Sr. Service Engineer

Responsible for overseeing the after Sales Activity and ensuring the Company delivers the highest level of customer service, revenue and contribution in-line with company objectives. To Support Sales & Marketing Project where service issues are involved.

Key Job Responsibility

• To manage all Service and Technical aspects for the full range Product & Solution like MV Drives, UPS, PVPCS and Motor with the objective of achieving the set target/Objectives.
• Coordinating the entire activity of the After Sales Support (Service & Support area) department
• Responsible for Pre-Sales support, Commissioning and post-sales support till product life cycle.
• Ensure the support as per TAT commitment to customer.
• Ensure Customer satisfaction index as per set target
• Maintain the Frist Time Fix rate as per set target.
• Preparing Service commercial offers, managing to obtain signed contracts from all new customers regarding After Sales Services.
• Agreeing price and other Service contract terms with customer. Ensuring that contracts concluded with customers are correct, minimizing commercial risk to the company and achieving required profit margins;
• Work with Business Manager to define / refine service offering is developed and communicate.
• Responsible uptime of product under warranty & with service contract.
• Liaison with Business Manager Development to understand details of product direction and design and maintaining the minimum Spares Stock for branch level.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs etc.
• Responsible for staying on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for the Project drawings and its approval from customer.

QUALIFICATION

• Diploma / BE Electricals or Electronics & Communication.
• Technical background in systems engineering & IT.
• Strong communication, listening and presentation skills.
• Relevant experience in technical product configuration or technology related experience

EXPERIENCE

• Minimum 6 to 8 years of experience in Power Electronic/Drives/UPS/PV Inverters after Sales Support.
• Must be a Team player and adaptive to the competitive market environment.
• Fully aware of the contemporary, evolving technologies in the field of UPS Systems Industry.
• Exceptional communicational and interpersonal skills.
• Shall be assertive and persuasive