Sr. Service Engineer

Key Responsibilities:-

• Performs service works on existing equipment, as well as installation and commissioning activities on new equipment.
• Provides site technical support to customers, assists in troubleshooting product problems in the field.
• Performs overhaul and repair of all equipment component and system asassigned by the supervisor.
• Instructs customers in product usage by conducting training for operation and maintenance personnel.
• Provides work leadership and trains technicians when required.
• Assists customers remotely with technical support and troubleshooting
• Prepares daily logs and reports of work performed.
• Assists the workshop supervisor or field service supervisor in maintaining good working records for time logs, parts, supplies and external purchases.
• Assistsinorderofallpartsandmaterialsrequiredtoperformassignedrepairs.
• Assists the workshop supervisor or field service supervisor in maintaining shop tools, equipment and vehicles.
• Identifies weak areas for technicians, and makes recommendations to the workshop supervisor or field service supervisor.
• Escalates specific requests from the customers to the next level for immediate attention and resolution.
• Coordinate with warranty administrator in processing of warranty claim. Provides correct FFR, PFR for the same.
• To attend service complaint 24/7 and attend machines in breakdown in the night if need be.
• Report to the service manager any problems encountered in relation to customer dissatisfaction regarding customer field service or product performance.
• Conducts oneself in a proper business manner reflecting respect and honesty and contributes to building excellent company/customer relationships.
• Performs other duties as assigned by the supervisor.

ACCOUNTABILITY/MEASURES

• Degree of satisfaction as expressed by internal and external customers.
• Customer satisfaction rating will remain above national average as reported by Volvo CE's
• CSI Index
• All work order will be closed within 10 days of last day of labor applied.
• 100% of all product updates will be completed by the "designated due dates".
• 100% of all periodic maintenance services will be completely by their "due dates".

REQUIRED COMPETENCIES

* Preferred degree in mechanical OR electrical field.

* Minimum 2 years of field experience related to after sales-operations,preferably from a construction equipment dealer network.

* Ability to persuade and explain is essential.

* Customer-orientated with good interpersonal,communication and organisational skills.

Ability to speak and write English is an advantage.

* Analytical approach to problem-solving with strong attention to details.

* Ability to perform heavy physical labour.

* Competent computer skills using Word,PowerPoint, Outlook and Excel software.

* Valid driver's license and a good driving record.

* Demonstrates ability to pass pre-employment testing which includes background checks, medical tests or other tests as so required for employment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Willingness to travel:

• 25% (Preferred)

Work Location: In person