Sr. Service Engineer

Key Responsibilities:

Service Strategy & Planning

· Develop and implement the service strategy aligned with company goals

· Design service delivery models to ensure high uptime and reliability of installed systems.

· Establish KPIs and SLAs for service quality, response time, and resolution.

Customer Support & Satisfaction

· Lead customer support and technical assistance teams to ensure prompt resolution of issues.

· Drive initiatives to enhance customer experience and brand reputation.

· Manage escalation handling and critical customer complaints effectively.

Field Service & Operations Management

· Oversee installation, commissioning, and maintenance of solar inverter systems.

· Plan preventive maintenance schedules and ensure execution.

· Monitor field service performance and optimize resource deployment.

Service Network & Partner Development

· Identify, appoint, and manage service partners and authorized service centers.

· Train and audit service partners for adherence to company standards.

· Ensure spare parts availability and supply chain coordination.

Team Leadership & Training

· Build, train, and lead a high-performing service team (engineers, technicians, regional heads).

· Conduct regular technical and behavioral training programs.

· Promote a culture of accountability, safety, and continuous improvement.

Technical Expertise & Feedback

· Provide technical guidance on inverter systems and related technologies.

· Coordinate with R&D and production teams to feedback field issues and improvements.

· Stay updated with industry trends, competitor products, and technological advancements.

Reporting & Budgeting

· Develop and manage service budgets and cost control initiatives.

· Present periodic service performance reports to management.

· Monitor warranty costs, spare parts consumption, and service profitability.

Qualifications & Experience:

· Education: B.E./B.Tech in Electrical, Electronics, or related engineering field.

· Experience: Minimum 7-8 years in service/after-sales roles, with at least 2 years in a leadership role in the solar inverter, power electronics, or renewable energy industry.

Interested candidate can share their resume on hr@howd.in, hr.manager@howd.in

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person