required Skills & Experience Minimum 8 years of IT experience with enterprise application development. At least 3 years of hands-on experience in ServiceMax (configuration, customization, and support). Strong knowledge of Salesforce platform (Apex, Visualforce, Lightning Web Components). Proven experience in Integration development using REST/SOAP APIs, middleware tools, or integration platforms. Experience in Asset Management modules and related workflows. Good understanding of SDLC, Agile methodology, and DevOps practices. Excellent communication and problem-solving skills. Good to Have Salesforce certifications (Administrator, Platform Developer, Service Cloud Consultant). ServiceMax certification or specialized training. Experience in Field Service or service operations domain.

Simpliigence is looking for a dynamic Techno Functional Business Analyst(Hybrid -Bangalore) with a strong techno-functional background to bridge the gap between business needs and technical solutions. This individual will play a pivotal role in understanding business requirements, translating them into scalable Salesforce solutions, and working closely with both end-users and developers.As a Certified Salesforce Consulting Partner. We enable Small & Medium Businesses to adapt and use Salesforce by utilizing the platform for all CRM and non-CRM needs. Key Responsibilities: Gather and document business requirements, user stories, and process flows related to Salesforce platforms. Translate business needs into functional and technical specifications. Collaborate with developers for solution design, customizations (Apex, Visualforce), and integrations. Configure Salesforce features like Flows, Process Builder, Validation Rules, Reports, and Dashboards. Support end-to-end project lifecycle: UAT, deployment, and post-implementation support. Serve as the primary liaison between business stakeholders and technical teams. Conduct data analysis, user training, and impact assessments for enhancements and releases. Ensure Salesforce solutions align with business goals and industry best practices. Please do share an updated profile with kavitha@simpliigence.com 74839 25904 Note: Immediate joiners preferred .

Role: Direct Technician Location: Gurgaon, India Full/ Part-time: Full time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About This Role You will uniquely impact our customers, becoming the face of the confidence we stand by while ensuring their comfort. Your knowledge of Commercial HVAC will be critical in working on a variety of installations, repairs, and maintenance projects. Chances to work independently and as a team will highlight your ability to both collaborate and individually make on-the-job decisions. This is an excellent opportunity for someone who is passionate about their trade and wants to take their skills to the next level. Key Responsibilities Diagnosing mechanical and electrical malfunctions and making recommendations Performing regularly scheduled maintenance on heating and cooling units Installing, replacing, or repairing equipment; including the need to calibrate thermostatic controls; worn heating, ventilation and air-conditioning parts and equipment; repair or replace low- and high-pressure liquid lines etc. Assembling and installing metal ductwork Assisting in planning and designing of new installations of heating and air-conditioning systems Providing estimates of materials required Repairing and replacing damaged parts and equipment Reading blueprints, floor plans and wiring diagrams Reading and interpreting City, State, and EPA regulations Establishing and maintain effective relationships with customers and their representatives Safely operating company vehicles, machinery, and equipment Recognizing risks and safety hazards commonly found in HVAC operations, and implementing appropriate controls to ensure safe work; collaborate with management personnel to maintain safe working environments Identify situations that require escalation or elevation to Supervisor or Manager for guidance or need to request additional support Regularly rig and properly set up gantry for safely lifting equipment, overhauling pumps, chillers etc. Participating in all required safety training and actively carry all state or national required licensing. Required Qualifications You need understand the importance of providing expert and quality service. We are looking for an individual who has: A minimum of 5 years practical working experience in the HVAC Industry This role may also require passing examination regarding the abilities and know how of Building Trades Journeyman, conducted by an Examining Board Must be able to lift 50lbs Must be able to stand, crawl, sit, squat of extended period of times High School Diploma/GED Preferred Qualifications Other experience and qualities you may have that would be beneficial in this role include: Basic understanding of building automation controls Excellent communication skills both written and verbal Experience using Salesforce and ServiceMax is a plus Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Press Tab to Move to Skip to Content Link Skip to main content Home Page Home Page Life At YASH Core Values Careers Business Consulting Jobs Digital Jobs ERP IT Infrastructure Jobs Sales & Marketing Jobs Software Development Jobs Solution Architects Jobs Join Our Talent Community Social Media LinkedIn Twitter Instagram Facebook Search by Keyword Search by Location Home Page Home Page Life At YASH Core Values Careers Business Consulting Jobs Digital Jobs ERP IT Infrastructure Jobs Sales & Marketing Jobs Software Development Jobs Solution Architects Jobs Join Our Talent Community Social Media LinkedIn Twitter Instagram Facebook View Profile Employee Login Search by Keyword Search by Location Show More Options Loading... Requisition ID All Skills All Select How Often (in Days) To Receive An Alert: Create Alert Select How Often (in Days) To Receive An Alert: Apply now » Apply Now Start apply with LinkedIn Please wait... Module Lead - Salesforce Job Date: Jul 23, 2025 Job Requisition Id: 61322 Location: Indore, MP, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Salesforce Professionals in the following areas : Experience 5-8 Years Job Description Analyze requirements and develop technical solutions aligning to Salesforce best practices. Based on user requirements analysis, provide solutioning to customer which meets customer expectations. Define optimal design and solution to client provided requirements. Deliver customer requirements within agreed timelines and adhering to SLAs agreed. Drive the team for delivery excellence. Innovate via conceptualizing new tools and accelerators toward competency building activities. Mentor and guide team members, providing support on project deliverables. Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution. Technically lead the team in Salesforce projects. Required Technical/ Functional Competencies Platform Development: Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development. Sales Cloud: Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ. Experience Cloud: Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Completion of all Experience Cloud Trailheads & Badges. Service Cloud: Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Any Industry Clouds: Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration: Shares information within team, participates in team activities, asks questions to understand other points of view. Agility: Demonstrates readiness for change, asking questions and determining how changes could impact own work. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Resolves Conflict: Displays sensitivity in interactions and strives to understand others’ views and concerns. Certifications Min 5 SFDC Certifications At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture Apply now » Apply Now Start apply with LinkedIn Please wait... Find Similar Jobs: Careers Home View All Jobs Top Jobs Quick Links Blogs Events Webinars Media Contact Contact Us Copyright © 2020. YASH Technologies. All Rights Reserved.

Role: Direct Technician Location: Gurgaon, India Full/ Part-time: Full time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About This Role You will uniquely impact our customers, becoming the face of the confidence we stand by while ensuring their comfort. Your knowledge of Commercial HVAC will be critical in working on a variety of installations, repairs, and maintenance projects. Chances to work independently and as a team will highlight your ability to both collaborate and individually make on-the-job decisions. This is an excellent opportunity for someone who is passionate about their trade and wants to take their skills to the next level. Key Responsibilities Diagnosing mechanical and electrical malfunctions and making recommendations Performing regularly scheduled maintenance on heating and cooling units Installing, replacing, or repairing equipment; including the need to calibrate thermostatic controls; worn heating, ventilation and air-conditioning parts and equipment; repair or replace low- and high-pressure liquid lines etc. Assembling and installing metal ductwork Assisting in planning and designing of new installations of heating and air-conditioning systems Providing estimates of materials required Repairing and replacing damaged parts and equipment Reading blueprints, floor plans and wiring diagrams Reading and interpreting City, State, and EPA regulations Establishing and maintain effective relationships with customers and their representatives Safely operating company vehicles, machinery, and equipment Recognizing risks and safety hazards commonly found in HVAC operations, and implementing appropriate controls to ensure safe work; collaborate with management personnel to maintain safe working environments Identify situations that require escalation or elevation to Supervisor or Manager for guidance or need to request additional support Regularly rig and properly set up gantry for safely lifting equipment, overhauling pumps, chillers etc. Participating in all required safety training and actively carry all state or national required licensing. Required Qualifications You need understand the importance of providing expert and quality service. We are looking for an individual who has: A minimum of 5 years practical working experience in the HVAC Industry This role may also require passing examination regarding the abilities and know how of Building Trades Journeyman, conducted by an Examining Board Must be able to lift 50lbs Must be able to stand, crawl, sit, squat of extended period of times High School Diploma/GED Preferred Qualifications Other experience and qualities you may have that would be beneficial in this role include: Basic understanding of building automation controls Excellent communication skills both written and verbal Experience using Salesforce and ServiceMax is a plus Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice

ROLE: Business Analyst ServiceMax EXPERIENCE LEVEL: 8-10 years of experience as a Business Analyst with ServiceMax knowledge TYPE: Internal PURPOSE: Discovery of the new projects ROLE SUMMARY PSL Customer is seeking an experienced Business Analyst (BA) who can bridge the gap between business needs and technological solutions. This person must understand the ServiceMax processes but also have a good view on what ServiceMax can add to the outcomes / performance of the business of customer overall. Self-starter who is able to quickly arrive at (communicable) insights on the basis of which the following steps can be decided upon. The role will be in Pune, India, and reports into the Director IT for ServiceMax Apps. KEY RESPONSIBILITIES Development of business process documents, requirements documentation, process mapping and testing scripts, within Commercial, across the business processes / applications (and during the Program: (also) across the projects)) Align with the relevant stakeholders on their needs and translate these to business and technical specifications (in line with the goals of the business) Picking up / working out new business topics and converting them into (technical) solutions in a structured and efficient way where all stakeholders are included. Document, together with the business, their enhancement requests and build the backlog of work so that it may be prioritized and ready for configurations. Use data analytics to support the analysis process in arriving at proposals for tech-related solutions within Commercial. Develop Epics, User Stories and action sets to support the business requirements and communication with IT Development staff. Together with business, IT and QA team resources document testing scripts to ensure business requirements meet as built solutions Interact with external partners to assist in the implementation of solutions. REQUIRED QUALIFICATIONS 8-10 years of experience in business analysis. Strong experience with ServiceMax platform solutions – needs to have technical knowhow. Strong technical expertise in ServiceMax/Boomi/SAP Understand data and API integration between various enterprise applications (e.g. Boomi, SAP, eCommerce). Strong analytical and problem-solving skills, with a business- and data-driven approach to translating business requirements to technical specifications. Capabilities of identifying and writing project epics and users stories. Excellent communication skills (especially also in good English). Ability to work with various layers within the organization to advocate his/her proposed solutions. Experience with JIRA Projects and Service Management system is desirable. Must be able to work during CET timezone i.e. 2.00pm IST to 11.00pm IST

Job Title: ServiceMax Developer (5+ Years Experience) Location: Remote Employment Type: Full Time Company: Zucitech Software Solutions Pvt Ltd Job Summary: We are looking for a highly skilled ServiceMax Developer with over 5 years of experience to join our team and support the design, development, and deployment of robust Field Service Management (FSM) solutions. The ideal candidate will have a solid background in Salesforce and hands-on expertise in ServiceMax configuration, customization, and integration with external systems. Key Responsibilities: Design, develop, and maintain custom solutions within ServiceMax and Salesforce platform to support business requirements. Configure and customize ServiceMax modules such as Work Orders, Installed Products, Entitlements, Preventive Maintenance, Service Contracts, Dispatch Console, etc. Develop Apex classes, triggers, Visualforce pages, Lightning components, and Flows. Integrate ServiceMax with third-party systems using REST/SOAP APIs , Middleware , and ETL tools. Collaborate with business analysts, architects, and stakeholders to gather and validate requirements. Perform unit testing, support system integration testing (SIT), and user acceptance testing (UAT). Participate in deployment planning, sandbox management, and version control using tools like Copado/Git . Provide ongoing support and troubleshooting for existing ServiceMax and Salesforce implementations. Required Skills & Qualifications: Minimum 5 years of hands-on experience in Salesforce development and 3+ years specifically in ServiceMax . Deep understanding of ServiceMax data model and Field Service business processes. Strong expertise in Salesforce Apex, Visualforce, Lightning Components (Aura/LWC), SOQL, and Flows. Experience with ServiceMax Classic and/or ServiceMax Lightning versions. Experience with integration tools like MuleSoft , Dell Boomi , Jitterbit , etc. is a plus. Salesforce and ServiceMax certifications (e.g., Salesforce Platform Developer I/II, ServiceMax Certified Consultant) are highly preferred. Excellent problem-solving, communication, and documentation skills. Preferred Qualifications: Experience with mobile field service applications and ServiceMax mobile configurations. Familiarity with DevOps tools for Salesforce/ServiceMax deployments (e.g., Gearset, AutoRABIT ). Exposure to industries like Manufacturing, Medical Devices, Utilities, or Energy where ServiceMax is widely used. Why Join Us: Opportunity to work on global ServiceMax implementations and digital transformation projects. Work with a passionate and experienced team in a collaborative environment. Competitive salary, certifications sponsorship, and career growth opportunities. Apply Now : Send your resume to sumit.pathak@zucitech.com

Architectural Ownership: Define and maintain end-to-end application architecture for SAP, Salesforce, ServiceMax, and various non-SAP systems (e.g., Finance, Sales, Supply Chain platforms, Procurement, HR etc). Solution Design: Lead cross-functional solution design sessions for complex business requirements, ensuring alignment to enterprise architecture standards and business strategy. Technology Integration: Ensure seamless integration across SAP and non-SAP systems using appropriate middleware or APIs, with a strong focus on data consistency and business process continuity. Stakeholder Collaboration: Work closely with business units (Commercial, Manufacturing, Supply Chain, Finance, HR) to translate business requirements into scalable technical solutions. Involve in vendor or solution discovery sessions. Governance & Standards: Establish and enforce architectural standards, best practices, and design principles across project and operational teams. Vendor & Delivery Management: Collaborate with internal and external delivery teams, including global IT partners and managed services providers, to drive quality execution of solution adhering to PerkinElmer standards and defined guardrails. Innovation & Optimization: Identify and evaluate emerging technologies and solutions that can deliver process optimization, automation, and digital transformation. Operational Support Oversight: Provide guidance for operational stability, performance tuning, and proactive issue resolution across key applications Qualifications And Experience Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or related field. 10+ years of experience in enterprise applications with a strong background in SAP ERP and connected platforms. least 3–5 years of experience with Salesforce, ServiceMax, and non-SAP applications. Proven experience in solution architecture, system integration, and technology transformation initiatives across global organizations. Deep understanding of business processes in Supply Chain, Manufacturing, Commercial Operations, and Corporate Functions (Finance, HR, procurement). Experience working in a global delivery model, including managing remote/offshore teams. Hands-on experience with middleware technologies, APIs, and data integration tools. Strong documentation, communication, and stakeholder management skills. Familiarity with Agile and hybrid delivery methodologies.

We are currently hiring for a SF Developer with 5-7 years of relevant SF and SMAX experience and capable to manage Salesforce customization, debug and find RCA. SF Cloud ServiceMax (Must Have) Service Cloud SF Background Sound knowledge on SMAX admin i.e.Engage, ,managing engage using SMAX migration tool, global settings , mobile app settings, Comfortable with FCO, Service flow manager, Warranties and service contracts Good knowledge on preventive maintenance plan Advance dispatch console configuration Sound knowledge on Apex Good understanding on debugging , finding root cause of the issue Well versed on LWC Good understanding on CRM and Salesforce functional overview Comfortable with batch class, trigger ,wrapper class Good knowledge on SF automation tools Good knowledge on deployment Deployment Tool Good understanding on deployment tools like Jenkins/Changeset Other Tool Data Loader , Workbench Salesforce Inspector Communication Expert in English and can communicate well with stake holders, End users' community

We are currently hiring for a SF Developer with 5-7 years of relevant SF and SMAX experience and capable to manage Salesforce customization, debug and find RCA. SF Cloud ServiceMax (Must Have) Service Cloud SF Background Sound knowledge on SMAX admin i.e.Engage, ,managing engage using SMAX migration tool, global settings , mobile app settings, Comfortable with FCO, Service flow manager, Warranties and service contracts Good knowledge on preventive maintenance plan Advance dispatch console configuration Sound knowledge on Apex Good understanding on debugging , finding root cause of the issue Well versed on LWC Good understanding on CRM and Salesforce functional overview Comfortable with batch class, trigger ,wrapper class Good knowledge on SF automation tools Good knowledge on deployment Deployment Tool Good understanding on deployment tools like Jenkins/Changeset Other Tool Data Loader , Workbench Salesforce Inspector Communication Expert in English and can communicate well with stake holders, End users' community

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic , we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic’s Business Unit implementing cutting-edge AI technology and computer vision in the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery E cosystem solution is an innovative video management , data analytics an d livestream platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. As we expand our Touch Surgery E cosystem solution , this is an exciting opportunity to join the company. The Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. As part of a Customer Success team , your responsibilities will follow the customer journey, including technical support during pre-sales, implementation, Go-live and post-Go live . Y o u'll b e a part of a Global team, and a key partner to sales, pr oduct a nd engineering teams . In order to b e the perfect candidate, you need to have a positive attitude, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment. A Day in the Life Assist in the deployment and maintenance of our surgical video ecosystem Maintain a deep understanding of surgical video management systems. Act as a primary point of contact and issue triage/resolution for our live customers Assist in the design and refinement of our technical support structures in line with our overall global support strategy Timely issue resolution and troubleshooting , both remotely and through some localized field support Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades . Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer . Must Have s 5 + years of relevant experience as a technician, field service or customer support role Experience troubleshooting software issues and communicating effectively with customers Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers. Experience leveraging device logs or other debugging methods to remotely diagnose issues Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements. Excellent verbal and written communication skills Nice to Haves Preferable knowledge of video , streaming and imaging technologies Experience with Cloud based solutions, preferably AWS, with knowledge of basic system architecture, services, and tools available Strong computer skills and experience with ERP, Jira, ServiceNow or ServiceMax Education- Any full time graduate About Medtronic Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are engineering the extraordinary. . Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.