Service Co-ordinator

Job Description

Customer Service & Communication: Serve as the main point of contact for customers regarding service requests and status updates. Communicate clearly with customers about repair progress, parts availability, and estimated completion times. Work Order Management: Create, manage, and close service work orders in the system. Track and maintain accurate service records, including repair logs, maintenance schedules, and customer reports. Required Qualifications: Education: High school diploma or equivalent (required). Technical diploma or degree in mechanical or electrical engineering, or a related field (preferred). Advance Excel (VLOOKUP, HLOOKUP, & other excel functions). Experience: 2+ years of experience in a service coordination or similar role, preferably in the construction equipment or heavy machinery industry. Skills: Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency in using service management software. Basic understanding of construction equipment (e.g., excavators, loaders, cranes) is a plus. Job Types: Full-time, Permanent Pay: ₹14,000.84 - ₹17,000.67 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person