Service Manager

KEY RESPONSIBILITIES

Manages operational activities as listed below along with achieving financial targets for the service department.

Field service and repair of machines.

• CSA Agreements
• Warranty repairs.
• Safety Programmes.
• Achieve objectives such as (customer satisfaction, employee productivity, market share, departmental profitability, maximum utilisation of available resources like manpower, car,Tools & Equipments etc) & will be quantitatively measured.
• Maintain relations with all the customers personally through meetings or call.
• Develops and maintains all service efficiency and management reports and reporting methods.
• Ensures that processes and procedures concerning all service work performed by the service department as mentioned in DSONAG,
• are established so as to improve the operation quality and efficiency of the service
• department.
• Considers the type of service to be performed, equipment and space required, skills needed, and makes recommendations to Reporting Head or Company management concerning such requirements.
• Ensures that service literature, instruction manuals, catalogues and factory communications pertaining to the service department are properly maintained, current and duly read and signed by each service professional.
• Ensures that Tools and Aids stock required for Repair and Maintenance services are maintained well and audited periodically.
• Maintains working relations with the parts management and personnel to ensure that the proper procedures, records and reports concerning servicing parts are in order
• Supports the parts department with parts recommendations to ensure that the necessary parts are available so to provide timely service to customers.
• Performs administrative tasks such as preparing reports, passing of bills,estimates and forecasts, maintains warranty records; initiates campaigns designed to increase the profit of the service department.
• Assigns tasks to employees, trains employees in appropriate methods of repairs. Provides coaching necessary to develop diagnostic, safety, clean, efficient and effective high-quality work to ensure repairs are completed in a timely and correct manner.
• Manages and judges warranty claims from both technical and commercial views to ensure maximum profitability.
• Approves free service/ goodwill service after consultation with CST Head. Communicates and informs customers regarding the cost of repairs and follows up on account receivables.

Required Competencies:

• Degree Diploma in Mechanical.
• Minimum 5 years of supervisory experience related to after sales processes preferably from a construction equipment dealer network.
• Working knowledge of field & workshop operation.
• Excellent customer relation skills.
• Good communication skills , both in writing & verbally.
• Good computer skills using word, Powerpoint & excel software.

Job Type: Full-time

Pay: ₹80,000.00 - ₹100,000.00 per month

Work Location: In person