Service Co-ordinator

Position : Service Co-ordinator

Reports to : Sr. Manager / DRM

Location : Baroda, Pune

Minimum Years of Experience : 5 Years

Maximum Years of Experience : 6 Years

Minimum Qualifications : Graduate in any discipline

Preferred Qualifications : Post-Graduate/ Computer course (knowledge of working on Excel and CRM)

Type of Work Experience Required (Mandatory) ** : Candidate should have experience of working with a large team of engineers and handling large volumes for quotation preparation, order processing, invoice submission, payment entry and other backend activities

Responsibilities :

• To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on a daily basis
• Processing Service and SCA orders on a daily basis
• Updating customer and instrument data in CRM
• Entering the payment receipt on a daily basis in the service software (Focus)
• Sending PIR (Pre-installation requisites) to customers in coordination with a technical expert
• To communicate with customers for following up on the orders, commercial clarifications, outstanding payments, and dispatch schedules
• To send Proforma Invoice and Tax Invoice to customers
• To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
• To assign the calls to engineers as directed by Service Managers
• Email communication with internal and external customers
• Daily backend support to the branch service team
• To submit the consumption form for free supply items (for installation) and coordinate with H.O. / Store for timely dispatch

General Success Behaviours (Key Competencies) :

• Takes ownership of tasks and responsibilities
• Works effectively with others across teams and departments
• Communicates clearly, effectively and professionally
• Effective team handling skills – Understands the internal and external customer needs
• Acts honestly, maintains confidentiality and upholds company values
• Works proactively, manages time to meet deadlines and priorities
• Upholds professional standards and represents the organisation positively
• Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position :

• Knowledge of Microsoft Word, Excel is mandatory
• Should have exposure of CRM software
• Knowledge of Power BI will be an added advantage