Customer Service & Communication: Serve as the main point of contact for customers regarding service requests and status updates. Communicate clearly with customers about repair progress, parts availability, and estimated completion times. Work Order Management: Create, manage, and close service work orders in the system. Track and maintain accurate service records, including repair logs, maintenance schedules, and customer reports. Required Qualifications: Education: High school diploma or equivalent (required). Technical diploma or degree in mechanical or electrical engineering, or a related field (preferred). Advance Excel (VLOOKUP, HLOOKUP, & other excel functions). Experience: 2+ years of experience in a service coordination or similar role, preferably in the construction equipment or heavy machinery industry. Skills: Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency in using service management software. Basic understanding of construction equipment (e.g., excavators, loaders, cranes) is a plus. Job Types: Full-time, Permanent Pay: ₹14,000.84 - ₹17,000.67 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person
Customer Service & Communication: Serve as the main point of contact for customers regarding service requests and status updates. Communicate clearly with customers about repair progress, parts availability, and estimated completion times. Work Order Management: Create, manage, and close service work orders in the system. Track and maintain accurate service records, including repair logs, maintenance schedules, and customer reports. Required Qualifications: Education: High school diploma or equivalent (required). Technical diploma or degree in mechanical or electrical engineering, or a related field (preferred). Advance Excel (VLOOKUP, HLOOKUP, & other excel functions). Experience: 2+ years of experience in a service coordination or similar role, preferably in the construction equipment or heavy machinery industry. Skills: Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency in using service management software. Basic understanding of construction equipment (e.g., excavators, loaders, cranes) is a plus. Job Types: Full-time, Permanent Pay: ₹14,000.84 - ₹17,000.67 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person
JOB DESCRIPTION Customer Service & Communication: Serve as the main point of contact for customers regarding service requests and status updates. Communicate clearly with customers about repair progress, parts availability, and estimated completion times. Work Order Management: Create, manage, and close service work orders in the system. Track and maintain accurate service records, including repair logs, maintenance schedules, and customer reports. Required Qualifications: Education: High school diploma or equivalent (required). Technical diploma or degree in mechanical or electrical engineering, or a related field (preferred). Advance Excel (VLOOKUP, & other excel functions). Experience: 2+ years of experience in a service coordination or similar role, preferably in the construction equipment or heavy machinery industry. Skills: Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency in using service management software. Basic understanding of Mining equipment is a plus. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person
JOB DESCRIPTION Customer Service & Communication: Serve as the main point of contact for customers regarding service requests and status updates. Communicate clearly with customers about repair progress, parts availability, and estimated completion times. Work Order Management: Create, manage, and close service work orders in the system. Track and maintain accurate service records, including repair logs, maintenance schedules, and customer reports. Required Qualifications: Education: High school diploma or equivalent (required). Technical diploma or degree in mechanical or electrical engineering, or a related field (preferred). Advance Excel (VLOOKUP, & other excel functions). Experience: 2+ years of experience in a service coordination or similar role, preferably in the construction equipment or heavy machinery industry. Skills: Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency in using service management software. Basic understanding of Mining equipment is a plus. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person
Key Responsibilities: Drive sales of Volvo Tipper Trucks in and around Indore. Identify and approach potential clients such as construction companies, mining firms, fleet operators, and logistics businesses. Build and maintain long-term client relationships. Demonstrate deep understanding of product features, benefits, and competitive positioning. Coordinate with internal teams for test drives, documentation, financing, and vehicle delivery. Meet monthly and quarterly sales targets and actively push for higher volumes to maximize incentives. Desired Candidate Profile: Experience: 1–7 years in truck/bus/heavy vehicle/commercial vehicle sales. ✅ Prior experience in selling tipper trucks, buses, construction vehicles, or large four-wheelers will be a major plus. ✅ Candidates from the automobile industry with a solid sales background are also encouraged to apply. Strong communication, negotiation, and client-handling skills. Self-driven with a target-oriented mindset. Perks & Benefits: Attractive incentive: ₹6,000 per vehicle sold. Handsome fixed salary – based on relevant experience. Growth opportunities within the organization. Location: Indore – Field work and local travel involved. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person
You will be responsible for driving sales of Volvo Tipper Trucks in and around Indore. Your key tasks will include identifying and approaching potential clients such as construction companies, mining firms, fleet operators, and logistics businesses. Building and maintaining long-term client relationships will be crucial. You should demonstrate a deep understanding of product features, benefits, and competitive positioning. Coordinating with internal teams for test drives, documentation, financing, and vehicle delivery will also be part of your responsibilities. Meeting monthly and quarterly sales targets and actively pushing for higher volumes to maximize incentives are essential for this role. The ideal candidate should have 17 years of experience in truck/bus/heavy vehicle/commercial vehicle sales. Prior experience in selling tipper trucks, buses, construction vehicles, or large four-wheelers will be a major advantage. Candidates from the automobile industry with a solid sales background are also encouraged to apply. Strong communication, negotiation, and client-handling skills are required. You should be self-driven with a target-oriented mindset. As part of the perks and benefits, you will receive an attractive incentive of 6,000 per vehicle sold, along with a handsome fixed salary based on your relevant experience. There are growth opportunities within the organization for you to explore. This is a full-time, permanent position based in Indore, involving fieldwork and local travel. Benefits include cell phone reimbursement, health insurance, leave encashment, life insurance, paid sick time, and Provident Fund. The work schedule is during the day shift and morning shift. The work location is in person.,
Key Responsibilities: Promote and sell Atlas Copco & Epiroc products such as compressors, pneumatic tools, drilling rigs, hydraulic attachments, and rock excavation equipment. Identify potential clients in the mining, construction, manufacturing, and infrastructure sectors. Understand customer requirements and provide technical solutions aligned with product offerings. Achieve monthly/quarterly/annual sales targets. Coordinate with service and application teams for installations, service support, and product trials. Maintain up-to-date knowledge of product developments, pricing, and promotional strategies from Atlas Copco and Epiroc. Key Requirements: Bachelor’s degree in Engineering (Mechanical/Electrical/Mining) or Diploma or Any Graduate related field. 2–5 years of experience in industrial/B2B sales; prior experience with Atlas Copco or Epiroc product lines preferred. Excellent communication, negotiation, and interpersonal skills. Willingness to travel frequently within the assigned region. Preferred Attributes: Existing network in mining, construction, or manufacturing industries. Problem-solving mindset with a strong customer-centric approach. Self-motivated with the ability to work independently. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.43 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person
JOB DESCRIPTION: 1. Monitor & manage the daily service schedule to ensure optimal resource utilization. 2.Serve as the primary point of contact for customers regarding service inquiries, updates, and follow-ups. 3.Maintain accurate records of service requests, work orders, and service reports in the company's system. 4.Monitor service delivery to ensure compliance with company standards and customer expectations. 5.Work closely with service team, and other stakeholders to ensure a seamless experience. 6.Participate in regular team meetings to discuss service operations & suggest improvements. Key Requirements : 1. Manage and analyze data using advanced Advance MS Excel functions, including VLOOKUP, pivot tables, and charts. 2.Utilize Tally for accurate financial data entry, and reporting. 3.Communicate effectively with team members and stakeholders through clear and professional email correspondence. 4. 1-2 years of Experienced in Construction equipment Industry/Automobile Industry. Job Type: Full-time Pay: ₹15,000.74 - ₹20,000.84 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Work Location: In person
JOB DESCRIPTION: 1. Monitor & manage the daily service schedule to ensure optimal resource utilization. 2.Serve as the primary point of contact for customers regarding service inquiries, updates, and follow-ups. 3.Maintain accurate records of service requests, work orders, and service reports in the company's system. 4.Monitor service delivery to ensure compliance with company standards and customer expectations. 5.Work closely with service team, and other stakeholders to ensure a seamless experience. 6.Participate in regular team meetings to discuss service operations & suggest improvements. Key Requirements : 1. Manage and analyze data using advanced Advance MS Excel functions, including VLOOKUP, pivot tables, and charts. 2.Utilize Tally for accurate financial data entry, and reporting. 3.Communicate effectively with team members and stakeholders through clear and professional email correspondence. 4. 1-2 years of Experienced in Construction equipment Industry/Automobile Industry. Job Type: Full-time Pay: ₹15,000.74 - ₹20,000.84 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Work Location: In person
Job Title: Field Service Supervisor Job Purpose: The Field Service Supervisor is responsible for overseeing field service operations, managing service technicians/engineers, ensuring customer satisfaction, and maintaining service quality and safety standards. This role involves scheduling, monitoring, and supporting field service activities to ensure timely and efficient completion of jobs. Key Responsibilities: Supervise and lead a team of field service engineers/technicians to ensure effective service delivery. Plan, schedule, and assign service jobs to the team based on priorities and customer requirements. Monitor field activities to ensure compliance with company standards, safety protocols, and customer expectations. Provide technical guidance and troubleshooting support to field staff when required. Maintain strong relationships with customers by addressing concerns, resolving complaints, and ensuring service excellence. Track service performance, job completion timelines, and quality of work. Ensure timely documentation of service reports, maintenance logs, and customer feedback. Conduct regular training and coaching sessions to upgrade technical and soft skills of the service team. Coordinate with spare parts, sales, and operations teams for smooth service execution. Prepare and present periodic reports on service performance, team productivity, and customer satisfaction. Ensure adherence to company policies, safety guidelines, and industry regulations. Key Skills & Competencies: Strong leadership and team management skills Technical knowledge of equipment/machinery relevant to the industry Excellent communication and customer service skills Problem-solving and decision-making ability Ability to manage multiple priorities under pressure Proficiency in reporting, documentation, and MS Office tools Qualifications & Experience: Diploma/Degree in Engineering (Mechanical/Electrical/Automobile/Relevant field) 7-8 years of field service experience, with at least 2–3 years in a supervisory role Experience in [industry: e.g., construction equipment, heavy machinery, etc.] preferred Job Types: Full-time, Permanent Pay: ₹35,000.53 - ₹40,000.87 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person
Job Summary: The Parts Coordinator is responsible for managing the ordering, receiving, inventory, and distribution of spare parts and materials. This role ensures that the right parts are available at the right time to supports ervice operations, reduce downtime, and maintain smooth workflow efficiency. Key Responsibilities: •* Coordinate for making quotations.* •* Manage inventory levels to avoid stockouts or overstocking.* •* Receive, inspect, and verify incoming parts against purchase orders and invoices.* •* Maintain accurate records of parts usage, transfers, and stock balances in the system.* •* Collaborate with service engineers/technicians to ensure timely availability of required parts.* •* Prepare reports on inventory status, usage trends, and parts costs.* •* Ensure compliance with company policies, safety standards, and quality procedures.* •* Maintain good relationships with vendors, suppliers, and internal departments.* •* Support audits by providing proper documentation of stock records and transactions.* Qualifications & Skills: •* Bachelor’s degree/diploma in Supply Chain, Logistics, Mechanical Engineering, or related field (preferred).* •* Proven experience in spare parts management, warehouse coordination, or supply chain.* •* Strong knowledge of inventory control systems and ERP software.* •* Good organizational and multitasking abilities.* •* Excellent communication and coordination skills.* •* Attention to detail and problem-solving mindset.* Job Type: Full-time Pay: ₹18,000.72 - ₹22,000.54 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund Work Location: In person Speak with the employer +91 9300345003
Job Summary: The Parts Coordinator is responsible for managing the ordering, receiving, inventory, and distribution of spare parts and materials. This role ensures that the right parts are available at the right time to supports ervice operations, reduce downtime, and maintain smooth workflow efficiency. Key Responsibilities: •* Coordinate for making quotations.* •* Manage inventory levels to avoid stockouts or overstocking.* •* Receive, inspect, and verify incoming parts against purchase orders and invoices.* •* Maintain accurate records of parts usage, transfers, and stock balances in the system.* •* Collaborate with service engineers/technicians to ensure timely availability of required parts.* •* Prepare reports on inventory status, usage trends, and parts costs.* •* Ensure compliance with company policies, safety standards, and quality procedures.* •* Maintain good relationships with vendors, suppliers, and internal departments.* •* Support audits by providing proper documentation of stock records and transactions.* Qualifications & Skills: •* Bachelor’s degree/diploma in Supply Chain, Logistics, Mechanical Engineering, or related field (preferred).* •* Proven experience in spare parts management, warehouse coordination, or supply chain.* •* Strong knowledge of inventory control systems and ERP software.* •* Good organizational and multitasking abilities.* •* Excellent communication and coordination skills.* •* Attention to detail and problem-solving mindset.* Job Type: Full-time Pay: ₹18,000.72 - ₹22,000.54 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund Work Location: In person Speak with the employer +91 9300345003
You will be responsible for providing exceptional customer service and clear communication as the main point of contact for customers regarding service requests and status updates. You will effectively communicate with customers about repair progress, parts availability, and estimated completion times. Your key duties will include creating, managing, and closing service work orders in the system. You will be tasked with tracking and maintaining accurate service records, including repair logs, maintenance schedules, and customer reports. To be considered for this role, you must have a high school diploma or equivalent, while a technical diploma or degree in mechanical or electrical engineering, or a related field, is preferred. Proficiency in Advance Excel, including VLOOKUP, HLOOKUP, and other functions, is required. The ideal candidate will possess at least 2 years of experience in a service coordination or similar role, preferably in the construction equipment or heavy machinery industry. Strong organizational and multitasking skills, excellent communication and customer service abilities, proficiency in using service management software, and a basic understanding of construction equipment such as excavators, loaders, and cranes will be beneficial. This is a full-time, permanent position with benefits including cell phone reimbursement, health insurance, leave encashment, life insurance, paid sick time, and Provident Fund. The work schedule consists of day and morning shifts at the in-person work location.,
Job Description : Act as the first point of contact for customers regarding service inquiries, complaints, or breakdown support. Schedule and coordinate preventive maintenance, repairs, and inspections for construction equipment. Assign service tasks to engineer based on workload and expertise. Monitor progress of service jobs to ensure timely completion and customer satisfaction. Maintain accurate service logs, equipment history, and warranty records. Coordinate with spare parts and logistics teams to ensure availability of required parts. Follow up with customers post-service to ensure equipment performance and resolve any concerns. Prepare and share daily/weekly/monthly service reports with management. Ensure adherence to safety standards and company policies during service operations. Support in handling warranty claims and liaise with OEMs/vendors for technical support. Assist in training and guiding junior technicians and support staff. Key Skills & Competencies: Strong knowledge of construction equipment (excavators, loaders, compactors, etc.) and their servicing requirements. Excellent coordination, planning, and organizational skills. Customer service orientation with strong communication abilities. Ability to handle multiple tasks under pressure and meet deadlines. Familiarity with service management software/ERP systems. Problem-solving attitude and decision-making ability. Qualifications & Experience: Diploma/Degree in Mechanical/Electrical Engineering. 1-3 years of experience in service coordination within the construction equipment, heavy machinery, or related industry. Knowledge of spare parts, warranty processes, and field service management is an advantage. Job Types: Full-time, Permanent Pay: ₹12,000.72 - ₹14,000.54 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person
Job Description : Act as the first point of contact for customers regarding service inquiries, complaints, or breakdown support. Schedule and coordinate preventive maintenance, repairs, and inspections for construction equipment. Assign service tasks to engineer based on workload and expertise. Monitor progress of service jobs to ensure timely completion and customer satisfaction. Maintain accurate service logs, equipment history, and warranty records. Coordinate with spare parts and logistics teams to ensure availability of required parts. Follow up with customers post-service to ensure equipment performance and resolve any concerns. Prepare and share daily/weekly/monthly service reports with management. Ensure adherence to safety standards and company policies during service operations. Support in handling warranty claims and liaise with OEMs/vendors for technical support. Assist in training and guiding junior technicians and support staff. Key Skills & Competencies: Strong knowledge of construction equipment (excavators, loaders, compactors, etc.) and their servicing requirements. Excellent coordination, planning, and organizational skills. Customer service orientation with strong communication abilities. Ability to handle multiple tasks under pressure and meet deadlines. Familiarity with service management software/ERP systems. Problem-solving attitude and decision-making ability. Qualifications & Experience: Diploma/Degree in Mechanical/Electrical Engineering. 1-3 years of experience in service coordination within the construction equipment, heavy machinery, or related industry. Knowledge of spare parts, warranty processes, and field service management is an advantage. Job Types: Full-time, Permanent Pay: ₹12,000.72 - ₹14,000.54 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person
As a Sales Executive for Volvo Tipper Trucks in and around Indore, your Role Overview involves driving sales and expanding the client base in the specified region. You will be responsible for identifying and approaching potential clients, fostering long-term relationships, and showcasing a deep understanding of the product's features and competitive advantages. Additionally, you will work closely with internal teams to facilitate test drives, documentation, financing, and timely vehicle delivery. Meeting monthly and quarterly sales targets will be crucial, with a focus on maximizing incentives by pushing for higher sales volumes. Your Key Responsibilities will include: - Driving sales of Volvo Tipper Trucks in the Indore region - Identifying and approaching potential clients from construction companies, mining firms, fleet operators, and logistics businesses - Building and maintaining long-term client relationships - Demonstrating a comprehensive understanding of product features, benefits, and competitive positioning - Coordinating with internal teams for test drives, documentation, financing, and vehicle delivery - Meeting monthly and quarterly sales targets while striving for increased sales volumes In terms of Qualifications Required, the ideal candidate should possess: - Minimum 17 years of experience in truck/bus/heavy vehicle/commercial vehicle sales - Prior experience in selling tipper trucks, buses, construction vehicles, or large four-wheelers will be advantageous - Candidates from the automobile industry with a strong sales background are encouraged to apply - Strong communication, negotiation, and client-handling skills - Self-driven with a target-oriented mindset The company offers attractive perks and benefits including a generous incentive of 6,000 per vehicle sold, a competitive fixed salary based on relevant experience, and growth opportunities within the organization. Additionally, benefits such as cell phone reimbursement, health insurance, leave encashment, life insurance, paid sick time, and Provident Fund are provided. The job involves full-time fieldwork with local travel in and around Indore, with day and morning shifts. Please note that this job requires in-person work at the specified location in Indore.,
As a Parts Coordinator, your role involves managing the ordering, receiving, inventory, and distribution of spare parts and materials to ensure that the right parts are available at the right time to support service operations, reduce downtime, and maintain smooth workflow efficiency. Your key responsibilities will include: - Coordinating for making quotations. - Managing inventory levels to avoid stockouts or overstocking. - Receiving, inspecting, and verifying incoming parts against purchase orders and invoices. - Maintaining accurate records of parts usage, transfers, and stock balances in the system. - Collaborating with service engineers/technicians to ensure timely availability of required parts. - Preparing reports on inventory status, usage trends, and parts costs. - Ensuring compliance with company policies, safety standards, and quality procedures. - Maintaining good relationships with vendors, suppliers, and internal departments. - Supporting audits by providing proper documentation of stock records and transactions. Qualifications & Skills required for this role: - Bachelor's degree/diploma in Supply Chain, Logistics, Mechanical Engineering, or related field (preferred). - Proven experience in spare parts management, warehouse coordination, or supply chain. - Strong knowledge of inventory control systems and ERP software. - Good organizational and multitasking abilities. - Excellent communication and coordination skills. - Attention to detail and problem-solving mindset. This is a full-time job with benefits including cell phone reimbursement, health insurance, leave encashment, life insurance, and Provident Fund. The work location is in person. If you are interested in this role, please speak with the employer at +91 9300345003.,
1.Good communication skills. 2.Possess Good convincing skills. 3. Must have done field sales 4.Preferably candidates from Construction Equipment sector. 5. 2-4 years of sales Experience. Job Type: Full-time Work Location: In person
KEY RESPONSIBILITIES Manages operational activities as listed below along with achieving financial targets for the service department. Field service and repair of machines. CSA Agreements Warranty repairs. Safety Programmes. Achieve objectives such as (customer satisfaction, employee productivity, market share, departmental profitability, maximum utilisation of available resources like manpower, car,Tools & Equipments etc) & will be quantitatively measured. Maintain relations with all the customers personally through meetings or call. Develops and maintains all service efficiency and management reports and reporting methods. Ensures that processes and procedures concerning all service work performed by the service department as mentioned in DSONAG, are established so as to improve the operation quality and efficiency of the service department. Considers the type of service to be performed, equipment and space required, skills needed, and makes recommendations to Reporting Head or Company management concerning such requirements. Ensures that service literature, instruction manuals, catalogues and factory communications pertaining to the service department are properly maintained, current and duly read and signed by each service professional. Ensures that Tools and Aids stock required for Repair and Maintenance services are maintained well and audited periodically. Maintains working relations with the parts management and personnel to ensure that the proper procedures, records and reports concerning servicing parts are in order Supports the parts department with parts recommendations to ensure that the necessary parts are available so to provide timely service to customers. Performs administrative tasks such as preparing reports, passing of bills,estimates and forecasts, maintains warranty records; initiates campaigns designed to increase the profit of the service department. Assigns tasks to employees, trains employees in appropriate methods of repairs. Provides coaching necessary to develop diagnostic, safety, clean, efficient and effective high-quality work to ensure repairs are completed in a timely and correct manner. Manages and judges warranty claims from both technical and commercial views to ensure maximum profitability. Approves free service/ goodwill service after consultation with CST Head. Communicates and informs customers regarding the cost of repairs and follows up on account receivables. Required Competencies: Degree Diploma in Mechanical. Minimum 5 years of supervisory experience related to after sales processes preferably from a construction equipment dealer network. Working knowledge of field & workshop operation. Excellent customer relation skills. Good communication skills , both in writing & verbally. Good computer skills using word, Powerpoint & excel software. Job Type: Full-time Pay: ₹80,000.00 - ₹100,000.00 per month Work Location: In person
Key Responsibilities :- Performs service works on existing equipment, as well as installation and commissioning activities on new equipment. Provides site technical support to customers, assists in troubleshooting product problems in the field. Performs overhaul and repair of all equipment component and system asassigned by the supervisor. Instructs customers in product usage by conducting training for operation and maintenance personnel. Provides work leadership and trains technicians when required. Assists customers remotely with technical support and troubleshooting Prepares daily logs and reports of work performed. Assists the workshop supervisor or field service supervisor in maintaining good working records for time logs, parts, supplies and external purchases. Assistsinorderofallpartsandmaterialsrequiredtoperformassignedrepairs. Assists the workshop supervisor or field service supervisor in maintaining shop tools, equipment and vehicles. Identifies weak areas for technicians, and makes recommendations to the workshop supervisor or field service supervisor. Escalates specific requests from the customers to the next level for immediate attention and resolution. Coordinate with warranty administrator in processing of warranty claim. Provides correct FFR, PFR for the same. To attend service complaint 24/7 and attend machines in breakdown in the night if need be. Report to the service manager any problems encountered in relation to customer dissatisfaction regarding customer field service or product performance. Conducts oneself in a proper business manner reflecting respect and honesty and contributes to building excellent company/customer relationships. Performs other duties as assigned by the supervisor. ACCOUNTABILITY/MEASURES Degree of satisfaction as expressed by internal and external customers. Customer satisfaction rating will remain above national average as reported by Volvo CE's CSI Index All work order will be closed within 10 days of last day of labor applied. 100% of all product updates will be completed by the "designated due dates". 100% of all periodic maintenance services will be completely by their "due dates". REQUIRED COMPETENCIES * Preferred degree in mechanical OR electrical field. * Minimum 2 years of field experience related to after sales-operations,preferably from a construction equipment dealer network. * Ability to persuade and explain is essential. * Customer-orientated with good interpersonal,communication and organisational skills. Ability to speak and write English is an advantage. * Analytical approach to problem-solving with strong attention to details. * Ability to perform heavy physical labour. * Competent computer skills using Word,PowerPoint, Outlook and Excel software. * Valid driver's license and a good driving record. * Demonstrates ability to pass pre-employment testing which includes background checks, medical tests or other tests as so required for employment. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Willingness to travel: 25% (Preferred) Work Location: In person