Service Manager

Job Description

Job Title: Service Manager – Automotive Industry Location: Mohali ( Head Office ) Department: Service & Maintenance Reports To: General Manager / Business Head Job Summary: We are seeking a dynamic and experienced Service Manager with 7–8 years of proven experience in the automobile industry to oversee our vehicle service operations. The ideal candidate will be responsible for managing the service department, ensuring high levels of customer satisfaction, maintaining operational efficiency, and leading a team of technicians and service advisors. Key Responsibilities: Manage Service Operations: Oversee daily service department operations, ensuring workflow efficiency, timely vehicle servicing, and compliance with quality standards. Monitor and improve service processes for enhanced productivity and customer experience. Team Leadership: Lead and motivate a team of service advisors, technicians, and support staff. Conduct training and performance evaluations to maintain a high level of technical and customer service skills. Customer Relationship Management: Address and resolve customer complaints and escalations promptly and professionally. Foster strong relationships with customers to build loyalty and increase repeat business. Business Development: Drive revenue growth through up selling of service packages, parts, and accessories. Analyze service sales performance and implement strategies to achieve targets. Inventory & Cost Control: Manage spare parts inventory in coordination with the parts department. Monitor and control department expenses while maintaining service quality. Compliance & Safety: Ensure adherence to all safety regulations and company policies. Maintain documentation and records as per statutory and audit requirements. Requirements: Experience: 7–8 years in the automotive industry, with at least 3 years in a supervisory or managerial role. Education: Diploma/B.Tech/Degree in Mechanical/Automobile Engineering or related field. Technical Knowledge: Strong understanding of automotive systems, diagnostics, and repair processes. Leadership Skills: Proven ability to lead and develop high-performing service teams. Customer Orientation: Excellent communication and interpersonal skills with a strong focus on customer service. Software Proficiency: Familiar with DMS (Dealer Management System) software and service CRM tools. Preferred Qualifications: Experience with premium or multi-brand dealerships. Certification in automotive service management Proficiency in handling warranty claims and audit processes. Benefits: Competitive salary and Negotiable based on skills and experience. Ongoing training and career development opportunities Interested candidate kindly contact on 9875975999 / 7087001970 or email - hr@icsindia.world /icscrm13@gmal.com Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person