Service Manager

• Supervise and Train: Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service.
• Hire and Recruit: Work with HR to find and hire qualified individuals with the right skills and personalities for the service team.
• Performance Management: Set service-related goals and monitor team performance against them, providing coaching and feedback to improve

Customer & Client Relations

• Customer Satisfaction: Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded.
• Problem-Solving & Escalations: Handle customer escalations and complex service issues, providing timely and effective solutions.
• Feedback & Improvement: Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process.

Service Operations & Quality

• Policy & Procedure Development: Establish and implement service department policies and procedures to standardize service delivery and improve efficiency.
• Metric Monitoring & Reporting: Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates.
• Quality Assurance: Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• total work: 2 years (Required)
• Management: 2 years (Preferred)
• Onsite: 2 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person